“I ordered a freezer on 11/14/2021, and was given a delivery date of 12/06/2021, with constant reminders. ON 12/06/2021 they said they had to reschedule, because of the manufacturer, so I was rescheduled for 01/06/2022. I gave them that, because of Covid, everyone's excuse. I wish I had read these reviews before ordering. They told me now 2/03/2021, so I cancelled it. They took my money in one day exactly, and now are telling me, it will take 5-7 business days to get it back. Their customer service is HORRIBLE. Today is 1/06/2022 and they even reminded me again, my freezer was coming today, be home between 12-5, then at 11:15 called and emailed me that it had to be resheduled. I'm done with BEST BUY! HA, live up to your name, because you certainly aren't a BEST buy.”
“Absolutely terrible service. Getting a refund is a joke with their protection plan. First their system is the least user friendly thing to use and second when you call them their customer support reps only know how to follow their system which doesn't work.”
“I purchased an air conditioner, BBY01-806549106683. Nonetheless, to my complete surprise as well as disappointment Best Buyer unilaterally cancelled my order. Further, it failed to even inform me of this cancellation. To compound my disappointment, when I reached out by chat to speak with a representative about this matter, I was rudely disconnected. I have been a Best Buyer customer for many, many years…but no longer after this experience.”
“The only reason I am leaving one star is because they will not allow me to use 0. I went to get a dryer from them that was in stock. I purchased it and the man told me that he could see it on the shelf and would find someone to help him get it down. After 20 minutes of waiting I was told that they could not sell it to me cause there was a problem with the number on the machine. He refunded my money and would not help me. The next day I ordered one on line only to find that I must pick it up myself. Once I picked up the machine and got it home it was missing a screw for the door and would not run. I was told to put any screw in the door. It ran for three days then started making a really loud thumping noise. They told me that Samsung must fix it. Samsung checked that machine to fine a huge dent in the machine causing the drum to rub against the heating element. They told me that it was a Best Buy issue and a fire hazard. When I called Best Buy they said that the only thing that I could do was return the machine. So they processed this request over an hour on the phone. He told me that they would send me an email giving me the information for the return, refund, and the shipping label for the company to come get the machine for free. This was three weeks ago, and I have yet to hear anything back from them. I have been on hold now for 30 minutes waiting for a supervisor to come on the phone after being hung up on by another tech. The customer service is horrible and seems to be located out of the United states as all of the tech that I have spoken with are seemingly of Asian decent. After an hour on the phone I finally found a wonderful tech that was able to help me process this return. Nearly three weeks later I will finally have a refund for the broken dryer. I do not recommend buying large items from Best Buy.”
“BB should Read BAD BUY is the worst company I have dealt with in my 25 years in business.
Never in my life have I had such HORRIBLE Customers Service.
Their people are the most clueless people on earth.”
“Order on the 28th and said it be here in 2 days.delayed to the 3rd..guess what its the 4th and still not here..now delayed to the 5th lol worst company”
“Went to best buy to try to buy a KitchenAid Digital Countertop Oven with Air Fry - KCO124 (Color: Black Matte) $198.99 on Amazon, Bestbuy had the same thing for $219.99. I asked for the price match guarantee and showed the Amazon price to BestBuy employee, he would not honor because the BestBuy product had the (BM) appended to end of model number KCO124BM, it obviously stood for the color which was Black Matte. I tried to explain this to the employee but he refused to honor the price match because on Amazon the same exact item did not have the BM appended to the end. Take a look for yourself (https://www.amazon.com/KitchenAid-KCO124BM-Digital-Countertop-Black/dp/B08FVWKK7T/ref=cm_cr_arp_d_product_top?ie=UTF8&th=1)
BestBuy (https://www.bestbuy.com/site/questions/kitchenaid-digital-countertop-oven-with-air-fry-black-matte/6415708)
No Skin off my back, i'll just order off of Amazon, but this is the kind of terrible customer service that will render BestBuy obsolete in the next few years. I wont be shopping there anymore.”
“Order shows "shipped" so that the credit card is charged and cannot cancel the order. In reality, the order is not shipped and its status has not changed in the last 2 weeks with "Delivery date will appear here as soon as details are provided by the carrier." Best buy is so dishonest saying the order is shipped.”
“Price Match not Honored
"On November 13, 2021, I order several items on order number #BBY01806522997996, for $3,438.03. That was a Mac Pro 16 i9 2019, Brother Printer, Seagate One Touch external back up hard drive, and a HDMI Cable. Along with all the warranty cost for the major items. On December 10, I noticed Best Buy was selling the same Mac Pro from 2299.99 to 1999.99. I called the price match number several times over several days with negative results. I was informed they denied me because I received a Bundle. I said what bundle? I paid everything at full price. The only freebies I received was their 3 months Apple TV, 6 months of Apple Music, and 6 months of Apple News. I have had several Macs and never used their gimmick services. If they call this a Bundle, then every new Apple Mac or iMac sold receives this, and is unable to qualify for a price match. If you buy a HP laptop and receive a free Webroot antivirus software, under the same conditions as my Apple purchase-you are ineligible for a price match reduction. What I should of done was to bring my unopened Mac Pro 16 back to Best Buy, and purchased the same one at a lower price 1999.99. DO NOT TRUST BEST BUY WHEN IT COMES TO PRICE MATCH. THEY WILL FIGURE SOMETHING OUT TO DENY YOU. LIKE THEY DID ME. In this case, if they are using free Apple TV, etc., and Apple always provides those offers. You will never get a price match on an Apple Product, or at Best Buy. They will find something absurd. WHAT A SHAM. I still have until the 16th of January to return everything. Don’t use BEST BUY BECAUSE OF CONVENIENCE. Go buy one from a reputable business."”
“My Order was not delivered and bestbuy have it as complete delivery. The frustration and anxiety im having its deafening, had i seen the track record of bestbuy before i even initiate a purchase but i will be posting all over if best buy do not refund me my money or get any justice out of this situation.....
name : Curtis Farley Phone:6095323084 or 5926031903 Order: BBY01-806538842038. Case ID 276121169
TV was not delivered and Bestbuy claimed delivery.
Jenny reached out to me by mail on Dec 12th,2021 quoted below
Dear Curtis
We are reaching out to let you know that your order needs an update. Your appointment cannot be completed as scheduled and we would like to help you select a new delivery time.
Please visit www.BestBuy.com/OrderStatus or you may call me back on my direct line (1-612-292-8703) . I am available 10am to 7pm Central Time. Wednesday to Sunday to reschedule your delivery
My response via email;
I would like My order delivered Monday Dec 13th, 2021.... Dale Agard signatory
I was told by and agent on monday after no delivery again that the system is showing a scheduled delivery for wednesday. Dec 15th and i should wait as she updating the system to reflect same. There was no delivbery on wednesday and i requested a refund. Another stressful long phone call to bestbuy to get my refund as the agent stated would be in 7 working days and i am still without my fund.
I am reaching out all over hoping for someone advice on ther next step or way forward.
i am certainly not thinking about having the TV from best buy anymore i need my money returned to me just as bestbuy did not deliver and set up the TV.
Im inconvenienced disturbed distressed perturbed .....”
“On 12/10/2021, I ordered a Samsung electric range and cord for Best Buy in Yuma, AZ for $850. I only placed this order after being guaranteed that it would be delivered on 12/23/2021. I received several emails stating that my order was on the way. On 12/23/2021, I received a call from Best Buy and was told that they did not have my range, didn't know where it was or if it would ever come? I panicked and went to the store. I was then told by a Manager that they didn't know what happened and had canceled the order. I was told that I would receive a refund in one (1) business day for the range and that the cord had to be placed back into stock for me to get a refund. I went home livid. Then I started doing research on Best Buy's return policy and learned that it actually takes 7 to 10 business days. I panicked because I needed this money for Christmas. I called Best Buy's customer service department 3 times and was told everything from I canceled the order which I did not, Chase debit cards don't work at Best Buy (they had no problem withdrawaling the funds), to if you are that unhappy sir, shop somewhere else. I reported the situation to Chase who is going to resolve the issue for me. Bottom line, if you buy from Best Buy and have an issue, Good luck, they are not going to help! I will NEVER shop there again”
“Wort experience on the phone that you can have in a estore and I’m a photographer, I always have to buy equipment so, I made this mistake a couple of time… I have no idea why I don’t learn my lesson and buy from B&H always … which has the best customer service you can get …”
“I had ordered a refrigerator from Best Buy and when it came, it had a large dent on the side. After speaking with the delivery men, they called a Best Buy agent who confirmed that I would get a $75 refund added back to my credit card. They said I would receive a call from an agent in a couple of days. I never did so I called customer service. After running through the situation with them, they confirmed that I would get the $75 refund back on my credit card and that I would see it in my next billing cycle. Instead, some weeks later, I received a gift card. I don't want a gift card. I see this as making me spend more money on Best Buy products instead of giving me back my money that I spent on their defective product. So, I called customer service again. I had to re-go over my situation several times for something that should be pretty simple. I want the money refunded to the credit card that I used instead of a gift card. After wasting a lot of time on this, I was told that they could cancel the gift card and that I would receive a call within 24 hrs regarding my credit card refund. Knowing how this went last time (someone promising me that I would receive a call and then never receiving it), I asked for a phone number I could call if I didn't receive the call or a complaint ID I could have for tracking purposes. I didn't want to lose the $75 I currently had. Instead, they hung up on me. Wow... I have never had such an unprofessional encounter with a big retailer before. Will never shop at Best Buy again.”
“poor service from geek squad tech installation. never showed up for installation several times, and did not call to cancel. Hung up when I called regarding this. This happened about 8 times in one day. Called corporate office and they were going to give me free tech support for a year. When I called for them to honor this, they refused...Will never deal with Best Buy again. I would not recommend getting their tech support for $199.00.”
“Went into the Ft. Myers Florida store asking to buy the best cable modem router. I did not care about price of $329.00, just wanted reliability and no hassles. Less than 6 months later, the router will not stay connected to any of my peripherals. It is definitely the router. Called the manufacturer and they would only speak to me if I agreed to pay, as tech support ends after 90 days. Called Best Buy and got another 2 step shuffle. I could pay "geek squad" to find out issue. I passed. Going to just rent or buy from Xfinity. I will NEVER set foot in a Best Buy again. They don't give a s%#t about the customer.”
“On Nov. 26, 2021, Black Friday sell, I purchased a 43in TV on line to be delivered 12/01/2021. It was delayed and I was then given a delivery date of 12/08/2021, which was delayed. I then received a text and an email saying it would be delivered 12/15/2021, when it did not arrive I went to the local Best Buy with my tracking and order information, they could not find the TV and had none in stock. I asked if I could switch to in store pick up or cancel and get a refund. I was told to call National Customer Service, which I did, 12/16/2021 and s/w ? Shawn (not sure on spelling, representative had a heavy accent) she could not find the order and said that within 48 hours I would get an update or a refund. Today, 12/20/2021, I called back since I had not heard anything, s/w ? Asain? (again a heavy accent and hard to understand her name) who informed me that the TV was Lost. I asked her to refund me and cancel order, since I have since bought another TV. She now tells me it will be refunded next billing cycle. 7-14 days, I was shocked since I did not put on BEST BUY account I paid out of pocket and the last representative told me within 48 hours. So I am now without the TV I ordered and without the money I paid. I explained to this rep that the last one told me refund within 48 hrs and gave her the reference number for the conversation and she insisted I had to wait till next billing cycle. I would give Best Buy ordering on line and shipment a ZERO if that option was available. Unsatisfied customer, Pixie L., Tampa, Fl.”
“So I try and call and talk to a local store and they make it look like you’re calling a local number. No you get a national number and they will not let you talk to anybody in the store. How horrible has Customer Service gotten that they !!won’t even talk to their customers”
“I applied for appliances on Best Buy website! Got approved!wrong! They acted like Best Buy but they put me with 3rd party& I didn’t want that at all! Now this appliance connection got my order wrong& I cancelled so many x and their thieves! They are trying to charge me $ hundreds for cancelling & not only that they sent me bill right after can elling& then an e- mail saying it will be delivered in 5 days or so!I blame Best Buy! They should of never made me believe approved with them& now going through all this trouble& worry because of them! Well I’m not letting them do this to me or anyone else! They chose wrong woman to play these games with👍I will do everything to stop them all! If you’dealt with this get ahold of me& we’ll All sue them! This has to stop NOW call me peeps we’ll stop this 3305729052 sandy”
