Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,769 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

Questions

Metrics

1.2

Based on 1,769 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Title: Shocking Customer Service from Bensons for Beds – A Nightmare Experience I am absolutely appalled by the terrible experience I have had with Bensons for Beds. I placed an order on 30th January 2025 at the Dover branch, expecting to receive quality products and service from what I believed to be a reputable company. My total bill came to £2085.95, which included three beds and a sofa bed priced at £654.88. As a 75-year-old customer, I put my trust in this company, hoping to receive the level of service and reliability one would expect from an established name. However, I have been thoroughly disappointed and feel completely cheated. First Delivery Disaster – Wrong Mattress Sent The initial delivery was scheduled for 24th February 2025. On that day, I received three of the ordered items, but to my dismay, the double mattress delivered was the wrong size—it was larger than the bed frame it was supposed to fit. The delivery team noticed the mistake and immediately reported it to their logistics team. I was then informed that I would need to wait for a new delivery date, but I did not expect the nightmare that would follow. Second Attempt – A Three-Week Wait for a Faulty Mattress After waiting patiently, on 24th February, I received an email stating that the replacement mattress would not arrive until Friday, 14th March 2025—a shocking three weeks later! Frustrated, I contacted customer service, hoping they could expedite the process. Their response? That was the soonest available date, and nothing could be done to speed it up. When the mattress finally arrived on 14th March, I thought my ordeal was over. To my horror, the replacement mattress was faulty. It was a Friday, meaning that I had to wait the entire weekend with no assistance available. First thing Monday morning, I called customer service again, only to be offered an air mattress as a temporary solution. I explained that this was unacceptable, as the mattress was meant for a 64-year-old woman with back problems, and sleeping on an air mattress would cause severe discomfort. The agent simply told me there were no other options available. At this point, I asked the agent if they truly believed that it was fair for the same customer to be subjected to this level of incompetence twice. Their response was to make me wait yet another two weeks for another replacement. The new scheduled delivery date was set for 1st April 2025. Third Attempt – Another Broken Promise Feeling helpless, I visited the Dover branch and personally spoke to the manager, explaining the situation and pleading for some form of expedited resolution. Unfortunately, he told me the date could not be changed and assured me that the mattress would arrive on 1st April. Then, on 31st March, I received a text message stating that my delivery was confirmed for the next day. Just when I thought my ordeal was finally coming to an end, I received a call from customer service on the day before the scheduled delivery informing me that, due to logistics issues, my delivery had been postponed once again—this time to 17th April 2025! I was completely shocked. I asked the agent if they had any record of my past complaints or issues. Their response? No, they did not have any record of my case. The agent simply told me that their job was to inform me that my delivery had been rescheduled and there was nothing more they could do. Conclusion – A Disastrous Experience This entire ordeal has been a complete disaster from start to finish. The level of incompetence, mismanagement, and disregard for customer satisfaction is beyond belief. I was sent the wrong product in the first place. I had to wait three weeks for a replacement. The replacement product was faulty. I was offered an air mattress as a solution for a 64-year-old with back pain. I had to wait another two weeks for yet another replacement. My delivery was postponed three times without valid justification. Customer service failed to keep track of my case and treated me like a new complaint every time I called. It is unacceptable for a company of this size to handle customers this way. I have wasted so much time, energy, and stress dealing with this company, and I still do not have the product I paid for back in January. The complete disregard for customer satisfaction and basic professionalism is astonishing. I strongly advise anyone considering purchasing from Bensons for Beds to think twice before doing so. If this is how they treat their customers, I can only imagine how many others have faced similar frustration and disappointment. Avoid this company at all costs!”

