bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First contact with BP 8th March 2021, charger installed 4th August 2021. Whilst customer service left a lot to be desired, there were no issues with the fitting of the isolator switch or the charger unit. Excellent service, but prior service issues resulted in calls to the garage to escalate the lack of progress,”

Helpful Report

Posted 3 years ago

“Filled the online survey in on the Friday, installed and up and running 10 days later. SSE installed and did a great job.”

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Posted 3 years ago

“He arrived before the stated time which was more convenient for me and he installed the device really quickly. The one down side was that the leaflet he left was so wet from the rain i could not read it.”

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Posted 3 years ago

“Used public charging network twice. First time worked and was fine. Second time didn’t and BP Pulse has taken £45 in preauthorisation charges from my debit card (for no electricity). Contacted for refund over two weeks ago and heard nothing in reply. Tried to call and gave up after 25 minutes of music. I would really avoid them until they sort their act out.”

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Posted 3 years ago

“Quick and easy installation, when we finally got there... initial BP paperwork was not simple (unless you are an electrician) and the involvement of the utility company (SSE) significantly delayed the installation, adding a 15-16 week delay”

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Posted 3 years ago

“Where to begin... It took 4 months to finally get our installation of our charger completed. After using for the first time, our charger has a fault and we have reported this. We are still awaiting any contact from BP or there completely useless subcontractor. They've also fitted a horrendous looking consumer unit to the outside of our property. My advice is to use someone else other than BP Pulse.”

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Posted 3 years ago

“Answer the phone.”

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Posted 3 years ago

“The young man who eventually installed the box was excellent! The box looks great and so far works like a dream However bp pulse were far from adequate My car was built from scratch quicker than the charger was installed. I appreciate that some delays were caused by COVID but the lack of communication, the constant phoning required and the lack of technical advice, were but a few of the problems. I would NOT recommend bp pulse! To solve their problem they need to assign a customer service person to each customer so that when things go wrong you have someone you can speak to who will then see it through.”

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Posted 3 years ago

“Installation and booking of this went well. I encountered numerous problems when trying to order my bp pulse though, I got lost in the system and had to make numerous calls to resolve the matter which was incredibly frustrating as various people didn’t get back to me or sort things out. Eventually I was assigned a customer service advisor who was very good and saw things through.”

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Posted 3 years ago

“Good installation of charger fast and efficient, easy to use system with a good length of cable, no problems found all positive from a happy customer and user.”

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Posted 3 years ago

“In my experience you get none of the benefits of dealing with a large company buts lots of issues. I found the lack of communication and having to chase all of the time for answers very frustrating, although in the end I did get the Wallbox installed, end of my problems, well NO. The box was installed on the 03/08/21, whilst installing the electrician noted a high voltage, he did say this could result in the box switching off/on if it got to high. The short charge test went okay and he went on his way. That evening the box did indeed start switching off/on, varying lengths of time between. I contacted bpPulse the next day 4th, and went through the fault reporting process and got a Case Number, I also informed the electrical company that installed the box, they told me that they had emailed bpPulse as I had only had the box installed the previous day and there was a know fix to this problem. After a couple of days I thought I would chase my fault issue, finally got through on the phone and was told that I was on the list and should receive a call or email. A few days later, after hearing nothing, not unusual in my experience, I contacted bpPulse about the ongoing problem, and to my amazement I was told that the initial reporting of the problem had not been recorded correctly... I went through the fault reporting process over the phone again, hoping to hear soon, but in my experience so far, probably not going to happen soon, I expect I will be phoning them rather than the other way round. Another interesting point is that when I was asked for the serial number of my new Wallbox after giving the number from my new Wallbox I was told that it showed another customer had this box, the person I spoke with had no explanation or remedy, this will I expect give me and other(s) problems in the future. So not a good experience, and it's not finished yet, I would hope that I get a call and electrician visit to fix this ongoing issue only had the box installed on the 3/8, just heard the noise of the box turning off/on (quite load).... As far as my experience goes, the people you speak with are nice and seemingly helpful, although they are the front office, I thing the back office, the people you never speak with are not matching up to expectation, at least not this customer....”

