Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,755 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Dreadful experience. Paid ahead and waited over a month for delivery date. A truck with 2 chaps arrived and delivered the new bed, but despite reminders failed to remove the old mattress despite us paying for this service. Phoned the store, they told us someone would be back in an hour. They weren't then they told us they couldn't collect and would refund, leaving us with a mattress in the garage for a fortnight and our car parked on the road. Raised with Bensons store, then with their customer services. They weren't interested in the slightest and did nothing to fix the situation. I wouldn't support Bensons ever again.”

Helpful Report

Posted 3 years ago

“Brought a mattress from them in June 2021, waited 6 weeks for delivery arrived on time no problem apart from the fact delivery drivers not able to take it upstairs as there is a bend in my stairs. Anyway within 3 days I noticed a slight dip, thought that it would bounce back, not so lucky. Contacted Bensons once via my email and another on reviewing sight. Funnily they only responded to the review I left. Wanted me to take pictures which I have done twice waited 10 days for a response to be told they need more pictures I have said no so they are sending an assessor out next week. Customer service tried to tell me it was just the mattress settling really? Whole point of this mattress was to help with my back problems no such luck, getting worse just want rid of this mattress now and my money back. Don’t trust anything they say”

Helpful Report

Posted 3 years ago

“Bought an extra firm sealy not happy with it it dips has a hump in the middle they wouldn't refund 2 weeks After I purchased they sent a inspector who said its not faulty and its settling in what rubbish I got rid of my old mattress after 10 years because of this problem They said you can exchange on the 40 nights policy but you have to pay extra 10% would never go there buy again it feels like they sold me a second hand mattress still no refund or exchange free”

Helpful Report

Posted 3 years ago

“I bought a wardrobe from Bensons for Beds in February 2019 and in January 2020 I reported a problem with one of the draws on the wardrobe not closing properly, this is something we lived with from the off but was getting progressively worse. They asked me to pay for an independent report on the wardrobe and gave details of a recognised company that does the reports. I spend £80 on this report which stated there was a manufactures fault with the set of draws on the lower part of the wardrobe. At first they didn’t accept this as the report wasn’t clear enough, however after a few emails to Bensons and the inspection company this was cleared up and confirmed as a manufacturers fault. The money was refunded at this point by Bensons and I was given two options; Repair or replace. Not wanting to cause a fuss I asked for a repair. About 6 weeks go by and they finally get a call and was told that the parts cannot be sourced as there is now version two of the wardrobe. So they tell me that I need a full new wardrobe. A few months go by and the wardrobe was now ready and a date was set for replacement. This didn’t happen due to lockdowns, re-arranged but cancelled again because of their driver having to isolate, I then had to re-arrange due to work constraints, then the wardrobe fitter had to isolate so it was re-arranged again. This I can totally understand and at this point I was fine with the service, not great at all but forgivable in the circumstances. THIS IS WHERE THE REAL PROBLEMS START…… Its now January 2021, a year after reporting the fault. Delivery was arranged for Thursday 7th of January, I called up on the Monday before just to make sure the delivery was still on due to the lockdown at that time. Yes, delivery was on. GREAT! I was asked to dismantle my old (and only) wardrobe ready for collection so that’s exactly what I did. I moved it all into my garage where it could easily be shifted into Bensons van on arrival. After waiting in all day on the 7th nobody turned up. I called up the next day and got nowhere. They didn’t know what happened. I called up nearly every day for two weeks and they eventually came up with the conclusion that the wardrobe had been misplaced and a new one would need to be ordered. I now have clothes organised in piles on the floor and a house which looks a total mess. Each week I called up checking on the progress of the wardrobe as I was told numerous times that it was being manufactured in Germany and the process takes several weeks. In March I get a phone call telling me that they have discontinued that wardrobe. So were they just lying telling me it was being manufactured? they offered a refund or replacement of a similar styled wardrobe. I choose the latter as we styled the bedroom around the wardrobe, and could only find that colour/ style at Bensons. After much deliberation we settled on another wardrobe. This was £900 more (mostly due to not being in the sale at the time) and “for our trouble” they offered £100 off. They also said on a few different phone calls that they would give us some compensation once the order had been completed for all our troubles. They would not say how much though. They said they had no idea and couldn’t even give an estimate to how much compensation they could offer as this would be calculated after the order has been completed. By now we had spent three months having almost no storage space upstairs. It was causing real stress. Being so used to a tidy, well organised home we found it impossible to keep the place tidy. Me and my partner both have stressful jobs but coming home to a messy house really affected us and our resentment for Bensons started growing. Putting our feelings for Bensons aside and thinking logically, we agreed that the quickest way to resolve the situation would be pay the £800 for the replacement wardrobe. By this time we were thinking more about our own sanity than anything else. We still had the issue of the old wardrobe filling up the garage, which was space that id need in soon for putting my car into storage while I leave for a work trip for a couple of months. we gave Bensons nearly one months notice to collect this but they couldn’t collect it until the day after I leave for work. Just bad timing, so I offered to leave the pieces on the front drive ready for collection. I was told that if I did this then it would be considered neglect and I wouldn’t get a refund. I offered to dispose of the old wardrobe myself but they said the same. They HAD to take it back to the manufacture in order for me to get a refund. I was forced to leave the wardrobe in the garage and have a family member (my mum) wait in all day until they came and collected the wardrobe. The people who collected it said that they take it to the skip and dispose of it. Yet more avoidable inconvenience. I felt like they were going out of their way to make things awkward for me. Its now the end of May. I’m back home and have been for some weeks. Its now been 6 months of living without a wardrobe in the house. The new wardrobe finally arrives and is fitted. Everything is good. I call up to ask about the previously promised compensation and was told I could have £25 compensation. The reasoning is because they already gave me £100 off the none- sale price of the replacement wardrobe. this was a load of rubbish. I know because I called up pretending to be a new customer and after saying one phrase “whats the best price you can do” I was immediately offered £100 off, so there is no way they can justify that as a good will gesture for the inconvenience, not when they give it to anyone and everyone. With eventual discussions they offered £100 compensation and an extra £30 to cover what I spent on buying cheap clothes rails in a failed attempt to establish a little bit of order in the house. I find their offer a kick in the teeth. I would have genuinely preferred to just keep the faulty wardrobe and live with it than to go through what we did. Most people I spoke to from Bensons didn’t seem to care at all, and the few that did couldn’t actually do anything about it. In total there were over 80 phone calls made, with several promises to call back by certain dates just ignored. Throughout all these calls I was polite and calm, even though the stress and inconvenience they were causing was the worst I have ever experienced. It sounds silly getting so stressed over such a thing and looking at someone else in this situation I would probably joke about them being a snow flake, but to go though it was genuinely horrible. This is an example of a nice guy getting nowhere. The sad thing is that if I were awkward from the start and demanded a new wardrobe right away I would probably have never gone though this. I have not accepted the compensation they have offered. I will never buy from Bensons for Beds again and wish I never stepped foot in their shops. Apologies any grammatical errors you might find in here. This is my rant, not an English exam.”