Helpful Report

Posted 1 week ago

“My sister has MS and we wanted to get her an adjustable bed with a good mattress. Went to the store in Lincoln to try some out as getting in and out of bed is very difficult for her. The lift was broken (had been for 3 months!) so we were unable to go upstairs to where the beds were. We ordered a bed based on measurements of her current bed and hoped for the best. The salesman assured us that if the mattress wasn't suitable we had 40 days to exchange it. He did not mention that they charge 10% of the mattress price to do this and would not honor the 25% sale that was on when we bought the bed, plus a delivery fee. We were given a date 2 weeks in the future for the frame and mattress to arrive. The frame arrived on time, the mattress was not with it! My sister's current mattress on the frame was too high and basically she had to sleep in her chair for a 6 weeks till the mattress, then a replacement mattress (the first one was too high) arrived. We were on the phone frequently trying to get the mattress delivered sooner. I emailed the head of customer service, the CEO. The head of customer service did get back to me, just to say she had forwarded the case to a Team Lead. Only one person actually apologized to my sister! It caused a tremendous amount of stress for us both. When we asked to change the first mattress it was made to seem they were doing us a favor, as usually they only exchanged on the grounds of comfort, not because someone was unable to get on the mattress. We did not buy from Dreams as the Trustpilot reviews were not as good, I'm thinking they would have been better. I wish I had seen all these negative reviews before. What are management doing about the poor customer service? I wanted my sister to have a bed that was easier for her to get in and more comfortable for her. It cost nearly 3000 pounds and ended up being a nightmare for her. This company needs to do better!”

Helpful Report

Posted 3 weeks ago

“I deeply regret ever purchasing from Bensons for Beds. What should have been a straightforward, premium experience turned into an absolute disaster. I ordered the Aura Super King TV Bed Ottoman, which was a significant investment, expecting quality and service to match the price tag. Instead, I received a damaged product and an appalling level of customer support that has left me frustrated, exhausted, and out of pocket. Delivery Delays & Immediate Disappointment The problems started before the bed even arrived. The delivery was delayed by over a month, which was already frustrating given the cost of the product. When it finally did arrive, any excitement quickly turned into disappointment as I discovered that the headboard was damaged, specifically where the surround speakers are installed—one speaker was completely smashed. If that wasn’t bad enough, I later realized that the soundbar in the footboard was also defective—one side is completely silent, and the LED lights don’t work. After spending hours assembling a heavy, complex bed that required intricate wiring, I was devastated to realize it wasn’t even functioning properly. Shocking Customer Service & Insulting Compensation Bensons for Beds’ solution? 1. Minimal compensation – They initially offered a pitiful £56 for the inconvenience. After pushing back, they slightly increased it, but it was nowhere near acceptable for the amount of stress and hassle involved. 2. A month-long wait for a replacement – Meaning I have to disassemble the bed myself, store faulty parts, and then reassemble the new ones when they arrive. 3. No professional assembly support – They expect me to handle all the dismantling and reassembly myself unless I hire a fitter out of pocket. Only after arguing with them did they agree to reimburse for a fitter, but only if I provide a VAT invoice—yet another unnecessary inconvenience. Unacceptable Inconvenience & Stress This entire situation has caused immense stress. Not only did I have to wait an extra month for delivery, but I now have to live with a defective, half-functioning product while waiting weeks for a replacement, with no proper resolution in sight. The emotional toll of spending so much money on what was supposed to be a premium product, only to be left dealing with endless back-and-forth and extra expenses, is beyond frustrating. Final Verdict Avoid Bensons for Beds at all costs unless you want to experience the worst customer service, poor-quality products, and a complete lack of accountability. I expected luxury and convenience—instead, I got stress, extra costs, and an ongoing nightmare. Would I recommend them? Absolutely not.”

Helpful Report

Posted 1 month ago

“It is Awful, never waste your money on those mattresses, promise you they loose the shape after a week. I am so disappointed.”

Helpful Report

Posted 1 month ago

“Bought a Bensons bed in Feb 2023 for my daughter and the meta pole that holds the bed up has given way - bent and unusable. Bensons won't replace the pole or refund. Never buy from them”

Helpful Report

Posted 1 month ago

“Terrible experience. I paid 850 pounds for a mattress, after 6 months is useless and so deformed that I feel like I can fall of the bed everynight. Please avoid”

Helpful Report

Posted 1 month ago

“Please if your reading this Avoid BENSONS MATTRESS and there products for the sake of your mental health and Sanity. They are criminals and full of deceits. I was deceived to buy the worst tempur products from them, slept on it for just 2 weeks and started waking up with body aches and sore back. No replacement No refund. They just get your money from you for nothing. They shouldn't be existing to be trading. They are criminals and deceptive Please avoid there stores and products. 🚫🚫🚫🚫🚫❌️❌️❌️❌️❌️❌️”

Helpful Report

Posted 2 months ago

“I'm on my 2nd bed from bensons. My 2st bed was great only had z new one cos had to downsize. My new bed is terrible it's I've reported someone csne out and said itz fine itz sunk in uncomfortable. I wont buy again ftom bensons”

