“We purchased a new Tv and sound bar, spent $2000.00, while hooking it up, I realized i needed a small cable to hookup a game system i had, is i went into the store, i saw what i needed online, and thought i'd pick it up, spent 90 minutes searching the store, asked 6 people for help, was told it does not exist, we dont carry it, it has to ordered from sony, ect on and on, so went home, bought it online, it was ready for pickup at same store 15 minutes later! so spend 3 hours picking up a cable for my 2000.00 purchase, that should have taken 10 minutes, if anyone in that store had any knowledge, or even cared to help me and look it up while I was there the first time! COSTUMER SERVICE SUCKS PLAIN AND SIMPLE! oh, store pickup girl is the only one that knows what the hell they doing there!”
“I used to like Best Buy but then they hired a lot of incompetent people to work, no knowledge or training they put you on hold and you get transferred for 1 hour at a time it’s ridiculous and no one does anything for you at the end, Best Buy is a huge waist of time, maybe they grew too big and don’t care about their customers anymore. I DO NOT RECOMMEND Best BUY Customer Service to Anyone at all.”
“NEEDS A OPTION FOR ZERO STARS
I have bought a fridge/freezer from Best Buy and when they came to install it they installed it wrong. Once plugged in it made a beeping noise every few minutes. They told me it was normal because it was getting to temperature and left. Well, it never stopped beeping and I called customer service. It took over a month for them to get back to my home and fix the fridge. In the process we lost over $200 in frozen food because of a non working freezer. They wouldn’t do anything for us on all our food lost. All we got was a sorry we can’t help you.
I recently bought a TV online for cyber week. It was suppose to be available for pick up today Dec 8. I received a email stating it was delayed and “if I don’t hear from them by JAN 7 then they will give a refund.”
I highly recommend NO ONE buy their products. Not only is their customer service terrible, their willingness to right their wrongs is unprofessional and in all honesty, sad! I don’t understand how a business can run with such chaotic procedures and regulations. They have gone wayyyy down hill. STAY AWAY!”
“I dont have an option to give zero star.. Otherwise, I would have. I placed an order for a laptop on cyber monday and it was confirmed during order placement that it will be delivered the following friday.. but on friday morning, I receive a text message stating that, i have to login to BB account for an update... When i check, the update says, "the order will be delivered before jan 5 or else it will be cancelled".. I contact the customer care and they cannot give a turn around time, nor an update on when I can expect the item.. they simply respond from the script... BB is very worst... I am not going to shop at BB here after...”
“I get all my major appliances at best buy. It's a shame you can't speak to a live person at your local store! No option in the automated system. No even a list of departments to connect to. VERY FRUSTRATING! GREAT WAY TO ALIENATE CUSTOMERS. Lowes will answer the phone.”
“The shipping is terrible. They give you an expected delivery date when you purchase the item then decide to ship it a day before the expected delivery date. A shipping label was created but the item hasnt left the warehouse for a week. This will be my last purchase from BB. They customer service just reads off the script and never answers your questions”
“What went wrong was the Geek Squad. Purchased a TV for my parents and paid for the Geek Squad to hook it up for them. They waited nine hours for the person to show and he never did. He called to confirm and said he was on schedule. Lie. He didn't make it to any appointments that day. Contacted Best Buy to ask about it, and they claim they can't help. Really? They are contracted through you? My parents deserve their time back that they waited. They called numerous people and nobody helped them. I will not be recommending them to anyone. I work for a large school system so, getting the word out about their horrible customer service and the Geek Squad should be easy.”
“Best buy is the worse place to buy electronics!!!! I cancelled my account previously because of terrible service but they had something I wanted on a good deal for Black Friday so I gave them another shot because I needed 3 of them for grandkids. They printed a label per their tracking but never gave it to the delivery company so it is NOT in transit but the person on the phone doesn't want to listen to facts. 2 1/2 hrs later I finally got a supervisor that realized they had failed to ship it but because there was an original expected delivery day, they can't do anything to replace the missing items until next week. If you acknowledge it wasn't shipped, they you know it won't be delivered. Again, I will be a former Best Buy customer. Grrrrr. The associate I spoke with was clueless and wouldn't listen to facts. Supervisor listened and immediately saw the problem and apologized but even though there's proof it wasn't shipped out, we have to wait for it to be further delayed before a claim can be filed. By then I won't even be at the address it was supposed to be sent to.”
“Went to the store to pick up an item according to the pick up email notification. After waiting for 20 min (excluding the waiting line time), the manager told me it’s not available. The staff member used a horrible Attitude to respond to my question and concern. Never go to Best Buy for cell phone related products.”
“Our experience with best buy's delivery subcontractor was horrible! We ordered a refrigerator and scheduled delivery. Our original delivery window was 12-6 pm. The day before delivery, the window was fine tuned to 12-2pm. At 9:48 of the day of delivery, we got a text saying that delivery was going to happen at 10:00 am. We were out taking care of errands and couldn't get back by 10. The delivery was attempted and failed, as we weren't home. I called the delivery company during our delivery window and was told they were already back at the warehouse. As we were still within our delivery window, I asked if they would make the delivery today. They were VERY RUDE!! They hung up on me telling me they had work to do and couldn't talk to me. They sent best buy a photo taken at the "time" of delivery and then told best buy it was taken during our delivery window.
I called best buy after this, there staff was very helpful but had no ability to get the delivery done that day. Delivery could be rescheduled for 5 days later.”
“I bought a fridge online from bestbuy that was delivered on October 22nd.
Fridge was faulty on arrival. It triggered the GFCI switch.
October 24th a professional electrician checked my house and deemed the fridge faulty and the outlet in good working condition.
Called bestbuy and arranged an exchange. They didn’t have another one in stock so we arrange a exchange date for November 15th first half of the day. I pick up my son from school the second half of the day.
November 15th the delivery company doesn’t show up in the morning. They can only come in the afternoon when I have to pick up my son. They blame, I specifically ask the manager, bestbuy for not passing them the right information.
I call bestbuy and reschedule for November 25th. I ask not to exchange the fridge but just to pick up (return) the broken one.
November 25th the delivery company calls, their truck broke down and can’t come again. They tell me bestbuy will call me to reschedule.
December 3rd bestbuy calls and emails me. They tell me it has been over 15 days since I bought the fridge so they don’t know that I can return them. I explain the situation and they said they will talk to a manager and put me on hold for 20 minutes. At 11pm cst they hang up and when I call back it says they are closed.
I need help. Broken fridge still in my house. Bestbuy still holding my fridge money. No one will take charge of this and fix it.
Help!”
“We had our brand new LG refrigerator delivered on September 6th to our new construction home. The delivery guys scratched and damaged our brand new wood floor by sliding the fridge back and forth on the wood. I called that day to file a claim and was assured that they would fix the problem. Over the last 3 months, I’ve spent hours every single week on the phone with their 3rd party company trying to get information. I’ve gone into the store to talk to a manager. I have spent more time emailing and waiting on hold over the phone. I have wasted HOURS of my life trying to get someone out here to fix our floor and have had ZERO response. I am BEYOND DISAPPOINTED in Best Buy. I am constantly just given new phone numbers to call and wait on hold and I am told someone will call me back.
Now it’s been 3 months and my floor is damaged and Best Buy has ZERO ACCOUNTABILITY for taking care of their customers. They just tell me their contracted company ‘sucks’ and this is not uncommon.
This is unacceptable!”
“ I purchased an open item Apple Watch Series 4 (GPS + Cellular) 40mm Gold Aluminum Case with Pink Sand Sport Loop Unlocked from bestbuy.com. My girlfriend didn't like the color so I went to the store (Austin Tx South park meadows) to return the item but they said they have to charge me a $45 restocking fee b.c the item is open. I told them I bought it this way b.c it was already an open item. The Store manager said there is nothing he can do (or willing to do) (pretty disinterested in helping) and said it states on the website if cellular items are open and returned there is a fee. I reinforced that the it was sold to me as an open item and I never used it. In addition, the policy he was referring to is for new and unopened. I told him it doesn't say anything about an item that was sold as an open item. I called the bestbuy helpline to assist and they basically said yes you are right but they couldn't make the store manager override the fee. I asked to speak to her manager and have a copy of the phone recording transcript emailed to me, then the bestbuy rep said there is no one else for me to talk to.... but I reinforced that I want to speak to her supervisor then she said she will get her manager and to hold on the phone. I was on hold for over 1 hr and then the bestbuy rep just hung up the phone on me. Worst customer service ever and I will no longer be taking my business to bestbuy. ”
“Take items OFF the shelves when they are out of stock, the warehouse is out of them, and you can not even order them!! I wasted over two hours today in line twice. Once, I just wanted help and the other was to purchase something I did not even want. I decided not to purchase at all. Such a waste of gasoline and time!”
“I chatted with a representative Alexis Scott, who was horrible and couldn’t help me resolve my issue nor put me in touch with someone who could. She ended the chat with I should just wait for the item or cancel.”
“This is the worst store. First, I was lied to about a product sales price. 2nd the staff is rude. You are constantly lied to. I will not buy from them again. Shop somewhere else”
“I bought a $3,000.00 TV that the salesman assured me would not be going on sale any time soon because it was new technology. "I guaranty you!", he said. Well, 3 months later it went on sale for $2,000.00! That is over 30% reduction! It took me a month to get a hold of someone with some authority & of course they did nothing. I will never buy from there again. They stand by their written 15 day price guaranty. DO NOT BELIEVE THE SALESMEN IF THEY TELL YOU DIFFERENT. Costco told me that they would make a price adjustment and guaranty their prices for much longer!”
