“If you are planing to open a Citi credit card threw Costco you might want to rethink it. If you ever try to make a legitimate dispute with them they will not cover your dispute and I was shocked when this happened being that i charged over $400,000.00 last year on that card when they told me they could not help me with my claim. Also with their cash back on charges you need to read the fine print, and also with that they would no long pay me the $ 2,200 in cash back that I was due after cancelling the card and would not apply that credit to the balance I had on the card at the time. The only good thing about the card is you can buy gas with it at there long lines which I no long. wait for to save $ 3.00. Credit Card # ending in 1919”
“Costco delivery service was supposed to deliver a gas range but they came in a semi-truck which could not fit into my driveway. The driver said the stove would be redelivered in a smaller truck. Heard nothing from anyone for over a week. Called Costco twice and asked for a refund. Was lied to the first time they told me they had processed a refund. The second time I was put on hold for over an hour and a half to speak with a supervisor. It's obvious to me that this company could not care less about it's customers. Horrible experience! First and last time I will ever order from them!!!”
“We bought a Yardistry pavilion online from Costco. No membership. Got it and once we started installing it the cracks started to show up. Called Yardistry and all they could do was send new parts. That means that I had to disassemble the structure possibly seriously hurting ourselves in the process or pay for this. Just to give you an idea we were quoted $1000 just to help us put up the 4 piece roof which we already put together just needed help putting it up. The cracks were too wide and didn't seem safe for us to sit under the structure so we called in to return it.
First call was 1hour wait and we were told to disassemble it and we had a scheduled pickup. On the day of pickup they didn’t show up so we called again, this time it was a 2hour wait on one cellphone and a 1:45hr on the other. Their excuse was that they didn’t come to pick it up because we told them we were not going to be able to break it all apart in pieces therefore they didn’t come.
Now a new scheduled pickup was for today 7/16/2021. When they showed they told us that the pieces were too many for them to transport and that we needed the boxes. We were never told in any of the calls we needed the boxes just to break it up and tape them together. We told them those were the instructions from Costco.
My wife talked to a Jerome (their supervisor/Costco Logistics) and the asshole told my wife to “drink a mimosa and calm down”. Their excuse is that this was an online purchase and can’t pick it up. WTF?! Have you not seen the “Costco Return or Replace your Costco.com Online Order” webpage dumbass?!
This is how Costco treats their customers, this is how they treat retired veterans. My wife has been trying to get me to get a membership for the last 25 years and this is what our first experience has been. Save yourself the trouble and disrespect from this third rate company that seems like one hand is not talking to the other. And if you’re a retiree go to the BX/PX/NX. STAY AWAY!!!”
“I ordered patio furniture in May and now it is July and still no furniture I was promised 4 different delivery date and still nothing so I finally cancel my order. I would NOT RECOMMEND COSTCO ONLINE ORDERING. The customer service is horrible.”
“Purchased 3 large appliances. The delivery was awful. We ended up having to bring all into the house. The delivery call the night before never happened. The email telling us the delivery was on their way arrived after they were here. The delivery personnel were incompetent and rude. Don’t recommend buying appliances from Costco.”
“We ordered a pretty expensive massage chair from Costco, Delivery was Scheduled for 6/18, we received an email and text message that it will arrive, but unfortunately it never came. We called Costco the same day and day after spend 3 hours each day, but nobody could track our shipment. They rescheduled for 6/24, no emails, no texts, no delivery. Money btw were charged completely. Another 4 hours on the phone no resolution, nobody knows where is the order. Nobody called us from Costco on any day, we have to do it ourselves. They rescheduled for 6/29 now. Will see. No Trust. We will not buy anything what require delivery from Costco anymore.”
“I ordered a refrigerator-dishwasher combo by Memorial Day. My delivery was scheduled for June 12th. That day no one showed up and no one sent me an email to let me know why. I waited on the phone for 2 hours until finally someone told me that the appliances never got to the warehouse, even though my tracking number showed as arrived at the local warehouse. The delivery was rescheduled for last Saturday and same thing. No show! Called customer service again and they told me that they couldn’t find my appliances and I need to reorder. Then my specific appliances were out of stock and now, after almost a month, I don’t have a refrigerator or dishwasher that I still need them so bad. I am so disappointed with Costco, but now I’m reading other reviews, it looks like that this type of situation happens all the time. So my advice, don’t order from Costco any appliances ever!”
“Very unsatisfied with COSTCO. Customer service and delivery have been a complete nightmare. I have been a member for years and have never been treated so poorly. I ordered a expensive sectional and the delivery was never made. I WAS HOME ALL DAY! No one ever knocked on my door. Customer service did nothing to help fix it after spending 2 hours on hold. They scheduled me ANOTHER week out to get my delivery, and made excuses to why they couldnt deliver earlier. One week later, if it werent for the good tracking link sent through the texting service, I wouldn't have witnessed through my doors peep hole the delivery guy, take a picture of my door and then walk away. THEY NEVER EVEN KNOCKED! I luckily was able to run after them before they drove away and demand to unload my couch. The delivery guys brought up furniture to my apartment that wasnt even a couch. I had to walk down to their truck and point to the boxes sitting in the truck. I shouldn't have to BABYSIT Costco workers. AWFUL!!!!”