Helpful Report

Posted 2 months ago

“I am writing to share my disappointing experience with Bensons for Beds, particularly regarding their delivery service. I had paid for dismantling, recycling my old bed, and the setup of my new bed. Unfortunately, the delivery driver, an English gentleman, was quite rude and seemed to have an issue with the fact that my apartment is on the third floor. He claimed the bed board was too large to take up the stairs, despite his 20 years of experience. I ended up helping him, and surprisingly, it fit. After making a comment about his extensive experience, he became defensive and stated that they do not dismantle beds. I reminded him that I had paid for that service, but he shrugged it off, insisting I should call the store. When I reached for my phone, he began to call someone to explain his side of the story. I managed to speak with a customer service representative named Chris. After relaying my concerns, Chris instructed the driver to leave and exhibited a dismissive attitude. I informed him that I was recording the conversation for clarity, but he was not pleased, attempted to hang up, and made disparaging remarks about the store manager, Kyle, who had assisted me with my initial purchase. It’s worth noting that Kyle had been very professional and kind, which is why I chose to shop at the Bensons for Beds Liverpool location in the first place. After the delivery, the driver left the bed in the hallway, not even in the bedroom, leaving me with two beds that needed attention. I decided to reach out to my local store again, where I spoke with the store manager, Mo Uddin. He was incredibly understanding and confirmed that the delivery driver had indeed been supposed to dismantle my old bed. Mo arranged for someone to come out that same day to handle the dismantling and setup of my new bed. His exceptional customer service made a world of difference. I then called the Liverpool store and spoke with Kyle about the issues I faced. He apologized for the inconvenience and refunded the costs for dismantling and recycling, as well as an additional £40 for the delivery charge as a goodwill gesture. His attentive approach reaffirmed my positive impression of Bensons for Beds. In contrast, Chris’s behavior was disheartening and detrimental to the company’s reputation. If I had encountered him first, I likely would have reconsidered my purchase entirely. Bensons for Beds should prioritize hiring more employees like Kyle and Mo, who provide the kind of approachable and professional service that customers appreciate. Overall, despite the initial mishaps, the resolution and support from Mo and Kyle ultimately restored my faith in Bensons for Beds.”

Helpful Report

Posted 3 months ago

“I cannot warn people enough to steer clear of Bensons for Beds. My experience with them has been an absolute disaster, filled with dishonesty, poor customer service, and outright lies. I purchased a mattress that was causing me significant back pain due to the springs being clearly felt through the fabric—something that anyone would agree is unacceptable in a product designed for comfortable sleep. After reporting this, a technician came out to inspect the mattress and explicitly told me the springs were an issue and were causing discomfort. He assured me he had documented this in his report, yet the official report contained no mention whatsoever of these findings. Instead, the report falsely claimed there were no manufacturing faults and even went as far as to state I was “happy” with the findings—an outright lie! I was not happy in the slightest. I was only satisfied at the time because the technician told me the faults were noted. Either the technician lied to me directly, or Bensons for Beds has deliberately doctored the report to avoid taking responsibility for their defective product. Adding insult to injury, their so-called “Good Night’s Sleep Guarantee” only lasts 16 days, despite the fact that a mattress is supposed to last 8 years! This is nothing more than a scam to dodge accountability. I was forced to spend over £500 on a replacement mattress after being left with their unusable product, which is now sitting in my house taking up space because they refuse to collect it. This company’s conduct has been nothing short of disgraceful. They are evasive, dishonest, and entirely untrustworthy. If you value your money, your time, and your sanity, do not shop at Bensons for Beds. I will be taking this matter further with The Furniture Ombudsman, as well as leaving reviews across every platform to ensure people know what to expect from this company: lies, poor-quality products, and abysmal customer service. AVOID THEM.”

Helpful Report

Posted 3 months ago

“Terrible company. The local store took 20% when I had to suddenly cancel my order for an OAP!! The Customer Services told me that it's out of their hands.”

