“See my review from a couple of days ago. I called the day I wrote the review and was told that the refund of over £100 that I had been waiting for since the 14th of December would be paid straight back to me. I have just checked my bank and guess what- nothing. Just avoid this company (in my opinion). Customer service STINKS.”
“Purchased a bath and paid a premium for next day delivery. I received no confirmation from the delivery company on the day that the bath was supposed to arrive. After a phone call to customer services (20minute hold time) I was told the item was out of stock, despite it saying otherwise on their website. I would have had no way of knowing this if i did not call them. I requested a refund on the 3rd January, which I am yet to receive (it is now the 16th). Do not even go near this company, absolutely appalling.”
“Disgusting customer service. Requested a refund of products they cannot give me a delivery date on, after telling me 3-5 working days. Told have to wait 7-10 working days for my money back. Not interested that I don’t have a shower or bath in the meantime! Avoid at all costs.”
“I wish I had read all these reviews before I placed my order with them last November. OK I only spent a little over £900 but the bath had to go back as they had sent the wrong size which delayed the bathroom being fitted. The vanity unit had scratches all over the doors. They exchanged both these items after a week but only took the bath away and told me to dispose of the vanity unit myself!!! Then I had to exchange the shower (my fault) They would only agree to take the shower back once I had ordered a new one from them and paid for it. That was on the 14th of December. I am still waiting for a refund of over £100.I have called twice, but get no where!!! I will call again today and see what happens. Yes the show rooms are great but then it all goes down hill ( in my opinion). I would NEVER use this company EVER again.”
“1/ CUSTOMER services
Do we need to say more, well ok bought new bathroom suite ( individual items so just bit dearer) but when you what to send back or exchange a item ,
you have to wait till credited with the item sent back then order new one and wait till it turns up.
That could be ages, then there's the point of the credit for your item WHO what's credit when you have bought your bathroom just refund please.”
“Avoid using this place if you want to receive your products on time. I ordered a wi-fi speaker on Boxing Day and was told it would be delivered within 3-4 days. On January 7th I called them to find out where it was and was staggered to learn that it wouldn't be delivered until February 4th. That's more than 8 weeks after I placed the order! They told me there had been a "delay at customs" and that the company had been "restructuring". I received no update and no apology.
Not the most expensive thing on the planet but the kids were looking forward to using it on New Year's Eve.
Total waste of time.”
“If I could submit a review with no stars that would be more accurate. I only wish I’d read the reviews before ever going to this company. Spent £120 on an illuminated mirror with clock feature along with full bathroom suite. Spent about a thousand pound in total. Had bathroom fitted whilst away on holiday. Came back the clock is faulty... in a day it’s changed 2 minutes. Went into Leigh store to be told we have to take mirror back to be checked by their technicians would take a few days.. if they deem it faulty I get a replacement if not I get it back... they said it could be our fitters who have fitted it wrong... how can you fit a mirror wrong. I offered to pay for a replacement so my fitters would only charge me the one price but they said if the technician deems the item not faulty I get it back without a refund. My problem seems quite small in comparison to some of the problems I’ve read on here but customer service is unbelievable... I had tiles from b&q that were no longer needed and although I had purchased them 2 months ago due to being away they just refunded the money back to me without question yet all I was asking for was a credit note. With service like better bathrooms provides I can’t see them being around long term!!!!”
“I bought a bathroom suite approx 2 years. Can’t remember having any issues with the delivery. My complaint about the this company is that the quality of their product range which the absolute lowest in quality. I have already had to replace the sink tap.
The 2 screws that sit underneath the fountain tap for the bath tub have been dislodged, and therefore no longer in use.
And the thermostat on our shower head is faulty.
We also noticed very quickly noticed the surface on the bathtub changed colour in spots.
Plus they use plastic toilet seats, which give your suite a cheap look.
I understand from someone in the trade that they use a cheap product range sourced from China.
I would seriously advise you to avoid this company if you want a durable and quality bathroom suite.”
“Everything terrible complete nightmare with order getting passed from pillar to post nobody knows what they are talking about prices keep going up and up, made whole bathroom experience a nightmare .Were is my refund?”
“Beyond the shiny showroom and the claims of the best ever sale with 70% discount, there is little good to say about my experience. If you have any issues you have to contact customer services on a premium rate line. After waiting 20 mins to get to the front of the queue the line goes dead and you have to start all over again. We had a couple of items we needed to return. Emailed the salesman Scott who sold the bathroom to us. Advised to bring the items back to showroom there is no refund but we could get a credit note. After loading the items into the car and driving for an hour to the showroom they refused to take them back and issue the credit note. This is despite the email telling us we could return them to the showroom. It is apparently company policy that items cannot be returned to the showroom, just a shame, not all the staff are aware of this. So we then have to contact customer services who we cannot get through to. Please avoid this company they are only interested in taking your money there is no aftercare what so ever. We will certainly not use them again.
We also paid for a guaranteed delivery day the items arrived a week early no one was in so the delivery driver dumped our bathroom in the driveway. £2000 worth of goods just left in the open all day. Some of the tiles were broken, many of the items were heavy and I then struggled to move them when I finally arrived home from work.
