“went to buy a 50" tv at shady grove store in Gaithersburg md today at about 2.15pm I am 60 years old and walk with a cane.it was difficult for me to walk to the back of the store were the tv,s are.it was very hard to find the tv I was looking for, the way they were set up it was hard to figure out what brand I was looking at. after 10 or so minutes I gave up and left. I must have saw 15 employees standing around. not one person said hello or asked if I needed help even as I made the long slow walk back to the exit. I will shop somewhere else who has better service!”
“Super disappointed in Best Buy's return policy. Have to be a member to get extend return dates after the holidays. Will purchase everything off of Amazon in the future for free shipping and a better return policy. Also didn't appreciate the customer service rep reading "I understand" of the prompter. No you don't because if you did you would help rectify the situation.”
“Recently had major problems with my laptop. I took it to the Fairview Heights store and Tremaine Higgins (GEEK SQUAD) had it up and running in no time flat. Thank you. Larry”
“To anyone considering buying a surround sound from Best Buy and entrusting Geek Squad to properly install your equipmemt...DON'T. And here's why: I am in the process of building a new construction house and rather than hire just anyone to provide and install a $5000 surround system in our theatre area, we decided to go with Best Buy and their Geek Squad. For the install, two kids were sent to the house who were to work 8am to 7pm to have the install done in one day as not to delay building of our home. We stopped in multiple times to find them sitting in the back of their car, not making much progress. After assuring us they would have the job done, they quit work for the day at 345 with no wires run. What they did manage to accomplish was damage our home by drilling two holes in all but 3 of our floor joists running across the entire length of the house which our builder let us know made the house no longer up to code since they were not more than the required 2 inches above the bottom. They also left the house in complete disarray with their equipment everywhere, which hindered any progress by our builder the next day. Building was delayed by 4 days. The holes were not fixed, so we now have damage to our home we have not even lived in for one day. When Best Buy was alerted of the problem they promised to make it right and restore our faith in geek Squad to finish the job they were paid to do. THEY DID ABSOLUTELY NOTHING. We will not be shopping at Best Buy to finish furnishing the rest of our house as we had planned. And we will certainly never hire the Geek Squad. BUYERS BEWARE.”
“Would give 0 stars if possible. ...To anyone considering buying a surround sound from Best Buy and entrusting Geek Squad to properly install your equipmemt...DON'T. And here's why: I am in the process of building a new construction house and rather than hire just anyone to provide and install a $5000 surround system in our theatre area, we decided to go with Best Buy and their Geek Squad. For the install, two kids were sent to the house who were to work 8am to 7pm tonhave the install done in one day as not to delay building of our home. We stopped in multiple times to find them sitting in the back of their car, not making much progress. After assuring us they would have the job done, they quit work for the day at 345 with no wires run. What they did mamage to accomplish was damage our home by drilling two holes in all but 3 of our floor joists running across the entire length of the house which our builder let us know made the house no longer up to code since they were not 2 more than the required 2 inches above the bottom. They also left the house in complete disarray with their equipment everywhere, which hindered any progress by our builder the next day. Building was delayed by 4 days. The holes were not fixed, so we now have damage to our home we have not even lived in for one day. When Best Buy was alerted of the problem they prokised to make it right and restore our faith in geek Squad to finish the job they were paid to do. THEY DID ABSOLUTELY NOTHING. We will not be shopping at Best Buy to finish furnishing the rest of our house as we had planned. And we will certainly never hire the Geek Squad. BUYERS BEWARE.”
“This review is not about the product I purchased and haven't received until the time of writing this review; it’s about my experience with Best Buy customer service that I believed it had been great prior to placing an order for this product. And I’ll tell you my entire story in this space so you don’t go through the same very bad experience. I had been looking for Dell - P2418HT 24" IPS LED FHD Touch-Screen Monitor until December 28, 2018. I found it as an online product on Best Buy website for $359.99 at the time of purchase. Note that Best Buy did not say that the product is unavailable or out of stock, which means it’s available for purchase. However, before I placed my order, I continued looking for the same monitor for a cheaper price until I found it on Dell’s website for $299.99. I could’ve purchased it at Dell’s, but because Best Buy is my favorite store, I decided to try buying it from them for Dell’s price. I called them, and they did a price match. So I was happily placed the order at Best Buy on December 28, 2018, and kept waiting impatiently to receive it on January 12, 2019 as scheduled. During that time, I was hoping to even get it before the estimated delivery date. But this did not come true.
To my disappointment, I received an email from Best Buy the same delivery day, which was January 12, informing me that my order has been delayed and they will keep it open and continue to work on getting it until February 11, 2019. They added saying that if the item is still not available by February 11, they will cancel it and notify me. As a result, Best Buy
1/ has wasted my valuable time by keeping me wait for nothing,
2/ has caused me to lose the opportunity of buying the monitor from Dell for only $299.99, which was on a deal at that time, and also getting it delivered earlier than January 12, 2019,
3/ wants to keep me waiting until February 11, 2019, although the product is now still seen as available on their website for $399.99 while it is also available online in many stores including Dell’s website for only $319.99.
Based on this, I am now in the process of submitting a complaint that Best Buy is obligated
1/ to deliver the order as a complete, paid order that was not advertised as unavailable/out-of-stock item by the time I placed the order,
2/ to deliver the order as scheduled on January 12, 2019, although it’s a past due date,
3/ to compensate me for my valuable time, considering that I need the monitor for my online classes which will start on Monday January 14, 2019,
4/ and that Best Buy does not have the right to cancel my order which I have paid for and which had not been advertised as “out of stock” or “unavailable” by the time the order had been placed,
5/ and that Best Buy must fulfill all the above immediately.
Moreover, for anyone who wants to buy this product from Best Buy for $399.99, the same product is available at Dell’s for only $319.99 now! So why buy it for $399.99?!”
“So the ink that I purchased at Best Buy Temecula is defective, store management stated that once it’s been opened it can’t be returned. So how do you know weather or not the ink is defective without opening and installing? What a scam.”
“Best Buy? Wrong Buy!
The refund policy is insane! It takes one billing cycle to receive credit for purchases made via credit/debit cards. Potential customers please beware!”
“Kenosha Wi. Best Buy got 5 stars from me for not just offering the Sony Reciever that I wanted a fair price but also for honoring their best price match after purchase was made. It was just a $22 dollar refund but I was still impressed with their policy and service.”
“I am very sorry to say that I cannot recommend Quakertown Best Buy. Wanted to get a tablet for my grandson gave me bad information returned it explained the situation to them put me in touch with their high tech Guru who gave me bad information. After trying to contact them via the telephone to discuss this on hold 18 minutes disconnected second time on hold 16 minutes before I got frustrated and hung up. Will never shop at this store again.”
“I bought a range online because it showed me a delivery date in 4 days. but the day before the delivery, best buy sent an email and rescheduled it almost 3 weeks later. I called and they were unapologetic with stupid excuses. and of course, it take them 2-3 days to refund your money, what a scheme.
Lost a customer for life.”
“I'm in IT, and know what it's like to have a good support staff. Your support help desk is the ABSOLUTE WORST. After waiting 30 minutes, talked to one person who said he couldn't help. Called again, waited 30 minutes and next agent dropped me accidentally. Called a 3rd time, waited 30 minutes again, and next agent hung up on me. Honestly, I would give you 0 starts if I could. I also tried reaching out over twitter, and person said that twitter wasn't used in that fashion. I'll be looking elsewhere for future business based on this HORRIBLE experience.”
“In late November 2018 bought an iPhone7 from Best Buy Vernon Hills IL specifically requesting it be unlocked and SIM free for use outside the United States. The phone was a Christmas gift for my daughter. The sales assistant and a colleague from the phone dept understood my request and provided me with something BestBuy called a Universal iPhone. When I inserted a SIM on Christmas morning I found the phone is locked to US networks. I phoned BestBuy today who said they were sorry I had been sold a phone not fit for purpose but as the return policy is 14 days there was nothing they can do - all this despite charging me $483 for what is now a useless non functioning phone. A subsequent google search turns this up as a common issue so perhaps the Geek Squad are more Goons that Geeks and chasing an easy sale rather than truly informing customers. As for customer service and trying to right a wrong all I can say is "caveat emptor" (Buyer beware) when dealing with BestBuy.
Just in case anyone else is considering buying such a phone the BestBuy Universal iPhone costs the same as an unlocked iPhone from Apple Store. However unlike the Apple Store phone which will work on any network globally the BestBuy Universal phone locks to the US network it is activated on despite you paying full price for the phone. So do your research.”
“I would recommend Paige from the Best Buy Geek Squad at the Bergen Store.
She is a life saver. My hard drive went bad and she was able to fix my computer and save all my files, I was so happy . Thanks a million Paige.”
“I went to Best Buy on Christmas Eve. Made it at 5:54pm. They were closing at 6pm. I knew exactly what I was looking for. I asked for Call of Duty Black Ops 4 on PS4.
This was my 3rd Best Buy to go to. I was told the game was here before coming. However, the guy tells me there are no more games left. They had a big sale today. Games 1/2 off and a big rush just came in to buy them all.
I continue to ask him to check. It’s for my son. He goes to front counter and finds game. Great news right!?...Naw, this is when things dominoe to becoming worse.
After he hands me game he continues on elsewhere. He disappears. I get to front counter expecting half off. I am told no there is no sale. I say that’s not what last guy just said. He then calls someone on phone and they say the sale was two days ago.
Okay, whatever. Today or two days ago. Doesn’t look like 8m getting the deal. As we are completing transaction and other guy walks up and tells me I have to pay. Now I’m already trying to complete transaction but I’m not u derstanding why I’m becoming surrounded. Now the 3rd guy approaches with his back slightly towards me to demand I pay as well. This time I’m told that the sale was yesterday. (3 different days of this mystery sale have been presented to me)
Now I’m becoming annoyed and nervous. ‘Why are they surrounding me and I clearly have my card in machine to pay. I just want clarity on price.’
They also keep asking me to find the guy who told me this but I can’t find him and they aren’t helping me find him.
I ask 3rd guy what is he doing and why is he rolling his eyes. He doesn’t even acknowledge me. He fans me off and motions to another employee to call someone. (I later know this means call Police).
Why are the Police being called. I haven’t done anything threatening. I haven’t raised my voice. None of it. I’m worried, but not trying to show it. I’m trying to figure out have I done anything wrong and why tf are the Police being called.
I pay full price for the game. Then I am threatened with call the police a few more times after this. Every time I tried to speak to the gentleman about my concern he would avoid me and tell someone else to make sure police were called.
I assume he was ready to go home and the police were called for me to leave premises. But then I saw other people still in the store. Okay, so I’m not holding them up. Whoever this 3rd person was had everybody ignoring me. I was questioning myself if I was tripping and this has been bothering me since I left.
I was degrade, humiliated, profiled, Judged, mishandled, lied to, threatened, and flat given the worst customer service I have ever experienced!
I will put a review In everyday. I will be writing a formal letter to corporate and I plan to visit store again to find the proper management to speak to about concern. I will not let this go. Threats are a VERY serious offense. Harassment is even worse and can be detrimental to my health. The Best Buy Gang did their job. Felt like I was on a street corner being hustled by Thugs!”
“Best Buy Shipped Christmas present to wrong location. Absolutely no help from customer service. Now our parents have no Christmas present. Best buy suggested we mail it to them for an arrival 14 days after Christmas.”
“I purchase a Nest (4) outdoor camera which was installed by Best Buy. After about the second day the camera would go off all (4) I reach out to best buy installer he did not have an answer. I left a message for manager dfm he did not return my call I reach out to Nest they said the setting was the issue. I return the camera to store Nest camera and Geek Squad did not live up to my expectation. I plan on making a purchase for a security camera but I will not be purchasing nest are using Greek Squad. I also reach out to the consultant guy no follow up I text him on 12/12/18”
“Went to buy an iPhone without a contract, didn’t have one in store, clerk said they would not help transfer the phone if they did have one she didn’t have time and was training someone, so we left, two weeks ago we were there and waited over a half hour for assistance , we did make a purchase, however, what is happening to the service for people who don’t want to buy on line we do still exist out here hire enough help😟Please, not happy 🤨 this is happening everywhere.”