Helpful Report

Posted 4 months ago

“Bensons please sort this out, it's been 8 weeks now, you're harming my wellbeing and you just won't rectify this. I ordered this bed because I suffer with pain daily and was very excited to reduce it by being able to adjust my body whilst sleeping. Also as I have to spend parts of th day in bed, I couldn't wait to feel better. Sadly Bensons have failed on every single opportunity to fulfil their obligations as a business and provide what I paid for, they've also caused me harm. I paid for this bed over 8 weeks ago, it said it would be here in 2 weeks. I was so excited, then they said delivery was stalled.. it took 6 weeks to "arrive" I waited patiently despite seeing others had received the bed via reviews on here. The day it arrived was awful. The warehouse had stacked the boxes wrong so the drivers (through no fault of theirs) ended up delivering 1/2 this bed and 1/2 of another. I rang Bensons and was told I had to check it so you could "help" I said I couldn't as the boxes were all left stacked and I stated I am under spinal surgeons so cannot lift heavy things and also have a physical disability, and it was a 36kg 2 person lifts, I was told I had to check so you could help. So I did, and hurt my back doing so. The drivers later delivered the right boxes, but they were open. When someone came to put it together for me, and gave up their day - we realised at least 6 crucial parts were missing. I rang you and was told it would be ten days for the parts or over a week for you to just take this bed and then another 5 at least for a refund (meaning I couldn't afford to buy a new one in that time) so I trusted you, stupidly, and said I would wait as I really needed this bed. This incomplete bed of yours has now taken up most of my small bedroom for almost 3 weeks now. I can't move freely in my own room. The spare parts never arrived..... So I raised a complaint. I was told a complete new bed would be delivered tomorrow, so I waited in,.. it hadn't arrived by the promised time. I rang and was told "the drivers couldn't fit it on the van"- you hadn't even rang me to tell me so I didn't have to waste yet ANOTHER day. So 8 weeks after you gladly took my money, I've been desperately needing this bed for disability reasons, yet for almost 3 weeks now I've been treated like my bedroom is your faulty products storage container... I've wasted 2 days sat in for deliveries that you've royally messed up. I've spent hours on the phone for weeke on end trying to get you to sort this out. I work, study and have many obligations... All of which your mistakes are impacting. I can't have this bed in my room a day longer, but I can't lift it so I'm trapped. PLEASE BENSONS REMOVE YOUR PRODUCT NOW AND PLEASE FINALLY SEND ME MY BED I BADLY NEED I CANT TAKE ANYMORE OF THIS AND YOU JUST KEEP LYING AND NOT STICKING TO ANYTHING YOU PROMISE”

Helpful Report

Posted 4 months ago

“After falling victim to this online scam, I was at a loss, then started on how to retrieve my stolen funds. I found help by visiting:➡️ email rose hoover 90 ( @ ) gmail com through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them. Their professionalism and expertise are truly commendable. Email:: rosehoover 90 ( @ ) gmail . com. WhatsApp:: +1 ( 301 ) ...409... ....2753.......”

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Posted 5 months ago

“Purchased a mattress from Bensons for Beds and after 6 months my husband and I have both had terrible hip and back pain. We went on holiday and noticed that neither of us had back pain while we were away so knew it was our new bed. On return I checked the mattress for sagging and it didn't show any but if you pressed down on the mattress (from top to bottom) it was noticeable the middle of it had gone soft. Customer Service was very nice on the phone and apologised for our unhappiness with the mattress. She asked me to lay a broom handle across the bed and take a photo but I explained this wasn't visible and could only be felt. Engineer was sent and he said as you can't see a dip the claim is invalid and it is natural for the mattress to soften in the middle? Heard back from Bensons and they have suggested I choose my own test engineer and report back to them again, or write to the ombudsman. So in summary I would not order from this company again. Selling expensive mattresses that last 6 months.....”

