Name: Big Motoring World
Rating: 2.88

“Purchased car on 24th Jan 2024 from Leeds. Next day substantial oil leak starts. Phoned up after sales department and apparently this is ok and not an issue................ MOT a few weeks ago mentioned minor oil leak. Advised on a number of occasions that this had been fixed and would not pass their 200 point checks if still leaking. So either they lied and didn't fix it or this is a new leak and they do not care. Absolutely shocking service after spending £26,000. Legal advice taken and the made company aware of the Consumer Rights Act 2015 and will look at court proceedings shortly. ***100% AVOID AND DO NOT TRUST IN ANY WAY***”

Helpful Report

Posted 10 months ago

“Never buy a car from this company! Engine light came on before I even got home, they held the car for three weeks at the repair centre and came out with same faults. Sales team got my settlement figure wrong twice then the accounts team also calculated incorrectly. Tried to trick me into buying warranty with misleading information. Avoid this company at all costs! They do not take credit card because then you have no rights to refund! Read reviews first I wish I had!”

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Posted 10 months ago

“Dan was an absolute pleasure to work with! He made the whole process seamless.”

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Posted 11 months ago

“We had great help from Nnonye She was very polite and took great care. Explained well about the finance and the car. Overall very impressed and happy about the service provided to us.”

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Posted 11 months ago

“Awful customer service. There are no garages available or time slots for a technical issue after I bought a car 2 months ago. AVOID.”

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Posted 11 months ago

“AVOID AVOID AVOID Dealing with Big Motoring World has been one of the worst decisions of my life. Purchased a Jaguar F Pace vehicle for approximately £26K, via loan to accommodate my family. I took good care of my vehicle and maintained it under a Jaguar service plan. However, the car engine became faulty just shy of 1 year, without any warning! Jaguar have quoted £13K for a new engine, due to an underlying crankshaft and bearing issue. I contacted the warranty company, (also sold via Big Motoring World) and they have been equally useless and stressful. First the warranty company declined my case, until I appealed it and paid a private car assessor £360 who heavily contradicted their false claims. The warranty company then accepted my appeal, but only to pay £1000 towards the repair bill, despite informing me at the start that in extenuating circumstances they would pay for the FULL repairs. They then denied informing me that they would ever pay for the full repairs, and shadily declined to divulge call recordings stating so. I then proceeded back to Big Motoring World and they initially agreed to repair the vehicle at a repair centre- which left me absolutely elated. They asked for my details and warranty information and begun scheduling the repair at my nearest centre. However due to some twist of fate, at the last minute they retracted this decision, stating I should go back to the warranty company and they have completely left me in the lurch. Both Big Motoring World and Warranties 2000 have had a dire effect on my mental health and finances. I am currently paying a loan with interest but have no car, plus I cannot afford the 13K repair bill, and I am now left helpless. I am self-employed without an adequate vehicle to commute, my wife and kids have no vehicle for travel purposes, and I am struggling to take my family member suffering with cancer to medical appointments. Please do not be fooled in to buying from Big Motoring World, nor using their third party company- Warranties 2000, they are liars and crooks. Once they have your money they will offer little to no support in helping you, plus they have no compassion with their service and aftercare. Dealing with these companies has been the worst financial decision of my life. I am now having to proceed to the ombudsman and/or court, which will incur further stress and money. Do you honestly think it is fair that after a consumer pays £26K on a vehicle, that the engine should fail and be deemed unroadworthy within less than 1 year, without warning!?!”

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Posted 11 months ago

“I came to buy a new car, Reece heped me with whole process. He introduced me to his manager Maz, who was friendly and helpful and helped me to get a good deal.”

