“I purchased a refrigerator I live in a row home the one that I purchased was smaller than the one that was getting replaced the delivery people came measured and decided that it was going to be too much work and they got in their truck and just left without saying a word to me, leaving me with no refrigerator... are you kidding me? Extremely disappointed completely unprofessional for a huge company like Best Buys”
“Easily by far the worst customer service experience of my life. After breaking my camera that was in their possession for repairs and admitting that it was broken, they refused to do anything except forge my acceptance of the repairs and tell me I could send it back to their clearly incompetent service center. They then threatened to call the police and forcibly removed me with their security team when I called Best Buy corporate and requested an alternative solution.
DO NOT BUY FROM THEM!!!! I certainly never will again.”
“''WE'RE HERE TO HELP" ? As printed on my BB folder.
If only BEST BUY knew or cared about what they were doing. I purchased a Whirlpool refrigerator Model WRT511SZDM with door handle reversal on January 18 2019 (Macedonia, Ohio), delivery was scheduled for February 4, 2019. An item that is NOT in stock. Needless to say the refrigerator arrived damaged. Assuming it came from the manufacturer in that condition.
PLEASE NOTE: Delivery companies are third party contractors and a lot of information gets lost in the process. I recommend you do a confirmation of details at the time of the 24 hour delivery notice!
Upon contacting BB customer care, I was assigned a case # and manager. I was able to keep the original refrigerator until another one would arrive. 3 WEEKS LATER. In the meantime I personally visited a Best Buy store (Fairlawn, Ohio). To confirm the new delivery and review the details HANDLE REVERSAL NOTED ON THE ORDER! Today was the day 2/25/2019, another morning put aside for miscommunication and confusion. The delivery company arrives, on time. The refrigerator is NOT damaged. The men are friendly and efficient. When I ask about the handle reversal I'm told by delivery it was NOT noted on the order and they don't have the time allotted to do it. When I ask to speak to their supervisor, I'm given a cell # with a mailbox not set up. Now I'm beginning to think, what is really going on? When I insist on speaking to a supervisor and not some fictitious employee at the dock. The delivery service begins to get defensive and tells me I'm making his men upset. They finally reached their supervisor. I overheard the delivery men tell their supervisor they needed to replace the door on the fridge to make the request happen. NOT TRUE! The handles and hinges needed to be replaced from the left of the fridge to the right. Parts were already there. I finally speak to the drivers supervisor and he can't understand what happened. OF COURSE NOT. The reversal was supposedly NOT noted on my order and they need to continue their deliveries. They said this was now in the hands of the GEEK Squad. So they left.
BUY THE WAY both delivery companies DO NOT have moving blankets on their trucks to protect hardwood floors. Just another liability waiting to happen.
I immediately follow up with BB customer service 1-888-237-8289. I'm told by BB, the handle reversal DOES NOT need to be noted on the delivery ticket, that the request can be made when the item is delivered, they do that ALL THE TIME. Which doesn't make any sense. Time needs to be scheduled and two store employees were adamant it needs to be noted ahead of time. I'm now transferred to a case "supervisor" in Texas who tells me they will leave a message with another case employee originally assigned to my case (from Chicago), who will schedule someone to correct the handle installation. My question is if she was a "supervisor" why was she not capable of handling the case?The "supervisor" confirmed there was no notation of a handle reversal on my order, therefore it would have to be scheduled separately from the delivery order.
BY THE WAY: The delivery men stated that they did numerous Whirlpool handle reversal's only to discover the plugs that need to be removed to access the screws, snap off and in most cases it causes an order for a NEW REFRIGERATOR. I am currently waiting for a phone call from my "assigned case manager"...
BEST BUY, I WILL NOT BE BACK OR RECOMMEND YOU.... Advice: Shop the small MOM and POP stores!”
“as a best buy silver elite credit card holder, i was shocked to learn that they had automatically deactivated my credit card BEFORE issuing me a new replacement card prior to the march 2019 expiration date. more than inconvenient as my wife's birthday, valentine's day, and our wedding anniversary converge in the span of two weeks. needless to say, i had to purchase her presents using my TARGET RED CARD (where i also able to use my cash back percentage points and a 5% automatic discount) to save a significant amount of money. i even spoke to customer service representatives and all they could offer was "we seem to be experiencing the same issue with other customers." i called again on two separate occasions, only to hold for more than fifteen minutes each time; i still have not received my new credit card. needless to say, as soon as i use up my BEST BUY REWARDS i will close that account/credit card.”
