Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.92

1.9 Rating 306 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Asda George 1 star review on 15th June 2022

Danielle

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bad service paid for 3 items to be deliverd next day paid extra for next day delivery one item got cancled one item arrived next day and another the day after that, tried to contact them for over a hour in a cue for no one to answer and no email address either”

Helpful Report

Posted 2 months ago

“Previously Click and Collect is often been on the date stated when order is placed, or even a day or two before, but on my last Click and Collect, the date that I chose to collect my item passed, and no updates received. I was very frustrated as I planned my day around the Click and Collect. My order was then available later in the afternoon on the the next day, still with no apology. I was not happy, and feel that some extra Bonus Points would not go amiss for the inconvenience.”

Helpful Report

Posted 3 months ago

“Returned one item and money refunded but the second item never received a refund and got no response from them opened a complaint against them through PayPal they were brilliant and opened a complaints process against them and refunded the money to my account within three days,will never use Asda again but full credit to PayPal for a job well done”

Helpful Report

Posted 3 months ago

“Had nothing but stress since trying yo order uniform which I did before school broke up , the first order was a week late nothing but poor communication until it apparently was refunded I then got two orders to collect!! So I wasted spending money I didn't need to to then have to send it back anyway , I have now just realised the school jumpers are missing so I'm now having to re order and won't have them for school and out of pocket! Never again , I wouldn't mind but I was actually trying to be organised and use have just made it so not that way”

Helpful Report

Posted 3 months ago

“I’m incredibly disappointed with my recent experience. I've always been a loyal customer of George, especially loving their home products. This time, I placed an order worth around £50 and was really looking forward to receiving it. However, the delivery took far longer than expected, and when I finally called after the promised date, I was informed that my order was lost. Instead of offering a replacement, which is what I wanted, I was only promised a full refund. To add to my frustration, they only refunded the £3.95 delivery charge immediately, but not the rest of my order, even though they admitted the courier lost it. It’s now been 10 working days, far beyond the 3-5 days they promised, and I still haven’t received the rest of my refund. Customer service was a nightmare to deal with – long wait times and difficult communication. Judging by other reviews, it seems I’m not the only one facing these issues. It’s frustrating to see such false advertising about refunds when they could process the delivery refund on the spot. Why can't the rest of the refund be handled with the same efficiency?”

Helpful Report

Posted 3 months ago

“Where is my delivery? I paid for delivery for today, took the day off to receive the goods. Got a text it would arrive 11am to 13:00 Got a call 11:15am asking where my building/door is... I gave instructions driver said cheers, OK, Now I check tye tracking link and it says 'delivery cancelled' there is no phone number, no other contact method to enquire. I need my kids school items delivered. What is going on?”

Helpful Report

Posted 3 months ago

“Bought 4 T shirts in men's small size. They were clearly far too small - more like a child's size. Tried to return them by phoning customer. They said they would arrange a courier to pick up in 48 hrs - didn't contact me or collect. Next, I took them to an ASDA store. Very helpful customer services lady but didn't know how to arrange the dropbox returns. Eventually got a returns number, waited 5 days, got confirmation all items had been returned but only received half my refund. Checked ASDA website - states they were having problems with returns and wait 14 days. Waited, still no refund, so rang customer services. They said they couldn't access any of my order info as they were migrating their system, which hadn't happened yet. They also couldn't tell me when it would happen. Have no choice but to escalate the case via the bank/paypal. Very disappointed as I have bought from ASDA George before with no problem, but their customer service and quality of good is truly attrocious. Don't buy!!!!”

Helpful Report

Posted 3 months ago

“Returned online purchase to store, and am still waiting for a refund. Impossible to get through on the telephone as just held in queue… gave up each call after twenty minutes. Would not risk online purchase again and will not be shopping at Asda again.”

Helpful Report

Posted 3 months ago

“Horrible customer services to deal with. I ordered some baby clothes, which Evri have decided to deliver to a parcel shop 50 miles away from my address on Asda's behalf! I have phone 3 times to say this is unacceptable and been promised my order has been cancelled twice and refunded the 3rd time, which was a lie! Contacted today using FB messenger and been told that I will not be refunded until my parcel has sat in the parcel shop for 10 days and then returned to them. The order was made on the 4th of August and has sat in an Evri depot since the 9th of August and not moved for 10 days. I have paid Asda for delivery to my address and I am their customer, they then pay Evri to deliver so they are Evri's customer. They should be responsible for chasing up where the item is and why they are not delivering it to my home address not me! AVOID AVOID AVOID!”

Helpful Report

Posted 3 months ago

“PAID FOR OVERNIGHT DELIVERY ON SUNDAY STILL WAITING FOR PARCEL .HAD B AD EXPER WILL NOT BUY ANYTHING AGAIN WISHED I TOOK NOTICE OF SO MANY BAD REVIEWS ,STILL WAITING FOR MY PARCEL .THEY MAY AS WELL NOT HAVE CUSTOMER SERVICE . HAVE RANG TODAY A FEW TIMES WHAT A SURPRISE NO LUCK WHAT MORE CAN I SAY ONLY, I WANT MY EXPRESS DELIVERY CAHRGE REFUNDED.”

Helpful Report

Posted 3 months ago

“They kept telling me the parcel had been delivered to a safeplace (which I had not provided) and after multiple back and forth showed a photo of it on the busy street where it would have likely been stolen. They made communication very difficult and I still have yet to be refunded or sent my delivery again. Yodel was their delivery service, and they should have communicated the issue between them.”

Helpful Report

Posted 4 months ago

“Ordered a trampoline way in time for Grandaons birthday. Only one parcel on Monday arrived out of two! Needed for Friday as his trampoline party with his friends. Called on the Tuesday basically said they would email the delivery courier and get back to me 24 hrs. They didn’t so I had to call them again to be told to wait another 24hrs. Called again the next day as was getting close to his birthday to be told wait another 24/48 hrs. Same generic waffle each time from Chinese girls. I can understand how upset you are etc but they don’t do anything to actually help you. It’s now a week and one day overdue so had to call them again today with exactly the same response !!!! Either wait 24/48 and they will get back to me or they can arrange collection of the one parcel and give me a refund!!!! Still no trampoline. They have said it probably lost in the post so to order another one and pay now and they will collect the other one and give a refund. Absolutely disgusting service !!! So now I have had to fork out more money in the hope that they keep to their word and actually give a refund. I didn’t expect this from George .com I am fuming”

Helpful Report

Posted 4 months ago

“Appalling customer service Do not buy online from this company Paid next day delivery for an item that didn't arrive, still being charged for the parcel I didn't receive. No customer care, just abrupt emails and unhelpful staff. I'll never use George at Asda again”

Helpful Report

Posted 4 months ago

“Absolutely appalling customer service. Items were sent that were completely different to what was ordered. I’ve since had multiple phone calls with them that have taken up more than two and half hours of my time, and still can’t get them to organise a refund. They just repeat the same lines over and over again like a robot. I will never buy from George again.”

Helpful Report

Posted 5 months ago

“Completely incompetent, wish I had looked at their reviews prior to ordering! the quality of the products they sell ia appalling, purchased a cooker hood, it fell apart with 3 weeks making an awful noise, tried to get a replacement and that was like dealing with the keystone cops or Laurel and Hardy, complete incompetents, messed up the collection several times, gave me the wrong date for collection then didnt have a replacement to give me, useless, I ended up taking the old cooker hood to the dump myself, stay away from these incompetents.”

Helpful Report

Posted 5 months ago

“Asda george is the best its the number 1 for fashon becuse its the biggies clothing brand going ! Tu - f & f - next & matalan are doing bad on the list bottom of list ! Poor m & s has been remove from the list it will be olny time till they stop selling clothing they will just sell food theyhave stut down lods of big shops !”

Helpful Report

Posted 5 months ago

“DO NOT ORDER! ASDA and Abhishek in particular are truly the worst Parcel delivered to behind communal bins for all the world to see. Neither safe no sanitary! Surprise surprise the parcel was stolen before I even got home to try and find it EVRI admit that the delivery was not safe yet ASDA and Abhishek won't give any refund and told me to go ask my neighbours if they have seen the parcel!!! Utter joke In conclusion, don't order unless you want your goods delivered to an unsafe and unsanitary location you didn't ask for and you want them to be stolen!”

Helpful Report

Posted 5 months ago

“erview Reviews About George at Asda Reviews 2,285 • Bad TrustScore 1.5 out of 5 1.4 VERIFIED COMPANY In the Health & Medical category ge orge.com Company activity See all Claimed profile Hasn’t replied to negative reviews Reviews 1.4 2,285 total 5-star 11% 4-star 3% 3-star 2% 2-star 5% 1-star 79% Nina Ktt 14 reviews Rated 1 out of 5 stars An hour ago Be aware don't ever return an item you… Be aware don't ever return an item you bought online to customer service in store if the return was not requested on the website or appp! You will never get refunded as the service is so extremely poor that no one can manually refund you there! I had that few times and had to get finally my refund via PayPal i had to open a case. Calling customer service is completely useless and waste of time they keep only saying we have escalated the case to relevant department! Payment department keeps saying error with PayPal!! This is what they tell customers since years because they simply can't refund manually if it doesn't go via return system on app or website!!! How extremely poor is that?? No problem never asda george for me again and i will get my money back from PayPal again.”

Helpful Report

Posted 6 months ago

“why is there no changing rooms at york, monks cross, bought a shirt, couldn't try some jeans on, guess what, shirt doesent fit, so got to take it back, won't be shopping there again, waste of my time and petrol, absalutley pathetic”

Helpful Report

Posted 6 months ago

“Placed order 9th May,still not received . Asda say no info on courier tracking available,yet order says delivered. Rung 3 times. Still no resolution. And I can't reorder or get refund until updated tracking info received.which was requested days ago. Order 129553650. I have not been able to find anyway to make a formal complaint to them either. Customer service was no help.”

Helpful Report

Posted 6 months ago

Asda George is rated 1.9 based on 306 reviews