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Asos Reviews

3.1 Rating 2,118 Reviews
51 %
of reviewers recommend Asos
3.1
Based on 2,118 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Email:

care@asos.com

How does Asos deliver?
(5 days ago)
Asos delivers items by Courier and Postal Service.
(5 days ago)
F

Delivery - Slow

25.81%
Industry Average
MISSING DELIVERY REPORTED OVER 2 MONTHS AGO STILL NO REFUND/ RESOLUTION I am writing to formally lodge a complaint regarding the handling of my missing parcel, originally reported as missing on the day of delivery, 01/07.
- Andre
NEVER BUY FROM Asos NEXT DAY DELIVERY EVER! THEY HAVE NO RESPECT FOR ANY CUSTOMER AT ALL.
- Anonymous
worst online shopping experience from a big provider EVER - Delivery in their system had been confirmed - but at a location about an hour away from my house - chat online - when you get a human - have no authority to do anything - then - just went on and on - wasted hours on contacting them to get this - Once there's a visible scan saying that your order's returning back to us, it may take additional 15 days for us to receive and process your order for a refund.
- Anonymous