Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.91

1.9 Rating 316 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

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“Absolute Nightmare Ordered nearly £800 worth of wardrobe sliding doors. One was faulty. Rang customer service and emailed photo of damage. Followed up 2 days later. They had no record of my previous call. Followed up again the following day, again had to repeat my request for a replacement. They had no record. Asked where the 'adviser' was based and she said in The Phillipines. She later transferred me to a UK call centre - 15 minutes on hold then adviser disappeared mid-sentence (I was polite, not rude at all). Contacted HOMEDECOR in Sheffield as apparently they are the supplier to George. Not sure if they will resolve the problem. Why a company as well known as ASDA think this is acceptable is beyond me!”

Helpful Report

Posted 7 years ago

“Ordered garden furniture, given delivery date and notified by arrowXl of delivery time and tracking... Order didn't arrive, contacted arrow who said they didn't have the goods, despite them being shown on the tracking. Contacted George CS and was informed order hadn't been processed, delivery cost refunded and I was informed they would contact me later that day....didn't happen! Rang again and was told they still hadn't heard from the supplier, apparently they don't have the ability to contact the supplier to find anything out or to arrange a delivery date! Told I should just wait and see if it turns up!!! I stated this wasn't a satisfactory solution and was just told that I could cancel the order. I would actually like to get the goods that they have already taken payment for and as I've already had to cancel and reorder once already because of an issue I'm beginning to think that George/asda aren't really bothered about retaining custom. The only consistent answer they give is to cancel your order. I wait in hope!!!”

Helpful Report

Posted 7 years ago

“Worst Company ever”

Helpful Report

Posted 7 years ago

“Took our money and never delivered our garden furniture Asda blaming courier and courier blaming Asda someone cancelled the order but kept our money. No one had decency to call us with a reason still have not got reason as they both blame one another. Will never use Asda again what a waste of our time. Rubbish customer service.”

Helpful Report

Posted 8 years ago

“My wife tried to order a simple Duvet with matching pillow cases on line - simple's - NO, OH NO Put our post code in and the site showed our address, then when tried to finish the order was told that the address was wrong. Also would not recognize my wife's card details. [ She used to work in a Bank so knows what she is doing !] She then called the call center and tried to explain the situation to no fewer than 5 foreign workers who could barely speak or understand English to no avail [ 45 minutes]. I then tried and after 20 minutes using a false address managed to place an order. Went to collect the order from store in Queens Ferry Flintshire and found that the pillow cases were missing. The store staff refused to call George and help. Returned home, called the customer services to get the missing items sent but was told that we HAD TO RE-ORDER and return the the original items and PAY IN FULL for the new items. Returned to the store to return the original items and collect the new but was told by a surly member of staff that she would not take back the faulty items. In the mean time we received an email from George that was misspelled and had diction that a 2 year old would blanch at. Will we buy from Asda or George again? NO NO NO”

Helpful Report

Posted 8 years ago

“Great wee store get all my son's clothes from here”

Helpful Report

Posted 8 years ago

“Ordered goods with a 10 delivery. On the evening of advised delivery day there was no delivery so I phoned George.com and spoke to someone in India I believe. He couldn't help as Yodel had closed so I went to yodel site to track parcel with the info given me. I was astounded to find it had been delivered---to Scotland--I live in South Wales. Calls to George.com the following Monday(3 days later) eventually sorted out the problem and I have now been given new delivery date and wait with great anticipation. If I didn't have access to a computer I would still be in the dark as to where my parcel was as George had it delivered. Needless to say, I won't be buying from George.com again. Why can't the contact centre be in UK?”

Helpful Report

Posted 8 years ago

“I love the heading, "sorry to hear you had a bad experience"... in 9 weeks since order was placed and PAID FOR there has been NO experience!! The store John Lewis boasts "... order now (settee) guarantee delivered in time for Christmas".... If John Lewis can guarantee this, why not Asda? In fact how do you get an order from George at Asda delivered before Christmas? We are still awaiting delivery after placing a chair order on line in mid October. You were quick enough to take the money, where is the chair? It is now mid December and each day it is a battle to (1) get through to Asda (2) find somebody who has English as a first language, who knows what is happening and can communicate the information, or (3) is capable of finding out and confirming WHEN delivery MIGHT TAKE place. The assistant just keeps saying "it will be escalated"!! what does "escalated" mean, should it not be "expedited"! With just over a week left to Christmas it looks like ours will be ruined.. thanks to Asda. We will NEVER shop with George at Asda again and will ensure friends are warned about terrible service... Dreadful customer service... told order RETURNED to DISTRIBUTORS from WAREHOUSE as left there "too long". Can anybody help? or does anyone know how to get on to Managing Director or any one in authority to sort this out?”

Helpful Report

Posted 8 years ago

“I ordered an item in early October, which has not yet arrived mid December. This is furniture and is badly needed but it is Impossible to get through to find out when order will be despatched - George informs "we will send an email." Finally after 5 calls was told it had been "sent back to distributors due to its long length in warehouse"!! It is now being "escalated" - what does this mean in plain English. First and last time shopping with this company. If this was my business I would be seriously concerned about the inefficiency of the staff to even send an email letting me know when to expect my item, which incidentally was paid for up front.... Comments please CEO and Managing Director...”

Helpful Report

Posted 8 years ago

“Item deliver damaged. On line help takes too long to respond! Telephone line obviously not U.K. Based. Could not understand operator nor could I hear them on both occasions I called. Appalling!”

Helpful Report

Posted 8 years ago

“Would give no stars if possible. Item undelivered. Very poor communication - both verbal and written. Long delays on customer helpline with assistant speaking poor English. Partial refund with no explanation.”

Helpful Report

Posted 8 years ago

“Over the years I have purchased many nail varnish's for both myself and my daughter. Now all that I have tried adsa George nail vanish which costs £1 per bottle has lasted longer and even has the best results on first application better than many larger brand names. Thanks Asda ?????”

Helpful Report

Posted 8 years ago

“Wrong order sent ! Poor customer support . Been asked to return the wrong order myself to an Asda Store or a Collect + shop. Neither of which are near me! Really disappointed and frustrated!”

Helpful Report

Posted 8 years ago

“Ordered an item, returned as damaged by transport company (never got to me), cannot deliver not damaged one, too complicated! they refund 1 order and pay again, they deliver or not! Complaint process a joke, no reply, no confirmation, no SLA (put it in in the bin. will not re-order, stuff em.”

Helpful Report

Posted 8 years ago

“I purchased several items on George.co.uk on a click and collect basis. The option was there to be able to collect the items from the next day from 5pm. I patiently waited for an email to say my items had been received In store ready for me to pick up. This email was never received, so 2 days later (a day after I was ment to collect) I needed a few bits from Asda(old Kent road) and decided I'd go to the store and see if my items where there! The system said it was but they were not! I was left waiting for nearly an hour with my two children with no explanation as to what I was waiting for. Nobody from the department came to speak to me and I was told to call customer services. I did this once home and was unimpressed to find that their customer service agent was unable to tell me anything but it's been held up in transit and he would call me back in the next hour to find out what the hold up was, this call never came. I called again later in the evening with again no explanation as to where my order was. Again I was told by a very rude agent I'd receive an email when it was in store and I'd just have to wait. But he would put on the system for another agent to chase it up in the morning and give me a call back. Again this never happened. I waited another two days without a word or an email and decided I'd just call and cancel the order as I was fed up of waiting. Only to find out the items had been delivered two days before, they had a new system and where struggling to scan the items. I was the told i only had 4 more days to collect it or the goods would be sent back to the warehouse. I am completely appalled at not only the service but the lack of communication for this service. I will not be using George again online.”

Helpful Report

Posted 9 years ago

“IF YOU VALUE YOUR SANITY SHOP ELSEWHERE. We placed an order ref 25921398 for some items of school uniform on 06.08.15. on Monday 10.08.15 1 item was delivered. This was odd as it was 1 dress and we had ordered 4 of these plus some other items. It is now 17.08.15 and despite 8 call to their call centre and emails to Andy Clarke their CEO we are still no closer to getting the outstanding items. We were very clear that we want to speak to manager at the call centre but this was refused at first then we were told they would call us back. This happen on three seperate days before I email andy clarke ceo andy green senior director responsible for their contact centres, Nick Jones MD for George at Asda and Paul Graves haed of contcat centre operations for Asda. I would have hoped that escalating my complaint to the top after giving the contact centre staff every opportunity to resove the issue would have resulted in some positive action but so far this is not the case. I made it very clear we did not want a refund we wanted the delivery of the outstanding items. I have just received and email from Asda saying I have been refunded! Unbelievable PLEASE PLEASE DO NOT SHOP WITH ASDA ONLINE.”

Helpful Report

Posted 9 years ago

Asda George is rated 1.9 based on 316 reviews