British Airways Reviews

Name: British Airways
Rating: 1.72

1.7 Rating 290 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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ph:+44-844-4930750

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fight was delayed in the very last minutes. The wheelchair service was very bad. The assistant did not instruct my mother to get the luggages before she exited the airport. When we realized that she did not have luggages with her, it was too late as the security gate was already closed. Many items in the luggages must have been damaged and so far we still have not yet received the luggages. But that was not all. I cancelled my checked-in bag booking just to be able to add one extra bag. They confirmed me that the payment was successful but the first booking still remained. They have not refunded me so far.”

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Posted 5 months ago

“Honestly. This is the worst airline. Why do you have to pack people like sardines..... just to make a profit. I will continue to use jet2. The space is double of BA. Worst airline. No wonder no one wants to travel with this company”

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Posted 6 months ago

“AWFUL—$6000 for 2 tickets on BA — London to Miami. Heathrow is horrible, overbooked and woefully unable to handle the load factors. Business class on their A380 is a zoo, families with infants are running an in flight nursery. Have to jump, yes jump over other passenger’s legs to get to the aisles. Disgraceful, greedy assholes in line with the rest of airline management today. Beware!!!”

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Posted 6 months ago

“I took a return flight to Joburg. The flight out was late, and I missed by connection. Lost 24 hours in Joburg. The return flight delayed for 11 hours, a few hours before departure. Appalling communications to customers, and "fobbed off" at every opportunity. The company is too busy fulfilling ridiculous DEI quotas, hence the service delivery is so awful.”

Helpful Report

Posted 6 months ago

“I made a notice to myself sometime ago not to use British airways if possible. But after another experience with such a horrible company it’s changed to: Avoid at all cost! I can go into details regarding lack of professionalism, delays, attitudes, lack of planning, safety measures, low class hotel deals when they send u to hotel to spend nights in missing connection towns because of their very poor planning, so you loose vacation days/weeks, wait in lines for hours and hours, get bad responses, stupid restrictions, small room for legs, bags, kids, …etc, and then you go to an assigned contracted hotel with bedbugs and no connecting rooms or suite or big rooms for families so u split your family and share rides with strangers and ride with young kids with no safety measures or car seats and then u come back next day or two when pilots agreed to fly after so many cancellation one of them was because the pilot was tired waiting filling O2 tank!! And when it was done he was times out and decided not fly and left the gate angry leaving 300+ people waiting in line for 8 hours! But I’m not gonna go in details. You also don’t have to challenge or risk it. Avoid it. This is your heaven message and sign from above don’t use British Airways!”

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Posted 6 months ago

“My 4 YEAR OLD daughter has severe food allergies to EGGS. I told the crew and they served everyone eggs anyways for breakfast and didn’t make an announcement and my daughter started wheezing and having an allergic reaction because of the enclosed environment and egg going airborne after people ate it and coughing and talking. I had to administer Benadryl and be prepared to give her her Epipen but thankfully it was only half an hour before we landed and we were able to get out of the enclosed environment that she became fine. A 4 YEAR OLD. She could have died…. If they had served it mid flight or in the beginning of the flight we would have had to do an EMERGENCY LANDING to attempt to seek medical help to save her life… A 15 year old died in 2015 on British airways because of allergies… you would think after almost 10 years there would be some policy changes but no…. They don’t care about people. They don’t care about children. How hard is it to just say, “we are not serving egg today, here is an alternative.” It’s not hard at all. They chose to risk her life….”

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Posted 6 months ago

“on May 10th I flew British Airways into Istanbul on Business Class with 2 bags. Both bags arrived at baggage claim with 1st bag. 12" cut straight through my brand new TravelPro Elite Hard Shell, and 2nd bag. Tumi had 5" cut straight thru hard shell. Filed a claim at airport. Have never heard from anyone. No way to contact a live person. Online claim filing is like being on a loop, it never finishes or resolves. Never again.”

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Posted 6 months ago

“Technical difficulties with the plane have left us sitting onboard at the OR Tambo airport (flight BA056) for over 4 hours now (it is 22.48 as I type this review, we were supposed to take off at 19.20). Besides for the frustration and discomfort, we have also only been offered half a glass of water the entire time! We can smell food all the time too, we are starving, dehydrated and exhausted.”

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Posted 6 months ago

“Worst staff service at Pearson Airport. Extremely rude and downright unemotional. The staff has no manners. online checkin is pointless as you still have to stand in long lines”

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Posted 6 months ago

“My flight from Toronto to London on May 7th was late departing. The connecting flight on May 8th was late departing. The return flight from Budapest to London on May 24th is late departing. The staff in Toronto said that my tennis racquet could not be taken on board. The staff in Budapest said I could take my tennis racquet on board. All in all - not a good experience. I doubt that I will fly with BA in the future.”

Helpful Report

Posted 6 months ago

“Worse airline to date. Pay a premium for below par service. Complaints are not dealt with adequately, still waiting 5 weeks to on about my complaint about an awful delayed flight going away and then a cancelled flight rescheduled the night before we were due to fly back but the only one flight available that day & was to a completely different airport (london city) to the original one (Gatwick airport) meaning a costly cab fare to pick the car up with 4 young children, not the way you want to end your holiday. So i call BA to follow up as they have ignored my complaint for 5 weeks, what do i get, you can't actually speak to customer relations who deal with it, they will not give you a number or an email instead i am told wait another week and someone from ba may chase them up. What on earth is that about? BA used to be a great airline, you are certainly one of the worse now. Very disappointed, avoid BA at all cost or you will be out of pocket and BA really does not care about its customers.”

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Posted 6 months ago

“Absolutely horrendous bad customer service. Lost my wife’s mobility scooter. Still not got it back. Website sends you round in circles achieving nothing & absolutely impotent get to Spain an actual person who can help.”

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Posted 6 months ago

“After receiving an email stating I would receive full credit compensation for upcoming trip due to sending my letter from my physician after breaking my leg and unable to travel, I was told today ( 2 months later) I would not be receiving the credits.”

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Posted 7 months ago

“My husband and myself flew to st Lucia in economy, our seats were changed from the ones we booked, even though we had paid for the privilege. The cabin layout is just as bad as budget airlines, the toilets are horrendous and very difficult to access as trollies are constantly coming round. The food was just about edible for the main meal, later a snack was served, a red pepper and chicken lattice pastry. After eating it I checked the information on the pack, apart from the fact that the supply company was registered in the Netherlands, I was horrified to discover the snack was made with chicken imported from Thailand, absolutely disgusted, our national airline can charge extortionate prices and treat it's passengers like cattle. We were informed that no hot drinks were available as the boiler was broken!! On returning from st Lucia, we were delayed due to a problem with the aircraft at gatwick, the aircraft was changed for a very old one. Having paid for premium economy we were disappointed to find there was not much more room than there had been in economy and actually only one toilet available for the premium cabin, the food choice again was very poor and the quality just cheap and nasty. The flight attendants had an attitude problem and were very unhelpful, behaved as if they were doing you a favour being there. Hoping to never have to fly with BA again”

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Posted 7 months ago

“I write to express my great disappointment with the treatment we received on my recent flight No BA 256 from Delhi on the 19th December 2023. I have been a member of BA Exec club (No. 22816973) for several years and regularly flew both on the shuttle from Manchester to Heathrow as well as to Madrid during the 1980's & 90's and also on long haul to New York and always found the staff excellent. However, this was not the case on this flight, the first problem was the extra legroom I had booked for our party including my wife, Patricia Fazackerley. We discovered that the plane had been changed from the original type and the seating arrangements differed, but I was not informed of this even though we were advised at check-in that we did have the correct seats. After discussing with one of the attendants I went forward to attempt to solve the issue with Julie the flight senior attendant, who was having a torrid time with a young foreign lady regarding the Velcro on her seat, after a while I managed to advise Julie of my issue and she agreed that this needed to be addressed and stated she would discuss this with your team at HQ. Fortunately, one of the friends we travelled with offered to change his seat allowing my wife to move to a seat next to an emergency exit, which I was under the impression should not be allocated to passengers needing assistance. Once I had returned to my seat I raised the inflight screen which immediately fell down and struck my leg, with this I returned to find Julie to report this and she accompanied me back to my seat and saw to her amazement that the screen did fall down without any interference, she tested the arm of the unit and agreed that it was indeed unstable and advised that the problem would be reported to an engineer to be repaired. I also agreed that this should be classified as a health & safety issue. At this point I gave her my email address and she assured me I would be kept informed; this has not been the case to-date. Again, I discussed with her about being relocated to extra leg room seats to which she stated that she would only up-grade my wife on her own to a better seat knowing full well that my wife would not accept this as she will not travel alone. All the problems would have been resolved at that point if she had agreed to move myself & my wife as that would give my wife the leg room we had paid for and our friend would have return to his own seat and myself from the defective seat. Later I noted that the young foreign lady had been up graded which goes to show that an English man being polite did not have the same effect as a foreign person who continued to create a fuss. My problem did not end there as when our meal was being served the screen once again fell and struct my leg for a second time which ended up being bruised and this was witnessed by a member of the cabin crew who reported it back to Julie. After a few hours the captain came to our seats and took hold of the screen and implied that I was making the whole thing up and even stated that Julie felt that I had moved the screen myself causing it to fall even though I was standing behind her at the time it happened he even stated that the young cabin stewardess had stated that I again had interfered with the screen causing it to fall. I was getting very annoyed by this time and my fellow guests confirmed they had witnessed the incidents. The captain continued with his accusations until I pointed out that a section of tape had at some time been attached to the screen arm to prevent it from falling (see pictures attached) I did have to agree with the captain that whilst he was with us the screen did not fall and I put it to him, could it be due in some way to the pressure in the cabin at 35,000 feet. Following this he took a different approach laughing and joking and suggested a couple of bottles of Champagne would help resolve the issue, I disagreed but the captain was then called away by a member of staff. On leaving the plane at Heathrow Julie offered me a white plastic bin bag containing two bottles which I declined suggesting she gave them back to the captain as I did not feel a bribe was in order, however she insisted, and my wife took them and advised that they would go to our daughter. The ironic thing was that going through security we were advised that as the bottles were not in a plastic sealed pack they would be confiscated. I explained that they had been given by the pilot as a gesture of good-will but was advise that all BA staff would know that they would not be allowed through without the correct sealed packaging. (picture attached) so what was the point. I am at a total loss as to why after all that happen that we could not be compensated by up grading to the business class which had numerous seats free. Please could you advise what remuneration you are prepared to offer in order to put this awful episode behind us. Your sincerely C Fazackerley”

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Posted 7 months ago

“There’s no one on the club Europe check in desk here at Oslo despite quite a queue forming….happens too often when travelling with BA.”

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Posted 8 months ago

“British Airways are so sympathetic and understanding, my mother is in end-of-life care, and they hit me with a £1000 cancellation fee AND then refuse to supply a cancellation invoice, which means I am unable to claim on my travel insurance.”

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Posted 8 months ago

“Scumbag airline.”

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Posted 8 months ago

“I paid for my ticket and to change the date afterwards. I realised that it s better to cancel. I checked the website through manage your booking there was cancellation option, when I read their policy they said an amount of refund will decided then communicated to you via email, then it would be up to me to accept or reject that refund. Based on this I have cancelled my booking after 7/8 days I received a refund of around 20% of the total amount without an email to accept or reject it. I called customer service they said I m lying and they asked for a screenshot because I should have been advised with the amount before cancellation. I asked them to email me the cancellation email stating the amount that I signed for as per their claimings, they sent nothing coz they are a bunch of scammers and lyers. I will never ever use BA again in my life because they scam people to make money.”

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Posted 8 months ago

“If I could, I would give zero stars. Their own website sold us tickets with checked baggage, once I payed and checked it had no bag allowance. I have screen shots from their own website saying baggage is included in the ticket, but customer service says sorry, can't help you! And refund in this day and age takes 7-10 business days?? Also, chat service extremely slow and full of useless pleasentries.”

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Posted 8 months ago

British Airways is rated 1.7 based on 290 reviews