The shower seals were broken due to the way they had been packed and we waited over a month for replacements during which time we were unable to use the shower. I don't normally leave bad reviews but this company is not good to deal with at all.”
“After 4 years, my bathroom needs refurbishing because of the poor quality of the products.
Chrome on taps is peeling. The bath taps directly under shower have eroded. Plug hole has eroded on basin. Cabinet under sink has chipped.
I emailed customer service and they informed me that my products were out of warranty as I purchased them before December 2014 and I only got one year warranty. I expressed how disappointed I was with the products and that I now need to refurbish my entire bathroom, they just wished me all the best in the future.
They now offer 10 years warranty on taps and 5 years on furniture. This great if you’re a plumber and can easily change taps at no extra cost. However, if you’re not, then be prepared to pay out for the products to be refitted. My fitting costs were the most expensive part of my refurbishment.
In future I will invest in better quality products and take this as a learning experience.”
“Discusting customer service on an order of nearly £1,000
Debts covered by protective covering not noticed until final fix
Bath scratches only 10 percent refund offeted per item less than £75 in all totally unacceptable ... they won’t call you back all complaints dealt with bi email not good enough!! Treat your customers fairly I will contact trading standards”
“Order online and soon discover their fast delivery is in fact not fast at all. I made two separate transaction with better bathrooms and both had issue. So i cancelled my orders and ask for a refund being informed would take 5 to 7 working days. I called after 5 and was informed it will be with me in the next two days. I called on the 7th and was informed in fact it takes 10 days. I've now just received a mail informing me its going to be a further 5 to 7. Will it arrive then who knows. Also get ready to be on hold for a long time!!”
“Have collected shower cubicle which was OK, followed up by ordering a bathroom suit on the 22nd Nov when trying to fit the semi recessed basin only to find it was probably it had been a return one and had damage to some one cutting the bottom edge with a disc cutter.
Over 50 mile to exchange basin plus a concealed cistern with it being faulty with push plunger not clipping on right.
Just been in to shop about the toilet seat which is white cheap plastic moving about when sitting on toilet, plastic hinge seems to have to much play in.
The response from shop was bring it in and we will send it away for testing?????
Asked if i could look at a slim toilet seat and if this was ok was willing to pay £36.00 pounds extra but was told i had to buy it to look at it and if it was not suitable return it for a credit, this toilet seat was not going any further than the trade counter.
Was told if i wanted to see the seat go to a show room.
After spending a lot of money for this very poor service will never buy from again from Better Bathrooms which should be called poorer bahrooms.”
“Be careful don’t shop here. Very poor quality on sell here. Just had a very bad experience with my bathroom suite. Very disappointing items keeps on breaking”
“Absoloutley shocking service from the customer service team ordered over £3000 worth of products. Spent £1200 on a bath and upon opening the package bath was damaged. Informed customer service team and they refused to get the crack on the bath repaired. Very uncompassionate don’t fare about the customer. Yes they won’t be beaten on price but the levels of service is terrible and no common understanding acknowledged from customer behalf. If you do take anything of these guys be careful as product quality and service not good.”
“Don't buy from this company. Dealing with them post purchase is like going back in time. Forget customer service! They are quick to take your money and pretend to be helpful when they sell you stuff but they don't care what happens to you after that. Waiting times to speak to customer service over 30mins, then you are met with rudeness, condescending attitude and lack of any service! Simply diabolical! They sent me a text to accept a delivery so I did. The following day I received another text asking me to accept a different delivery date. Called customer service about it, no apologies. We booked a date and yet I got another message to accept another delivery date. I didn't receive a 2 hour window delivery communication the evening before delivery date they kept going on about. I got a phone call from a delivery man 10mins before delivery at 8.30am and then a 2 hour delivery window text straight after that phone call. The bath arrived without any appropriate packaging. All 6 jets were exposed and open to damage at all times. Bath was sitting on top of another bath. They told me a standard £100 bath gets packaged in protective material, cardboard but not the expensive jet bath. Where is the sense in that. Unacceptable. Refused delivery as I was not prepared to accept any risk of damages to jets that we could only find out about at installation of the bath at which point Better Bathrooms doesn't offer refunds. They ping you to the manufacturer to deal with. No thank you! Be ware people, spend you money with Soak.com. Fantastic service and competitive prices!”
“Less than 3 years since fitted and taps and waste traps starting to fail. Had to replace the bathroom waste because it had corroded through. If paying £5K to buy and fit you would expect at least to have chrome plated brass fittings as standard not cheap metal. Looks like I also need to consider replacing lever taps as they are starting to stick feel really rough when they move. Replacement part was at least double the weight of the failed part.”
“My personal experience of using this company means I have to say stay well away from using them as there are more reputable companies out there that actually care about their customers.
Visited the store on three occasions before making the purchase and each time the assistants were totally unwelcoming and disinterested. The delivery did not arrive on the first scheduled date which meant a long wait when calling Customer Services and no apology given. On the second day of waiting in, the delivery colleagues dropped my order and damaged my drive. Another call to Customer Services where no empathy shown or apology for what had happened and they thought sending me a replacement was enough. On the third day of waiting in, the item was faulty but I repaired it myself as I do not want to speak with this company ever again. This is an abridged version of events as I could go on. Avoid at all costs unless you’re happy with a poor experience.”
