British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas has to be the worst energy provider in the UK and from my personal experience I couldn’t recommend anybody strongly enough to avoid this company. I tried over a period of several months to resolve an issue with them which was only resolved by engaging the energy ombudsman who ruled in my favour and I was duly compensated. Several months later having switched thankfully to another provider (octopus - who are fantastic in contrast) British Gas are still contesting the decision and preventing the account to be closed - in what it seems is a mixture of corporate incompetence and bullying of an innocent customer. Do yourself a favour and do not use this company. If you work for this company I would be ashamed.”

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Posted 9 months ago

“Very good service”

Helpful Report

Posted 10 months ago

“T British Gas take no notice of customers. I have Smart Meters and they have been estimating my bills for approx 2 months. They have done to rectify the situation even though I have sent emails asking for help. I am a pensioner and cannot manage my money when my bills are inaccurate. I am now leaving British Gas and they have not stopped contacting me since I made the decision, ironic isn't it.”

Helpful Report

Posted 10 months ago

“Incompetence and daylight robbery My account has just been updated since December after months of waiting for you to refund overpayments and for you to install a smart meter which you cancelled 3 times on the trot. I'm expecting around £500+£75 good will payment in a refund yet, you only show me as £168 in credit which includes the £75 good will payment. Your service has been terrible, stressful for me and caused endless worry because you won't listen to me and provide the general service that a utility supplier should. I've just switched but will be hitting social media to confirm that your company has literally just robbed me out of hundreds of pounds through your incompetence. Terrible service.”

Helpful Report

Posted 10 months ago

“Terrible company nothing is managed properly this company not sure they call them British gas should be called dodgy gas company”

Helpful Report

Posted 10 months ago

“British gas drove me utter despair, they are the worst company ever, they don't care about anyone, only profits, they don't talk or treat us like humans or give us respect,,.even after I have left them, they are still sending me bills and stressing me out. Please if your with them, get away from them, they are absolutely terrible. I can't wait for the greedy useless company to go bust, because I believe in karma..we all can't be wrong about them. If they hound me anymore, I'm taking legal action.. Please stay away from them. Thank you..x”

Helpful Report

Posted 10 months ago

“Stay safe, stay well away Had homecare for many years, started sending out contract engineers, late services, every time, and failed to provide the service promised. Many of the normal £35.00, compensatory payments made due to poor workmanship. Had a gas leak, landed up in hospital 3 times, with severe breathing difficulties, ignored my plea and concerns. Water leak, due to perished pipes. Got another boiler company to replace boiler, do safety checks, and I provided British Gas With images and videos, and written proof of perished pipes. Continually being asked to provide this evidence, how many more times. Over 100 days of trying to come to resolution, and was informed when ringing Centria, the claims team, that British gas is not responsible. No letter in writing, no emails, and no call from them, only a call from myself, to learn of this situation. I would prefer not to give any stars but unfortunately you have to provide one. As to people's safety, I did not know that natural gas could cause major health issues, a natural gas safety monitor is cheap enough to buy, British Gas tell you about selling you carbon monoxide monitors, but no safety as to natural gas poisoning. Stay well away, from this company.”

Helpful Report

Posted 10 months ago

“Never join british gas they are the worst energy supplier in existance. Have terrible customer service and threaten to take you to court for failure to pay when they never send you a bill. Join them at your own risk”

Helpful Report

Posted 10 months ago

“We are £7,636.59 in credit according to their website! We had a faulty meter and then a new meter installed in December which we thought was a smart meter but isn't so they've been estimating our day and night rates. I cannot take a day and night reading on the new meter and anyway there's no way of entering two rates in our account online. Two long webchats haven't helped. There's no knowledge - they just replied with their own cut and pasted online instructions and prompts that weren't even relevant to our meter. What has happened to British Gas??”

