British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“app really less than average , useless , not informative atll compared to other suppliers”

Helpful Report

Posted 7 months ago

“Basically my complaint went on for months and then the person who was dealing with the complaint made a major issue by sending me a large cheque refund i called British Gas to see if it was correct and would it be ok to cash the cheque I was advised that it was fine so I did then a new person from the executive team took over the case, after checking the complaint she said that even though he made the mistake I had to pay the money back as I cashed the cheque, not impressed with this situation was told to contact the energy ombudsman, he did his best but even though British Gas admitted that they made a lot of shortfalls and said sorry and gave me a £200 gesture of good will, but still left me with a electric bill for over one thousand pounds, and I did email the ceo Chris o'shea and so I contacted the centrica media team and they promised that they would try to help me, they gave me a new case handler Claire Woodward, but it made no difference, and she tried to help, and gave me some advice but I was not happy about this and did reply to her email but all I meant in the email was I was looking for more advice and help before I decide what I want to do but she decided to give me a dead lock letter which I never requested, plus the new case handler Claire Workman basically went on holiday only a day after she took up the case and will not be available for weeks, so yet again British Gas dragging out the complaint, on top of this I bet the british gas employee who put a family into major debt will definitely have his job and leaving a vulnerable family into major debt”

Helpful Report

Posted 7 months ago

“If l could zero stars l would, so many complaints but here is just one of them . I was involved in a hit and run and ended up in hospital when l come out of hospital l had a taxi back so l topped my meter up on the journey home. They promised me the money had gone on to the meter , so when l got home no electricity so l phoned them up and they said your meter is faulty please wait within the hour for a engineer. So l waited no engineer turned up l phoned them up again and l was told no engineer was ever booked your meter is fine and treated me like dirt on my shoes!! In the end a neighbour of mine helped me so l put the phone down on British Gas. They are a waste of time , customer services need training big time and my 14 year old niece would do a better job working for them .”

Helpful Report

Posted 7 months ago

“SHOULD HANG THEIR HEADS IN SHAME I have had a billing and meter dispute / complaint with British Gas ongoing now for 3 months. I have a disability and the way in which BG treats disabled customers is utterly appalling and they should be ashamed of themselves. I have sent over 40 emails now to the Executive Office, Directors and customer services and now the matter is with the energy ombudsman. I have even contacted my local MP to ask for help as no one at British Gas is bothered to care or help. Two managers have dealt with the complaint from the Executive Office, both failed to deal effectively with it. After just a couple of emails they completely ignored email after email that I sent and I never heard from them again. You both should be ashamed at the appalling service you gave. A mediator then stepped in assuring me he would deal with my complaint and resolve it. He failed to ring me when he promised. When he finally did contact me by email days later he completely disregarded what the complaint was about and an engineers visit and said all was sorted now. IT WASN'T and despite emailing him 3 times asking him to contact me he has ignored my emails and has NEVER contacted me since nor attempted to resolve my dispute/complaint. Again shameful. I am currently signed off work unable to work due to the decline in my mental health and no one at British Gas is bothered to help despite me literally begging in my emails for someone there to please help me. There is a huge failure in their customer care standards and a catalogue of failures in dealing with the issue and how I have been treated as a disabled customer. Those in the Executive Office should hang your heads in shame, it’s absolutely shocking. The most appalling experience I have ever encountered and it is still ongoing 3 months on with no resolve. Shame on you British Gas. I would never recommend anyone to switch to you, just horrendous customer care.”

Helpful Report

Posted 7 months ago

“DON`T TRUST BRITISH GAS, YOU PERSONAL DETAILES WILL NEVER SAFE IN THIS COMPANY. THEY GIVE YOUR PERSONAL DETAILES TO BW LEGAL AND THEY OPEN FAKE ACCOUNTS OR FAKE BILLS AND WILL PRESSING YOU PUMPING MINEY FROM YOU, NONSTOP HARASSEMENTS. DON`T TRUST BRITISH GAS”

Helpful Report

Posted 7 months ago

“I have a credit balance with British Gas and requested a £4000 refund from an online chat representative on, since October, I do not hear anything from until last two weeks i hired A TTORNEY JOHN GOODWIN WHICH helped me to recovered my fund back from british gas after i submitted the evidence to him. The evidence must be provide before John Goodwin can help you for your refund. You can text him on te le gram or what sapp + {4} {4} {7} {8} {9} {3} {9} {4} {1} {6} {1} {9}”

Helpful Report

Posted 7 months ago

“I have been trying for 3 weeks to move my feed in tarrif to Octopus so they can pay me a better rate than the FIT scheme. They have no idea whatsoever of how to do it. Talking to what I guess is their Indian call centre or their chat system is a waste of time. They sent me this below today. I spent 30 mins trying to explain to the chat agent wh ohad no idea what they needed. I can't complain as I only have my PV solar FIT with them & so am not a customer. Here is their e mail:- Hello, Greetings of the day! Thank you for getting in touch with us. I hope you are doing well. We sincerely appreciate your patience. This email is in response to your email received on 20/05/2024 We require specific details from you that cannot be shared via email hence I would like to request you to connect with us via chat so that we can advise on the necessary steps to resolve, to connect with us through chat using the link provided below. The quickest and easiest way to get through is on live chat, where you can find us Monday to Friday, 8 am to 6 pm via https://www.britishgas.co.uk/help-and-support/contact-us This trail will no longer be monitored as the required action is now informed. Thank you for choosing British Gas. If you need to chat to us in the meantime, the quickest and easiest way to get through is on live chat, where you can find us Monday to Friday, 9am to 5pm. Chat to us Many Thanks. Gisha John Your British Gas team”

Helpful Report

Posted 7 months ago

“The app is useless as it only gives 1 option ie 'book a repair'. On-line the 'contact us ' option puts you through to a 'chat bot'. In response to my request to speak to an advisor it keeps coming back with "how can I help you " ? All I want to do is submit a meter reading!!”

Helpful Report

Posted 7 months ago

“They sent a paper bill 3 months ago that went amiss in the post. Instead of sending a repeat paper bill they sent a solicitors letter which is a threat. To date and despite lying that they have reposted the new paper bill 3 times , no bill has arrived in the post. Terribly company to deal with on the phone too, takes them bloody ages to answer the simplest of puerile questions because they are reading from a screen in south east Asia like robots.”

Helpful Report

Posted 7 months ago

“They left me a disabled elderly gentleman without gas or electricity so far 3 days. I have called them over 10 times trying to sort out a faulty PAYG meter. The staff are unhelpful and just like to cause more difficulties. I will be making a formal complaint to my local council as British Gas are discriminating against disabled and vulnerable customers.”

British Gas 1 star review on 18th May 2024

Helpful Report

Posted 7 months ago

“Absolutley disgusted with this company, Two young lads visited my 83 yr old Mother other day begging her to switch to British Gas when she said no he then asked her if he could use her toilet which was upstairs, she stupidly allowed him to while the other one walked straight in her house. When he finally came down he then asked her for her bank card n asked for the long number from it, she told him why if she clearly said no she didnt want to change to your company. After they finally left she phoned me n i phoned the police who found these two idiots then they lied saying he didnt go to the toilet then said he did. Why do you send these idiots knocking n begging people to change to your company it only puts alot of people off.”

Helpful Report

Posted 7 months ago

“Made a complaint about their marketing material. Chased it up a dozen times with no reply. Phone calls go through to a call centre the other side of the world; they try to be helpful, but it seems BG just use it as a dumping ground for complaints they can't be bothered with. Disgraceful customer service. Ditched them and switched to Octopus.”

Helpful Report

Posted 7 months ago

“As I was chased by BG to provide their survey thought it was best to make it more public. I wished to change from a prepaid meter to a credit meter which I'm entitled to do. Two persons separately in two different calls lied about a nationwide outage for switching from a prepaid meter to a credit meter. This was confirmed to be false by Comreg. As to why they lied it can only be speculated as needing to meet internal metrics. Thankfully, I have the wherewithal to check potential falsehoods claimed by your staff. However more vulnerable customers may not have the means or ability to do so. Although the switch to credit meter was eventually made after having to chase twice with the compliments departments I am still leaving as the potential impact of lies your staff make disgust me.”

