“DO NOT PAY FOR A BEST BUY DELIVERY!
1st delivery date 1/18/22. No show.
When we called they said their truck broke down.
Rescheduled for 1/28/22. Waited 4 hours befor being told they weren’t coming.
Their truck broke down! Again?!
Apparently they contract out to independent trucking companies with no accountability.
Now we a faced with rescheduling again!
It’s really hard to believe a company as large as Best Buy has such poor service”
“The order was delayed twice, both times the estimated date of delivery was inaccurate, there was no updates on tracking and there is a very poor protocol of escalation if the delivery is delayed. On the contrary Amazon services have always been spot on and prompt. Extremely disappointed with Best Buy online services. I am definitely not using this service again. Once can be forgiven but not a patterned delay. During pandemic the service should be expedited not the other way.”
“I ordered a Schwinn upright bike which works fabulously, however the order was a week late and every day they said it was coming within 24 hours. Due to the current climate that was not such a big deal. However, when I receive my package the box was partially opened and very dented. I exam in the bike and it seemed as though it was fine so I put it together. While trying the bike I noticed the handlebars were dented and the rubber grip was ripped so I called customer service. After 40 minutes they informed me the best they could do was give me a 10% discount on my next purchase. They said I could disassemble the bike and bring it back to Best Buy but I couldn’t bring the bike back assembled. Hugely disappointed, all I needed was a new handlebars. I spoke with Kayla in customer service who would not let me speak to her superior. I will absolutely never shop there again, and I’m really not that fussy of a person.”
“The worst customer service I have ever experienced!! I have spend so much time on the phone with them, it’s ridiculous I even had that much patience. Long story short: A brand new Samsung TV was supposed to be delivered to my home, and it took them 4 attempts to finally get it done. The first 3 were all defective or broken. However, for my frustration after the first screwed up delivery I was promised a $80.- gift card in the mail. 3 month later and 3 hours of absolut ridiculous phone support with some bad English speaking Indian people I’m still waiting for that card!! I gave up. Best Buy, you suck and you have lost one more customer :-| By the way, I would give 0 star if I could…”
“I won't be surprised if they go bankrupt by 2023, their business has tanked. Ever since they canceled phone service, you must now rely on a useless 800 support of mostly foreign-speaking agents who either can't help you or don't care. Pity the fool who buys a 1,000 home stereo that goes bad. Like others, I've had to deal with nonsense after nonsense with bad printers and small electronics. Alongside changed return policy excuses etc. I am so done with them it ain't funny.”
“$200 Taken/Not working headsets/No Refund/Hours of hold/Rude Employees
They shipped via Shopify when I selected "Shipping". This person said they left it in front of my door. Then, they never knocked?
I never got it. For over an hour, I was transferred to reps saying just because it was not received, doesn't mean it wasn't delivered. Eventually, a supervisor acted like he was doing me a favor allowing me to pickup a replacement.
I picked up a "replacement". Remember, I never got whatever the unprofessional service said they delivered.
The Beats headsets didn't work consistently. I returned it, and got a confirmation that it was returned. I didn't see the refund. Fine, after three hours, a supervisor said they refunded it and apologized for the wait.
One month, after they received it, I still have not seen a refund.”
“Best Buy is absolutely awful, there is not a chance in hell I would EVER spend one more cent in this messed up place. Their staff are absolutely clueless, I asked to buy a Google phone and they sent me to the phone people who I never wanted to talk to in the first place cause I don't want a damn contract. I asked that useless staff they had there which pixel 6 is bigger and she told me they were both the same size. Hahaha NO THEY ARE NOT THE SAME SIZE YOU FOOL!!”
“From the limited staff to the incentives they offer I give Best Buy a rating of 0. The customer service person that waited on me change my delivery three times and then blamed me for changing it. I bought a sound bar and was supposed to get six months of Apple Music only to find out that if you had an apple phone you were already in Apple subscriber so you couldn’t get the offer. Nothing they do make sense to me. From now on I’m going to purchase my electronics at ABT Or somewhere else other than Best Buy. Get it together Best Buy! From bestbuy.com to the individual stores it doesn’t seem like anyone knows what they’re doing.”
“Ordered a grill on sale. Received a tracking number a day later. One week later, the tracking number states that the product was never received by the shipper. Contacted BB where they said they would send a replacement. Two days later the replacement order was canceled after they tried to charge me again at full price. Contacted BB and they said it was canceled because the product was not in stock. (Product is currently available for pick up next day online) Said I would get my refund within ‘one business cycle’ which is 25-30 days… for a product that apparently was never in stock. I don’t think I’ll ever be doing business with BB again.”
“One hour after placing order, I could not cancel a printer order even though the estimated delivery was for 9 days later. Have called customer support three times, chat and email. Told I could not cancel order after 30 minutes of placing it. Still trying to cancel three days later. Never will order from Best Buy again. Would have been so easy to cancel on Amazon. Would be willing to pay 10-20% more to not have to order from Best Buy again after this experience.”
“The Lie. Purchased a modem. Paid for it online. It tells you when you purchase that it is 1 hour pickup. After 3 hours I go to the store. Not busy. Employees standing around. They can see my order but they "can't help till they get a notification from corporate". Another day with no internet at my business because of the complete ineptitude of best buy. Fantastic.”
“I bought an Apple Watch which turned out to be the wrong model. I tried calling Best buy to get information about the return process and policy. The call was disconnected 3 times, they never tried to call back. I am stuck with a product that I am unable to use and I have to pay $45 to return it. I will never buy at Best Buy again. Terrible costumers service!!”
“I would never buy another item from this company again. I attempted to buy my washer from this company and they gave me the run around just for me to receive my item from their delivery team. Forget calling customer service to state a complaint, they all read off the same script and they do not go outside of it to help the customer. I ended up cancelling my item from them and once I did that they stuck to the script that they can do nothing to help me because I cancelled my item. I told them I would never buy another item from them ever again. There are so many companies out there I could buy from with better customer Service that would price match Best Buys prices and give you the service as a customer you deserve!”
“I ordered a freezer on 11/14/2021, and was given a delivery date of 12/06/2021, with constant reminders. ON 12/06/2021 they said they had to reschedule, because of the manufacturer, so I was rescheduled for 01/06/2022. I gave them that, because of Covid, everyone's excuse. I wish I had read these reviews before ordering. They told me now 2/03/2021, so I cancelled it. They took my money in one day exactly, and now are telling me, it will take 5-7 business days to get it back. Their customer service is HORRIBLE. Today is 1/06/2022 and they even reminded me again, my freezer was coming today, be home between 12-5, then at 11:15 called and emailed me that it had to be resheduled. I'm done with BEST BUY! HA, live up to your name, because you certainly aren't a BEST buy.”
“Absolutely terrible service. Getting a refund is a joke with their protection plan. First their system is the least user friendly thing to use and second when you call them their customer support reps only know how to follow their system which doesn't work.”
“I purchased an air conditioner, BBY01-806549106683. Nonetheless, to my complete surprise as well as disappointment Best Buyer unilaterally cancelled my order. Further, it failed to even inform me of this cancellation. To compound my disappointment, when I reached out by chat to speak with a representative about this matter, I was rudely disconnected. I have been a Best Buyer customer for many, many years…but no longer after this experience.”
“The only reason I am leaving one star is because they will not allow me to use 0. I went to get a dryer from them that was in stock. I purchased it and the man told me that he could see it on the shelf and would find someone to help him get it down. After 20 minutes of waiting I was told that they could not sell it to me cause there was a problem with the number on the machine. He refunded my money and would not help me. The next day I ordered one on line only to find that I must pick it up myself. Once I picked up the machine and got it home it was missing a screw for the door and would not run. I was told to put any screw in the door. It ran for three days then started making a really loud thumping noise. They told me that Samsung must fix it. Samsung checked that machine to fine a huge dent in the machine causing the drum to rub against the heating element. They told me that it was a Best Buy issue and a fire hazard. When I called Best Buy they said that the only thing that I could do was return the machine. So they processed this request over an hour on the phone. He told me that they would send me an email giving me the information for the return, refund, and the shipping label for the company to come get the machine for free. This was three weeks ago, and I have yet to hear anything back from them. I have been on hold now for 30 minutes waiting for a supervisor to come on the phone after being hung up on by another tech. The customer service is horrible and seems to be located out of the United states as all of the tech that I have spoken with are seemingly of Asian decent. After an hour on the phone I finally found a wonderful tech that was able to help me process this return. Nearly three weeks later I will finally have a refund for the broken dryer. I do not recommend buying large items from Best Buy.”