“Long wait for installation of appliances, technicians showed up hours late for appointments. Appliances came scraped, and we were offered minimal compensation for those. Customer service was rude and unhelpful. WILL NEVER SHOP THERE AGAIN.”
“I purchased a dishwasher & a stove from best buy, one of the main reasons was the free dishwasher install for the dishwasher i bought.
Well the guys that delivered the appliances looked like they were from two men and a truck, they came in to my kitchen and said they would not install my dishwasher because it was to far from the sink funny because the salesman never mentioned any stipulations on the free install as it was a big selling point. On the stove they ripped the old one out and put a big gouge in my floor worst service i ever had. Best buy needs to have there own people do he install instead of sub-contracting it out to anybody with a truck.”
“I visited best buy store (parkway plaza el cajon), unfortunately l left unsatisfied,
I had purchased couple of phones iPhone 8 and galaxy S9 last March 2018 and the seller had installed a modified screen protector on one of them now it started to peel off so I went to get another one willing to pay for, I was told I would be charged to put it on, the seller said he cant help but a manager is able to help and Mr Baha as a manager was called to help but,from a distance over 15 yards he said "wats up" I explained and asked if he can wave the charg, without any hesitation replied "This is our police we charge every one no exception" I said I wasn't charged initialy when they put the wrong screen protector on , he said I don't know why also the seller asked me for information to check if I was charged, So here they indirectly called me a layer and even bothered to be discreet about it , Karim Baha's behavior and body language mad me feel he is telling me "I CAN HELP BUT I WON'T" so I asked for his information, he gave me his card without out any apology that he didn't help as like he is saying "Complain to however all you want I won't help"he wasn't rude but very unprofessional .
He should have said " I am sorry I cant help it the policy " instead of ""This is our police we charge every one no exception"" and he should have waited until he is close to greet of course not with "Wats up"
And if you don't trust what a customer says don't ask them their information to check if what they say is right or wrong, just check your database and even if they're wrong or not telling the truth there is proper Ways of approaching that.
I contacted the customer service FB after few tries they responded only to thank me for bringing it to their attention without any apology for inconvenience, they were just as bad, I hope this gets to Mr Karim Baha maybe he'll do better next time, as for me I probably will no longer perchance from "Worst buy "”
“Unprofessional Treatment by management and customer service and sell associates, I will rename it " Worst buy "
I visited your store (parkway plaza el cajon), unfortunately l left unsatisfied,
I had purchased couple of phone last March 2018 and the seller had put a modified screen protector on one of them now it started to peel off so I went to get another one willing to pay for, I was told I would be charged to put it on, the seller said he cant help but a manager is able to help and Mr Baha as a manager was called to help but,from a distance over 15 yards he said "wats up" I explained and asked if he can wave the charg, without any hesitation replied "This is our police we charge every one no exception" I said I wasn't charged initialy when they put the wrong screen protector on , he said I don't know why also the seller asked me for information to check if I was charged, So here they indirectly called me a layer and Karim Baha's behavior and body language mad me feel he is telling me "I CAN HELP BUT I WON'T" so I asked for his information, he gave me his card without out any apology that he didn't help as like he is saying "Complain to however all you want I won't help"he wasn't rude but very unprofessional .
