Name: Betta Living
Rating: 3.30

“B63993 Excellent service and very tidy work. Many thanks to Tom & Ken. Wouldn't hesitate to recommend these fitters and the company.”

Helpful Report

Posted 9 years ago

Good afternoon, Thank you for taking the time to write this good review. I will ensure it is forwarded to your installation team so they know how happy your are. Kind regards Mark Customer services

Posted 9 years ago

“I contacted Betta Living for an appointment as we need fitted wardrobes in 3 bedrooms in our house. The sales person on the phone asked if I was married and when I confirmed that I am, insisted on my husband attending the appointment. As my husband is away all week, most weeks, and our weekends are busy (and I was told the appointment would take at least 2 hours) I said that he would be unable to attend the appointment but that we had agreed on designs and that I was happy to make a decision on my own. I was told that this was against Betta Living's policy and it seems that I am apparently unable to make the decision on my own without major problems, as experienced in all the years that Betta Living has been trading!! I told the 'sales' lady that I wouldn't be able to go ahead if I couldn't see the sales person on my own and would have to go elsewhere. She said OK and rudely put the phone down before I had even finished speaking. Betta Living must have a lot of business to have turned down my almost certain order of 3 built in wardrobes which I had been keen to get fitted by Christmas. I will be phoning another company in the morning to get the work done.”

Helpful Report

Posted 9 years ago

Good afternoon Mrs Langford, Please accept our apologies that you have encountered difficulties whilst trying to confirm a designers appointment. I have forwarded your comments onto our sales team to learn from your experience. This will hopefully improve our future service. Thank you for your feedback. Mark Customer services

Posted 9 years ago

“Made an appointment 3 weeks ago, but the estimator did not turn up and Betta Living did NOT have the courtesy for informing their customer. It was total waste of time. Also be warned that their product can be expensive as well.”

Helpful Report

Posted 9 years ago

Good afternoon Mr Shah, Please accept our apologies if your designer did not attend at the designated time. I have forwarded your review onto our sales team to investigate why this appointment failed. Your feedback is vital to help improve our future service. Kind regards Mark Customer services

Posted 9 years ago

“This is the second time we have used Betta Living for our bedroom furniture, and once again we find the customer service from start to finish excellent. I cannot understand many of the low star ratings on this site. The first time we used them was for our master bedroom, and the whole process from start to after care was excellent. We have just had all our other bedrooms done. The initial salesman was knowledgeable and friendly and the price was great value. Some people say they can be pushy, but that's easily managed, and after all they are there to try and sell you a product. Yes the pricing structure looks a little complicated but so what? The prices are competitive. On the day of fitting we got a call from our initial fitter who had pulled his back and couldn't make it - well this is life and things like that happen. Don Teat was able to schedule us fitters for the next day and they were an amazing team - Ken & Tommy. They turned up early, worked all day, were clean and tidy and the end result is wonderful. However they went above and beyond the call of duty - I had mentioned that in the future I wanted some skirting moving from behind the new cupboards to another area of the bedroom, so I asked if they could remove it and leave it aside for me. Much to my surprise, the next day after they had left I saw they had not only removed it, but fitted it into place for me perfectly. I would have had to get a joiner out to do it otherwise. They didn't even tell me, and I only noticed the next day. That's what you call service. Betta Living clearly take pride in their fitters and it seems they build lasting relationships with the best and it clearly shows. Many thanks, I'm sure the after care will be just as good as what I experienced the first time round. Thoroughly recommended. B62049”

Helpful Report

Posted 9 years ago

“Our first experience with Betta Living and I'm pleased to report a positive one all round. We chose to replace some old fitted wardrobes with something more space efficient - Betta were best of those we spoke with regarding price, and I am very pleased to say that the wardrobes have lived up to our (high) expectations. Two things worth noting - the first is that the pricing breakdown (cash buyers here) was the most convoluted I have ever experienced (involving approximately 5 different payments across a period of weeks), and something that should really be worked on by their commerical team. The second is a huge thank you to our fitter 'Mark' who arrived on time, and worked tirelessly all day to build our wardrobes; his attention to detail and quality focus was great, the result of which is a very nice addition to our bedroom. The customer services team were always polite and helpful too. Would I use Betta Living again? Absolutely - but simplifying their approach to pricing and payment should be top of the 'to do' list! B63567/4”

Helpful Report

Posted 9 years ago

Good Morning, Thank you so much for taking the time to write your review. I am pleased to read your comments and I will be forwarding on your kind words to Mark your fitter. Kind Regards Danielle Customer Services

Posted 9 years ago

“i reccommend my 92 year old father fitter could not fault but betta living broke their contract .they started on the monday and tuesday.then took the fitter away on another contract leaving my farther without a sink and no electric.for 4 days.would i reccommend friends or family again no i would not.also i did not recieve my reward money.so i would never use betta living ever again g butterfield”

Helpful Report

Posted 9 years ago

Good morning Mr Butterfield, Please accept our apologies for the delay with your installation. With reference to the recommend and reward, after reviewing your file unfortunately you do not meet the criteria meaning you would not be eligible for the reward. Once again please accept my apologies. Kind regards Mark Customer services

Posted 9 years ago

“when will my feed back show? I posted it yesterday. Adele Hewitt”

Helpful Report

Posted 9 years ago

Good Morning, We have received your previous message but the site wont allow us to comment because the status is still pending and you need to activate the email. I have read through your comments and im very sorry that you are still awaiting your refund. Please could you send us your order reference number or your postcode and I can locate your customer details and chase that for you. Kind Regards Danielle Customer Services

Posted 9 years ago

“Had fitted wardrobes the product was excellent fitted quickly by Gary who worked extremely hard and cleaned up thoroughly after fitting”

Helpful Report

Posted 9 years ago

Good afternoon, Thank you for taking time to write this good review. We are happy that Gary was able to carry out your installation to our high standards and that he worked hard to complete your installation. I will forward your comments onto all involved in your order so they know you are happy with your installation. Kind regards Mark Betta Living

Posted 9 years ago

“From start to finish Betta living has delivered. No sooner had I pressed the send button for a free design survey on my bedroom when the phone rang and I had a designer with me by the end of the day. He was very thorough and was with me for about 3 hrs. Listened to what I thought I wanted and my suggestions and was very pleased with his advice. The surveyor was with me 5 days later. Again he was on time and explained everything to me. The furniture for my Order B64169 was delivered 4 weeks later and the fitter arrived first thing the next day. He worked non-stop 8-6 and returned early the next morning to complete and it is a wonderful job. He left the furniture and room really clean and cleaned up as he went along. Really impressed with the quality, finish, workmanship and professionalism of the company. From the girls in the office who could not have been nicer and helpful to the fitter and delivery men.”

Helpful Report

Posted 9 years ago

Good afternoon Mrs Hughes, Thank you for taking the time to write such a lovely review. We are happy that you were impressed with our service and are delighted that we were able to exceed your expectations. I will forward your comments to all involved in your order so they know how happy you are. Kind regards Mark Customer services

Posted 9 years ago

“R. Thawley B64015/5 3/9/2015 Had a fitted bedroom designed, manufactured and fitted. Received excellent service throughout. Special thanks to the Fitter, Mark, for his help when fitting the furniture.”

Helpful Report

Posted 9 years ago

Good afternoon, Thank you for taking the time to write this good review highlighting how pleased you are with your installation and the service received. I will forward your comments onto the installation team so they know how pleased you are. Kind regards Mark Customer services

Posted 9 years ago

“cancelled the order due to numerous issues and still no refund despite several emails to customer services and promises of a call back from the area manager Bromborough/ Chester. We intend to issue proceedings on Friday 4th as per our letter to you last week. IN MY OPINION I WOULD AVOID THIS COMPANY AT ALL COSTS.”

Helpful Report

Posted 9 years ago

“Update on my non existent £600 refund now then Lesley at customer service when looking at your email see below stating that my credit card would be refunded did you forget to push the refund button, looking at all the reviews here in the last couple of days the thread about obtaining your refund is the same customer services make lots of so sorry Mr so and so or Mrs so and so, please allow 3 or 5 days for the refund to be credited to you account. As stated when I read your mail and looking out of the dining room window, you never guess what I saw yes that right a PINK FLYING PIG, this seems to be your companies remit just tell the customer who has cancelled that there card-account will be refunded but IT WILL NEVER BE unless all you good people who are having the same problem as me issue proceedings against Betta Living I am lucky I have a very good solicitor who also see's PINK FLYING PIGS and did not for one moment believe Lesley's comment, And as told to me if this company gets 10-15 cancelled order's per month and holds on to the deposit of lets say £700 on average and only 5-6 persons really push hard to get the deposit back legal proceedings with costs interest they are still going to be in the money, Trading Standards and others really should be looking into this company. So Lesley Mark or Danielle would one of you like to come down to Plymouth to state company policy on giving customers there deposit back, I will insist, and please do not insult my intelligence with any more of your sweeping statement's about your refund is going onto your card my bankers stated NO SUCH CREDIT IN SYSTEM. Mr D Walklin Walklin-B64101-Cancellation-BRI Husband, Ordered a Kitchen from this company on the 29th July and looking at their reviews on quite a few sites which is poor in my eyes got my husband to cancel the order 2 days later. He has emailed them they state in company wording they will refund the deposit within 14 days and still no refund his Solicitor will start proceedings next week to recover the £600 with costs and interest, why oh why does this company act in such a way customer service department really needs to sort this out as this is going to cost you in the long run. Mrs S A Walklin 1 Comment Like Comment Share Betta Living Sorry to read your post, I will contact the area dealing with your refund and ask them to look into as a mater of urgency. Unhide · 24 August at 08:13 . Sally Walklin Sorry to say not heard from the area dealing with our refund our solicitor will go ahead Friday with proceeding. Like · Reply · 25 August at 18:47 .. Betta Living Good Morning, Please accept my apologies once again that you are still waiting for a regional sales manager to contact you with regards to your refund. I hvae sent an urgent message for someone to contact you asap. If you would like to discuss this with either myself or anyone else in our customer service team then please contact us on 0161 622 9460. Kind Regards Danielle Customer Services Like · Reply · 26 August at 11:28 .. Betta Living Glad to advise that your refund will be processed tomorrow back to the card it was taken on. This won't show as cleared fund for a few days due to banking protocol. Please accept may apologies for the delay. Kind regards Lesley Cusotmer Services Like · Reply · 27 August at 16:38 . .”

Helpful Report

Posted 9 years ago

Good afternoon Mr Wadkin, Please accept my apologies that you may not have received your refund as of yet. I can confirm the payment was raised on Friday 28.8. We advise the payment may take 3 to 10 working days to appear in your account due to banking processes not our own. Due to Monday 31.8 being a bank holiday this will have affected our 3 to 10 day guideline. I can confirm though that your refund has been raised and will be with you shortly. Kind regards Mark Customer services

Posted 9 years ago

“The Fitting of the kitchen was good no complaints from the fitters. As for contacting the company and for something called "Good customer care" was lacking. After just after two months finally got the kitchen completed. The company will acknowledge receipt of an email but from there the company do not respond. I have called them on numerous occasions and only on the odd occasions have been able to speak to someone. Although I have had bedrooms fitted by this company before and had no complaints and that is why we returned. It is a case once you pay your money upfront they do not seem to care a great deal about you. Max - B59683”

Helpful Report

Posted 9 years ago

Good afternoon, Please accept our apologies that you have encountered difficulties speaking with our installation team. I have logged your feedback and forwarded it to the installation team with the aim that your comments will improve our future service. Kind regards Mark Customer services

Posted 9 years ago

“FISHER (B64102) - Fitters Ken & Tommy This is the 2nd time I have used Betta Living to fit a bedroom and the experience has been the same both times. The rating would be 5* (very good) but the sales side badly lets the company down overall. In summary the sales process is frustrating and poor, the product is high quality and the fitting is excellent. Ken & Tommy fitted my first purchase and I specifically requested them again due to their top quality workmanship. The sales process is like 1970's double-glazing at its worst. Hugely inflated "full" prices with massive discounts on offer and telephone calls to Managers to offer further discounts. Once you get through all of that the process is much better - detailed survey, finalised order, delivery and installation are efficient, simple, prompt and first class. Ken & Tommy are excellent fitters - communicative, neat, clean, tidy and skilled workmen that produce a first class end product. Betta Living is not the cheapest but the furniture offered, the flexibility of design and the fitting make it a stand out choice overall.”

Helpful Report

Posted 9 years ago

Good afternoon Mr Fisher, Thank you for taking the time to write such a good review highlighting the hard work your installers provided. I have forwarded your review onto all involved with your order so they know how happy you are with your installation and hopefully though your sales feedback this may improve our future service. Kind regards Mark Customer services

Posted 9 years ago

“Have cancelled kitchen order the very next day early Morning . Since 5 weeks I am following up on emails and telephone only one response I am getting is it is with regional Sales Manager for approval. I might have made about 20 communications so far with no progress. I strongly recommend others not to go with this company it has unethical business practices does not fit to British values.”

Helpful Report

Posted 9 years ago

Good morning, Please accept our apologies that you have not yet received the refund of your deposit. In order to escalate your cancellation request can you please reply with your B reference number or email customerservices@bettaliving.co.uk advising of this review and this will be escalated. Kind regards Mark Customer services

Posted 9 years ago

“At first you will think this is a professional company but please as we were don't get sucked in. It all started with a visit from the kitchen designer a very nice man he'll come and plan your kitchen for you i warn you it will look good, then after about a week a surveyor will come and tell you "right £100 please" mmmmm you will think how come I was never told about this from the designer? Never mind rain mack on off to the cash point I go. After a couple of hours he to will show you some pictures of how your kitchen will look, yes you will get excited it's all going well, the surveyor will then ask "when would you like it fitted?" This is were our fairy tale has it twist, you will agree a date in principle and be told someone will call in a couple of days to organise the installation. It will all go quiet, there will be no contact from betta for 2-3 weeks mmmmm you think I best call them. So you ring and day after day you get told "oh such and such is dealing with that I'll get them to call you back" and to my surprise they don't. This will go on for about 4 weeks until you crack and cancel your order. Thare were the fun starts, do they refund your deposit? No what they will do now is tell you "its been refunded x date and can take up to 5 days to clear" this is true I thought but 14 days later still no refund. So you will now call back and be passed to somebody else and it starts again. So what I have learnt the hard way is Betta living are nothing more then fraudsters with a shop, please research this company properly before wasting any time or money.”

Helpful Report

Posted 9 years ago

Sorry to read of your concerns, Thank you for replying via Facebook. I have now traced your order and I am presently looking into this. Kind regards Lesley Customer Services

Posted 9 years ago

“Very happy with the service from start to finish. The kitchen fitters in particular Will and Jack were so incredibly hard working. You could tell that they were devoted to doing a good job. Also very kind and courteous for the two days they were in my home. My only small gripe is that I had tp pay to get old units taken away. Would have been good if Betta living took care of this considering the amount paid. That's been done but I'm now left with an excess 3 m long piece of kitchen top that the removal men for my units wouldn't take. Looks like I'm going to have to pay out for this item to be removed also which is totally unfair. Can Betta living collect this please?”

Helpful Report

Posted 9 years ago

Good morning Miss Adams, Thank you for taking the time to write this review, We are happy that you were impressed by our installers Will and Jack. I have forwarded your comments onto the kitchen installation team and have requested they contact you to discuss your worktop collection. Kind regards Mark Customer services

Posted 9 years ago

“B47165 After receiving your reply we were hopeful of a quick response to our problem lights. How wrong we were! A second bulb has died over the weekend and left us in semi darkness. This is no joke. I have already explained my disability and need a fully functional bathroom. Come on betta living sort it out. PLEASE.”

Helpful Report

Posted 9 years ago

Sorry to read of your concerns I will ensure that your installation team contact you with a view to resolving your concerns, please accept my apologies. Kind regards Lesley Customer Services

Posted 9 years ago

“Great job, really impressed. Furniture is very high quality. Smooth process, would definitely recommend.Mike Morley (the fitter) was fantastic.”

Helpful Report

Posted 9 years ago

“Walklin-B64101-Cancellation-BRI Husband, Ordered a Kitchen from this company on the 29th July and looking at their reviews on quite a few sites which is poor in my eyes got my husband to cancel the order 2 days later. He has emailed them they state in company wording they will refund the deposit within 14 days and still no refund his Solicitor will start proceedings next week to recover the £600 with costs and interest, why oh why does this company act in such a way customer service department really needs to sort this out as this is going to cost you in the long run. Mrs S A Walklin”

Helpful Report

Posted 9 years ago

Good morning Mrs Walklin, Please accept our apologies that your refund has not yet been raised. I have forwarded your comments onto the regional sales team allocated to your order and have requested contact be made to discuss the return of your deposit. Kind regards Mark Customer services

Posted 9 years ago

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