Asurion Reviews

Name: Asurion
Rating: 1.14

1.1 Rating 310 Reviews

3 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.1

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammers they located in Philippine they stole my money for 3 years paying for iPhone with bell Canada if you call them to replace damaged phone never can . Playing with customers exactly like a football game . Those scammers living on stolen Canadian money by helping from Canadian companies like bell Canada Stay away”

Asurion 1 star review on 27th December 2024

Helpful Report

Posted 3 months ago

“I bought a Bosch dishwasher from Home Depot in 2020 and purchased the extended warranty which is delivered by Asurion. My dishwasher stopped working 6 weeks ago. I called the warranty line and scheduled an appointment. They could not come to look at my dishwasher for 5 days. The guy came and said it needed a new part. 10 days later, the same guy came to install the part. He was watching videos on how to do the repair. My dishwasher leaked water all over the kitchen on the first use. Nobody could come to look at it for 5 more days. On the 5th day, they called to say the repair person was sick. I was scheduled for 5 more days. A new person came and said that it needed the same part. He ordered it and came 10 days later to install it. The next day, the dishwasher gave the same error code and stopped working. I just called again. Asurion said they have to start a new repair so they will come at the earliest in 6 days. My experience with this is horrific. If I had known the Asurion Home Depot service was so horrible, I would have (1) never purchased an extended warranty and (2) just bought a new unit. I WILL NEVER BUY A HOME DEPOT APPLIANCE AGAIN. Their plans are fraudulent. They are horrible. Their service is horrible and their repair people do not know what they are doing. I doubt they use authentic parts.”

Helpful Report

Posted 3 months ago

“These guys are fraud there technician screwed my phone because I had a deferent sim in my phone they won’t cover my phone even they screwed up my phone”

Helpful Report

Posted 3 months ago

“The claims process with Asurion is incredibly complicated and annoying. You have to double verify with codes sent to both cell phone and email, then you have to take several photos: driver license front and back, front of PC (which you will later find out means screen and keyboard when they reject your claim), back of PC, serial number, which must be extremely clear because the claims processors don’t have the ability to zoom in on your photos. After you take all these photos you need to email them to your laptop and attach them to the claim. Lastly, you need to fill out a claim form. Print it, sign it, scan it and attach it to your claim. Once you send the claim off they’ll get back to you with a denial the next business day, but there will be no denial reason, so you have to guess why they rejected your claim or call them up. If it’s after business hours or on the weekend, the help desk people have no idea why your claim was rejected and just ask you to resubmit. It took me 5 submissions over 6 days before my claim was accepted. Then I had to pay a $129 service fee(plus tax) just to get my laptop battery replaced. The entire process was incredibly annoying and aggravating. I will cancel this insurance as soon as I get my laptop back.”

Helpful Report

Posted 3 months ago

“IT IS NOT A REMANUFACTURE BY APPLE do not trust it if you are getting an Apple. I got a remanufactured phone and less than 90 days it stopped working completely there is zero physical damage to my phone and I rarely drop it (yes I have a case) they just sent me a faulty phone.When I tried to talk to support they were not very helpful and could not find the phone in their systems and when they said they would call back they never did. Im out $100 and now even more to get a new phone.”

Helpful Report

Posted 4 months ago

“Gave a 1-3pm window and never showed.”

Helpful Report

Posted 4 months ago

“The worst people on the planet or any planet in the entire universe even though we don’t know how big it is they’re worse customer service the worst telling lies almost every other word, denial constant knowledge zero how to make your customer feel good below zero I wish I never gave them a dime a -5 star rating too bad there’s not a way to eliminate them from doing business and screwing with people’s lives”

Helpful Report

Posted 4 months ago

“Using the phone they said they couldn't fix to write this review. We t to South center location and was told they wouldn't repair my water damaged phone due to warranty issue. I said I would waive the warranty because my phone was working for the exception of the touch screen. Then they told me they don't really do pixel phones. So I ordered a screen on Amazon and did it myself. I would have preferred having someone with all the tools do it but I guess they didn't want the biz. The first guy I talked to looked like he would cut hair for a living and the "manager" was in back probably not working on a pixel phone. Thanks guys for nothing! I've used you several times but not anymore.”

Helpful Report

Posted 4 months ago

“If I could give less than 1 I would. The ONLY time I have ever purchased extended coverage ..NEVER AGAIN!!!”

Helpful Report

Posted 4 months ago

“Absolutely awful. Scheduled service and never showed up.”

