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Asos Reviews

3.1 Rating 2,112 Reviews
51 %
of reviewers recommend Asos
3.1
Based on 2,112 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Does Asos deliver on time?
(1 week ago)
Greater than 22% of reviewers feedback is Asos normally delivers on time.
(1 week ago)
F

Delivery - Slow

25.81%
Industry Average
Next day delivery is not next day. More like day 4. Used to shop all the time on Asos because of the next day delivery - really pared back my buying because of this
- Anonymous