Asurion Reviews

Name: Asurion
Rating: 1.13

1.1 Rating 255 Reviews

3 %

of reviewers recommend Asurion

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Metrics

1.1

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Asurion 1 star review on 23rd November 2024

Anonymous // 01/01/2019

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“On Sunday 8.4.24 roughly 1 pm we had a young man stop by to drop a phone off to one of our residents. He was parked in a space clearly marked no parking as its part of the fire access for larger vehicles. I approached him and kindly asked him to move. In a passive aggressive manner he agreed but without actually saying yes. I waited a few min and had to approach him for a second time at which point he became very combative and rude. Not only that but even after informing him that I was the property manager he immediately started talking bad about a total stranger to the residents. Afte, he spent about 20-30 min in their apartment socializing. Long story short, between the parking in the no parking space, representing his employer in a very unprofessional manner, and the inability to communicate effectively or clearly, he is no longer welcome here. His license plate was 9mhv602. Very young, very unprofessional, very unkempt person. If you have a similar experience please report him.”

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Posted 4 months ago

“Scam purchased sun glasses at Dicks. Sales rep went over asurion replacement with me. Was told that everything no matter what with the exception of lost or stolen would be covered. Had glasses for 2 weeks my fault put the glasses on my car when changing and drove away and glasses fell of on the road (ACCIDENT) . I even ran onto a busy intersection to recover them because i was told as long as you have the glasses they are covered.Thought that is what insurance is for accident. I was told not covered Wow just a Scam”

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Posted 4 months ago

“I have been paying for this insurance for almost 20 years with very few claims. I broke her phone and they have failed to deliver not once not twice but three times. The gentleman Andy I spoke to on the phone was a complete dick. As professional as I can be I kept my composure to the best of my nature.I will be sure to share this with my company who stretches across the United States. After they failed to deliver my phone last night they offered to ship it. After the shipping was delayed and another phone call they stated they would bring me the phone between 7 and 9 PM tonight. After waiting my time for an hour on hold after being hung up on twice, I got a jack ass on the phone. Still no phone and work is going to suffer from this.”

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Posted 4 months ago

“Don't waste your money! They take computer, replace it with a refurbished one that doesn't work and then tell you to file another claim. Plus customer service flat out lies to you, Rob said I would receive email with options to replace broken one, never received an email and everything he said he would do, he didn't do. Total scam. Save the monthly fee and buy what you need. Total garbage.”

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Posted 4 months ago

“Filed a claim on Friday, was told new device would be mailed overnight and arrive following day - two days later no device arrived. Called asurion, huge hold times and was transferred and told no device was shipped. Rep wanted to go back in time and review claim and find out what was wrong with device, a technician from Asurion deemed device not repairable yet four days later I was starting at square one with them. Tried to shake me down for additional coverage for other devices in home. Asurion didn’t take accountability for the claim and for not shipping new device. Spent 2 hours on the phone getting transferred - could not get a direct number to anyone and could not get anyone’s last name. Terrible service, no accountability and no regard for people’s time and does not stand behind what their representatives say. Horrible experience and I do not recommend them - 1 out of 10 for service. Get with the program Asurion.”

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Posted 4 months ago

“I have had an appalling experience with Asurion’s warranty service. As a first-time claimant, I submitted all required paperwork and followed their instructions precisely. Despite this, my claim was unjustly rejected without any clear explanation. The final letter I received simply stated my claim was denied, which felt like a blatant dismissal of my legitimate request. I expected a fair evaluation and transparent communication, but instead, I encountered evasive responses and what seemed like intentional obfuscation. When I sought further resolution, I was assured that everything could be resolved by contacting the claims review department. However, once I attempted to reach them, I was blocked from doing so and instructed to resubmit my claim even though there was no means for me to do so. This unnecessary delay could have been avoided if they had informed me of this on my initial call. This constant deflection and evasion are completely unacceptable. It is clear that Asurion’s handling of claims is not only inefficient but also deliberately obstructive. Customers deserve honesty, respect, and a resolution process that reflects integrity. I strongly urge others to be cautious when considering Asurion’s warranty service. Based on my experience, their practices are deceptive and their service is profoundly unsatisfactory.”

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Posted 4 months ago

“After I lost my phone they sent me a stolen phone that could not be activated to my Verizon number. Total scam.”

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Posted 4 months ago

“Shipped overnight,,, impressed with asurion”

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Posted 4 months ago

“Total scam”

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Posted 4 months ago

“We had a Horrible experience with Asurion through AT&T. The guy said his name was Kierian but he could not give us his last name. Everytime he was waiting on something to load he would ask us privacy questions. Questions like where do you live, where do you go to school, are you single, what do you like to use the phone camera for, do you like to party or hangout with friends during the night, etc. he made us feel very uncomfortable, he was not professional at all. He said he had 2 kids and a wife but was only concerned about our personal life and continued to flirt. It was honestly scary with how personal his questions got. There’s definitely a reason this company has terrible reviews.”

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Posted 4 months ago

“Total scam. Don't do business with them. Day 16 without a refrigerator in the middle of summer with no end in sight. They admitted to making mistakes in assigning the repair. They also lied about the facts of the matter (saying things were done at my request). Too long of a story to write, but beware. Also, on my washing machine claim I was without a washer for a long time. But at least you can go to the laundromat, even if it is a huge hassle. They gave $600 to replace a front load high capacity washing machine. Even after finding a similar washing machine on sale I had to put $400 with it, and then buy the dryer to match because the space doesn't allow for side by side machines. Not their fault for that, but it would have been nice to have them actually pay for the washing machine like they are supposed to.”

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Posted 4 months ago

“Crappy service. Though the phone reps are polite they continue to say they can not find my records. I paid for lifetime protection on a ring. I wasted my time and money on a ripoff company.”

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Posted 4 months ago

“I broke my Consumer Cellular phone. Asurion made sure to be as difficult possible. I tried for three days dealing with them. I still don't have a phone.”

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Posted 4 months ago

“I wish there was a way to give them a negative number. This was a horrible experience and not worth the hassle. lies lies and more lies. Verizon will be losing 5 loyal customers as well as 5 lines. We're done with your unprofessional uncaring approach to business. The anxiety and stress that this messy encounter caused was totally not worth it. The only good part was the young lady who EVENTUALLY delivered the replacement phone. Nodia”

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Posted 4 months ago

“Had a rough experience getting a replacement phone. A few things went sideways in the replacement process, and that happens. Was not originally upset that issues come up, was frustrated with the process by which they were remediated and very long amount of time and effort it took for me to get the issues fixed. In the end, although it took more effort on my part than it should have, Asurion did rectify the situation and was apologetic and professional. Hope they will review current processes for customers, but ultimately appreciate the final outcome. Credit to Lee and Beulah for turning my 1 star review into a 4.”

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Posted 5 months ago

“Worst experience on the planet, predatory upsell practices My wife's phone cracked. We had insurance through Verizon, from this third party Asurion. The phone replacement process was truly horrible. The first phone they sent didn't work. Then I had to spend 3 hours on hold getting a second replacement, which they tried to bill me for again. I demanded a refund of our original $99 deductible and they acted like they didn't understand that request after we waited 5 days without a phone and lost all of our data. Every customer service representative I talked to as part of the process spent a majority of the call trying to get me to purchase OTHER insurance from them. I repeatedly said I was not interested, and they used incredibly predatory and pushy upsell tactics to try to get me to purchase another insurance plan, including indicating that since what they had explained was such a good deal, they would just sign me up right now unless I objected. The worst customer service experience ever, bar none. Truly horrible. Every department I spoke with said only a different department could help me and shuffled me around. If I could give this company 0 stars, I would.”

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Posted 5 months ago

“Do not purchase Asurion!! I checked off one star, but would rather leave nothing checked off. We have had issues with them on several occasions. One time they requested I send them copies of so many things to prove I purchased the item, and then later they said they never got the papers and wanted me to send again! But I was annoyed and got another company to do the repair since it was a small issue. Most recently, we contacted them regarding repair service on our 2 year old washing machine. They scheduled a day for repair to come. The day came and went! We called again, they scheduled a day for repair to come. Guess what, the day came and went, again! We now have another day scheduled for them to come. The worst part is they expect you to wait until the day of service to find out a time frame. So, if they do not show up, you have waited all day for them to call and they never do. Now, this is not the repair company's fault...... it is Asurion who did not do their job and schedule the repair. People, do NOT get taken in by the companies (such as Home Depot, Best Buy, etc.) selling the additional warranty service by Asurion! Find a warranty service on your own. Asurion is a scam company. You pay for the service, but do not get the service. So basically all you do is wind up paying more for the appliance because you do not receive the repair service!”