Helpful Report

Posted 5 months ago

“Really disappointed with Benson for beds. Ordered two beds and two mattresses at the very start of October with a delivery date of the 23rd. Have received multiple notifications via email and text about my delivery date and order confirmation. On the day of delivery I was number 21 of 21 for deliveries so waited all day for my furniture to arrive late afternoon and one entire bed frame to be missing. The guys on the lorry only had one bed frame on their delivery documents so equally had no idea as to why one was missing. Rang Bensons at Chesterfield where I had originally made my order to be told it was too late in the day to hear anything back and that tomorrow morning first thing it would be dealt with. However later that same day I received a text that a new delivery date had been set up for December 20th which was completely without my confirmation or my approval. Rang customer services to be told this was the earliest that they could do in regards to delivering my bed frame as they are out of stock. At no point in the 4 weeks I have waited for this delivery has anyone ever contacted me to inform me of this and now I am waiting a further two months for my bed to be delivered. They’ve had to change the date again to Christmas Eve but can not promise an earlier delivery time on that day so run the risk of being last out of all the deliveries again and wasting a full day off work waiting in again. The only form of “good will” gesture they could offer was to not charge me for a second delivery (imagine even trying to do that) and offering me my £49 delivery charge back. Really disappointed with their services and really disappointed with their half hearted excuse of a good will gesture. They should be keeping customers fully informed of their stock levels especially when something has already been ordered and paid for in full. They should also be able to offer a better good will gesture and also have more control over the delivery department. By doing so this would mean customers messed around do not have to wait in another full day for something that was not their fault especially on Christmas Eve… do better Benson for Beds!!!”

Helpful Report

Posted 5 months ago

“Ordered our beds, told they would be delivered in 4 weeks and we are still waiting for them 2 months later I would not recommend them”

Helpful Report

Posted 5 months ago

“ordered an Eve mattress on line on the 8th of October, and received confirmation that delivery would be on the 14th of October. On visiting the Eve mattress site the following day to order a mattress protector and to have the old mattress recycled I noticed that the mattress I ordered had been considerably reduced. As I result I tried to contact the Eve customer service on the number provided (03309120997) I called at 0821hrs and again at 0834hrs. On both occasions I received an answer phone message stating that the customer service dept was closed and that their hours of availability are between 0800 and 1900. I eventually got through to a customer service provider at 0945hrs. The gentleman was very helpful, and offered to price match to the reduction advertised on line. He arranged the refund and agreed a revised delivery date of the 16th of October, this was all dealt with within a 13 minute phone call. I received email and text confirmation of the updated delivery. Based on the above, this morning my wife and I struggled to get our existing Eve mattress down the stairs and in to the hall ready to be collected for recycling when the new mattress was delivered. The email and text stated I would be contacted and advised of a time slot. As I had heard nothing I called the Eve customer service on the number provided (03309120997) I called at 0831hrs and again I received an answer phone message stating that the customer service dept was closed and that their hours of availability are between 0800 and 1900. I then called the Bensons for Beds customer service number (08081446160) I was very quickly put through to an advisor who immediately transferred me to the Eve customer service dept. I spoke to Kera who politely advised that there had been a problem with the account and that it was showing an outstanding balance and delivery had been cancelled. She explained this was a system error and there was no outstanding balance. Explained that I’m a pensioner awaiting spinal surgery and would struggle to get the mattress back up the stairs. Since had a text to say mattress will be arriving next week 🤞 Very poor, definitely not use again !!!”

Helpful Report

Posted 5 months ago

“Purchased a high end mattress, started dipping at pressure points within few months , reported to customers care multiple times with photos and video. They refuse to take any action rather asked me arrange an independent inspection. I would not recommend anyone to mattress from this shop”

Helpful Report

Posted 5 months ago

“Absolutely shocking after sales service. Don't get back to you and it takes several calls and emails to get any help at all. Bought two wardrobes which are not right and have apportioned the blame to us. We are now in the forth week of the complaint and all we've had is one engineer out, who sent a report in saying it was not a manufacturing fault, so our floor must be uneven. He was literally in the house 10 minutes. We got no official report fed back to us, so we've had to ring again today. They just told us what the engineer had said about it not being a manufacture fault. We explained we weren't happy, so now they are sending out another engineer. Absolutely disgusted and would not recommend this company.”

Helpful Report

Posted 6 months ago

“Everything about this company is appalling. From the pair of thick delivery drivers who are supposed to call you when they are on their way (incapable of doing that, just turned up and were then annoyed they had to wait for us to get back from work). One of the drawers on the bed arrived broken so poor workmanship, lack of quality control or cheap materials. You take your pick. Bed base started creaking almost after first use. Sent their incompetent warranty people round who just sprayed the under base. We were then told it was our fault for sitting on the edge of the bed. We are hardly morbidly obese and did not realise a hoist is needed to get in and out of bed was required if you can't sit on it. A complete cowboy operation all the way through. Do yourself a favour and go to Dreams instead.”

Helpful Report

Posted 6 months ago

Bensons For Beds is rated 1.2 based on 1,769 reviews