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Posted 4 months ago

“Worst experience I have ever had with an insurance company. Beyond unprofessional.”

Helpful Report

Posted 4 months ago

“I'm very disappointed in your warranty service, I called took 16 minutes to finally talk to someone, then another 45 minutes to almost file a claim, then i tried to upload my id 4 times was never accepted so i spent over a hour to get absolutely no results, still cant file a claim for a stolen phone cant file it in the store cant get your website to accept the id even after ive filled out and answered all the reps questions and the website questions, i think i will be canceling my insurance though you asurion and picking it up through my allstate warranty company where all my other electronics are covered through”

Helpful Report

Posted 4 months ago

“Asurion through Verizon Samsung S23 Ultra battery expanded inside and forced the case open. For $99.00 Asurion sent a replacement phone but they were unable to properly transfer an app I needed and was unwilling to lose. Because of this I had to take my damaged phone to an Asurion authorized repair facility and pay $264.36 for a new battery and screen out of my own pocket and have to return the phone they sent me or be charged $300 and they will lock the replacement phone serial number. So... I have paid Asurion $19 monthly for 22 months, or $418 for inaurance + $99 for Asurion to send a replacement that I could not use totaling an insurance cost of $517. So... I had to pay an Asurion repair facility $264.36 to repair my old phone and Asurion will not reimburse me for the repair cost done at their Asurion certified repair facility. Summary: Paid $517 for insurance that wasn't honored. I believe Asurion should have covered the repair cost if they were unable to successfully transfer my app to their replacement phone. Repair cost using Asurion was $517 Ins + $264.36 = $781.36. Repair cost without Asurion would have been $264.36. Savings if I didn't have Asurion would have been $517.00.”

Asurion 1 star review on 23rd November 2024

Helpful Report

Posted 4 months ago

“Horrible company. Charged me 0ver $500 for a mistake they made then tell me i have to wait 2 billing cycles to get my money back”

Helpful Report

Posted 5 months ago

“I have now been rescheduled for a repair 3 times. I have been told now that the only options they'll offer for not having to drive 50 miles one way is to PAY THEM $100 for them to send me a new phone. Why are they trying to MAKE MONEY off of a claim?! They won't honor their offer if it means sending out a tech to an area on the edge of their coverage. DO NOT TRUST THEM TO KEEP THEIR WORD. Not to mention they are incredibly rude on the phone. Some of the worst customer service I've ever experienced. I hope management or higher up sees one of these reviews and does something about this.”

Helpful Report

Posted 5 months ago

Helpful Report

Posted 5 months ago

“SCAM, SCAM, SCAM!!! Verizon should be ashamed that they use Asurion. Asurion doesn't keep their word.”

Helpful Report

Posted 5 months ago

“I recently used the Asurion Buy back… I recently used the Asurion Buy back service for my Samsung phone. As my phone was in excellent condition, I was confident it would pass the inspection for the full refund of the $600 they charged to my credit card, (part of the discount program with Samsung deals on the flip phone). I received confirmation that the phoned was received, inspected, and qualified for the full refund. I was told via email, that the funds would be in my account within 7 to 10 days. It's been almost 3 weeks, and no funds. I'm down a phone (which I could have sold privately) plus the $ 600 they took from my account. Be careful in trusting this company with any 'deals' they may offer, as it seems it may be leaning more to unethical cons, more than legitimate business offers! & yes, I have contacted them multiple times, only to be told it's been looked at.”

Helpful Report

Posted 5 months ago

“They cover insurance for ATT, I paid insurance for 4.5 years never making an claim, part of that insurance covers battery replacement. Yet they have the 3 ATT stores here locally can not do a battery replacement cause they do not have it, instead want me to pay $250 for a phone replacement on a phone I can buy for that same price. They want to ship me a phone yet cant ship a battery?? This company is a straight joke”

Helpful Report

Posted 5 months ago

“I filed a claim for a screen issue on my Google pixel 7pro - flickers, turns green and dies. This is a widely known problem with this phone and this is the third time I've had to get this phone fixed or replaced. Anyway the my new replacement has the same issue. I tried to update asurion with this issue and they want me to go through all the steps of factory resetting blah blah after doing all of this with the Google people. It does NOT fix the problem and in fact makes it worse. Telling the rep that I can barely use the phone since I can't see anything and they just talk I've you and don't help. Perhaps when Google tells you to file an insurance claim maybe they know something more than Asurion.”

Helpful Report

Posted 5 months ago

Asurion is rated 1.1 based on 310 reviews