Name: Beauty Expert
Address: Beauty Expert Customer Service Department Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Rating: 1.51

“WOULD STRONGLY ADVICE AGAINST ORDERING FROM BEAUTY EXPERT I would strongly advise against ordering from Beauty Expert!!! I've been using them since 2018. I've made 10+ orders over the past 2 yrs and had no problem. Quick delivery, competitive prices. So far all good. Until my last order. Fast delivery once again, I received the parcel in 8 days. But instead of a moisturiser I got false eyelashes?! Fair enough, mistakes happen. But I've been trying to get in touch with them on my account on their website, FB chat and via Paypal for 10 days now and had no response. To be precise, I had some random replies on FB chat. Someone called Macey asked me for a full address (despite me giving them order number, email address, postcode and first line of address). And then hadn't responded ever since. And then someone called Tiger writing he's sorry the item was missing and asking what is it, ending the message with affectionate X (?!). And again after my reply no response afterwards. I've also noticed they've been hiding messages below their FB posts. No wonder why. After reading previous reviews it seems to be more than just one error so I would strongly advice anyone from ordering from them.”

Helpful Report

Posted 4 years ago

“Horrid customer service!!!! Never again!!!!”

Helpful Report

Posted 4 years ago

“1.47 Rating 49 Reviews Company Questions Insights Metrics Info Write Your Review Sort by: Most Recent Filter: None Barbara “My ordered items never arrived Stay away from beauty experts!! Stay away from beauty experts!!” Posted 2 months ago Florence “SCAM SCAM SCAM !! dont buy - never got product - scam !!” Posted 2 months ago Anonymous “I should give NO STAR at all... they didnt deserved a star. My ordered items never arrived! More than a month already. Several emails, deal with several CS, filled Twice the form still delaying in giving me refund. Please stay away from Beauty Expert dear international buyer.” Posted 2 months ago Robert “Do not use this company. Seriously, do not use them. Ordered an advent calendar for my partner that did not arrive. Every call was told that it was due to be dispatched any day now etc. Told this for weeks. When asked for actual dates was never given any. Told that stock had arrived from Poland when it had not even been dispatched. This company has no idea how to run logistics or deal with customers. Was told mid-December to cancel my order and order another advent calendar! Had to explain the concept of an advent calendar. This company has ruined my and my partner's Christmas - if they had been honest then I could have made alternative plans, but their continued lies leaves me with nothing. I look forward to the day that this happens to those that work at this company, and they come to understand the impact that this can have on people.” Posted 3 months ago Helen Morris/ Vaughan “I ordered over 2 weeks ago , they informed me it would be delivered in 2/3 days still no sign and they now say it's been lost they said they have reordered but I've received not confirmation email. Stay away from beauty experts!!!!!!” Posted 4 months ago Anonymous “Worst company ever. They’ve lost all my order in the past 3 months and now they refuse to give me a refund stating that they have some 40 day policy which is NOT even in the terms and conditions. I’ve been waiting for my product and after multiple emails they say they won’t give me my refund finally. STAY AWAY” Posted 4 months ago Rosie Stothers “I ordered the Twelve Days of Christmas for my granddaughter, and it arrived this morning. The communication from Beauty Expert has been first class from the moment I placed my order, letting me know when the item was being dispatched, with which courier, when it would be delivered, etc. The box looks amazing, I haven't undone any of the individual items in the little drawers inside, as they are so prettily wrapped in tissue paper, but I will be back after Christmas to do another review on the contents. I would recommend this company without any hesitation. Thank you, Beauty Expert!” Posted 4 months ago Anonymous “I don’t understand why this company has such bad reviews. I read these after placing my order and absolutely panicked and then it came in TWO DAYS LATER. The products are exactly what I wanted and it was so unbelievably cheap (this order would normally cost me about 60% more elsewhere) I’ve used st tropez products for years and I can guarantee that these products are authentic I’m just so amazed at how smooth the process was! 10/10 experience and I will absolutely shop here many more times!” 2 Posted 5 months ago Juleigh Gill “I placed an order for Gatineau Products then received message soends few more dollars and you can have Gatineau Roller for free did si but when trying to finaluse the sale after spending more than the required 65 pounds item would not add to cart have spent last 30 minutes on chat with person oh i cant see that offer so I have cancelled my account immediately previous order was to be free delivery to Australia but kept on charging me 23.99 delivery had 3 chats all 3 people told me website having problems just pay it and we will issue refund immediately didn't happen when I contacted them next day denied all knowledge of it took matter up with PayPal and refund was issued in this latest incident they only had to add on this gift as they are still available but no offer changed tonight despite items being in my basket for 2 days at the qualifying amount so ni