He should have said " I am sorry I cant help it the policy " instead of ""This is our police we charge every one no exception"" and he should have waited until he is close to greet of course not with "Wats up"
And if you don't trust what a customer says don't ask them their information to check if what they say is right or wrong, just check your database and even if they're wrong or not telling the truth there is proper Ways of approaching that. I hope this gets to Mr Karim Baha maybe he'll do better next time,
I tried with your customer service on your FB back and forth asking how they need prove of transaction "wich it should be in your database " just in genaral texting to tell me we cant help not even on apology for the inconvenience, I probably will no longer perchance from best by if this isn't corrected”
“Best Buy is a waste of time and deserves 0 stars. I ordered a washer and dryer online early on 2/20/19, paid for the 5 year warranty, and the old appliance removal. They gladly accepted my money and sent me a confirmation for delivery on 2/24/19. I got a recorded call yesterday to reschedule my delivery. When I called to reschedule, I was bounced around repeatedly to different departments. Two agents found my order but the third agent couldn't even find my order. I got another email this morning to reschedule my delivery. I then got another confirmation that my delivery would be between 12n-4pm on 12/25. At 4pm today, I received another email advising that my order has been cancelled. After being placed on hold for a lengthy time, an associate informs me that the item is no longer available. It is still on the website as being available, even for pick up in Memphis. I don't have a vehicle to pick up the large appliances at the store. BEST BUY WASTED A HUGE AMOUNT OF MY TIME WITH THEIR GAMES AND INCOMPETENCE. Now I am delayed another week for delivery from another appliance store. NEVER AGAIN, Best Buy, NEVER AGAIN. Your store should be called WORST BUY!!!”
“Only wish we could give Best Buy "0" stars. We ordered a dvd set of a TV show we enjoy. However, everything we were told at the time of ordering by Best Buy staff was incorrect. We were told we would receive a tracking number and could track the items being sent by Canada Post. This information is totally untrue. Either they didn't know their job or they just lied. When we tried to resolve the issue and phoned customer service things just got much worse. Talked to 3 different staff and some of the things we were told were ridiculous. Found out that the item we ordered can not be tracked by us or Best Buy or Canada Post. The "tracking number" they sent is useless even to Best Buy. Asked to speak with a manager and was kept on hold for over 30 minutes. Even when we did get to speak with the manager she was totally unable to help us with the issue. We will NEVER buy anything from Best Buy again. The worst customer service we have ever received. They could care less if you ever receive what you have paid for.”
“I had never gave an negative reviews to anybody even if me experience was bad, but I cannot stay quiet now. I know people will still go to these stroes and buy stuff from them, but definitely not me anymore. They are so disrespectful and liers they trying to trick they costume with insurance, delivery pricing etc. just reapect yourself. Maybe they will not lost much from loosing me as a costume, but I am sure they are not gonna last forever and more people will start use other companies and stores to buy what they need. I don’t wanna explain what happened just know that they ruined my plans two times and made me loose money and time. And I am not the only one. If you will be really careful with all the policeses they have you will be fine, but at the end it is not even worth to buy from them.”
“We went to purchase wireless headphones. As seniors, our expertise let's say is limited. Lu helped us, explained and answered our questions W/O talking down to us. Wonderful person!”
“I will never use or promote Best Buy for any type of electronics again.
I had a terrible experience with the purchase of a 72 inch Samsung TV and recommended full swing mounting bracket prior to Super Bowl Sunday. It appears there is no testing or research on products that Best Buys sells. I was sold a mounting bracket that (AFTER INSTALLATION) found was not appropriate and dangerous to mount a TV of this size. I removed the entire set up as soon as I completed the installation due to the TV rocking back and forth in an unsafe manner at the slightest touch. I returned to the best buy store where purchased and explained the story and the store manager (Steve) he could not have been less interested, he never even made eye contact with me. Well his resolution was to resell me a bracket at twice the cost of the original one and knock off $50.00. Now, this is a several thousand dollar purchase and I was dealing with a store manager that could care less about my problems. I declined his offer.
I then contacted Best Buy Corporate, specifically, President of Services Trish Walker and company CEO Hubert Joly. An assistant contacted me after several days and his response was not even consistent with my email, no resolution. At this point, I realized I was dealing with a large company that had no intention of resolution or working with me to make things right. I returned all of the equipment purchased, TV, Bracket, Cabling, for a refund, at that point, another manager stepped in and tried to salvage the deal by offering me a free installation...I explained my prior treatment by Best Buy and returned the equipment.
I was happily sold the same TV for $200 less at P.C. Richard with a delivery the day before the Super Bowl, I can't speak highly enough of P.C. Richard and would happily recommend them to anyone looking to make a substantial electronics purchase.