Helpful Report

Posted 3 years ago

“Awful, never ever shopping with them again. Took over 7 months to get my bedroom drawers because they messed up the order. Terrible customer service, like talking to a brick wall. They dont value their customers, I spent 80 minutes on the phone to Karen, the worst customer service agent I have ever dealt with. Didnt listen, was rude, kept telling me why she couldn't solve the problem. Absolute disgrace of a company”

Helpful Report

Posted 3 years ago

“Absolutely garbage 7 months on after 4 months of waiting endless emails endless phone calls Wrong doors on wardrobes The doors that are on are all misaligned Rang Bensons they said that they were ordered and would be 6 week 9 weeks on now told they are not ordered but the company who supplied them have been trying to ring on a wrong number and tgey are just comming to repair doors These are not the ones i orderd in store Once they hace your money it a case of its out if our hands and up to company that supplies them Nevere ever will i shop here again”

Helpful Report

Posted 3 years ago

“AVOID AVOID. Unfortunately zero stars is not an option. 4 days of leave wasted for a delivery that never came. Multiple customer services calls. Bought in store but appalling customer service and told store can’t help. Do yourself a favour and buy online. In some cases, cheaper is better. You have more chance of customer care.”

Helpful Report

Posted 3 years ago

“One star because it doesn't have an alarm bell! Dealing with Bensons for Beds has been an absolute farce from the beginning. Over 3 months on from the original order, we've been told they had to cancel one delivery because it was stuck in the Suez Canal, then over month later it had to be cancelled again because it was in lockdown in Malaysia and it would be over six months before they would even try to arrange another delivery. So after hours speaking to a number of call handlers, trying to negotiate the maze of call options and a visit to a store and raising another order for a bed more than twice the price. We actually had a delivery van turn up. Unfortunately what did arrive was battered and badly damaged and even the delivery driver advised us to refuse the delivery. Since then we've spent another few hours on the phone, trying to speak to someone to get it sorted I asked for a Manager escalation, to which I was told it would take 24 hours. 24 hours later, still no call, spoken to two call handlers and have now been told "the manager is in a meeting" and I would receive a call. They obviously couldn't care less about their Customers and stress they cause (ironic since their chosen charity is mind and I work for the NHS in a Mental Health Trust). I keep being asked, "well, do you want to cancel the order?". By the experience I will have to, after nearly 4 months of lies and broken promises. Hopefully the next company we deal with will be able to supply a bed in less that 6 months. Disgusting service and I advise not to even consider using this "Bed" company.”

Helpful Report

Posted 3 years ago

“Have had to go trading standaeds as the 1200 pound mattress i bought has dipped badlt in only a matter of weeks they are not interested añd only fob you off with glib answers.”

Helpful Report

Posted 3 years ago

“I spent a lot of money on a adjustable bed a week after getting it I called mattresses slip bottom and top mattress husbands hasn’t slept I. It as during first night he fell out after 6 months of fighting they’ve said no fault which is rubbish said I can have sides added or choose bed which to me says they know something wrong so I chose anther bed then bensons advised have to choose one from firmanac as they made it I said I bought from bensons got finance from benson don’t even know other company so bensons should sort it now going going to ombudsman”

Bensons For Beds 1 star review on 18th June 2021

Helpful Report

Posted 3 years ago

“Be VERY careful about the alleged 5 year guarantee. We bought a bed frame and headboard on the understanding that it was covered by the 5 year warranty. At no time were we told anything different and the paperwork makes no mention of the fact that they will only cover a be and mattress bought together for 5 years. We paid more than double what we could have to get a good quality bed frame but it has failed after 2 years. We phones customer services to clarify the terms of the 5 year guarantee and they were very rude and could not get us off the phone fast enough. Needless to say we will not be using this company again as the quality of their products does not match the prices that they charge or the customer service that is offered.”

Helpful Report

Posted 3 years ago

“Went to the Huntingdon branch the man there was terrible. Poor customer service. I wanted to but the mattress but couldn’t agree on delivery. He was disinterested and unhelpful”

Helpful Report

Posted 3 years ago

“Our bed frame and headboard arrived this morning - WITH NO MATTRESS. After chasing all day after we were meant to have a ‘phone call within the hour’ they still were unable to locate the mattress. Eventually, they have found the mattress but can’t deliver this for another WEEK???? Because they will be in the area in a week. Absolutely not acceptable. I have never experienced such incompetence. They have failed at packing a van properly and then failed at managing their own awful service properly. The fact we have now got a useless bed frame taking up an extremely large space in our house. Extremely poor customer service and not even able to speak to a manager today.”

Helpful Report

Posted 3 years ago

“Disgraceful company. Awful customer service that are clearly disinterested in helping. Useless delivery staff that will either damage goods or simply not bother arriving at the correct destination. I have wasted multiple days annual leave to receive beds that have never arrived, with no explanation, no calls from drivers and no apology. Their stores and online services apparently offer different deals, so don't expect them to honour deals in store you have seen online. If you contact them about this they will suggest that you can cancel the order, but more about that below. Their contracts are designed to lock you in (cancellation is charged at 20% of the cost of the order). Avoid and be very, VERY careful. Crooks.”

Helpful Report

Posted 3 years ago

“Beware Bensons old bed collection arrangement....bought there because they arrange old bed removal...at a price.....delivery guys turn up and say can't take your divans because they have metal in them!!!so we were left with two old divans to sort out.....apparently this happens a lot...old beds with electrics etc....BEWARE THE SALES PEOPLE.....CHECK THEY CAN TAKE YOUR BEDS..”

Helpful Report

Posted 3 years ago

“We purchased a mattress which was delivered last October 2020 for our spare single bed. It was an expensive mattress a firm support one. This mattress has hardly been slept in only when my wife has been sick have I slept in it and I am not 9stone. Last month we noticed that there was a dip in the middle of the mattress. We contacted them to be told we needed to rotate the mattress for a month. We have done this and for the past month no-one has slept in this bed. We today have contacted them to be told we needed to send photos of the full mattress together with photos of the dip etc., We have done all this only to be told that the dip is in line with the manufacturers limit of 3/4cm which happens to a mattress within the first year. Hardly been slept in - a firm mattress - expensive one at that! Good job there wasn't a heavyweight in there is all we can say. Where are they coming from????? Needless to say will never deal with them again and never recommend them to anyone either.”

Helpful Report

Posted 3 years ago

“If i could give them no stars i would.Service and delivery very poor to put it politely.After waiting 8 months for a bed it says it all. Wish i had cancelled order 7 months ago.”

Helpful Report

Posted 3 years ago

“Bensons for beds are to be avoided at all cost. The delivery text messages are worthless and not to be believed. If you receive a message to say “ you 11th in the queue and the van is in Maidenhead” it really means you are not going to receive your delivery for another month.......... I AM STILL WAITING ............”

Helpful Report

Posted 3 years ago

“ordered September not honoured delivery and put it back 3 times last one no comms now I am chasing them for my refund wish I had bought a bed elsewhere dont waste your time clearly some serious issues with this business”

Helpful Report

Posted 3 years ago

“We bought an expensive king size mattress nearly four years ago and it very quickly started sagging at the sides, even although we turned it constantly. We have not been sleeping well, and it eventually gave me sciatica, and we have had to invest in a new mattress....but NOT from Benson's!!!!”

Helpful Report

Posted 3 years ago

Bensons For Beds is rated 1.2 based on 1,755 reviews