Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a ps4 dual shock wireless controller- last of us 2 edition the 9th June for my partners bday. I received 2 emails from them, one confirming the order and one advising they were preparing the order on the 9th June. On that emails the estimate delivery date states 16th June. Today is 18th june and I still haven't received anything. My partner bday was yesterday btw. Tried to call today and I was transferred by a lady in the customer service department to another department, after 1h I hanged up and call again. Once again I have been transfer by customer service gentleman (who instead of asking what problem I have, immediately asked me where he can transfer my call...) to another department... for now it has been 25 min and still waiting. None of the emails have a tracking order link or anything that can help a part from the customer service number. I tried going to website and track the package, but no option to do it there. I hope to receive the controller at some point, but I won't ever buy from them again. * Customer service team was non helpful at all and definetely more worried about getting rid of calls than actually understand the situation . * Waiting times are ridiculous, even at this time, when it's a service the staff can be doing remotely. * Tracking orders is practically impossible. * Delivery times advised are wrong and misleading.”

Helpful Report

Posted 4 years ago

“Don't touch them with a bargepole The worst customer service you can imagine. They delivered a damaged washing machine, it took me hours over a two day period just to get through to customer service, but it takes a couple of minutes to get through to the sales team! I will never ever buy anything from Currys PC World! And will tell everyone I know about my nightmare! They should rename their "Team know how" to "Team scam how"”

Helpful Report

Posted 4 years ago

“Cancelled an online order and still waiting for a refund 3 weeks later. Customer services are a joke. I was on hold for 1 & half hours to cancel the order & 1 hour 55 mins to find out where my money is. I've also contacted them via messenger & they said I'll have to visit a store and sort it out myself. I'll never shop here again.”

Helpful Report

Posted 4 years ago

“Couldn't give it no stars. Don't buy anything from them the very worst customer service you can imagine”

Helpful Report

Posted 4 years ago

“Bought a coffee machine and broke in first week so spent total of 2 and half hours on phone to them on sunday and 1 hour on Monday but could not get through to relevant team so now have no coffee machine”

Helpful Report

Posted 4 years ago

“I have taken out a care plan for my computer at £8:49 per month quite happy with that. Imagine my surprise to see on my credit card statement £40 had been taken out without any notification that this was going to happen. I considered that completely unacceptable. I have rung many times, if managing to speak to someone then disconnected. I posted a letter to you on the 25th. May- no response. The only action left to me is to contact my bank and see how I stand legally. Bitterly disappointed and makes me very wary of visiting Currys again and I will certainly warn people to be cautious.”

Helpful Report

Posted 4 years ago

“Worst delivery company I have ever experienced. Rude obnoxious arrogant pathetic slack. Left my £1000 fridge in the pouring rain. Drivers couldn't give a toss about customers or the company they work for. If I could use names and profanity to voice my discust it still wouldn't give a true reflection.of how bad this company are and how little they care about their customers. 1.95% out of 5 star speaks for itself.”

Helpful Report

Posted 4 years ago

“Customer service is a joke you just get passed around on the phone to different people and none of them can help you... I’m glad I’m not paying their wages ...They always say when things go wrong you find out how good a company is. Due to my experience it’s appalling”

Helpful Report

Posted 4 years ago

“I had always held Dixons, Currys and PC World in high regard in the past. However now they are a complete disappointment. I ordered an Oculus Rift S from them 2 months ago and was said to be delivered on the Friday. I took the day off from work on Friday so I could be there for the courier, however no one came. Ever since I have been calling and calling them with wait times of over 4 hours then just giving up... Recently I was I sent an email by them asking how I am enjoy my product? Which is ridiculous. This then prompted me to call them again with no avail. Then I received an email saying my item is out of stock but should have more on the 7th of June and they will notify me by Email/Phone. Which of course has not happened. To be frank I have been left in the dark with really no communication, just come generic emails. Once again I am on the phone to them. I just want a refund... I have been patient and optimistic enough. However I am not sure if I'll get my £400 back from them. This just feels wrong... They take your money, don't deliver your item and then never talk to you. Isn't this a crime, a scam? Regardless I will never be dealing with them in the future and will tell everyone I know to avoid this company.”

Helpful Report

Posted 4 years ago

“Will never purchase from here again. Dishwasher ordered - damaged on arrival Spend 2hrs on the phone had a new one delivered and existing one picked up 2 days later Next one damaged exactly the same Asked for a full refund and for the dishwasher to be collected and we will shop elsewhere Spend 2+hrs on the phone Asked for a full refund and for the dishwasher to be collected and we will shop elsewhere. They "couldnt help" so gave me a email address to email instead Tried to email- said the mailbox was full and not accepting anymore emails.... Had to call again for another 1hr+ they finally said they would collect 2 days later Ive had nothing but issues since I ordered the first dishwasher of all 11 days ago! Now spend 3 days waiting in for delivery and collections And a total of 6+ hours on the phone 2 damaged on arrival dishwashers- clearly manufactured faults as both exactly the same- why are they being allowed to be sent out like that!!!!!”

Helpful Report

Posted 4 years ago

“I first tried to get in touch with Currys on May 21st about a faulty monitor I had purchased. Despite spending over 2 hours on the phone that day and continuously getting disconnected when being transferred to the department I needed to talk to, I reverted to Twitter to try and get some form of response. It must be one guy managing the thousands of complaints they're receiving as it was days between response times. It was 8 days later that I eventually managed to get the monitor picked up. I was told 19 days after first contact (having chased numerous times on Twitter) that they no longer had the monitor in stock. It's now day 20 and I'm still trying to resolve the matter.”

Helpful Report

Posted 4 years ago

“DO not buy from Currys. It is unable to contact with their customer service. They do not have email so the only one way to complain is sending a letter. I will never order from them anything.”

Helpful Report

Posted 4 years ago

“Ordered a washing machine delivered and paid to take old machine and unwrap new machine. Fella couldn't wait to get out the door, struggled to get the machine off the packaging. Poor customer service and won't be buying again from Currys”

Helpful Report

Posted 4 years ago

“Never buy from Currys. It is beyond belief what they will do after they have received your money. Good luck in getting any response if you do decide to buy from them.”

Helpful Report

Posted 4 years ago

“Still no response. Purchased Microsoft 365 Personal on card which was delivered unactivated. 9 hours of waiting on phone with some calls cut off. Constantly being referred to Customer services - what customer services ??”

Helpful Report

Posted 4 years ago

“I had a DAB radio delivered from Curry's a week and a half ago. After trying to use it found it to be faulty. Tried for over 4 days to contact them on the phone, on email and on messenger all to no avail. Also emailed the CEO without any response. Finally after 6 days one of my many emails must have got somewhere! as I had a message the radio would be picked up that day. It was duly collected by DPD (luckily I got a receipt as no paperwork in the parcel at all. Have no idea what is happening about my refund despite starting the inevitable round of phone calls, emails and messenger and getting nowhere. Have had no notification as to if Curry's have received it back. I am an older person, living alone, housebound and isolating and the radio was my one piece of companionship which i have now been without for 2 weeks and no refund to buy another one (from elswhere!) Would not deal with this company again if they were the last shop on earth. If you need to keep away from stressful situations, avoid Curry's PC World like the plague.”

Helpful Report

Posted 4 years ago

“Incomplete order - only 3 of 4 ordered items delivered, we had to contact customer service four times to chase missing item, spent hours on hold and seven weeks later this still isn’t resolved. Awful customer service, Avoid buying from curry’s!!”

Helpful Report

Posted 4 years ago

“Having received a faulty printer from Currys I have now made five attempts to contact them to arrange for it to be collected - twice involving extended waits on their phone service, the second of which was cut off after I finally got through to an assistant, and three emails that have been ignored. You may be tempted by the price, but if you value your time at all I'd suggest you are taking a big risk, as if anything goes wrong you may as well just throw it away for all the support that Currys are providing. After posting an adverse review online, Curry’s did see fit to respond generically – precis: sorry, we’re here to help, please bear with us – but despite finding the resource for that, another two weeks later they have still not replied to any of my (three) emails to 'customer services'... you decide. I will never use them again.”

Helpful Report

Posted 4 years ago

“Customer service is absolutely appalling and I'm usually very forgiving as I've worked in customer service my whole life. They damaged our tv when we tried to get it fixed because it was faulty and now we can't get a replacement or refund. They basically robbed us and we can't get through on phone lines despite spending between 1 and 2 hours on hold each time for 15+ calls in the 2 months since it happened. They always say they will follow up but nothing happens. Often we just get cut off after 2 hours of holding. Pathetic excuse for customer service. Never using this company again.”

Helpful Report

Posted 4 years ago

“I ordered a fridge and paid 35.00 for door reversal. Fridge came delivery person was reluctant to come into block of flats. Brought fridge up on lift and just dumped it in my kitchen and went. After being on the phone to curry’s for nearly an hour I was told that the person who delivered it should have reversed the door in situ. Also unpacked it. So that was yesterday 08 June. Said that somebody would come today to do what was supposed to have been done yesterday. 09 June 3.08 pm still waiting so rang up again on phone for 45 minutes . The man on the line was at home the tv was blaring with loads of background noise. He told me their not now coming till tomorrow. I was so annoyed and frustrated. If the person that delivered the fridge was frightened of coming into my flat to do the reversal of the fridge door they should never have asked him to do the delivery. He was also quite rude. I know times are difficult at the moment but they took my money for the fridge and the door opening reversal so that service should have been adhered too. Oh curry’s you still want the sales but your after services are totally and utterly disgusting. Shame on you. I’m 73 and left with no fridge and need the fridge for my medicines.”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews