“I Purchased a Christmas gift and had it delivered to my in-laws in Oregon. I received an email that it was delivered. My father in-Law said the UPS driver only delivered a big Amazon box. and no Costco delivery was made. I contacted Costco and informed them that the UPS driver did not ask for a signature and did not take a picture of the delivery; it was $400 purchase that must require a signature! they had no proof of delivery, because it did not get delivered.
they informed me that they will investigate, 3 day went by without resolution, I called again, they asked me to wait a couple of more days, I waited, then my online account showed that the return was accepted and the money is refunded! I waited 4 days without any money returned. I called Costco; they said that they made the decision to refund $0. That is not right, I did not get my Item, UPS did not deliver it! they have no proof of delivery. and they don't want to refund or replace my Item!”
“We bought our house early in 2020. As a way to furnish a nice eating area, we purchased a six-seat dining table from Costco a few months later. Fast forward to October 2023, over three years later. My boss gifted us an eight-seat dining table and seeing how our family was growing, we saw this as a good upgrade. We decided since we were gifted a table that we would pay-it-forward and gift our table to someone who needed or wanted it. Through word-of-mouth, we found a taker. The table was taken from our house on Thanksgiving, November 23, for the new people to enjoy.
On November 24, the table was subsequently returned to Costco for a refund, unbeknownst to us. We received a letter in the mail from Costco on November 30, notifying us of the return on OUR Costco membership card and as a result, our hard-earned rewards were deducted from our account. The individuals who made the return, ended up getting the refund, over $800, on a Costco merchandise card.
I am trying to understand why, since we no longer owned the table, it was returned to our account, punishing us for a prior purchase that we didn’t even return or get any compensation from? My husband, the account holder, wasn’t even present for this transaction to his account. This would enable anyone who receives a gift over $100 to return it to Costco, get a merchandise card from this gift, and punish the gift-giver for something thoughtful.
I am very upset and disappointed in Costco. This is wrong and makes me reevaluate where I buy any gifts for anyone, knowing that I could possibly pay for my generosity.”
“You have to show your membership when you go to show your membership. Is when you walk around The store When you go into the restroom out of the restroom. Before you leave. I'm waiting for the day. They ask me to pee in a cup to make sure that it's me.”
“I am very satisfied with the service at the Cotsco Miami Lake gas station, especially Mr. Valentino, he was very attentive and helped me put gas because I am a person with a disability”
“I am writing to express my profound disappointment and frustration with the service I received at the Costco Tire Center in Wheaton, Maryland. On October 23rd, I brought my car to the center for a routine tire rotation, and the outcome was nothing short of a troubling ordeal.
While performing the tire rotation, the technicians at the center found and informed me that a lugnut and a stud on the rear left wheel of my vehicle were damaged. Over the phone, I told them that I only had the tire serviced at their center before so if there were any damages to the wheel, they must have been the fault of the center. They told me to complete a claim form and seek repairs at a different auto shop. After filling in the form, I asked two staff members and got confirmation from them that I could go ahead with the repair and could return to Costco Tire Center with a receipt for reimbursement.
I complied with their instructions, and on October 24th, I had the damaged components fixed by a Firestone shop at a cost of $350. Eager to have this issue resolved, I revisited the Costco Tire Center in Wheaton on October 27th, expecting to have the tires properly rotated and to receive the promised refund for the repair costs.
To my dismay, the staff and the manager at Costco Tire Center attempted to avoid their responsibility and dragged their feet in addressing my concerns. They cited the need to review security camera footage to confirm the agreement made regarding repair and refund, as well as claimed that my case required higher management intervention.
Furthermore, I was informed that another lugnut and stud on the same wheel were found to be in poor condition, and they refused to perform the tire rotation. It's important to note that I had purchased my tires from this same center in September 2022, and they had been exclusively serviced by Costco Tire Center for rotation. The implication is clear: any damage to the lugnuts and studs must have occurred during their previous service visits. This situation is not only exasperating but also erodes the trust I once had in Costco Tire Center in Wheaton.
It's worth mentioning that this is not an isolated incident. In March, the same center caused a similar problem, but at that time, they promptly acknowledged their mistake and refunded me for the repair. While it inconvenienced me, I appreciated their commitment to rectify their error. However, this time, their conduct has been nothing short of evasive, casting doubt on their willingness to uphold the service commitment associated with the tire package I purchased from them.
I strongly urge other customers to carefully reconsider conducting business with this center. My experiences have left me deeply dissatisfied, and it is apparent that they need to address their negligence and stand by their service commitments.”
“Costco staff treats customers like criminals. I totally understand that you need to show your membership card when entering the store. At the self checkout they ask to see it again and the staff is all around you looking at every move you make. And let’s not forget they have cameras everywhere, at the registers, top of ceiling. So what is the problem? Then upon leaving the store they go out of their way to count every item in the cart like three times. I have never been treated this way at any other major store. Costco staff need to take some customer service courses to learn how to do their job effectively, with a smile and not make their customers hate their shopping experience.”
“Customer service is terrible. I barely get to real person, after I explain my situation, she (Denies) put me on a hold after 15 min I hang up. Also, tried to reset password using my phone, but after I received verification code on my email, the system knock me out from the page where it should be entered.”
“Purchased 6 new kitchen appliances. Delivery,
Installation and removal of old appliances was part of the purchase.
Delivery men were unprofessional and inept.
They were not able to remove the frig doors to remove the old one or install the new one.
Without warning they left the new refrigerator OUTSIDE THE FRONT DOOR, and simply left.
To repeat - they left the new refrigerator
OUTSIDE THE FRONT DOOR and left. in fact it was so close to the front door that my wife was trapped in the condo. She had to call her son in law to move the fridge enough for her to exit.
We had to figure out how to move the fridge into the condo ourselves.
The delivery men put the washer and dryer back on the truck before they left.
10 minutes later we received a email from
costco confirming delivery and installation was completed !
After 90 minutes on phone telling this story repeatedly Costco promised to finish delivery, installation and removal next week.
in the meantime, new appliances are sitting in the living room and partially disassembled appliances litter the kitchen.
our confidence is not high.
they offered a $300 reimbursement for
our troubles.”
“Purchased angel water system thru the Costco , they promised to me "now you water will be cleared and not smell " but it's still yellow and smells like a rotten egg! They charged me around $6000 for that system!! I have a lot of friends who have systems from different companies and that system cost twice cheaper and they don't have that kind of problems! When I contacted angel water and explained them everything, they offered to me one more additional system for $5500 , so total cost willing to be around
$11500!! How I said before, I have a lot of friends who install system with filters and softener for price around 6k for everything and everything works perfectly already for a many years! I already waisted a lot of time on a phone calls and waiting for technician from them and told them for a hundred times we have only two ways, first to remove that system and return my money or fix everything and it's should work as its was promised! But they still offered me additional system and a thousand explanation what we can try but water still smells and yellow! Stay away from that company, they a scammers! With that kind of partnership Costco slowly destroying reputation!”
“Purchased dishwasher was promised removal and installation they delivered dishwasher and left said I had to make second appointment for installation I was lied to ended up removing and replacing my self called customer service asked for compensation answer no better off going to appliance store that does everything at once no different price very disappointing last Costco appliance purchase hope this helps in your purchase decision”
“The employees in the bakery in Costco in Elkridge, MD, decided that customer service was optional on Friday evening, June 23, 2023. I went there to pick up a birthday cake. One male employee was helping another member. Two female employees were standing behind the counter just shooting the breeze with each other for over ten minutes while ignoring me. One had her back to me, but the other was looking right at me the whole time. I made eye contact and waved at her a few times, but she just kept right on talking to her co-worker. When I got tired of trying to get her attention patiently, I flailed my arms in the air and said loudly "what does a person have to do to get some service in this bakery?" She looked at me, said something else to her co-worker, and scurried away. The woman she was talking to came over and asked "how can I assist you?" After she brought my cake over, I complained about the horrible customer experience of being ignored for over 10 minutes. She responded by making excuses about how employee's jobs were not just helping customers but also coordinating with co-workers about the day to day work. At the checkout area, when spoke to a manager about the situation, he basically said that he would chat with the bakery workers about responding more quickly to members at the counter. After fighting traffic for over an hour to get to Costco to pick up a cake, I was highly disappointed that neither the manager nor the employee ever apologized for the poor treatment or acknowledged my frustration in any way.”
“I have had the worse experience with the Hearing Aid department at the Raileigh Costco. They do not tell me that they are not audiologists until after you buying the hearing aids. I ended up making 4 visits before buying the hearing aid. What they didn't tell me is that if the hearing aid when you receive it is not working e.g it doesn't provide any hearing advantage they will re-do it for 2 years. So I are stuck with a bad hearing aid. They did not tell me this before you buy. They made it seem that they will fix anything before you buy.”
“I ordered a 1400.00 sofa from costco.. Shipping company lost it, it took hours of phone calls with the efw shipping and costco customer service.. Costco never returned a call. I had them at least 6 times even after speaking to supervisors they would follow up and contact me.. Not once!!! I kept having to call back. Finally they just shipped me a new one.. Then 2 months later the original sofa shows up at my house.. I can't keep something I did not pay for so I contact costco.. They say they will pick it up.. I get a call from the Efw original shipping company who lost it and gave me the run around in the first place tell me they would pick it up.. Well, they never showed.. Costco marked the sofa as return cancelled so I called costco.. They would not tell me why they marked it cancelled.. After being on the phone for another half hour, the associate told me costco will contact me with in a few days to make sure it gets picked up.. Guess what??? 6 days later no call. Nothing. EFW called again today and no apology, they just said they missed the date so they will shedule again.. Really??? It is now 4.5 months and I am still dealing with a sofa problem from costco.. I am the customer..”
“Shopping at Costco has to be the worst grocery shopping experience one can have. It is always and I mean always packed. Their app is also horrible and so difficult to shop. Not user friendly at all. If there was an option to rate zero stars, I would.”
“My daughter attended a career fair at her university yesterday and visited Costco representatives there. Despite the fact that she is about to graduate with a degree in Economics and Finance and has a nearly 4.0 GPA, she was informed by the Costco rep that if she wanted to work for Costco, she would have to join as a receptionist and "work her way up". Not sure which cave they got this guy from but very distressing he should be representing this company to the world. More distressing that he is relatively young and has this viewpoint of the opposite sex. This has certainly put a bad taste in my mouth for an organization with which I was previously happy to do business.”