In addition, I hired a home theatre company (Premier Home Theatre and Security in Middlesex county NJ) to provide a full motion mounting bracket and install the whole set up, (I did not want to do a second installation myself). They were fantastic and the mounting bracket could support 2 people hanging from it firmly without rocking.
Subsequently, after the original TV was returned to Best Buy and replacement purchased at P.C. Richard, weeks later, I received another email from Best Buy from another corporate assistant offering me a hundred dollars or so to resolve, obviously, unaware the product was returned already.
My recommendation to anyone purchasing high end electronics is to stay far away from BEST BUY, give P.C. Richard a shot, you'll be happy, they aim to please or try any other local electronics store for better treatment.
If I was able to give Best But a NO STAR Rating, I would but that option is not available.”
“I bought a 60” LG television in-store at Best Buy and decided to make use of their free delivery service because it would have been difficult fitting it in my car. I chose the 12pm-4pm delivery window on a Saturday and signed up for text alerts, and the salesman took my address and advised me to make sure someone was home to receive it through the duration of that window.
Turns out I had to work Saturday morning, no biggy, my partner stayed at the apartment to receive it. I have very poor cellular service in my work building, this will become relevant as I attempt to track down my television.
Come 4pm, my TV hasn’t arrived, and I haven’t received any updates view text. I call the store, and they refer me to the geek squad support line. At this point I just want to know if it’s still on the way, or if the delivery will be rescheduled. No one could tell me ANYTHING about its status and advised me that it may still be out for delivery. When I called the store location again, they told me that geek squad should be able to contact the delivery truck and find out why my TV never showed up, so I’m transferred again back to the people that have zero knowledge of anything. At this point I have called at least half a dozen times, and I finally gave up at 8pm, trying to salvage what little was left of my Saturday.
Later that night I called the support line again and they hung up on me after saying they couldn’t help. I called again, and again, until I found a supervisor who finally told me that I was called at 11:45am (while still at work with no service) and they didn’t deliver my TV because I didn’t pick up. To highlight how useless text-alerts were, I received a text at 1:53pm that my TV was out for delivery, AFTER it had been cancelled on their end.
I was never once told I would need to receive a phone call for my television to be delivered when I made the purchase. The supervisor told me to call back at 8am the next morning. When I did exactly that, they told me nothing could be done, and that I should contact the store location when they open at 11am.
I assumed a physical presence would help my cause and went to the store when they opened. There, I was completely stone-walled with icy courtesy, and the employee had frustratingly little incentive to help me, even after asking to see a manager. He told me the same thing I already knew, that I had missed a phone call and that was reason enough for them to mess up my weekend. He insisted there was no way my TV could be delivered that day, and since I work weekdays, it would be another week until I could receive my TV. Not once did he try to help me, instead insisting that salesmen normally tell you that you’ll receive a phone call prior to delivery, as if that was helpful. It was at this point that I requested a refund, and he was all too happy to give it to me.
This was the single worst shopping experience I have ever had. Incompetence was compounded with a useless support line, lazy delivery practices, and an icy indifference in-store. I can tell you definitively that I will never shop at Best Buy again.”
“Delivery service became a joke. Pay $2,000 for product to be delivered in two days. Best Buy cancels delivery, says will call with new date. Does not call. Displays new delivery date to me online. Best Buy says there is no new delivery date scheduled. Canceled delivery order.”
“i had a dishwasher scheduled for install and they Canceled twice , called the wrong number several time it was finally installed two weeks later in all a very frustrating experience. No apology was offered and very difficult to speak with management.”
“I brought a SamsungGalaxy Note9 128GB(unlocked) for 1055.99 including tax from greenfield store, Later i saw a deal in Amazon.com for same phone ( blue color) for 824.97. I called Best-buy customer support and they said they cannot match the price as the seller is third party selling through amazon.com, and also they were saying its limited stock.
Later I went to same store and got the same answer. I asked them then why its showing under amazon.com for which they don't have an answer. Very bad and horrible experience and don't want to go the storage again.
So now i understood all the advertisement what best buy showing about price match guarantee is fake and price match guarantee is all nonsense and fake and never trust them.
I would suggest all to do the online research before going best-buy , so at-least you can save restocking fee while returning your purchase.”
