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Asos Reviews

3.1 Rating 2,106 Reviews
52 %
of reviewers recommend Asos
Company Reviews Questions Metrics
3.1
Based on 2,106 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Email:

care@asos.com

How is accuracy and good condition of items delivered by Asos?
Helpful Report
(1 day ago)
Greater than 73% of reviewers feedback is Asos delivered accurate and undamaged order.
Helpful Report
(1 day ago)
F

Delivery - Slow

25.81%
Industry Average
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