British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Services dealt with overseas. Bad line, speak too fast, just read set statements, put you on hold, do not care, shame on Foreign Gas - as they should be known!!! I beg you avoid them, it saps your will to live!”

Helpful Report

Posted 5 months ago

“Everything always set aside afternoon to deal with by knowing it will take many calls and never gets resolved, can’t close account can’t change details and why can’t you employ British people to answer calls instead of somebody in South Africa , nothing ever gets sorted”

Helpful Report

Posted 5 months ago

“If I could give one I would absolutely ruthless company. Over charging me I keep getting charged £500 per month for just electricity then the same with gas. There's no escape when you get with this company. I refuse to pay because there's no way I'm using so much money, it's ridiculous. The cost of living is hard enough as it is and then having a scam of a company rob you blind just tops it off really. I haven't been able to pay an accurate bill since February. Due to the payments changing and being overly priced . One moment I owe them a grand one moment I owe them 2 grand and the next 400 . It's all messy. So no I won't pay. I couldn't care less. Take me to court . I dare you, I'll tell them straight. I want to leave this company for good. It's caused me nothing but stress. The worse you could do is a fine and I simply don't care . Because there's no way it costs a grand per month . Do not go with this company leave!!!!!!!!”

Helpful Report

Posted 5 months ago

“After moving to a different supplier, I got my final statement from BG (regular DD payer, my account was in credit so they paid me the credit balance). 5 months later they send me a bill out of nowhere stating that I owe them £1300. BG have a lot of negative publicity following their billing platform change, they're not admitting it and not helping customers. Anyone else getting a whiff of new Post Office scandal?”

Helpful Report

Posted 5 months ago

“I had a letter at the weekend saying we are sorry you are leaving British Gas, but I never actually left. So I don't actually know what is going on. Ringing them up isn't easy because the person I spoke to was very rude and aggressive, and nothing got done. A one star is very generous in my opinion.”

Helpful Report

Posted 5 months ago

“Awful experience with British Gas. Their smart meter was faulty and I couldn't top up. I spent 3 days and countless call to S African call centre, completely useless. Customer service on X and Face Book equally as bad. I'm switching supplier tomorrow!”

Helpful Report

Posted 5 months ago

“No phone number. Hiding behind this fact possibly ??? Impossible to contact. Threatening to take us to court for a period we didn’t occupy. Avoid these people. Chaos by the looks of it.”

Helpful Report

Posted 5 months ago

“Horrible communication!! I have an ongoing case in regards to my account migrating to a new billing system without my consent, which caused my credit score on ClearScore drop by 334 points (showing that I closed my electricity and gas accounts with BG). This happened in November 2023 and yet still they can’t fix this!! I was calling every month to get an update and was promised by numerous people for my credit to go back in a month, promised to be contacted by numerous case managers at least for an update. Just to find out that one of the colleagues filled in the form incorrectly, then some colleagues were trying to fix an issue with me missing the payment which never happened. It’s seems to me there is a bunch of people from abroad who don’t know what they are doing or talking about. Making me waste my time every week now when I call and chase them!!! No one ever contacted me back, EVER! Now I found out that the case is closed without any update or resolution. I literally dont know what to do anymore, this is so frustrating. They talk nice to you on the phone and pretend to care, promising to call back in a week or send an email, but as soon as you hang up the phone, they disappear and you have to waste your time calling them back over and over to at least get some kind of update.”

Helpful Report

Posted 5 months ago

“This energy company is a shame to Great Britain, constantly engaging in illegal actions and cleverly blocking communication with customers. To make a long story short: I have been their customer since 2010, but they have changed in the last 3 years. I rent a studio apartment that only uses electricity. My work involves a lot of travel, meaning I am out of the country for an average of 3-4 weeks every third week. Despite this, they have put me in over £900 debt. I live alone with no family members. This is absolutely disgusting. Basically, within a year, I stay in the property for about 6 months and have to pay 14 times more than I pay for my upholstery workshop where I use heavy machinery.”

Helpful Report

Posted 5 months ago

“Fail to deal with complaints they close it without any effort to do anything and when you question it they ask what you want them to do about it.”

British Gas 1 star review on 17th July 2024

Helpful Report

Posted 5 months ago

“Pathetic customer service from BG african call centre.. last 4 since we joined BG we don't have electricity to our place, last 4 days calling BG for engineers visit but they keep asking silly questions like electricians visit paper work, then said you need to call local distributor, till now no electricity to our home or BG did not even bother to send engineer out.. its mind boggling to see the way billion dollars company treating their customers...”

Helpful Report

Posted 5 months ago

“Trying to get a answer about electricity 56p standing charge. A vast increase. Compared to 30p for gas. But can't get a answer. Brilliant”

Helpful Report

Posted 5 months ago

“I am recently bereaved and trying to explain that the bank account the direct debit has come from is closed. I am expected to shout with someone in a noisy call centre! I cannot hear myself think! This is no way to treat people. I will just wait for them to post their demands out to the person who has died now!”

Helpful Report

Posted 5 months ago

“Avoid at all and every cost. If you move into a new house and you inherit them, move immediately. Take pictures of your meters on the day you move in and document every single call. Massive thing to beware of, if they say they have cancelled a bill, they haven't really - they call it cancelling but actually will just hit you with it a bit further down the line. The most awful, unscrupulous organisation I have ever dealt with. The customer service is non-existent. They will tell you a different thing every time you call. I could literally not warn people off enough about this company.”

Helpful Report

Posted 5 months ago

“I have had 18 months of absolute hell with British Gas, I've had to pay over £1,000 due to there mistakes, I've spoken to people who have absolutely no idea what they are doing, I've gone into food poverty because of British Gas, I had a complete breakdown and my mental health has really suffered. I recently moved house and as you can imagine I was desperate to leave British gas, I submitted 3 meter readings that they stated they had not received! Ringing another country doesn't help as the staff clearly haven't been given the skills to take something as simple as a meter reading down. I left them in May, and paid over what I owed them as I was charged an extra two weeks, plus arrears that there incompetence had coursed and yesterday they took a full payment out of my account for gas and electric for a property I had left in MAY! I just can not cope with anymore from them. They have left me in a terrible place with my mental health and still things are not resolved.”

Helpful Report

Posted 5 months ago

“Keep away from them very expensive and manipulative and extortionate I had a very bad experience Once my contract finished they put me on out of contract and they charged almost £500 a month instead of £130 Not recommended at all”

Helpful Report

Posted 5 months ago

“I have just had a cold call from you and the man said he wanted to set up a call to discuss our gas needs. I explained that it was my husband that deals with the gas and electricity and that we had recently changed suppliers. He totally ignored me and asked when I wanted a call then hung up on me when I said it was my husband he would need to talk to. He interupted my business call with that and to just hang up was incredibly rude. I wasn't rude to him so expect the same back. Won't be swapping to British Gas any time soon if that is how your employees treat people.”

Helpful Report

Posted 6 months ago

“I am writing to express my deep dissatisfaction with British Gas. Despite not being a current customer, adverse credit markers were incorrectly placed on my file without any prior notice or communication. This action, based on outdated details from a previously settled account, has severely impacted my credit score and caused the postponement of my new mortgage. While I was initially assured that the matter was being addressed, weeks have gone by with no resolution. I recently received a notification stating that the case has been closed, yet the issue remains unresolved. The incompetence of British Gas staff throughout this process has left me no choice but to escalate the matter to the ombudsman and seek legal advice. I am extremely disappointed with the lack of professionalism and accountability displayed by British Gas. I hope no other customer has to endure such a frustrating experience.”

Helpful Report

Posted 6 months ago

“Ok if U don't have a problem but if U do get through to a foreign call center where staff are useless can't sort out problems say they will phone U back and they don't terrible customer service”

Helpful Report

Posted 6 months ago

“Had a complete new system installed. Great salesman with great promises. Was told it would take two engineers four days to complete. Install day came one engineer arrived I asked where the other one. I don’t like working with anyone else he said. So he started. 7 days later still going. Floors butchered brand new kitchen cupboard basically hatched light fitting smashed. Can safely say this was turning into a disaster. On fill up day my god I have never seen Dutch a sh*t show water flooding out of the hall ceiling and one of the bedrooms at this stage I had been in touch with the regional British Gas manager complaining. I am now nearly four months on and still having issues. Water hammer issues. Finishing imperfections. In my honest opinion I would not use British Gas if my depended on it”

British Gas 1 star review on 14th July 2024

Helpful Report

Posted 6 months ago

British Gas is rated 1.2 based on 3,020 reviews