“I was refused entrance today because I did not look old enough to qualify for senior hours. The person at the door has only her guess if I am old enough. There were several customers entering at the same as myself and several were obviously younger than myself yet I was the only one stopped. At no time was I asked how old I am nor was I asked to show proof of my age. I was only told I could not come in till 10 am. At this point I was debating if it made sense to continue spending thousands with Costco then I noticed nobody being stopped when the clock hit. 9:20. Keep in mind there is not visable signage to indicate senior hours or what age is considered senior.”
“Ordered prescriptions online.
NEVER AGAIN
Told I needed to mail in prescriptions. So mailed it in. I had to call 2 weeks later to see if they received it cause no call from them. Then they said they needed the original fax copy. WHAT’S THAT? How is a fax an original copy of anything? After pointing out this ridiculous request the pharmacist at Costco, Edm on Winterburn Rd said “we will process it, just this one time”.
3 days later, I got 5 separate calls from 5 pharmacists regarding 5 medications (btw my husband & I). It has now been 4 weeks since I first went online to order. I am now in another province. So I ask if they could mail it there. Nope. Can only mail in Alberta. Guess no one told them Canada Post mails world wide.
I asked if they could mail the prescriptions together. Nope.
Must go separately and only to your home address. So now I mail my PO Box keys to a neighbor (no problem, using Canada Post) neighbor receives one package 6 days later. Reposts it for $15 to me.
Waits 9 more days and still no other pkgs. I call Costco and they said “It’s been returned to us (2 days after being sent out) as NO ONE picked it up”.
So question 1) Since when has Canada Post only allowed 48 hrs for a pick up? I checked, they leave it for 21 days, sometimes longer.
2). Why didn’t someone at Costco pharmacy call me about my medication that was returned to them 13 days earlier.
Long story gets longer, but suffice to say I cancelled my order and asked for a refund. It has been a month and 4 phone calls later and I have still not seen a refund on my credit card. I will never renew my membership at Costco.”
“first of all,this is my first review in my life.I ordered 4 tires and did not hear anything since two weeks.Checked with them and the employee working in tire shop yelled at me and said beacause of some reason your order was canceled.Why no one called me about it.I got my refund back but the customer service in frederick,costco warehouse is zero.The way they treat customer as awful.No smile and yell at people,treat people as victim.”
“I paid on-line at costco.com for a mattress that has been lost. I received a tracking number from Costco for Ceva (a 3PL). A week later the Ceva web site still does not show my shipment. Coscto.com customer service cannot get through to Ceva and Michelle, the customer service rep, will not hold for more than 5 minutes due to a "company policy" that if not followed "I will get fired." I was told I would have to wait 3 days for another internal Costco dept. to investigate the problem once they read the email that Michelle will be sending to them. Still no answers about where the item I paid for is, nor when Costco might know.”
“The honor order from Costco
I bought The Pinguino Plus Arctic Whisper Portable Air Conditioner with Heat and ECO Real Feel.
Item # was 1491242 it was the black unit for 700 square feet cooling.
The next day Costco changed the same item number to the white unit, Which is the lower class cools 500 square feet.
Item number was 1491242 when I bought it. Next day same item number 1491242 but with different AC unit the white one Same company but lower class.
I also took screen shots just in case. I knew something was fishy about it.
I called Costco to find out what happened? I They told me now it's in white color and they don't know what happened. I said I want the black one that I purchased, not the white one, they told me if I receive the white one call them back for exchange.
UPS came and delivered the white unit.
I called Costco again, I explain what happened, The lady said that they don't have black one in stock, she told me when they will get the black one they will ship me the black unit and take the white unit back.
In couple days I checked Costco website on 3/25/21 and it's back, the black unit, with item number 1491247.
So I called them back, they told me no no it's not in Stock. I told them I am looking at it right now.. I also told them now it's under different item number only then they could find it.. I also told them that the girl told me that when they will have the black unit back, they will do the exchange, They told me that they will leave a note for the exchange in the system.
But now it's under different item number the same unit with price $599
But when I bought it it was $499.
I called them back and asked to do the exchange for the black unit... Then they refused to do that. They told me it's under different item number and that they can't do it.. I told them it should be in the note that coustemer service left for the exchange.. They told me they don't see any note. i told them again I purchased the black unit so I want the black unit, and then they told me that I purchased white unit. Really??? I told them no I did purchase the black unit. They told me on the system it showed that I purchased the white unit.. So I looked at Costco email that they sent me for this purchase, and yes it was the black unit, not the white one.. I told the manager that I want to send her screenshot of email back to her so she can see that it was the black unit, not the white one. She sent me email and I did reply the screen shot. The manager told me that she will call me back in 15 minutes, her name is Karen. About 3 hours later no calling back to me. I called her back to her personal phone number the one she gave me, but she didn't answer the phone. Afcours why answer the phone when she clearly can see that it is the black unit. Called her back later during the day, and no answer again. Looks like she's ignoring me now.
Called Costco back and asked what's the status with my purchase, I spoke with Dia, he told me that's impossible to send me the black unit, because he said I purchased the white unit. And I'm trying to change the product. I told him That I have proof email from Costco with the black unit, and I also took screen shot of the black unit and the Item number. He said no, it's the white unit and Costco doesn't change units with the same item number. I Told him I have screenshots I have proof, even email confirmation from Costco with the black unit.
Afcours it's in white color after Costco changed it from black to white the next day. And the difference now is $100.
Even after I provided them 100% proof, they still not willing to send what I purchased. Now I have to waist my time, fuel, driving to Costco and return it.
I spend so much time on the phone with Costco fighting to receive the unit that I purchased. Also lost my appetite for that day.
Then I spoke with other lady from coustemer service, she told me that lower end unit that cools for 500 square feet come in black color and white color, so they didn't had the black one, and That is why they sent me white one. Then I called the manufacturer link:
https://www.delonghi.com/en-us/products/comfort/air-conditioning/portable-air-conditioners/pinguino-pac-el290hlwkc-1a-bk-0151862208
There phone number: 18003223848
I asked them if they have This unit in black colour that cools 500 ft².. They told no, they told me the black one is higher model for 700 sqare ft, and the white one is lower model for 500 square feet.
That means Costco doesn't have the lower model with 2 different colors.
So now I probably know what happened,
Under this item number 1491242 They sell the white unit. But who ever uploads information and pictures they uploaded Black unit Under wrong Item. The black unit cools for 700 sq feet, that is why the next day it was charged to the white one. I don't see any other explanation of this mess.
Costco I did purchased the Black unit, so please send me what I purchased. Costco If you made mistake it was on your end. Not my end. And stop telling me that I'm trying to change the product. Stop blaming me for that mess.
Next day I called Costco manager Karen and asked her what's up with my purchase, I also had to explaine to her what happened, that Costco uploaded the black unit under white unit Item number. That is why next day it was charged to white one. Then she told me that I purchased the white unit. I told her it was black unit, plus I did send her screenshot of email that they sent me, and screenshot from Costco website with the black unit. She still did not agree with me, after all 100% proof was sent to her. She told the only option I have is to return this item for refund, and repurchase the black unit. If I do that I will pay more mony for it. And yes it's $100 more on Costco website. She also spoke with me with NOT friendly tone, like I was her worst enemy. She needs to be more friendly to costumers. I could feel her extreme anger when she was taking to me.. It was the WORST purchase from Costco I ever had. And the worst costumer experience I ever had with Costco.”
“I’ve been a member with Costco for more years than I’d like to admit and have spent a lot of my hard earned money with them. BIG MISTAKE! Sure you mostly get polite employees on the phone but then you get lucky like me and end up on the phone with an employee in their logistics dept. interrupting an upset customer (yes I was upset) and then proceeds to talk over me demanding I talk to her with respect!! Seriously? That’s rich. Considering the reason I was on the phone was because diff staff PROMISED to call me back and failed to do so and this was to correct a botched delivery. Condition of delivery remains to be seen because I still don’t have the gift that was supposed to be a white glove delivery for my moms birthday. Well there goes that birthday surprise!! As for that white glove delivery.... it’s been dragged through the mud and covered in tar! So next time Costco is advertising white glove, I’ll keep the extra $180 in my pocket and pick it up from the warehouse! That way I don’t have to hear lame excuses and promises of phone calls that don’t come to fruition! So yes they’d get a zero if it were available!”
“Was asked at door to see my card. This after the 15 people in front of me just walked right in without showing there card. Hmmmm was it because I'm a person of color. Refused to show card and watched for the next 5 mins, as the lady at the door did not ask another person to show their card. I have no issue showing my card, just ask EVERYONE to show their card. Please be consistent in your approach. I'm an avid Costco member, but this situation has left me tainted.”
“ZERO if it was there. 4 new tires on my Mustang. 1 rim now has a 1 inch gouge on it. Thanks. They gave me the installation refund of 90 bucks. Thanks for ruining my $200 rim. I will never recommend them to my family friends or enemies. Swines”
“People that wear a mask down around their chins walking around is ok. However if you have a medical condition, first they tell you your condition does not exist, (scars down my chest from multiple heart and lung surgeries.). Then tell you if you do not put in a mask you have to leave. You have to pay to shop at this store, if they want their employees to wear a mask is one thing. We live in a free country.
There is no mask law in SC
Wake up people, communist coming in every form”
“Last time I was in there I was so excited they had there Kitkland 12 pack of papaper towels I bought them years, I found them compared to Bounty very absorbant In the past. These paper towels its literally like a piece of paper no absorbency you have to use half the roll to clean a spill up and you are charged the regular price talk about a rip off. People do not buy there Kirkland 12 pack of paper towels do yourself a favor but Bounty there 8 large rolls will do a better job then this 12 pack. I'm sure I'm not the only one to realize this..”