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Posted 5 months ago

“My wife's phone cracked. We had insurance through Verizon, from this third party Asurion. The phone replacement and transition process went fine, no major complaints with the actual service we received for the product we purchased (insurance). However, without our prior consent, as part of the phone transition and enablement process Asurion representatives took predatory measures to get us to purchase an additional tech policy for all of the devices in our home. If we were not trained to identify these schemes, or further along in years, these tactics may have worked, but are ultimately predatory. First, the instructions to setup your new phone indicate that there is a card in the package that will tell you the steps to do it yourself. That card did not actually insist, instead there was a card essentially requiring you to call a customer service number. Upon calling that number (to ensure we followed the stated instructions to the letter and avoid additional fees/transition delays), the representative was very helpful. Half way through the call, in the context of helping setup the device, both reps I worked with on separate calls asked me "if I had any other devices that we connected to the phone." I told them the other devices, like a smart watch and airpods. At the time this seemed relevant to the setup process, but was not. I asked if there were any special steps I would need to take re these devices, the reps said "no" just use Bluetooth... Then, at the end of the calls, the reps said, I recall that you have other devices. We offer insurance for that too. I was not even given a chance to indicate I was not interested before they went into prolonged explanations about this other package I did not want. When I tried to cut them off, they persisted. Then, at several points after explaining in great detail the plan, they said ... now that you've heard how great this is... I'll go ahead and sign you up. I had to AFFIRMATIVELY SAY NO. Let me be clear, I paid for a service. They were providing that service, and that's the only reason I called them. That's not a license to upsell me, especially to the degree attempted. At best these tactics were pushy, at worst they were predatory and in violation of data privacy and consumer protection laws. These practices should be investigated by appropriate oversight and enforcement bodies.”

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Posted 5 months ago

“They refuse to help you”

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Posted 5 months ago

“Had an absolutely horrendous experience with this company. I purchased their insurance while buying an iPad at BJ’s. Three months later, the iPad screen cracked. Their warranty supposedly did cover this. The first rep that I spoke with told me I had to get an email from Apple stating that they won’t cover the damage and then call back. This sounded strange to me, but I did it, and when I called Asurion him back, I was informed that that hadn’t been necessary and I had basically just had my time wasted. I was then walked through filing a claim. Several days later I received notice that the claim was approved, and that I would need to send it to a shop about an hour away. I did so, and received it back a week later. It was not fixed, in fact, it was now smashed instead of just cracked. I called the shop, (you break, I fix) and was informed that Asurion told them not to fix it and they didn’t know why. I called Asurion and they didn’t know either. This time the rep was borderline, rude, and proceeded to try to have me fill out the claim a second time. It was obvious that Groundhog Day was about to commence so I convinced him to let me conference call with I break you fix. The representative there informed us that they don’t fix iPads for Asurion, and that is why they didn’t repair it. The insurance rep was super surprised to hear this. He advised me that I would need to file a new claim, and they would make sure that it went to a shop that covered the repairs this time. I filled out a new claim, and what do you know? A few days later it gets approved and the only option is to send it back to the same exact shop. This is the point where I gave up and contacted BJ’s to let them know that Asurion was not honoring their warranty. BJ’s did eventually fix the issue for me, thank God. But based on this experience, I will no longer be buying electronics from BJ’s. Every employee that I spoke with at Asurion was reminiscent of the worst employees I worked with when I used to do call-center jobs. The ones that you wonder daily how they still have a job. I remember watching them make up whatever they could just to get the customer off the phone so they could go back to chilling. Asurion should reimburse all of us for wasting our time. I did complain to the Better Business Bureau and I urge everyone that has had issues with this company to do the same. Let’s get them shut down. Make some noise to the store where you purchased the warranty as well.”

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Posted 5 months ago

Asurion is rated 1.1 based on 255 reviews