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Posted 11 months ago

“I purchased a C-Class ( 3 years old ) and they sold me the vehicle with only 54% battery so some of the electrics are not working even though they told me the vehicle passed a 200 point check so you would expect the car to be in excellent condition. This is not even the problem , the real issue is to try to get it sorted !! The sales agent that sold me this car told me that if anything happened to the car I could take it to any local garage as long as they are VAT registered… that was the first lie … I have now been told I need to take the car to one of their centres - the closest to me is in Snodland ( 50 min away ) but surprise ! They only open Monday to Wednesday ! And no appointments available until February . The service from the after sale team is shocking !! It takes them between 5-10 working days to reply emails, when you call them they can’t do anything for you as whatever you ask has to always be checked my another team and they do not understand my needs. I took an extended warranty with them and I strongly advise everyone to not take anything extra with them. I bought this car the first week of November 2023 , I escalated this issue two weeks after and I still have not had a solution. Never buying a car with them again”

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Posted 11 months ago

“They are so bad , please people don’t buy warranty from them , they are bigger scammers , lying to people , I bought the warranty from the and the guy from bluebell hill sale assistant , encourage me to buy the warranty he told me that it covers everything literally everything, apart from , wears and tears , and now I need my led strip light pack to change , and they told me to go the garage and get the diagnostic and report I did that ad send them the report and they replied to me that they won’t go further because it doesn’t cover apparently, they are big scammers”

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Posted 1 year ago

“CX21ZPM SKODA OCTAVIA HYBRID ESTATE Gear selector fault Rear right brake grinding and scored 1 key not working Container of fuel added yet zero miles I took delivery of the car on the Friday 15th December I did swerve the extra 3 year warranty at £1900 and I'm so glad I did because these jokers are absolutely the worst ! I was told both keys worked and a canister of fuel had been put in the car. On leaving the showroom the car read zero miles of petrol and zero miles of electric, but I did get to the fuel station. The brakes did sound very bad but I didn't know if this was what a hybrid was supposed to sound like. I woke next morning and had a look at the brake discs,looking through the wheel spokes , 3 were OK, one was badly scored and it was clear that the noise I could hear was a worn out brake pad grinding on the disk. It was at that point I found that only one key worked and a fault warning was on the dashboard of an overheating gearbox (upon startup) I tool the car back to the showroom on the saturday 16th December to be told no-one there could help me , i asked to see a manager and she changed the battery on the key and told me she would book the car in on monday and provide me with a courtesy car, and she would ring to confirm on Monday 18th December She never called. I did manage to get through to aftersales on the 12th attempt , the previous 11 attempts resulted in the phone line disconnecting before being answered, and a call to the only line in service, sales, Georgie, who was worse than useless refusing to help or connect me with anyone of any help , however on the 12th attempt to get in touch with after sales the phone did connect, and the person I spoke with was quite frankly rude and unhelpful. She told me to drive the car to kwik fit for a free brake check, but would not autorise any repairs if they were needed. So I travelled to the Leeds showroom after work and there I encountered no help either. I couldn't leave my car with them I couldn't leave my keys with them They wouldn't inspect the car And if I left the car on site , they couldn't be liable for its safe keeping , and no , they had no idea which manager I had spoken to on Saturday that had promised to get this mess sorted out. As the car not only has a metal to metal brake issue and also a gearbox issue , I consider the car undriveable, and had the vehicle recovered under the warranty in the interests of safety to my home address as the site could not guarantee the safety of my car to be roadworthy ,and not guarantee the safety of the car if left on site. I phoned after sales again today and asked them to book the car on under warranty for the repairs, yes of course, we could get you in on the 2nd January.(14 days away) WHAT ? what am I supposed to do over Christmas with no car , I'm terribly sorry sir there's nothing we can do. We are now in a position that I have no choice but to consider this car to be unfit for purpose and reject it on the grounds of safety. I have given big motoring world every opportunity to rectify these issues and now consider our transaction to be unrecoverable Now I wait for the next stage with an undriveable car and they have my money.lets see how long it takes to unwind this transaction , they say 2 weeks but ......”