they don't deserve even 1 star no consideration for their customers at all STAY AWAY” Posted 6 months ago Leanne “COMPLETE SCAM++++ Same as others. Item not received, fobbing me off telling me they are sending a form to fill in. Never arrived either. Refuse to refund but send threats against making a paypal claim.” Posted 9 months ago Anonymous “Item never arrived , buy at yr own risk.” Posted 9 months ago Anonymous “This company doesn't care about its customers . Buyers beware. I didn't even want to give it one star but couldn't leave a review if I didn't.” Posted 10 months ago Lisa Mango “I ordered Boucleme curl cream (100 ml) on 4/20/2019. I was so excited because I've wanted to try it but it's a little expensive including shipping to the U.S. It is on sale on the B.E. website so I ordered RIGHT AWAY!! Once I paid and the order was placed, I panicked and realized I have never heard of "Beauty expert". I googled the company reviews and saw these reviews and panicked WORSE! Anyways, I got the curl cream 11 days from the date I placed the order and it was exactly what I ordered. I am very happy with my purchase, the price, the delivery time and will be ordering more from them in the future :)” Posted 11 months ago Jenny “Total scam. I ordered and then realize this website is a scam through reviews. I tried to cancel my order minutes after placing. They said it has already been processed which it says processing in my account. They said I will have to return. I have called their company a scam right in the emails and they have completely disregarded this and send their typical refund message. I am trying to go through PayPal to get my money back.” Posted 11 months ago Deb Burmeister “DO NOT USE THIS COMPANY!! Received a faulty product and Beauty Expert would not issue a credit for their error. Extremely poor customer service. Do not order from them -they are not legitimate.” Posted 11 months ago Robin Piper “DO NOT ORDER FROM THIS COMPANY!!!! I did not receive my item, did not receive a refund and have been given a runaround for 3 months now as to how to obtain said refund. This company is not legit. Do not take a risk with them. Most items can be found on Amazon.” Posted 11 months ago Prushti Dave “Even I don't want to give 1 star. This people deserve lower than that. I ordered 20 days ago,still not received item. When I start online chat with customer support, they said there is no order with particular number and billing address. They are not receiving any call. Fraud people!!” Posted 1 year ago Almira “BE AWARE OF THIS COMPANY! This is the worst company ever. I have purchased Gatineau Defilift Perfect Design product from them. I know this product very well as I have been using it for over 7 years. What I received from them is very different from the real product - texture, smell, consistency were not even remotely close to what it supposed to be! I have been in ongoing dispute with them for almost 3 months now. I have probably had over 100 communications going back and forth with. One of the questions they never were able to answer is the expiry date on the product they sent to me. I have also provided a review of the product on their website and it never got posted. Their response was "Not all reviews make the site as we do receive a lot I am afraid". They only have 4/5 stars reviews posted! Also, they have credited money to my account with them for future use of their product. I have communicated to them that I will never purchase products from them but their response was to this "If you choose not to use that credit, that is your personal decision but we will not be making any refund instead of that credit." My advise - stay away from this company!” 1 Posted 1 year ago Anonymous “Did not receive my product, and was not sent a replacement or given a refund.” Posted 1 year ago Almira “I have been using this product for over 7 years and know it very well. What I received from the beauty expert is not nearly close to the real product. Everything is different - including the texture, the smell and the consistency of the cream. I have tried to use it and I got a skin sensitivity. I have requested refund about 6 weeks ago and to date no refund has been issued. I have followed up multiple times and all I get is that they are still working on this issue.” 1 Posted 1 year ago Beauty Expert is rated 1.47 based on 49 reviews Our Company Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request Reviews Powered by .io Mia "My review is of the company rather than their products as I never even received my order. This company not only failed to deliver the products I ordered but proceeded to email me telling me my address doesn't exist despite me proving to them that it does with legal documents and Royal Mail address verification. What a joke. Later they admitted they had made a mistake by telling me my address doesn't exist and asked me to check if my parcel was at a neighbours several doors down as this is where their GPS placed them and to respond letting them know if it was still missing. When I attempted to respond to their email asking me to check AND ANSWER I received a futher email stating 'the investigations team has concluded this investigation and is no longer looking into this, I am not able to advise any further on this' I was answering their email and questions from the same very day they sent it?! They asked me to contact them! Order at your own risk your order probably won't turn up. The last image uploaded is their response to my reply within a few hours of them asking me to check at a specific neighbours for my parcel.”