Helpful Report

Posted 10 months ago

“The app is a total waste of time not been able to log in for over 2 months despite reinstalling the app-5*”

British Gas 1 star review on 12th March 2024

Helpful Report

Posted 10 months ago

“Avoid this awful , rubbish , company that bring on so much stress , worry and time wasting. Even after a long complaint and getting the ombudsman involved we now have more problems with not seeing our usage or receiving bills. After allowing BG into our home to install a new smart meter and electric box, they even connected the off peak wire to the peak. The best customer service you can hope for is that they don’t hang up the call. Unfortunately they always do. When you complain it gives them 8 weeks to ignore you. Then you end up involving the ombudsman anyway. They do not solve problems at all and everyone you speak to tells you something different. Well done BG 👍”

Helpful Report

Posted 10 months ago

“Awful service. Oblivious staff to their own tariffs. Sakshi had no idea what was going on. Terrible customer service from two further agents on the phone. Very rude and unhelpful. Could not explain different payment plans or tariff. £150 exit fee per gas and electricity is looking tempting...”

Helpful Report

Posted 10 months ago

“Most suppliers install a meter and have it running right away not British gas 5 weeks from installing and still not commissioned”

Helpful Report

Posted 10 months ago

“Friendly staff but TERRIBLE administration and smart meter was showing I owed 110k!! Ive spent HOURS trying to sort it out. Now im in credit so ive managed to escape its been a nightmare. I will never go back. Ive got to wait now 42 DAYS for my credit back. All so shockingly bad.”

Helpful Report

Posted 10 months ago

“Appalling service.been waiting for a paper bill. On 020324 had a letter to pay on my online account.i haven't got an online account and don t want one and I haven't had the internet since july2017,I have to rely on free WiFi. I have now received two letters to pay on my online account . Ive phoned 3 times to sort this out and can't understand a word they are on about. You can't email them as it is not monitored and they have com up with an email account which hasn't existed for 7 years. They have my mobile number why can't they ring me from someone whose first language is English,after all I do reside in England.”

Helpful Report

Posted 10 months ago

“I switched, I was wary due to poor customer service in the past. I was not informed of a 125 deposit in case I don't pay, I was not informed of this so called to cancel as in 14 day cooling off period. I got a women who sounded like she was working from home (which is fine) noise in the back ground, she was rude with poor phone service, she would not give her name, would not let me cancel and put the phone down, I think I'll go with Octopus”

Helpful Report

Posted 10 months ago

“All I want is to pay my bill they have a smart meter reading and I also sent a meter reading my self on the 29 feb 2024 still can’t get a bill sorted all they say is 7days it’s been sent to back office very very sad in this day and age with money all you want is to know your bills r sorted and you don’t owe them anything. This is why I went on monthly payments”

Helpful Report

Posted 10 months ago

“I would not recommend British Gas. I've dealt with other big Companies in the past they have the worst Customer Service ever. I've been trying to sort out why they've been asking for extra money on top of my monthly payments I've barely had a response back from them. On the odd occasion they've replied to my Trustpilot reviews only to send me links that don't work. Non reply addresses, texts. Their now added interest threatened me with bailiffs. I have a chronic condition all this worry has just made it worse. So l've started online proceedings to The Ombudsman. I cannot wait to leave this Company From Ann”

Helpful Report

Posted 10 months ago

“This company are a complete joke. The people you speak to don't actually know what they're doing tbh!!! The customer service seems to be outsourced to Africa somewhere and most don't actually know what they're doing or there's a serious language barrier. The bills keep changing from one extreme to the other. I actually get stressed calling them tbh!!!! They always get things wrong (in my personal experience). You get put on hold constantly or passed from pillar to post!!!! Something that should only take 10/15mins to resolve, takes me hours. Forget it!!! This has happened numerous times for me! I'm done!!! AVOID AVOID AVOID!!!!! I'm moving to a British based customer service where people actually know what they're doing. British Gas .. really....? Whatever happened to such a well established company??????”

Helpful Report

Posted 10 months ago

“Absolutely diabolical service, been trying 3 months to sort out my bills and smart meter. Passed from person to person, calls dropped,no continuity, don't phone back when say they will, and call centres are not British!! Absolutely appalling customer service. Have now switched supplier. Only gave 1* as no option to give 0”

Helpful Report

Posted 10 months ago

British Gas is rated 1.2 based on 3,021 reviews