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Posted 1 year ago

“purchased a Land Rover Range Rover Evoque! on 3rd December 2023 for the sum of £13000 i put £4000 down payment and rest on finance and was agreed the car came with 3 month warranty. To my amazement 24 hours later the engine management light came on!!! Thought all your cars were checked thoroughly (thats what your salesman tell you!) so instantly i contacted BigAssist as advised by your Salesman and any issue will be dealt with immediately but was informed nothing could be done until 15th January!!! but we could get independent diagnostics and the report can be sent to warranty to approve which we did. To my disgust I have received message from BigAssist confirming they will not authorise work for some reason DONT USE BIG MOTORING WORLD DONT BE FOOLED BY THEM”

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Posted 1 year ago

“The customer service has been absolutely terrible. Purchased a car, which broke down after 4 weeks. 8 weeks later and we are still trying to get them to agree to repairing it or give us our money back. No empathy or help from any assistants. Refuse to let us speak to anyone higher up and take ages to get back to you or just don't when they tell you they will. We have had to do all the chasing and arrangements with garages etc. No help whatsoever.”

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Posted 1 year ago

“The customer service has been absolutely terrible. Purchased a car, which broke down after 4 weeks. 8 weeks later and we are still trying to get them to agree to repairing it or give us our money back. No empathy or help from any assistants. Refuse to let us speak to anyone higher up and take ages to get back to you or just don't when they tell you they will. We have had to do all the chasing and arrangements with garages etc. No help whatsoever.”

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Posted 1 year ago

“Would never buy a car from here again. I was sold an absolute piece of rubbish. I’ve had the car less than two months and I’ve been back to the garage six times. They sold the car to me in a dirty state scratches all over it alloys scuffed to pieces had the car a week. My service light came on in my tire light came on and now my engine management light is on which I’m having to wait three weeks to see the mechanic disgusting company all they want is your money”

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Posted 1 year ago

“Please do not buy from this company. I have brought many cars over the years and this is by far the worst after sales company ever ! I tried to make numerous complaints but they honestly don’t care . Make sure you 100% check that car over with a fine tooth comb . Do not believe the advert on their site as to what the car comes with … Spend your money else where - please . No formal complaints procedure , just email and hope someone bothers .”

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Posted 1 year ago

“I was sold a car with 10 months mot left which i accepted...but once I got car home and checked through details it only had 3 months with advisories...I rang after sales to be told well you signed the forms ....the ones on a ipad they flash before you..lol So if you buy a vehicle from these check everything they say as they will clearly say anything to get a sale ...also keep away from extended warranty and other products they try to hard sell you, as alot cheaper warranty out there...you would think a big company like this would put 12 months mot on a new sale but the girl I spoke to [holly]...obviously didn't think customer relationship was worth anything now the sale was done....I bought the car from cannock branch.”

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Posted 1 year ago

“You nede to put this on truspilat as i have”

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Posted 1 year ago

“I regret the moment I walked through the doors of this place. What a terrible company to deal with once things go wrong. If you like hassle, stress and having to get solicitors involved then go ahead a buy an ex lease car from this place. After just over 4000 miles the engine ceased and despite purchasing a 3 year extended warranty they said I that I wasn’t covered. Boy has it been a battle to get the car hopefully sorted (almost 4 months that I’ve had to manage without it), but having to get a solicitor involved to get to this stage is a joke. They force customers to make a review on trustpilot before they drive off, of course you’re happy then, but if and when the car goes wrong, well expect to be left to sort it yourself. Do yourself a favour and go elsewhere. The worst company I’ve ever had the displeasure of dealing with”

Helpful Report

Posted 1 year ago

“I bought a car in January from Big Motoring Word. We are now in November and this car has cost me £1600 in repairs. Yes, and this is with one a one year extended warranty. They fit inferior parts and avoid responsibility at all costs. After picking up the car and driving home the warning light came on. Nox sensor faulty and condensation in headlight. Replaced at BigMW which failed after a week, condensation issue ignored. I had the Nox sensor replaced by an independent garage with a manufacturers part. BMW would only cover part of the costs. The condensation issue eventually caused the headlight and control unit to fail. BMW extended warranty have said take it up with the garage that sold the car and BMW After Sales have said its too far after the purchase to deal with it. Not a company I would recommend. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Trustpilot reviews Thanks for your review! Big Motoring World Your review is pending.Read more Tanya-Marie Baser 2 reviews GB Rated 1 out of 5 stars AVOID AT ALL COSTS-WARNING Avoid these guys like the plague! I purchased a Toyota Rav 4 from here and everything looked great at the time. Sales a little pushy but you get it with all car sales from my experience, nothing you can't handle yourself. Everything seemed to be running smoothly, test drove the car all of up and down about a mile of road (they wouldn't allow a motorway drive). On the day of collection and driving away I noticed the next day a grinding/scrapping noise when braking. More so when driving st low speeds but very sporadic. Called them straight away to report and was asked to get a free brake report and send in. So I did, but after a week no answer. I called to chase up as you do and was greeted with a very rude member of staff at the other end. I explained I've sent the report and since then I've noticed a leak also. Another report and check sent to them further entailed there was excessive wear and tear in brake pads and discs and was barely legal and were unsure how MOT was passed. Please bear in mind I am pregnant and used the car to drive my current young son around I became increasingly concerned and felt very unsafe to drive this. Again numerous emails sent and no one wanting to respond ot become accountable or offer to resolve. More calls and more rude behaviour from staff really for my back up at this point. I've just forked out for a new car and this should be a happy and exciting time, as it is for everyone when buying a new car, this was vastly becoming a nightmare. I then took to BMW complaints page on Facebook and was horrified thay every post seemed to be having similar experience and all with issues the same or worst then my own. By week 3 of no response or offer to resolve I was hell bent on not being stuck with a car, with repairs that should have already been resolved. They promise a full thorough check of the car which is rubbish as when I requested the proof of this ; low and behold it was not available! It was also sold as having a full service history but last service was 2 years ago at 18000 miles. It was on 42000 when purchased so another deception. I sought legal advice and CAB and they were amazing and gave all information that you have 30 days under consumer rights act for them to repair or refund the car. As they employ delay tactics so as your over your 30 days and are stuck with the car I went one higher and contacted finance company who were sensational! They were the only ones to apologise and take accountability for the distress this has caused me during my pennancy and agreed having seeing the faults the car was faulty and started the demand process which they have to follow under financial ombudsman. Low and behold once this was logged I miraculously started getting correspondence! but even this was bull**** I told them that previously I would have been happy to keep the car if they carried out repairs, but as they haven't before the 30 days I've decided to reject the car and go elsewhere. To be clear this had been put in writing 4 times yet them then took it upon themselves to book the car in and I receive an auto text and email telling me where to be and when; they actioned this without my consent and I have all the proof to show how sneaky they were. Then when I called them out on this they sent me at email on the day saying someone will collect the car 12:30 that day when the email came in at 12:35. Expecting me to drop everything when I was at a hospital appointment to check the stress they've caused me at a pregnancy scan which left me being admitted. They are impossible to be fair and reasonable about, have no remorse, empathy and customer service if I could give a minus star rating I would! I was not going to allow them to collect it knowing they could go ahead and do repairs which i hadnt authorised or worst make the car damaged thay i would be liable for. Everything was done through finance company who van be TRUSTED! it took a few more weeks but i did get my money back, all expenses I had to pay out for to show the faults were kindly reinbursed by the finance company. I would 100% use moto novo finance again but never have any dealings with big motoring world. Save your money time and sanity; this experience nearly cost me and my unborn child's life ! AVOID AVOID AVOID AT ALL COSTS. MANY PEIPLE IN SIMILAR SITIATIONS AND ARE LOOKING INTO TAKING LEGAL ACTION AGAINST THEM, don't say you haven't been warned! The reviews on Google are not genuine but paid for (ex-member of staff leaked this information)! if you want real reviews check out Big Motoring World complaints via Facebook.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Motoring World Reviews