Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,755 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“The back story is that I ordered wardrobe on 8th august 2022. This was delivered to us on 26.10.22 with the WRONG SIZE back boards. We were told to wait another 3 weeks maximum by head of customer services at the time (Kelly Chadwick) as due to YOUR mess up we would NOT have to wait another 6 weeks. I called benson for beds yesterday to chase up (again, this is not my responsibility and I am appalled that benson for beds had not contacted me) to be told the back boards had in fact arrived in the UK on Tuesday last week but nobody had communicated that OR enlighten me as the customer?! I was then told by pro build that the earliest they could provide us with delivery is 6th December 2022. After chasing up your services yesterday and being promised a call back by the new head of customer service (Stacey) which again is NOT my responsibility I did NOT receive a phone call. Absolutely appalling service and I am disgusted with the treatment we have had as a customer. You have already broken benson for beds legislation by going over 6 week period - it will now be 19 weeks by 6th December that we have waited. We will be taking this further and would have thought due to our wait time we would be fast tracked for quicker delivery.”

Helpful Report

Posted 2 years ago

“Disgusted and disappointed. Poor customer service. The staff at the store friendly and helpful.. however customer services appalling. Never buy from them ever will never recommend them to anyone. Failed to deliver my items on time 3 months delay I was 8.5 months pregnant and couldn’t move into my home. All they could provide me with was £60 voucher considering I spent thousands with them on 2 beds mattresses, duvets and mattress protectors. Will never be giving them my time again”

Helpful Report

Posted 2 years ago

“SHOCKINGLY POOR SERVICE - AVOID! Order was cancelled three times! Third time I contacted the store to make sure we were on schedule - after being reassured (I explained that the order was for a static caravan and many miles from home) we made the unscheduled and long journey to our out of season caravan site - after several hours and as the final hour approached with no contact, I contacted the store to be told not only would our mattress NOT be delivered, it had never been loaded onto the truck! The ease at which we were offered a refund would suggest this is a well rehearsed, familiar process - BTW we have not, at the time of writing this review, received said refund. Very stressful and very unnecessary- looking at other reviews I would ascertain that whilst the in store service there is clearly no guarantee or communication between supplier and seller!”

Helpful Report

Posted 2 years ago

“Everything was going so well until delivery day, all messages say delivery between 7am and 1pm with a text with 2 hour window on the day. No text recieved so at 10am rang to check to be told the items are not being delivered today and dont know when they will be delivered. The only reason i found this out was becauase i called or they said i would not of been told. Avoid and order from elsewhere if you actually require products ordered”

Helpful Report

Posted 2 years ago

“I had a mattress delivered on Wednesday 2nd November. The two lads were fantastic. Nothing was any trouble. I would recommend the service to anyone.”

Helpful Report

Posted 2 years ago

“Sales staff and delivery were perfect, however customer services / after sales support is one of the worst. Faulty mattress and they dont want to know, no replies and stuck in a telephone queue which cuts you off at 30 minutes. Buy their products and just hope they dont go wrong”

Helpful Report

Posted 2 years ago

“I urge anyone not to buy from this company. Damaged goods (Identified by their own delivery team), no contact from them whatsoever, no replacement and their support team make no effort whatsoever. Even though I was left with a faulty product, apparently the "Best" they can do was a 10% refund. Stay away.”

Helpful Report

Posted 2 years ago

“Customer service is diabolical and they demand emails and then never reply to them. They sold us a complete set. Bed, mattress and headboard. Wishing a short period of time the headboard began to separate. They expect you to pay call out. Then the mattress has more soggy spots so they demand photos with a broom across it. It looks like a shell scrape dug out for Tsing cover during a war conflict. I am an ex vet and my back is smashed. Avoid avoid buying anything from them, they will do nothing to help at all. This is a real review not the fake ones on trust pilot. Spend your hard earned brass somewhere else. My misses is distraught as she has been dealing with it.”

Helpful Report

Posted 2 years ago

“I have just recieved my delivery of a Bensons king size bed . The quality of the base is APPALLING , WHAT HAS HAPPENED TO BRITISH QUALITY !!! . The top of the base appears to be either card board or a poor quality hard board under the fabric covering which had broken up on delivery . I think you could poke a finger through the top of the base .”

Helpful Report

Posted 2 years ago

“Awful customer service and unhelpful support provided from staff at the Croydon store. I’ve been waiting over 4 weeks for them to sort out their mess with not getting our headboard fitted, every time I speak to someone they seem to shrug off the importance of the matter and keep saying customer support will help me, who don’t bother to give me a call back. I’m then left chasing the store again and again and they offer no real assistance in getting the matter sorted promptly. We’re now three weeks in and still nothing sorted. I would have said it was just this store with the issue but the fact that customer services haven’t also helped me or got back to me in the last 3 weeks is a reflection on the company as a whole - highly unprofessional. Won’t be using them again and definitely do not recommend them.”

Helpful Report

Posted 2 years ago

“AVOID - AVOID - AVOID Bought one of their more expensive beds and after 3 months the mattress is sagging down in the area you lay. They sent out someone to inspect it who clearly said there is a fault and he realised what we was concerned about. Bensons phoned us to say that the “engineer” had said that there was no faults found. This is clearly a lie and we wished we had recorded the conversation we had with the person. AVOID THIS COMPANY - BUY ELSEWHERE!!!”

Helpful Report

Posted 2 years ago

“STILL WAITING REFUND AFTER 4 WEEKS B5412837/ B5412838 (this is left just in case Bensons do read their reviews and they will know who I am) Appalling customer service after 5 months of consistent issues and had to take 4 annual leave days for non deliveries, damaged goods I returned mg bedbase, mattress & headboard on 6th September and was assured on 7th September on their portal it showed all items returned and was told I would receive a full refund which would be in my account within 5-7 working days no surprise this has not happened and still waiting 4 weeks later even after making 5 phone calls, email sent to CEO and enquiries nothing. Started a resolution with Resolver today 6th October listing my issues with supporting evidence and all Bensons did was send automated email they will respond within 10 working days. This company is not truthful to their customers they do not contact them back and don’t care how much stress they cause the company. I advise people to be aware and read reviews before buying from Bensons they are a disgrace.”

Helpful Report

Posted 2 years ago

“Awful! Shocking! Non existent customer service. Ordered new bed and mattress January 2022. Expected delivery May 2022. On the day of the delivery (9am) I received a text to say the bed wasn’t available. Yet 2 days before I had a text with a delivery time slot 🤷‍♀️ and to make it worse I had booked the day off work! Fast forward to July, bed arrives 🥳 however the box was so badly damaged it looked like it had been dropped off a skyscraper and dragged along behind the van. As you can imagine at this point 7 months on I was fuming…. Several days later when I eventually got through to customer services, they told me a replacement would be sorted within 4 weeks. After numerous phone calls, hours spent on hold, September 2nd 22 I cancelled the order. But the finance had already taken 2 finance payments (£82) It’s now October 5th 22 (10 months later) I am still fighting for my refund of £82. The customer service is shocking , they don’t answer the phone let alone respond to emails!! AVOID”

Helpful Report

Posted 2 years ago

“Absolutely apauling customer services, its non existant !!! Hours left in a queue then drops out, no reply to emails. Wrong item sent and can't get a refund because I didn't check it immediately. Don't buy from this company its horrendous, its no wonder their stores are closing. Trying to take it further but they won't respond. Just be aware!!”

Helpful Report

Posted 2 years ago

“Terrible Customer Service! Avoid. Ordered online headboard & bed. Received confirmation and few days later the delivery date. Few more days later received email advising not available. Few more days later another email advising confirming delivery date. To date no one can advise what is available or not. Online I can still order the same items - so this means either they are inefficient in updating stock or it is a strategy to take fake orders to improve their cash flow. Impossible to get hold of Internet Sales. Phone system all over the place- sometimes there is an index sometimes not and then you end up in a department that cannot help. No replies to emails. New telephone orders number answers but cannot help you with your existing order. Ring back works but they cannot help you and only can put you back in the queue to the line you cannot get through to. Internet sales average queue 8-12 calls ahead but does not seem to move and each call ahead can take 15-20 mins, so a 4 hour queue if you can manage to wait or if it moves at all. Maybe there is only 1 person managing. New order telephone sales advised to try Internet Sales on Saturday but when you try there is no option to speak with then and you speak with new sales who cannot help. Use a credit card to make the order and if you do not succeed dealing with the issue don’t waste your time - just arrange a chargeback with you credit card company. Good luck!”

Helpful Report

Posted 2 years ago

“Atrocious customer service, with no one taking responsibility. Failure to pick up old mattress on agreed date. Failure to comply with the agreement to deliver new mattress to a room of our choice. Failure to respond to my emails, sent almost 3 months ago. Go elsewhere if you want a smooth, efficient service, rather than a company that just wants to take your money and then ignore you.”

Helpful Report

Posted 2 years ago

“I wish there was a minus star for this shocking company. My 84 year old Mother bought a mattress in store at Chelmsford (initially not a soul to help her), waited in all day on the specified delivery date and nothing. No answer so took two buses to get to the store to actually speak to someone. Again, not a soul so she went into the staff room where a girl said you can't come in here, this is for staff. She said, good, I'm looking for staff! Delivery rearranged but she had two terrible nights on the mattress. She went back to see about exchange and was told the exchange rules. I'm pretty certain she wasn't made aware of all this before she handed over the £1000. She's since gone in again to choose a £300 mattress to exchange after the 40 nights but having paid £1000 for the original, won't get any difference in price refund. If no mattress had been suitable she would lose all the money. Furthermore she has to pay another £100 as 10% of the original cost plus delivery costs to be able to exchange to the £300 mattress. They will no doubt sell this on as refurbished and make a massive profit from my Mum. This is absolutely disgusting. Do not buy from this company.”

Helpful Report

Posted 2 years ago

“Ordered a mattress that as delivered in June 2022 and it was faulty (springs coming out the sides of mattress). I have tried so hard to contact them since to rectify the issue with zero luck. Both in store and through email their customer support team. I have one email asking for more detail and then back to radio silence. Its now 3 months I have had a faulty mattress and looks like little hope of getting them to respond. They should be ashamed of themselves for selling expensive, faulty items and not even having the curtesy to respond and try and rectify the situation. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Benson for beds has a terrible compromise with customers. I bought a mattress which I regretted to buy after a week. I phoned for my refund and they said to keep the 20% of the value of my mattress. So, I lost £150! I think it's terrible just I changed my mind after a week.”

Helpful Report

Posted 2 years ago

“Shocking customer service, can't speak to anyone! Hours waiting to speak to someone and then told they knew a different item was sent as what I ordered was discontinued!! So now I have a £695 Headboard and they will not refund or pick up as they say I should have checked it at the time but it arrived on the day of my move and went straight to removals. Do not buy from this company they take your money and do not care about customers.”

Helpful Report

Posted 2 years ago

Bensons For Beds is rated 1.2 based on 1,755 reviews