Asos Reviews

3.1 Rating 2,118 Reviews

51 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,118 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Asos deliver? How long does Asos take to deliver? Does Asos deliver on time? How is accuracy and good condition of items delivered by Asos?

Returns

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Customer Service

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How does Asos deliver?

Helpful Report

(5 days ago)

Asos delivers items by Courier and Postal Service.

Helpful Report

(5 days ago)

25.81%

Industry Average

“ MISSING DELIVERY REPORTED OVER 2 MONTHS AGO STILL NO REFUND/ RESOLUTION I am writing to formally lodge a complaint regarding the handling of my missing parcel, originally reported as missing on the day of delivery, 01/07. ”

- Andre

“ NEVER BUY FROM Asos NEXT DAY DELIVERY EVER! THEY HAVE NO RESPECT FOR ANY CUSTOMER AT ALL. ”

- Anonymous

“ worst online shopping experience from a big provider EVER - Delivery in their system had been confirmed - but at a location about an hour away from my house - chat online - when you get a human - have no authority to do anything - then - just went on and on - wasted hours on contacting them to get this - Once there's a visible scan saying that your order's returning back to us, it may take additional 15 days for us to receive and process your order for a refund. ”

- Anonymous

Asos Reviews

Delivery - Slow