Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,760 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Purchased 2 mattresses from Bensons, first one single mattress and this was great. Second mattress, king size, different quality totally, haven't had it one year and it is sagging badly, the top has bobbled all over, even the backing is different, thin and ugly. I gave Bensons a bad review, they asked me to contact them and promised to send an 'independent technician' to view it. Exactly the same type of mattress protector is on both beds and I stripped both beds to show the difference in mattress quality. Single bed perfect, king size poor. The 'independent technician' only reported back it was the fault of the mattress protector that caused the bobbling, he didn't bother to compare the previous mattress that doesn't have any bobbling at all or comment on the sagging or poor quality underside of the mattress. I am totally disgusted with the extremely poor service and feedback received from both Bensons (who you can never get hold of straight away) and their so called 'independent' advisor who did not bother to report on why the backing was different, why it was sagging already and why, if it was the mattress protector, hasn't it caused the single bed to bobble also. I would not recommend this company to anyone who wants to purchase goods of quality with a decent, honest back up service.”

Helpful Report

Posted 5 years ago

“The sales staff were nice. The expensive bed base come damaged. Weeks to wait for a replacement... damaged again. TERRIBLE customer service. Rude, insulting and deliberately difficult 'customer relations' team. Steer well clear of this company. You can be sure, with this kind of service, it will soon go bust!”

Helpful Report

Posted 5 years ago

“I bought an expensive bed. The bed is very good but they didn't tell me that: a. They don't assemble the bed, b. They don't unpack the bed, c. They don't take away the old bed. So I had to unpack and assemble a King Size bed on my own and then take all the packaging to the recycle centre and then chop up the old bed to get it to recycling. The sales person should have told me this at the beginning.”

Helpful Report

Posted 5 years ago

“Poor quality . Rubbish customer service . Offered 25 pounds for a bed that broke not 28 days old . Dont buy from them .”

Helpful Report

Posted 5 years ago

“This is the most terrible company! Two beds both with MFF and they charge a usage fee so they keep your money and trade faulty products! I would not recommend this company.”

Helpful Report

Posted 5 years ago

“Even one star is too much. Ordered wardrobe in december The wardrobe arrived with missing pieces and one door mirror cracked. I was told the parts would be re ordered and 6 weeks later i rang to chase up only to be told the parts havent even been ordered. This has happened a number of times. I asked to cancel the order as the wardrobe was needed for the arrival of my baby in May. I was told they could not cancel the order (complete lie) and that i would be offered compensation. I asked what the compensation amount would be to see if worth waiting but i was told they cant give an amount until all issues are resolved. It is now July, my wardrobe is still not complete. I received a delivery of what was supposedly meant to be part of my wardrobe which is totalky wrong colour and completely wrong size. They still havent taken it back. All sorts of pieces lying around in the bedroom which is dangerous as i have kids. Issue still not resolved. Ive been told max compensation can be 50 pounds which is absolutely ridiculous as i lost my deposit of 90 pounds as i had booked someone to assemble wardrobe for a certain date. Now ive asked for the order to be cancelled and they will come to pick up wardrobe so why did they lie at the beginning and waste my time. Worst customer service”

Helpful Report

Posted 5 years ago

“Faulty mattress, waited 3 weeks for a replacement, the replacement packaging was damaged ,the mattress was dirty and wet, had to wait another three weeks, low and behold they sent the same one back today the29/7/19, rejected again and told to go to the branch, got fobbed off at the store, customer service is diabolical and they never ring back, paid over £2k fora load of rubbish, will never shop here again, hoping for a complete refund, don’t waste your hard earned on this rubbish service”

Helpful Report

Posted 5 years ago

“PLEASE AVOID THIS COMPANY AT ALL COSTS. I bought furniture from this company last October 2018 totalling nearly 3.5k. Initially they sent the wrong furniture we then had to wait 12 weeks for the correct furniture that we ordered and paid for to arrive. When it arrived one of the surfaces of the units was damaged, back to the store another was ordered 12 weeks later arrived, lo and behold it was damaged we eventually received the replacement last week in good order. It took Bensons nearly 9.5 months to correct their error. In all of this the store when the replacement part that was damaged delivered offered us £150 compensation on completion, by the way they still haven't sent the person who built our furniture yet to fix this, which we paid £250 for. So likely to go into 10-11 months before fully resolved. To add insult today I have been informed by Bensons they will only refund £50, if we don't like this they then encouraged us to go to the Ombudsman. This is a warning to all about thinking of shopping with these crooks, my mission will be too post this on every social media and review site possible as a warning to everyone. I will also be considering legal action against this company.”

Helpful Report

Posted 5 years ago

“Awful customer service! Sleeping on the sofa due to fault in bed!! It wasn’t cheap either!! Get bed delivered open up the bed frame notice damage caused from packaging. I ring the shop and they inform me that I have to ring customer services - a 50 minute wait and some miserable woman answers. She tells me I have to send a photo and that the replacement would take up to 7 days. She then continues to say that the it could take up to 10 days for the email to be read - I must ring back she says. I remind her that she’s in the phone to me now so why can’t it be done over the phone? And she just said it can’t. I send an email with a picture attached and surprise surprise bensons for beds server is down!! I went into the shop today today hoping I’d get some clarification on when I’ll be getting the new piece and I was told they weren’t sure “have you rang customer services?”. I think i It’s ridiculous that stores aren’t allowef to ring customer services anthere is no direct line. I won’t be buying from Bensons or recommending to friends.”

Helpful Report

Posted 5 years ago

“We ordered two wardrobes on line 8 weeks ago. Had to chase up for confirmation of the delivery. On arrival we signed the delivery note as "unchecked" because drivers will not wait. Then as start to unpack the boxes we find that they fittings for both along with the draws where not there. After ring customer service and having to wait for a call back...... we are told they do not believe us, that we have to send photos, that they will not accept they are missing. Have said they will be sending out two fitting packs but reading others reviews how long that will take is another long question. DO NOT BUY FROM BENSONS”

Helpful Report

Posted 5 years ago

“purchased a 6 door sliding robe unit with 2 very large heavy drawers under the robes .The men who built the unit told us they never built one before with 2 very heavy drawers usually they would have 4 .The unit cost nearly £2000 and looked great .After approx. 11 months one of the very flimsy handles on the top drawer broke then the other one a few months later .My husband tried to purchase handles which would fit but couldn't get them anywhere so he took one of the bottom drawer and when he was screwing it onto the top the glass cracked and has gotten worse . At the time this started my father was diagnosed with cancer and my daughter was having a very tough pregnancy so I didn't have the time or energy to travel to Belfast to complain so I emailed head office but heard nothing so I filled in an online complaints form on the Belfast store but nothing ,eventually we had to drive to the store and showed the salesman photos which he asked me to email to him .Had a call today with an English accent so I presume head office who was far from helpful just kept repeating the 1 year warranty was over so they would do nothing .We had also lost our baby grandson a few months ago and I was not up to this unhelpful person and I was getting so upset I just hung up .I will never purchase from Harveys/Bensons For Beds ever again and just wish I had not also purchased my daughters bedroom unit from them .Customer Service dreadful would give them zero if I could AC”

Helpful Report

Posted 5 years ago

“Everything was fine until the bed was delivered. There was some minor damage to the headboard caused at the packing stage, of which I sent numerous photos to the Customer Services team. After receiving no response and chasing them up a couple of times, I had a voicemail from them saying as they couldn't get hold of me they would email me instead to resolve the situation. Since the voicemail I have chased up twice more but have had zero response, and as I told them last week, I am now turning to social media to complain (a last resort for me - but I've given it long enough). Like many other reviewers I phoned to chase up, only to hear recorded messages telling me how important I was, but then to expect a 27 minute wait for my call to be answered! Seriously Benson's????? The shop staff were good and the delivery service was exceptionally efficient, but the aftercare teams really let the business down. Benson's - you need to get this sorted.”

Helpful Report

Posted 5 years ago

“Ordered bed on Thursday pm and realised I could buy one of the same quality much cheaper so cancelled order Monday an. I was expecting a cancellation charge but £180 ? How is that justified ? just makes me glad I didn't go ahead with order to be honest .”

Helpful Report

Posted 5 years ago

“I don’t even want to give 1 star customer service is terrible. I had 2 beds delivery & both don’t fit the mattress, 1 mattress was even bought from Bensons. When I contact customer service very rude lady Leila, not was she rude but wouldn’t pass the phone her manager or another colleague as her attitude with terrible. I have been phone customer service so many times to get the resolved & waiting time to is 1 hrs to 1:30. I had to spend more money to exchange my king size bed and know I have a damaged double bed frame. I would never want to purchase from Benson again. This was my first time and last time.”

Helpful Report

Posted 5 years ago

“bad company”

Helpful Report

Posted 5 years ago

“Terrible customer service in store but I wanted the wardrobes, then equally bad customer service when trying to schedule delivery and after 12 weeks of waiting I had the wardrobe delivered with a part missing and it has taken a further 6 weeks before my first update to say the order for the spare part is being processed which was by text message. Not only that but the company they get to assemble left my wardrobe in pieces, spread across 2 rooms in a bit of a mess! Awful company! The only reason I’ve given them 1 star is that it wasn’t an option to give them 0!!”

Helpful Report

Posted 5 years ago

“Sorry I can’t give less then one star. I had a wardrobe delivered on the 24/6/2019 which had damaged plinths. I immediately contacted Benson’s customer service and I was told that the plinths would be replaced and fitted free of charge and that I would be contacted to let me know when. It has now been nearly four weeks and after three E mails and a number of calls to the service department I have not have any response from them. Today I called customer service and I was told there would be a 58 minute wait (ridiculous) so I opted for call back. It has not been an hour and a half and I have still not received a call. I started a chat with their on line representative to be told he couldn’t help and to contact customer services. This is appalling service and I will never buy from Bensons again.”

Helpful Report

Posted 5 years ago

“Bad bed experience 2019. Gladly paid the money for what appeared to be a good product. This expensive opulence bed sagged badly after just a few months. Our weight is normal. The customer care response; send FIRA technician to write a report. He said it was a good case to exchange, sagging was over tolerance. But guess what, Bensons disagreed implying no problem, ignoring the fact that plastic tufts dig into your hips and destroy just what you wanted; a good-nights sleep. Avoid or suffer extremely poor after sales service. Don't say you weren't warned!”

Helpful Report

Posted 5 years ago

“For goodness sake do not go anywhere near Bensons for Beds. I took my elderly mother to purchase new bedroom furniture at the beginning of June. On delivery day in July the fitting box for the larger wardrobe was not delivered and connecting screws for the second wardrobe were missing. After a 45 minute phone call, they really need more people to answer their phones, we were informed the missing parts would be delivered in 7-10 days. We have indeed received the connecting screws for the second wardrobe, twice. Subsequent phone calls, usually answered after 20-30 minutes of waiting time, have yet to reveal when the fixing box for the larger wardrobe is going to arrive, if ever. My mother, aged 86, is at her wits end struggling in a one bedroomed flat with a large flat packed wardrobe taking up a lot of space. This bedroom furniture cost an awful lot of money. Shame on you Benson for Beds!”

Helpful Report

Posted 5 years ago

“We were sold a faulty bed not a visible fault but a terrible odour that kept you awake and feeling sick. This was confirmed by the person sent out to inspect it. After expecting a big apology we were met with heated phone calls made by us I might add after waiting for them to ring us. We were willing to pay more money another 200 pounds. To get a decent nights sleep. They said they would have to charge us to change the design!!After Another heated conversation they said they would wave that policy! Today our new mattress arrived we are hoping we can have a long awaited good nights sleep!! Our advise do not walk into Bensons for Beds the sales people are polite . The Products We were sold a Faulty Mattress and were made to think they were doing us a favour to put it right. Bensons our Nightmare. We are 80 82 yrs of age.”

Helpful Report

Posted 5 years ago

Bensons For Beds is rated 1.2 based on 1,760 reviews