Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,760 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“After 14 weeks with out a bed from time of ordering, part delivery, constant lies - offer of £75 in vouchers ( never buying anything again from you ) or £50 off. Are you joking Bensons Ive paid out more in telephone calls, time off work waiting for non deliveries etc. Furniture Ombudsman it is, social media, print media, broadcasting media and anyone else who'll listen!!! Companies customer service, there is none! Even your delivery driver stated 'worse company in England ever to work for' 'I wouldn't buy anything from them' - Ive left out the swear words!!! Wouldn't recommend this company at all !”

Helpful Report

Posted 7 years ago

“On the 2nd Jan 17 I placed an order for 2 wardrobes and a bed costing approx £1400. On the 27th Feb 17 (after waiting 8 weeks) my delivery arrived. After the driver offloaded (and dropped smashing parts) of someone else's delivery (not even realising it was the wrong item) they offloaded my bed and wardrobes. It was immediately noticeable that the mirror doors were smashed. I called Customer Services (CS) who told me to email the items we needed replacing. After going through there were 9 panels we noticed which meant we couldn't even build 1 of the wardrobes. I emailed the order to which I received no acknowledgement. So I called at 5pm knowing CS is only open 9-5:45 where the Advisor order the items whilst I was on the line. After 25 minutes on the phone I was told it would be 4-6 weeks before the replacement panels arrived. Not impressed £800+ on wardrobes that I would be waiting 3 months+ to be able to use. I wrote a complaint which again I've received no acknowledgement of and 4 days on I'm still waiting. I would really not recommend buying from this company”

Helpful Report

Posted 7 years ago

“The products are rubbish and should not be purchased. They are not built to last and the company is not interested in dealing with complaints.”

Helpful Report

Posted 7 years ago

“We bought a Edgemont Ottoman Wooden Bed Frame and spent Christmas sleeping on the floor because what was delivered was so badly damaged it could not be put together. Structural joints created during manufacturing had failed, dowel rods sheared off and poor quality hardware. What appears to be solid Oak is in lots of places nothing more than Oak veneer on MDF. When you see it broken it's very clear what you have actually bought is nothing more than chunky End posts made of MDF. We had replacement parts delivered days apart which were AGAIN damaged in the boxes that appear fine externally. It's about time the retailers of "Oak" furniture actually stated the percentage of solid timber vs MDF.”

Helpful Report

Posted 7 years ago

“Jackie Howkins 1 review Published 37 minutes ago NO BED ON VAN Chose the bed, paid for it, told delivery would be 3 - 4 weeks - not a problem. Day of delivery - phone call to say bed would be delivered within half hour, 10 minutes later phone call to say "bed is not on the van". After several phone calls to shop, customer service, someone said that they would ring us back - no one ever rang us back - we kept ringing - just to be told that it was a warehouse problem - after 2 weeks of us ringing and no one getting back to us we went in store and asked for our money back. Staff in shop told us it was all down to the warehouse.”

Helpful Report

Posted 7 years ago

“On medical advice (I am praraplegic) I ordered an adjustable bed on 31st December and paid £1800 up front. Should have been delivered on 26th January but bed not put on van (apparently), Had to wait 14 days for that little mistake to be put right, so next delivery date was 9th February, when they arrived at my home only half of the bed was on the van....SO A SECOND FAILED DELIVERY. It is now reported that my bed has been 'lost' at the delivery hub at Magna Park and needs re-ordering. Further back now than when we first ordered, no delivery date given and we are just in limbo. NO ONE SEEMS ABLE TO PROGRESS THIS MATTER....the Manager at Lichfield can't speak to Magna Park, Customer Services can't speak to Magna Park and I can't speak to Magna Park. WHERE IS MY BED? WHERE IS MY £1800? No one can tell us when a bed is going to be delivered, even though Magna Park is a Bensons facility they seem to operate in a bubble and do not co-operate with anyone else. Bensons for Beds is most definitely the worst company I have ever known....AND ALL THE TIME MY LEGS ARE SUFFERING AS A RESULT”

Helpful Report

Posted 7 years ago

“No negotiation on delivery time and date despite a £44 charge. Rude delivery men. Took 25minutes to speak to someone in customer care who obviously didn't care about the customers. Terrible company that leave their customers frustrated. Will never shop at Benson for Beds again.”

Helpful Report

Posted 7 years ago

“Rude delivery drivers, who clearly don't want to be doing their jobs, and appalling attitude- watch out road users, the current attitude from their teams is "we can block any drive or road for 20 minutes and you can't stop us"...even if you are a mum trying to get out of your own property to do the school run! Arrogant slobs who clearly enjoy way too much cafe time and too little customer care!”

Helpful Report

Posted 7 years ago

“It is nigh on impossible to get your call answered within 60 minute horrendous, After our bed sagging after 5 months , 2 engineer visits they finally agreed to replace the bed that they had damaged folding in half to get up the stairs (dont get me started on that Nightmare) Waited in all day for a bed we had been waiting for for 6 weeks and at 4.30 pm got a text message , no explanation to say couldnt make delivery , they then re sent delivery next day without telling me what a joke. Poor quality bed , inefficient call center , Unorganised deliverys , No communication with customers and No Customer Service skills the only thing you will get with this company is a Nightmare forget about a good nights sleep NEVER AGAIN !”

Helpful Report

Posted 7 years ago

“We ordered a mattress that was due to be delivered on the 30th January, van arrived no mattress. Couldn't get through to customer services on the phone. We are now 3 weeks later and still no mattress, to say this company are awful is a massive understatement. Sleeping on the floor isn't much fun. Going to try and get a full refund tomorrow having now read everyone else's reviews. Wish me luck! AVOID USING BENSONS FOR BEDS!! TOTAL DISASTER AS A COMPANY”

Helpful Report

Posted 7 years ago

“Continuously failed to deliver”

Helpful Report

Posted 7 years ago

“Bad and getting worse: Partial delivery and total incompetence. Bensons for Beds have spectacularly failed to turn the schmooze and patter of the sales team and careful glitz of the store into reality. With only the mattress and no frame sent on the long-awaited delivery day, the best Bensons could do was offer half-hearted apologies and tell me i wasn't alone in having problems because they were so busy. "Someone will be in touch within 48 hours" they explained. No matter that we'll be sleeping on the floor while we wait, or another day required off work. Compensation for time taken to receive and build the bed? "We can't discuss that until it's all sorted." and why? "In case anything else happens, which hopefully it won't". Oh. When pressed, it transpired that the maximum compensation is up to £50 per day for loss of earnings- if you can prove it. A tiny fraction of the profit made on my purchase. Very, very disappointing. UPDATE 1: It turned out that the mattress delivered was the wrong one- I'd not noticed in the drama of the no actual bed. UPDATE 2: 108 hours since no d-day and still no contact. Steeling myself for more dissatisfaction on the phone. UPDATE 3: A new delivery date arranged- 4 weeks from the original date. UPDATE 5: A call from BfB today to apologise profusely but my order hasn't been loaded onto the van so they can't deliver today as promised. Just as well they hadn't told me they would like to deliver early so was at work. On this occasion their incompetence saved them from the incandescent fury of another day wasted for a failed delivery. Delboy and Rodney have a better track record.”

Helpful Report

Posted 7 years ago

“Delivery scheduled for 19 Jan for bed frame + mattress + cover. First the driver calls and says it was going to be early, then calls back and it's stuck in traffic! Then he realizes that only the frame is in VAN he decides not to come at all and reschedule. In the end I managed to convince to deliver the frame and re-arrange for the Mattress. But re-arranging for the Mattress was not so easy. Several calls to deposit (tell you to call cust service), customer service (they tell you to call deposit or wait to be called) and the actual store (poor guys can't do anything from there). After a few days they called to re-arrange for the 10th FEB (20 days later my original delivery!!!!!!!!!!!!!!). It's a bed - you have to sleep on it!!!!!! (the store offered to lend us a mattress we did no accept/need). Anyway on Feb 10th guess what? another missing item from the delivery: the bloody cover!!!!! I did ask for a senior customer Service rep to call me and they are simply useless, as they just called me and explain what was going on, simply sorry. Oh but it did offer to send the cover to the nearest store (don't know when yet)!!!!!!!!!! Now let me explain what you should have done with your customer: once you realise you messed up the mattress delivery you should have called your customer straightaway (proactively), apologise and organise a delivery by outsourcing it from a different delivery company, not wait 20 days for your own next delivery van route to save money!!!!!!!!!!!!!! Never buy from you again!”

Helpful Report

Posted 7 years ago

“They told me the first bed wouldn't fit up the stairs without even trying. I took them on there word as they should know. They charge me a big restocking charge and failed delivery. Then four weeks later brought the new bed to the house and said it won't fit shall we take it back. My wife rang me I said no came home and took it up the stairs with my 10 year old daughter. Disgusting service. Lazy lot? Makes me wonder weather the first one would have fitted? I would have saved money and had the bed I wanted.”

Helpful Report

Posted 7 years ago

“Sales person more interested in talking on the phone. My wife and I were the only people in the CAMBORNE store. Not interested in customer service. Not interested in selling or advice, just carried on talking on the phone. We were intending to spend several thousand on a new bed......staff RUBBISH. Spoke to a manager later on the phone......a Mr. Gavin Hancock.....he really couldn't care either about the very bad customer service. Will not entertain "Benson for Beds" ever again.”

Helpful Report

Posted 7 years ago

“Unfortunately there isn't an option to give zero stars as Bensons doesn't even deserve one star. I bought a mattress from them over a month ago, and they still have not refunded me the £50 they owe me. Instead I've been given the roundaround by their salesman (or thief, as he shall now be known). I purchased my mattress right before Christmas through one their thieves in the Tottenham Court Road branch. I explicitly, on no less than two occasions, asked him whether it wouldn't be better for me to wait just a few more days until the boxing days sales. He insisted that this particular mattress would never be discounted. When I pushed further, he relented and said that in the case of it going on sale on Boxing Day, I would get any difference in price, and all I would have to do was call up and they would refund me the money straight away, in fact, this was the 'better way' to do it, he said, as then I wouldn't prolong my mattress delivery. He said when I called up, they would just need my card details. Lo and behold, the mattress was reduced by £100 in the Boxing Day sales from what I'd paid just a few days prior. I'd already received a £50 discount by placing the order over the phone with the store, and so I was owed £50. I immediately called the store to reclaim my refund and went through this painful back and forth: the thief told me he had to check the refund through their HQ and he would call them. Having experienced his 'callbacks' that never materialised, I asked him to give me the HQ number so I could follow up myself. Runaround number 1 as HQ just reconnected me right back to the thief, who informed me that 'proper procedure' was to only issue the refund once the mattress was delivered - this was three weeks away. Fast forward three weeks later and the mattress is delivered (on a Tuesday) - I immediately call for my refund. My details are not taken - the thief makes an excuse and says he'll call me back. No call back is received that day or the following one. I call back on Thursday. The thief informs me that he has to submit a refund form to HQ and this takes two days to be approved - but he'll 'submit it right away' - then he'll call back and take my card details. No call received by Saturday. I call back again. Form was apparently only submitted yesterday (I.e. Friday), HQ not open on Sunday, so won't go through till Monday. No phone call received on Monday to take details. I call on Tuesday - apparently sign off hasn't been received by HQ. At my pushing for an explanation, I'm then told that actually, sign off has been received and a cheque is in the post for me and will take five days to arrive as apparently it's being sent by carrier pigeon. I paid hundreds of pounds in cash on the spot for my mattress - why is any rebate coming to me via cheque? It's probably no surprise to hear that the cheque did not arrive at all after a week. Today, I called the head office and I was told that they just approved the refund yesterday and that no cheque was ever sent. Apparently, their head office can approve refunds, but can't put them through themselves. I called the store, and it was back to the run-around with them telling me that in order to put the refund through they need to get a 'code' from their area manager, but that it would be sorted today. I notified them that I'd had enough and that I was going to trigger court proceedings against them if I didn't hear back today. Three guesses on whether I heard back (hint: I didn't). I'm taking them to small claims court to get my money back. Save yourself the trouble I'm going through and don't touch them with a barge pole.”

Helpful Report

Posted 7 years ago

“Absolutely appalling delivery service So two weeks ago we ordered two sofa beds and we were extremely pleased when we were told that they would be delivered last Wednesday morning just in time for us moving in to our new house. Well Wednesday morning came and we left home to travel 45 miles to our house ready to take collection from 7am onwards. At 1030am we received a message to say there was a delay of a few hours due to an issue at the warehouse. No problem then a few hours later another message to say delivery would be by 6pm latest. So we hung on a few more hours then a call came in at 7pm from the driver to say his truck had broken down (That old chestnut) and that delivery was rescheduled for Thursday. Took another day off work and headed up the motorway and waited for the promised morning delivery, at mid afternoon we called Bensons customer service and were told that our sofas were not on any delivery schedule for that day and were told that delivery would be Monday now. Absolute joke. Then the best bit, Friday night at 8.15pm we get a call from a delivery driver to say he is on his way to our house and was 20 minutes away, we explained that it takes 40 minutes for us to get there and that we were told that the delivery was Monday so he said he couldn't hang around so cancelled the delivery. Its now Monday and we just called customer services again and have now been told delivery is rescheduled for 8th February and we have to go into a store to get a refund. We move in to our house this week and it looks like we will be sitting on the floor whilst we wait for a delivery to come from another retailer instead What an absolute joke of a company you are. We were so impressed with your initial delivery promise that we were in the process of ordering another sofa as well as a bed but were still deciding on which products to choose but thank god we hadn't got round to deciding before we wasted more of our hard earned money in your Loughborough store.”

Helpful Report

Posted 7 years ago

“2 Failed deliveries and no contact. First delivery was arranged for between 12pm and 6pm on 16th, no one showed up or bothered to call. Customer services had already closed for the evening so I could not speak to anyone. I had to call them in the morning and had my delivery rearranged to the 18th between 7am and 1pm. Again, no one showed up and no one bothered to call. I called them again and was told it was now a PM delivery. So annoyed by this point I asked for a refund and was told to ring customer services, who then told me I had to send an email due to it being an internet sale and that a refund could take up to 21 days! I'm still waiting for confirmation of the refund. If I could give less than 1 star I would!”

Helpful Report

Posted 7 years ago

“This company has appalling Customer Service and charges extra for everything they can think off. They conned me out of £80 plus took weeks, and many phone calls plus a letter, before they made any effort to sort a problem out. Do not deal with this company !”

Helpful Report

Posted 8 years ago

“A pleasant lady member of staff, Carol, greeted us warmly and was most helpful in pointing us in the direction of a comfortable- if expensive - mattress. We were given plenty of time to look around the store - without feeling pressured. We returned the following day and decided to purchase one which will be delivered in four weeks - hopefully.”

Helpful Report

Posted 8 years ago

Bensons For Beds is rated 1.2 based on 1,760 reviews