Asos Reviews

3.1 Rating 2,106 Reviews

52 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Asos deliver? How long does Asos take to deliver? Does Asos deliver on time? How is accuracy and good condition of items delivered by Asos?

Returns

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Customer Service

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Email:

care@asos.com

How does Asos deliver?

Helpful Report

(1 day ago)

Asos delivers items by Courier and Postal Service.

Helpful Report

(1 day ago)

25.81%

Industry Average

“ I have ordered the item and that delivery was delayed therefore I knew that something is wrong. ”

- Martin

“ To my shock, they DID SEND THE FIRST ORDER BY FIRST OLD-SPORT THIEVES DHL, who is now charging me USD 200 to receive the package - RIDICULOUS -, while this is the FIRST clothing store that I ever have to pay taxes here despite the expensive cost of their dresses, I am also charged (threatened) by DHL with their abusive fees, which surpass far over the 25% legally allowed by law (tax + import fees), meaning Asos not only is stupid, their "free delivery" is a lie. ”

- Bruna

“ I ordered next day delivery on a Monday and I’m still waiting on a Thursday and they don’t know where my order is. The customer care lack comprehension/understanding and don’t take the complaint seriously. Won’t use again ”

- Sharpley

Asos Reviews

Delivery - Slow