Helpful Report

Posted 4 years ago

“Beauty Expert Reviews 1.47 Rating 49 Reviews Company Questions Insights Metrics Info Write Your Review Sort by: Most Recent Filter: None Barbara “My ordered items never arrived Stay away from beauty experts!! Stay away from beauty experts!!” Posted 2 months ago Florence “SCAM SCAM SCAM !! dont buy - never got product - scam !!” Posted 2 months ago Anonymous “I should give NO STAR at all... they didnt deserved a star. My ordered items never arrived! More than a month already. Several emails, deal with several CS, filled Twice the form still delaying in giving me refund. Please stay away from Beauty Expert dear international buyer.” Posted 2 months ago Robert “Do not use this company. Seriously, do not use them. Ordered an advent calendar for my partner that did not arrive. Every call was told that it was due to be dispatched any day now etc. Told this for weeks. When asked for actual dates was never given any. Told that stock had arrived from Poland when it had not even been dispatched. This company has no idea how to run logistics or deal with customers. Was told mid-December to cancel my order and order another advent calendar! Had to explain the concept of an advent calendar. This company has ruined my and my partner's Christmas - if they had been honest then I could have made alternative plans, but their continued lies leaves me with nothing. I look forward to the day that this happens to those that work at this company, and they come to understand the impact that this can have on people.” Posted 3 months ago Helen Morris/ Vaughan “I ordered over 2 weeks ago , they informed me it would be delivered in 2/3 days still no sign and they now say it's been lost they said they have reordered but I've received not confirmation email. Stay away from beauty experts!!!!!!” Posted 4 months ago Anonymous “Worst company ever. They’ve lost all my order in the past 3 months and now they refuse to give me a refund stating that they have some 40 day policy which is NOT even in the terms and conditions. I’ve been waiting for my product and after multiple emails they say they won’t give me my refund finally. STAY AWAY” Posted 4 months ago Rosie Stothers “I ordered the Twelve Days of Christmas for my granddaughter, and it arrived this morning. The communication from Beauty Expert has been first class from the moment I placed my order, letting me know when the item was being dispatched, with which courier, when it would be delivered, etc. The box looks amazing, I haven't undone any of the individual items in the little drawers inside, as they are so prettily wrapped in tissue paper, but I will be back after Christmas to do another review on the contents. I would recommend this company without any hesitation. Thank you, Beauty Expert!” Posted 4 months ago Anonymous “I don’t understand why this company has such bad reviews. I read these after placing my order and absolutely panicked and then it came in TWO DAYS LATER. The products are exactly what I wanted and it was so unbelievably cheap (this order would normally cost me about 60% more elsewhere) I’ve used st tropez products for years and I can guarantee that these products are authentic I’m just so amazed at how smooth the process was! 10/10 experience and I will absolutely shop here many more times!” 2 Posted 5 months ago Juleigh Gill “I placed an order for Gatineau Products then received message soends few more dollars and you can have Gatineau Roller for free did si but when trying to finaluse the sale after spending more than the required 65 pounds item would not add to cart have spent last 30 minutes on chat with person oh i cant see that offer so I have cancelled my account immediately previous order was to be free delivery to Australia but kept on charging me 23.99 delivery had 3 chats all 3 people told me website having problems just pay it and we will issue refund immediately didn't happen when I contacted them next day denied all knowledge of it took matter up with PayPal and refund was issued in this latest incident they only had to add on this gift as they are still available but no offer changed tonight despite items being in my basket for 2 days at the qualifying amount so ni they don't deserve even 1 star no consideration for their customers at all STAY AWAY” Posted 6 months ago Leanne “COMPLETE SCAM++++ Same as others. Item not received, fobbing me off telling me they are sending a form to fill in. Never arrived either. Refuse to refund but send threats against making a paypal claim.” Posted 9 months ago Anonymous “Item never arrived , buy at yr own risk.” Posted 9 months ago Anonymous “This company doesn't care about its customers . Buyers beware. I didn't even want to give it one star but couldn't leave a review if I didn't.” Posted 10 months ago Lisa Mango “I ordered Boucleme curl cream (100 ml) on 4/20/2019. I was so excited because I've wanted to try it but it's a little expensive including shipping to the U.S. It is on sale on the B.E. website so I ordered RIGHT AWAY!! Once I paid and the order was placed, I panicked and realized I have never heard of "Beauty expert". I googled the company reviews and saw these reviews and panicked WORSE! Anyways, I got the curl cream 11 days from the date I placed the order and it was exactly what I ordered. I am very happy with my purchase, the price, the delivery time and will be ordering more from them in the future :)” Posted 11 months ago Jenny “Total scam. I ordered and then realize this website is a scam through reviews. I tried to cancel my order minutes after placing. They said it has already been processed which it says processing in my account. They said I will have to return. I have called their company a scam right in the emails and they have completely disregarded this and send their typical refund message. I am trying to go through PayPal to get my money back.” Posted 11 months ago Deb Burmeister “DO NOT USE THIS COMPANY!! Received a faulty product and Beauty Expert would not issue a credit for their error. Extremely poor customer service. Do not order from them -they are not legitimate.” Posted 11 months ago Robin Piper “DO NOT ORDER FROM THIS COMPANY!!!! I did not receive my item, did not receive a refund and have been given a runaround for 3 months now as to how to obtain said refund. This company is not legit. Do not take a risk with them. Most items can be found on Amazon.” Posted 11 months ago Prushti Dave “Even I don't want to give 1 star. This people deserve lower than that. I ordered 20 days ago,still not received item. When I start online chat with customer support, they said there is no order with particular number and billing address. They are not receiving any call. Fraud people!!” Posted 1 year ago Almira “BE AWARE OF THIS COMPANY! This is the worst company ever. I have purchased Gatineau Defilift Perfect Design product from them. I know this product very well as I have been using it for over 7 years. What I received from them is very different from the real product - texture, smell, consistency were not even remotely close to what it supposed to be! I have been in ongoing dispute with them for almost 3 months now. I have probably had over 100 communications going back and forth with. One of the questions they never were able to answer is the expiry date on the product they sent to me. I have also provided a review of the product on their website and it never got posted. Their response was "Not all reviews make the site as we do receive a lot I am afraid". They only have 4/5 stars reviews posted! Also, they have credited money to my account with them for future use of their product. I have communicated to them that I will never purchase products from them but their response was to this "If you choose not to use that credit, that is your personal decision but we will not be making any refund instead of that credit." My advise - stay away from this company!” 1 Posted 1 year ago Anonymous “Did not receive my product, and was not sent a replacement or given a refund.” Posted 1 year ago Almira “I have been using this product for over 7 years and know it very well. What I received from the beauty expert is not nearly close to the real product. Everything is different - including the texture, the smell and the consistency of the cream. I have tried to use it and I got a skin sensitivity. I have requested refund about 6 weeks ago and to date no refund has been issued. I have followed up multiple times and all I get is that they are still working on this issue.” 1 Posted 1 year ago Beauty Expert is rated 1.47 based on 49 reviews Our Company Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request Reviews Powered by .io Mia "My review is of the company rather than their products as I never even received my order. This company not only failed to deliver the products I ordered but proceeded to email me telling me my address doesn't exist despite me proving to them that it does with legal documents and Royal Mail address verification. What a joke. Later they admitted they had made a mistake by telling me my address doesn't exist and asked me to check if my parcel was at a neighbours several doors down as this is where their GPS placed them and to respond letting them know if it was still missing. When I attempted to respond to their email asking me to check AND ANSWER I received a futher email stating 'the investigations team has concluded this investigation and is no longer looking into this, I am not able to advise any further on this' I was answering their email and questions from the same very day they sent it?! They asked me to contact them! Order at your own risk your order probably won't turn up. The last image uploaded is their response to my reply within a few hours of them asking me to check at a specific neighbours for my parcel."”

Helpful Report

Posted 4 years ago

“My review is of the company rather than their products as I never even received my order. This company not only failed to deliver the products I ordered but proceeded to email me telling me my address doesn't exist despite me proving to them that it does with legal documents and Royal Mail address verification. What a joke. Later they admitted they had made a mistake by telling me my address doesn't exist and asked me to check if my parcel was at a neighbours several doors down as this is where their GPS placed them and to respond letting them know if it was still missing. When I attempted to respond to their email asking me to check AND ANSWER I received a futher email stating 'the investigations team has concluded this investigation and is no longer looking into this, I am not able to advise any further on this' I was answering their email and questions from the same very day they sent it?! They asked me to contact them! Order at your own risk your order probably won't turn up. The last image uploaded is their response to my reply within a few hours of them asking me to check at a specific neighbours for my parcel.”

Helpful Report

Posted 4 years ago

“My ordered items never arrived Stay away from beauty experts!! Stay away from beauty experts!!”

Helpful Report

Posted 4 years ago

“SCAM SCAM SCAM !! dont buy - never got product - scam !!”

Helpful Report

Posted 4 years ago

“I should give NO STAR at all... they didnt deserved a star. My ordered items never arrived! More than a month already. Several emails, deal with several CS, filled Twice the form still delaying in giving me refund. Please stay away from Beauty Expert dear international buyer.”

Helpful Report

Posted 4 years ago

“Do not use this company. Seriously, do not use them. Ordered an advent calendar for my partner that did not arrive. Every call was told that it was due to be dispatched any day now etc. Told this for weeks. When asked for actual dates was never given any. Told that stock had arrived from Poland when it had not even been dispatched. This company has no idea how to run logistics or deal with customers. Was told mid-December to cancel my order and order another advent calendar! Had to explain the concept of an advent calendar. This company has ruined my and my partner's Christmas - if they had been honest then I could have made alternative plans, but their continued lies leaves me with nothing. I look forward to the day that this happens to those that work at this company, and they come to understand the impact that this can have on people.”

Helpful Report

Posted 5 years ago

“I ordered over 2 weeks ago , they informed me it would be delivered in 2/3 days still no sign and they now say it's been lost they said they have reordered but I've received not confirmation email. Stay away from beauty experts!!!!!!”

Helpful Report

Posted 5 years ago

“Worst company ever. They’ve lost all my order in the past 3 months and now they refuse to give me a refund stating that they have some 40 day policy which is NOT even in the terms and conditions. I’ve been waiting for my product and after multiple emails they say they won’t give me my refund finally. STAY AWAY”

Helpful Report

Posted 5 years ago

“I ordered the Twelve Days of Christmas for my granddaughter, and it arrived this morning. The communication from Beauty Expert has been first class from the moment I placed my order, letting me know when the item was being dispatched, with which courier, when it would be delivered, etc. The box looks amazing, I haven't undone any of the individual items in the little drawers inside, as they are so prettily wrapped in tissue paper, but I will be back after Christmas to do another review on the contents. I would recommend this company without any hesitation. Thank you, Beauty Expert!”

Helpful Report

Posted 5 years ago

“I don’t understand why this company has such bad reviews. I read these after placing my order and absolutely panicked and then it came in TWO DAYS LATER. The products are exactly what I wanted and it was so unbelievably cheap (this order would normally cost me about 60% more elsewhere) I’ve used st tropez products for years and I can guarantee that these products are authentic I’m just so amazed at how smooth the process was! 10/10 experience and I will absolutely shop here many more times!”

Helpful Report

Posted 5 years ago

“I placed an order for Gatineau Products then received message soends few more dollars and you can have Gatineau Roller for free did si but when trying to finaluse the sale after spending more than the required 65 pounds item would not add to cart have spent last 30 minutes on chat with person oh i cant see that offer so I have cancelled my account immediately previous order was to be free delivery to Australia but kept on charging me 23.99 delivery had 3 chats all 3 people told me website having problems just pay it and we will issue refund immediately didn't happen when I contacted them next day denied all knowledge of it took matter up with PayPal and refund was issued in this latest incident they only had to add on this gift as they are still available but no offer changed tonight despite items being in my basket for 2 days at the qualifying amount so ni they don't deserve even 1 star no consideration for their customers at all STAY AWAY”

Helpful Report

Posted 5 years ago

“COMPLETE SCAM++++ Same as others. Item not received, fobbing me off telling me they are sending a form to fill in. Never arrived either. Refuse to refund but send threats against making a paypal claim.”

Helpful Report

Posted 5 years ago

“Item never arrived , buy at yr own risk.”

Helpful Report

Posted 5 years ago

“This company doesn't care about its customers . Buyers beware. I didn't even want to give it one star but couldn't leave a review if I didn't.”

Helpful Report

Posted 5 years ago

“I ordered Boucleme curl cream (100 ml) on 4/20/2019. I was so excited because I've wanted to try it but it's a little expensive including shipping to the U.S. It is on sale on the B.E. website so I ordered RIGHT AWAY!! Once I paid and the order was placed, I panicked and realized I have never heard of "Beauty expert". I googled the company reviews and saw these reviews and panicked WORSE! Anyways, I got the curl cream 11 days from the date I placed the order and it was exactly what I ordered. I am very happy with my purchase, the price, the delivery time and will be ordering more from them in the future :)”

Helpful Report

Posted 5 years ago

“Total scam. I ordered and then realize this website is a scam through reviews. I tried to cancel my order minutes after placing. They said it has already been processed which it says processing in my account. They said I will have to return. I have called their company a scam right in the emails and they have completely disregarded this and send their typical refund message. I am trying to go through PayPal to get my money back.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY!! Received a faulty product and Beauty Expert would not issue a credit for their error. Extremely poor customer service. Do not order from them -they are not legitimate.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email