Helpful Report

Posted 7 months ago

“Awful customer service and client contact, I would not use again and I used to think they were good!”

Helpful Report

Posted 7 months ago

“I just joined British Gas for 5 months and they are the biggest mistake of my life they will take money out of your account without your acknowledgement they took £900 from my account which i was supposed to pay my rent and other bills and the customer service is awful once you ring them they will put you in other departments and will still not sort your problem they are worst nightmare I would never recommend them to anyone never”

Helpful Report

Posted 7 months ago

“British gas have promised time after time to send us a letter confirming there was a dispute and during this period they put a missed payment on our credit file which is looking like it could put out mortgage up £400 pm, the letter is needed to get the remortgage but they still haven't sent the letter admitting a dispute even though they have admitted every time we call, they just don't care about their customers and have no integrity and no professionalism.”

Helpful Report

Posted 7 months ago

“British Gas has been charging our tiny charity for gas we never used to the tune of £6,363 which they have not refunded despite promising to do so repeatedly ever since we reported it months ago - and urge you to help by featuring us soon on your empowering national program. Despite having had our gas meter removed, the faulty AI loudly whistleblown in the press has spent years endlessly charging SPID Theatre, an award winning youth charity based close to Grenfell who has made art that advocates housing justice since 2005. Now that our neglected council state theatre is finally being restored following a 20 year campaign, we have had a new meter installed which we will not use until works complete – yet British Gas chatbots will not accept the reading we have verified and submitted as 0000. This is a shocking scandal exemplifying how huge conglomerates profiting from fossil fuels are stealing the future of vulnerable young people. SPID Theatre is currently reliant on overdrafts and urgently needs the of £6,363 owed. Please help us stop this systemic injustice and secure reparations long overdue.”

Helpful Report

Posted 7 months ago

“AVOID AVOID AVOID BRITISH GAS AND DYNO PLUMBING WORSE COMPANIES GOING HAD 3 VISITS TWO ENGINEERS COULDN'T BE BOTHERED TO INVESTIGATE AND SAID SEALANT ISSUE HAD THIS DONE EVEN THOUGH THERE WAS NO ISSUE WITH IT THIRD VISIT STATED LEAKING PIPE CUT CEILING OUT FOR NO REASON AND LEFT PIPE LEAKING, ANY ACCESS DYNO SUPPOSE TO FIX CEILING NOW THEY HAVE REFUSED TO FIX CEILING AND THE PIPE AND OFFERED ME £70 COMPENSATION TO FIX THE ISSUE WHICH IS GOING TO COST ME AROUND £1000 TO FIX DAMAGES THEY HAVE CAUSED LOOKS LIKE I WILL BE GOINF THROUGH SMALL CLAIMS COURT TO GET MY MONEY BACM FOR DAMAGES CASUED BY THESE COWBOYS DO NOT USE THESE COMPANIES THEY HAVE NO EXPERIANCE IN PLUMBING AND ALL YOUNG LADS WHO HAVE JUST LEFT COLLEGE. CUSTOMER SERVICE IS APPALLING NO HELP AT ALL AND VERY RUDE BOTH BRITISH GAS AND DYNO PLUMBING SEE YOU BOTH IN COURT.”

Helpful Report

Posted 7 months ago

“I got a bill from some company that I supposedly didn't pay the electricity bill. Interestingly, I never had a contract with British gas, my wife did (my details were never given to them) but she informed them about moving out and they want money from me for the period when we didn't live there. Scammers !”

Helpful Report

Posted 8 months ago

“After a years worth of estimates I was reassured by a meter reading that my direct debit was covering my bill in fact the following month it was lowered by £20 after a review. A year on I'm in debit by £1650. The issue is resolved as I've had to increase my payments by £120. a month.”

Helpful Report

Posted 8 months ago

British Gas is rated 1.2 based on 3,020 reviews