Asos Reviews

3.1 Rating 2,106 Reviews

52 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Email:

care@asos.com

How do I contact Asos?

Helpful Report

(1 day ago)

You can contact Asos by Live Chat, Email and Telephone.

Helpful Report

(1 day ago)

79.73%

Industry Average

“ Excellent ! J'adore travailler avec vous ! Vous êtes géniaux ! Vous fournissez un excellent service à la clientèle ! Continuez comme ça ! ”

- Henry Harmon

“ Tout simplement le meilleur ! Vous ne décevez jamais. Les ventes sont formidables, le service est inégalable et la qualité des produits est superbe. ”

- Abigail Ball

“ Fantastiskt som alltid! Mina beställningar härifrån har alltid varit bra. Det är ett nöje att arbeta med dem och deras produkter och service är fantastiska. ”

- Earl Eaton

Asos Reviews

Customer Service - Good