Asos Reviews

3.1 Rating 2,106 Reviews

52 %

of reviewers recommend Asos

Company Reviews

Questions

Metrics

3.1

Based on 2,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Asos deliver? How long does Asos take to deliver? Does Asos deliver on time? How is accuracy and good condition of items delivered by Asos?

Returns

How is Asos returns process?

Customer Service

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How is Asos returns process?

Helpful Report

(1 day ago)

Greater than 87% of reviewers feedback is Asos returns process could be better.

Helpful Report

(1 day ago)

6.25%

Industry Average

“ While checking my PayPal account, I discovered that two other Asos returns hadn't been refunded. ”

- Andrew Dickens

“ When I bought the items, the product page for each item clearly said "Free Returns. ”

- Anonymous

“ Make sure you check your refunds for returns! I never usually check which is my fault but spotted the latest return refund was over £400 short! Basically 8 items and only refunded 1. I’m sure there are many people they are doing this too and it soon adds up in their bank account! ”

- Mark

Asos Reviews

Returns - Difficult