Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 597 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is in first place! For charging the most. They are CRAZY greedy and overcharge EVERYTHING. If you can find it somewhere else? Do.”

Helpful Report

Posted 2 years ago

“Sadly, our fur baby Cheetoh recently passed away. He brought so much happiness to our home. We miss him very much. When I reached out to Chewy in regard to returning some product, Janis R. was so nice and understanding. They refunded me for the product and told me to donate it to an animal shelter. A non-profit will benefit from your kindness. They took the time to seek out a florist near me, ordered flowers and sent a note. We never expected that. Thank you so much for your generosity. What an amazing company!!!!”

Helpful Report

Posted 2 years ago

“Items I had on autoship order arrived a day later than originally expected. Items arrived and were not the correct size (supposed to be 2 - 28 lbs bags of dog food; sent me 1 - 14 lbs bag and 1 28 lbs bag). Customer service was rude to me and didn’t care about the inconvenience they had caused, only cared about sending me a return label. When I asked to speak with a supervisor I was given a ride response of, “Sir, I can get you to a supervisor, but they will they are just going to tell you the exact same thing as me.” Highly considering doing business elsewhere for my pet food and supplies as Chewy makes me feel as though they could careless about their customers anymore .”

Helpful Report

Posted 2 years ago

“Have used chewy in the past for dog food products, bedding and recently, medication for my dog- both antibiotics and recently tresaderm which requires refrigeration. Well they shipped the tresaderm right after my vet OK'd order and did an amazing job of packing it to keep it cool- 4 ice packs and insulated. I was always happy with Chewy in the past but this last order impressed me so much that I had to write a review. There was a tiny hitch- an email was sent to me one day early notifying me of delivery on that day, and when I called customer service they let me know that the email was an error, it was scheduled for delivery the next day-which it did come that day. Important to know delivery day due to temperature issue. But I recall everytime I have called chewy, the person was friendly, helpful and my question/issue got resolved. So I will definitely continue using Chewy. Not to mention this last purchase of tresaderm was done since my vet was out of stock on this and back-ordered, so being able to get it from Chewy was much appreciated.”

Helpful Report

Posted 2 years ago

“My dog changed weight class and is unable to now use an unopened box of feta and tick medication. But they absolutely will not accept a return. They said the pharmacy would consider on a case by case basis, and this certainly seems like the perfect scenario for accepting a return when the dog is unable to use it. I will never use this company again. Ridiculous!”

Helpful Report

Posted 2 years ago

“Cheri and I had to put our beloved Jack down recently. It's the hardest day for a pet owner but the staff here was very compassionate. We couldn't imagine a more caring and loving staff than the nice folks at Chewy. Especially Frieda and Nica. They went above and beyond!”

Helpful Report

Posted 2 years ago

“Chewy. com provides me with Prana products for my dog's Cushing's disease. I like all their products but particularly Lignans and Melatonin.”

Helpful Report

Posted 2 years ago

“CHEWY is the best company i have ever order from. I was amazed how I got my order so fast within three days..the products are better price then if I was buying at the store..thank you chewy for great customer service. I placed my first order three days ago and now I just order another..”

Helpful Report

Posted 2 years ago

“Chewy is awesome and customer service is outstanding! Orders are easy to place and ship quick. There have been 2 times I had an issue: once with delivery and once with an item I needed to return. Both times I was helped immediately. I was refunded without even asking. They also told me keep the food or donate it where it could be put to good use. They are just amazing!”

Helpful Report

Posted 2 years ago

“Customer service rep HECTOR took care of my issue with my fur babies primal dog food ASAP. After explaining my situation he immediately had new food sent out with no hesitation! Thank you!!”

Helpful Report

Posted 2 years ago

“I've been ordering for a number of years. Shipping is incompetent. Every time I order 20 lb bags of birdseed or 30 lb bags of dog food you pack with my smaller items, Things are smashed, especially biscuits. It's just plan stupidity. I have to call after every order and nothing ever changes. This time I called as soon as I placed the order which didn't make any difference. This really isn't worth the aggravation anymore.”

Helpful Report

Posted 2 years ago

“I have used this company for years. I'm on auto ship. Doesn't matter. Doesn't work. My mastiff is a vegetarian, very hard to get. The last few months , my auto ship has not worked. I'm out of food. She has been on a plant based diet for 7 years. They don't care. .”

Helpful Report

Posted 2 years ago

“Have loved Chewy for a long time- They have amazing customer service and my dog goes nuts when the box shows up. However, today I received an email pushing their new Disney Collection. Nope. Y'all lost us. Read the room folks. Disney has gone woke and seems like you all have too. So sad.”

Helpful Report

Posted 2 years ago

“I bought a Frisco cat tree from chewy.com. and after a year the side posts are really clawed to pieces which is good because my cat used it but when I tried to get replacement parts, they don't offer any which means I'd have to buy a whole new cat tree. What a waste. How ignorant. I'm going to do some research and buy a new cat tree but only from a company that offers replacement parts so I can do that in the future.”

Helpful Report

Posted 2 years ago

“Wow just on time. My animals are so Happy 😊. Thank you CHEWY. TLA”

Helpful Report

Posted 2 years ago

“I just adopted a dog. I received my order the next day. Nothing was damaged and the entire order was processed. I did see that one of my items had a price difference that disappeared me but after contacting customer service they corrected it! I have no complaints !!! Chewy has great service! I 5 star them!!!!!”

Helpful Report

Posted 2 years ago

“Order 11908 62864 is the most recent thing that went wrong- wildly inaccurate, and declined for an error. Have been trying to get this prescription filled since March. And this has been going on for nearly two years. Where it takes anywhere from a month to two months to get it right, and hours on the telephone literally hours. The pet food side of this company is excellent, even with supply chain issues, which we had a problem and they fixed it right away. In my opinion, the pharmacy is long term unsatisfactory and not oriented towards customer service at all. If there was something less than one star that would describe more accurately what goes on with Chewie Pharmacy in my opinion.”

Helpful Report

Posted 2 years ago

“I have been a customer for many years and love this company! I recently bought a new bag of food for my bulldog and noticed she is starting to develop some sensitivities to chicken. Ive read this is common in bulldogs. I contacted Chewy, and they were more than accommodating to her situation. No questions asked, amazing customer service! I will now transition her to a new food for senior dogs with sensitive stomachs, but will always purchase her food through Chewy!”

Chewy.com 5 star review on 21st April 2022

Helpful Report

Posted 2 years ago

“I had to cancel my order of insulin for my elderly diabetic cat Phoebe because she was being put down that same day it was to be delivered. Not only did chewy cancel the order and refund with no questions, Denise M & Chelsey L went above and beyond. Denise not only issued the refund but also wrote me the most heartfelt condolence letter about the loss of Phoebe and what she imagined I had done for Phoebe throughout her 15 years and our experiences together. I don’t know if she realizes how touching and special that was, particularly coming from what is essentially an app. Something like that is absolutely unheard of from any other big company. I wrote to tell her thank you, and expressed my surprise in the type of response I got, and her colleague Chelsea responded with further condolences and reiterated that they’re there to help if I needed anything during the tough time. Then today I received a beautiful white orchid at my door with a letter from Denise from Chewy. I don’t know if this is a company policy or something that Denise just decided to do, but it speaks volumes as to the type of people and atmosphere fostered at chewy. Words can’t express how much that meant to me. You have a customer for life. Thank you.”

Helpful Report

Posted 2 years ago

“Chewy used to be my favorite but have gone to the dogs and not in a good way. Late deliveries, lost deliveries, damaged deliveries and the most inconsistent customer service ever. Sent my deceased cat a birthday card, told them she passed away two different times and they still screw things up. Had so many back to back mishaps they assigned me a point of contact manager then she continues to give inconsistent directions and missed my pet's birthday. Chewy, what happened? You used to be my first choice now you are my last. Take away the flowers, paintings and freebies they toss around and they suck!”

Helpful Report

Posted 2 years ago

Chewy.com is rated 3.7 based on 597 reviews