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Posted 3 years ago

“Had seen the article in the Times suggesting there were problems with BP Pulse but the friendly installer came early (!!) and, after assessing the situation, went ahead and installed the charger which is working as expected”

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Posted 3 years ago

“I recently had a BP pulse home charger installed at my house and I couldn’t fault anything about it right from the start of the process. The advisor BP was knowledgeable and prompt and the designated sub contractor the same. An absolute 5 stars from us Anthony (North Norfolk)”

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Posted 3 years ago

“I have awarded two stars to Nick who fitted the charger, and who was meticulous in his work. He was careful, courteous and knowledgeable. He overcame issues that should have been picked up at time of application. Were it not for him the star rating would have been one, at best. After many issues initially, lack of communication etc, I wrote the following suggestions to BP to help with future installations. I will add that I have had no feedback and really do not expect one. I only chose BP on BMW's recommendation and can only hope that the car, when it arrives from BMW, is better than BP,s effort. Could I please suggest that you raise issues internally about four items: 1) Information should be centrally based so that ALL departments are aware of the progress of any installation. 2) Providing an alternative way of giving information for the installation team. I do not have a mobile and used one belonging to someone else. Even then the process was fraught with difficulties. I offered to send printed sheets of all elements required but apparently that is not the way it works, yet the engineer who attended informed me that he had resorted to paper instructions previously. 3) More staff are employed at the sharp end; customer service (for the time that we, your customers, try to speak to you). I have not been able to find an email address which is the most commonly-used alternative to the telephone; and the waiting times for a phone connection are quite ridiculous. 4) Ensure details are 'current'. You have asked for a postcode, yet it had to be included when I sent details to you. It must have been since the engineer found his way here without any problem. He did complain that he was not given paperwork, and he did compliment me on my carefully drawn plans showing installation details and measurements.”

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Posted 3 years ago

“I'll start with the positive. The engineer installed the charge point in good time on the day and it's working. On the negative side - 1. emails from bp pulse quote an installation date 10 days BEFORE the date of their email and an incorrect address. 2. installation date changed but new date not convenient and no response to my request notification that date was inconvenient. Address still shown incorrectly. 3. All phone calls and emails to bp pulse go unanswered. 4. Engineer turns up on the date advided as inconvenient AND at the incorrect address. 5 New date and time eventually agreed for installation after email to CEO. Engineer arrived (see positive above) but alarm sensor removed when installing cablework resulting in alarm being triggered, a call to alarm company to reset system, re-install sensor and bill from them for close to £100.”

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Posted 3 years ago

“After having neighbours slabs took up to separate the joint electric service. Electrician arrived the following morning. From here a very neat installation took place, the young man explained everything relevant to the charger. I cannot say how well it charges yet as I await delivery of my new electric car, early September. But very impressed.”

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Posted 3 years ago

“The process and pre-requisites took a while but the booking and installation was perfect and when the engineer arrived, he took his time to discuss the options and during the fitting he made sure I was happy with each step. Great job.”

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Posted 3 years ago

“Good process for booking and managing the install. Electrician arrived promptly and the installation went smoothly with good communications. Now just need the EV to arrive!”

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Posted 3 years ago

“Brilliant, the person installed it was spot on. So must easier to charge car”

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Posted 3 years ago

“Installation engineer arrived on time and fitted the unit in 2 hours. After installing we checked the unit operation. This could not be completed because the unit was supplied with the wrong tethered plug. He contacted his manager. Straight away. Still waiting for the replacement unit to be installed. Has been 10 days and no contact from BP pulse. Rang them and they said they are looking into what went wrong. I currently have a charger I can’t use and £700 out of pocket. Haven’t enjoyed the experience at all.”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews