Asos Reviews

3.1 Rating 2,106 Reviews

52 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Email:

care@asos.com

How quickly does Asos resolve customer queries?

Helpful Report

(1 day ago)

Greater than 38% of reviewers feedback is Asos takes over a week to resolve customer queries.

Helpful Report

(1 day ago)

79.73%

Industry Average

“ Erstaunlicher Service! Der Herr, der uns mit dieser Bestellung half ging über und darüber hinaus! Wir lieben Ihr Geschäft! ”

- Steven Richards

“ Un service, une assistance et une marchandise de qualité exceptionnels ! J'ai toujours reçu un excellent service d'ici et des produits de qualité. ”

- Ethan Beasley

“ Service rapide, prix avantageux ! Nous n'avons commandé que deux fois ici, mais les deux expériences ont été parfaites. Je les recommande à tout le monde et je continuerai à les utiliser à l'avenir. ”

- Thomas Ellis

Asos Reviews

Customer Service - Good