British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

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“Absolutely appalling!!! My direct debit wasn’t taken last month now I’m in debit to them !!! After using their chat line I didn’t get a result . So today after receiving a bill telling me I’m in debit by a large amount, I rang them !!! After being put on hold by 3 different people and 45 minutes later another foreign lady answered. This experience was unbelievable, she was so rude , tried to put me on hold again but that was not happening!!! And during the conversation she constantly spoke to her colleagues in a foreign language 🤬🤬🤬I have never experienced such a disgraceful and discriminatory in my life . We are not allowed in this country to do this to others but they can do whatever they want to English people!!! British Gas seriously need to get their act together if they want to keep their customers and train the appalling staff they employ!!! Disgusting 🤮”

Helpful Report

Posted 1 year ago

“I have very bed experience with British Gas,I moved in new house in January and having issues with meter.so many times call them because while I was doing top up needs to put manually,British gas said it’s a communication problem from day one to today and said rise complain for me, someone call me back and shot out but no one call me back and shot out my problem.having a very bad experience.”

Helpful Report

Posted 1 year ago

“Faulty smart meter after 3 months and a £487 bill got a new supplier no problems now . Stay clear of thi lot”

Helpful Report

Posted 1 year ago

“The worst service I received ever. I have been chasing British Gas since the beginning of the month, called few times. When I tried to top-up the gas meter, I received a flashing message CALL HELP on the display. When spoken with British Gas 02 Dec, they said that technician will come on 29 Dec, lately managed to change to 18 Dec if they ever come. Also British Gas is trying to impose me change to smart meter, otherwise I have to pay £179 for the gas meter, and 139 for electricity meter if they cannot repair the old one as lack of manufacturing. How come, their people don’t want to come at home earlier because I still have some money on my meter??. Disgusting attitude. Eventhogh I additionally have £20 on my card. I cannot top up because the gas meter is blocked. I am not treated nicely at all, not sure why. At the moment I have reduced the temperature at home to keep the money available. I have a chronic progressive disease causing inflammation in the joints and have to keep hot and dry at home… I will sick further advice of their behavior.”

Helpful Report

Posted 1 year ago

“I am chasing British Gas since the beginning of the month, called few times. When I tried to top-up the gas meter, I received a flashing message CALL HELP on the display. When spoken with British Gas 02 Dec, they said that technician will come on 29 Dec, lately managed to change to 18 Dec if they ever come. Also British Gas is trying to impose me change to smart meter, otherwise I have to pay £179 for the gas meter, and 139 for electricity meter if they cannot repair the old one as lack of manufacturing. How come, their people don’t want to come at home earlier because I still have some money on my meter??. Disgusting attitude. Eventhogh I additionally have £20 on my card. I cannot top up because the gas meter is blocked. I am not treated nicely at all, not sure why. At the moment I have reduced the temperature at home to keep the money available. I have a chronic progressive disease causing inflammation in the joints and have to keep hot and dry at home. I will sick further advice of their behavior.”

Helpful Report

Posted 1 year ago

“You cannot get to speak to anyone.first it's a computer then your on hold for about 40 minutes then they say it's not the right chat and you need to use the other chat system. I feel like there is no one there at all”

Helpful Report

Posted 1 year ago

“I have been with British Gas for my electricity supply since I returned to the UK in 2021after working abroad for some time. Every interaction I have had with them has been appalling . A meter fault I was told would take 5 days to fix took months. My first SEG payment was due in August. After chasing and chasing I eventually got it in October. The last issue takes the biscuit. I need to add my partners name to the account. Its been over a month and three promises to do it and still her name is not there! My broadband supplier- one day. Same with my gas supplier. BG over a month and I still do not know when! I’ve had enough and am switching supplier even if it will cost me a little bit more. Worst customer service I’ve I have ever experienced”

Helpful Report

Posted 1 year ago

“App is appalling it’s shown zero balance on both my gas & electric meters for over 9 weeks now. Top ups never go on to my smart meters & I’m constantly having to ring up as the meters don’t accept my top up manually. Ridiculously expensive too”

Helpful Report

Posted 1 year ago

“Absolutely appalling company. Switched to BG October 17th. 7 weeks of hell. The amount of emails, phone calls and online chats we’ve made and we still haven’t had any help. 3 complaints, 2 missed days of work for their engineers to come out and connect our peak/off peak correctly but unfortunately they haven’t. The staff hang up on you after waiting on hold for 40 minutes. This happened 8 times because they can’t offer you any help. Left with no heating and hot water for 3 days, no apology. Changed our tariff without telling us. Charging us one rate all day and night with Economy 7 so should be on a night rate. Just received an email today in reply to our complaint 46 days ago telling us to be home on Monday 8-12 for another engineer to come out, even though they know we work until 4. If we don’t get in touch by Monday 13th she will close the complaint? Left no direct contact for herself though. Hopefully the ombudsman will sort it out so we can leave. No customer care at all!”

Helpful Report

Posted 1 year ago

“I am trying to download my bill. Last week I was told it would take 48hrs to upload as I'm a new customer. Fair enough. Waited 3 days just to be sure, same issue. I was kept waiting in the chat function for nearly 2 hours and passed to 5 different employees only to be told it was a 'technical hitch' from preventing me doing so. Apparently it will take 10 -12 working days to fix the problem. I won't hold my breath that in two weeks the problem will be fixed. Will change energy supplier to our old one at our previous address. Slightly more exppensive per month, but never experienced these issue with them.”

Helpful Report

Posted 1 year ago

“Disgusting company with no customer service. Not sorting any issues or taking any responsibility. Lies, excuses and ignorance.”

Helpful Report

Posted 1 year ago

“Worse company ever! Been with this unreasonable company for over 10 years, moved address and kept using them, they claimed they sent closing bill to my current address which I never got! They put missed payment on my credit profile, this is a company that I continue to use in my current address. If I was avoiding payment would I continue using their services in my current address? Happy I left them after 13years. I can't continue using your service and paying you if you are unreasonable and this wicked !”

Helpful Report

Posted 1 year ago

“Had a new boiler put in about six months ago by British Gas .The first cold spell and the heating is packed up. It's Saturday afternoon and no way to make contact for an engineer.”

Helpful Report

Posted 1 year ago

“You have charged me over a grand you are rip off you have made my mental health worse”

Helpful Report

Posted 1 year ago

“British is the worst company… British has is the worst company imaginable. If you are moving into a property do not use British Gas, if you are thinking of changing provider do not use British Gas. They have an awful, awful customer service ... they are incompetent beyond belief, they have not been trained and are not interested in your problem they just pass the call endlessly to each other, they drop the calls this is after they make you wait for an hour. DO NOT USE BRITISH GAS!!! Today they left me with electricity because they failed to attend their appointment”

Helpful Report

Posted 1 year ago

“Since opening an account after my husband died I have been unable to open an on line account. Made at least 3 calls/chats and raised a complaint but still no joy. How hard can it be to see my bills on line? Terrible service. I feel like switching for this alone.”

Helpful Report

Posted 1 year ago

“British Gas, if you going to launch a new app why do you come with a product which is so awful ... Interface is bad and plain, now when looking energy usage is not possible to compare different months or years, which was possible in previous app, you are still showing I have an account associated to an address i have moved out almost 3y ago .... Honestly”

Helpful Report

Posted 1 year ago

“Received a letter saying we were £1800 in credit then received one saying we owe £1800. Their customer service line is a Kafkaesque maze. Got passed through 5 people, having to tell the same story 5 times, only the phone 1.5 hours just trying to talk to someone that could tell me if we owed money or are owed money. Absolute joke of a company. Customer service so bad I’d not use the company again”

Helpful Report

Posted 1 year ago

“I received a letter on 17 November saying my a/c no. was changing but did not mention any other changes or wld be sending me a bill for 2 months when my contract with them is to receive qtrly bills. Also did not mention they would need meter readings. The bill was an estimated bill, and way overestimated. Have checked online and a B.Gas article says they have been planning this change of accounting system since 2021 and not to worry there would be no changes. But they have changed things and are in breach of contract. I do not have to accept an estimated bill. When I complained, this arrogant person in the executive dept phoned me and said he was closing my complaint and twice refused to send me a deadlock letter so I could take my case to the ombudsman. They do not comply with their own complaints procedure either. Why is this awful company with such arrogant staff still allowed to operate as a business.”

Helpful Report

Posted 1 year ago

“I submitted my meter readings for this month 25/11(as i do every month) The next day i got an email reminder which i ignored. But 2 days after that i got a text reminder. I duly checked my a/c and my readings had been stored. I used their we chat 242 in line but seemed to be progressing quickly so i hung on. When i finally got someone she asked "would i like her 2 submit my readings", of course i replied yes. Then when i asked about the chasing msgs she replied with some totally wacky reply then told me to ignore it. When pressed for an answer to my question she told me i could submit my readings 2morrow!!! I gave up but on checking my a/c 2nite the latest statement is for the period 30/9/22 (!) - 29/11/23!!!!!! USELESS is a kind way of putting it. I won't be as kind when i ring them 2morrow.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews