bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It only seems to work occasionally. The inconsistency has been frustrating as I had thought all I had to do was plugin & that would be it!! Have had to reboot the system & it still seems temperamental. I constantly need to check it’s charging. NOT the hassle free EV motoring I hoping for. Disappointed.”

Helpful Report

Posted 3 years ago

“The application process was a nightmare. I had to submit all of the information twice due to a 'new system', I was promised a shopping voucher as compensation which has never materialised. I applied 4 months before my car was due for delivery and the car still arrived before the homecharger was installed. I paid for an isolator switch to be fitted and it took nearly 6 weeks plus lots of chasing calls from me before anything happened - and every call involved being on hold waiting for an operator for at least half an hour. Communications have been appalling, either none at all or several identical emails. They even confirmed my appointment for the 4th time after it had happened. The actual installer was great, when he eventually arrived. All of the back office and customer facing processes need a radical overhaul.”

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Posted 3 years ago

“shoddy service, still haven't done the install since december”

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Posted 3 years ago

“Much the same as a lot of the customers here, the actual installation and quality of hardware, was very good. The engineer was professional, polite and very helpful. He did a very tidy job. My thoughts on the initial application and the ongoing myriad of questions/information/photo's etc are best kept to myself. To me the answer is : send a surveyor to each property as a matter of course.. then everybody knows where they are.”

Helpful Report

Posted 3 years ago

“I was initially worried due to the negative reviews, but I gave BP the benefit of doubt, from application to install date it took 3 weeks, BP customer service was very poor and communication was terrible, installer was very good and accommodating, I had to make the route for the installer as they don’t lift carpet or floorboards, but that wasn’t a problem.”

Helpful Report

Posted 3 years ago

“The initial application was fairly simple but it had to be done via a smartphone, the form was quite long and if you lost wifi connection or left the form idle for too long you had to start again. Which is frustrating. Customer service are difficult to get through too. I spent 30 minutes on the phone waiting to speak to someone. It takes about 3-4 days for an email response. Overall they were helpful. It took almost 3 months from application to install, but our installation was delayed because of a few technical issues with out property. Our first installation date was also cancelled due to Covid. However on the day of installation the engineer was very nice, helpful and did the job quickly, neatly and was very tidy. No problems with the charging point itself, easy to use.”

Helpful Report

Posted 3 years ago

“I visited 3 today, none of which would accept my card and the app wouldn’t work! Caused me such a headache and stressed the you know what our of me. This was Newark and two in the New Forest! Dreadful!”

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Posted 3 years ago

“Dreadful from start to finish. Would give zero stars if possible.”

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Posted 3 years ago

“engineer Richard came on time and as promised. He explained the options of how we could have the unit fitted as unobtrusively as possible. He proceeded to install the unit and necessary safety trips efficiently and tidily. All in all an excellent engineer and job, and we are delighted with the result.”

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Posted 3 years ago

“Very good service from talking to the planning appointment To the fitting team who were First class have no complaints what so ever first class”

Helpful Report

Posted 3 years ago

“Very poor customer service. I have been calling for the last 3 weeks and still no answers to my query. I was charged when I was not suppose to and despite BP Pulse admitting their mistake and confirming I would get a refund I am still waiting 3 weeks on.”

Helpful Report

Posted 3 years ago

“Install was great. The app not very good does not update your charging history..”

Helpful Report

Posted 3 years ago

“Bl came to fit our charger on the 19th of April could not finish the installation as could not find a route fo the cable which I found the day after. Since then after 5+ emails to the here to help email address which should be renamed here not to help, getting one reply which said we were on the priority list now 4 weeks nothing and no fitting date. A telephone conversation with them was a waste of time as they just keep telling you that they are very busy. Not much help. If I could give them no stars I would. Very dissatisfied customer and would not recommend.”

Helpful Report

Posted 3 years ago

“Don’t get me wrong, the charging unit are great, but the system. Behind the scheduling, management and support are absolutely nonsense. Can’t log in my account since unit installed, have a case open for long time and not resolved yet!”

Helpful Report

Posted 3 years ago

“Great Service, Great installation quick, easy attentive and top workmanship. Can't fault them!”

Helpful Report

Posted 3 years ago

“I got an electric car through the Motability scheme, Who only deal with BP pulse, Like a lot of other people on this survey, I asked for a survey, as I am NOT an electrician, but failed to get a reply, other than emails demanding more information ! I took and sent them photos of everything to do with my electrics, but still they wanted MORE information, so in the end I complained to Motability, and I finally got a date for the survey, the man came, carried out his survey, and I assume sent all the information to BP, I then got a date for the installation, which was carried out by a contractor very professionally, neat and tidy, who explained everything I needed to know, I have been told by BP Pulse that I need a code to access there app??? as it is impossible to log into it without it?? but I dont know how long that is supposed to take, the unit was installed on the 10/05/2021?”

Helpful Report

Posted 3 years ago

“The application process was lengthy & complicated. The company asked questions I did not understand. Why don’t they simply send out a guy to survey the property to save time & frustration? Mine was a free selling point through Mercedes, so it was probably some cheap deal through the company & therefore keeping the Costs down. I had to have an isolation switch fitted at my own cost which was annoying. The actual fitting was professionally done & at the moment is working well!”

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Posted 3 years ago

“Good service and communication. Many thanks.”

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Posted 3 years ago

“The installation was carried out by a very knowledgeable and likeable engineer and spent time with me afterwards to ensure I understood exactly how the system works”

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Posted 3 years ago

“After a few problems with Electricity supply ,the unit now works fine. the engineer who came the 2nd time was brilliant ,very knowledgeable and very professional. the only problem I have now is how to set a timer into the system to charge the car at an optimum time .I have seen an app called Smartcharge ,but i dont know how to make it work .Can you help please ????”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews