Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brought a washing machine from here it broke after 2 months n they wouldn't replace it. they were not helpful at all .will never buy from here again!!!!”

Helpful Report

Posted 9 years ago

“Delivery organisation was poor, after paying £40 for the next day deliver I was told it was not coming till the following Wednesday, I spent 1hr in the store sorting out and eventually arranged for it to come on the Friday. I was then to discover that it would be coming on Wednesday. although the staff were helpful the organisations was dreadful and I pity anyone who needs anything ordered form Curry's urgently.”

Helpful Report

Posted 9 years ago

“We recently bought a Beko LX5053S Undercounter Fridge from Currys and arranged for delivery of the new fridge and collection and recycling of our old fridge. The delivery was and collection were made within the specified time slot although we thought that the charges for this were quite high. The fridge was supplied with a ridiculously short electrical lead and we had to purchase an extension lead before we could plug the new fridge into it's plug. This is obviously not the fault of Currys but our main gripe is that the fridge was advertised as having 2 YEAR GUARANTEE INCLUDED. After we had set the new fridge up and read the paperwork, it was obvious that the guarantee was only for 1 year only, so Currys are actually mis-selling this item.”

Helpful Report

Posted 9 years ago

“Visited the Beckton, East London store of Curry's yesterday. Waited 10 minutes and as no salesperson showed any interest had to search for one. Not interested in showing product but only wanted sale. Having nearly complete the sale another customer spoke to him and he dealt with her completely ignoring me. Very rude salesperson with no manners. Not even a "thank you" or "good-bye" - - - -to busy with chatting to (or chatting up??) young attractive female customer.”

Helpful Report

Posted 9 years ago

“Curry's is such an awful company to deal with. No one takes any ownership when there is a problem and I have spent hours on end and a total of four months now trying to resolve an issue with a dishwasher. I am now in the process of seeing if I can take them to a small claims court.”

Helpful Report

Posted 9 years ago

“ordered a cooker delivery was for Wednesday 14 th had the day off work waste of time as no delivery arrived , phoned customer service , it took 12 minuets for them to answer and then they were no help, tried their tracking service and could not find it on there ! phoned back and was given another number to ring who where supposed to deliver it, he had no order for us !phoned back and another 10 mins to answer , still no idea when this order was or when it would be delivered. Next day still no email as promised so on the phone again 16 mins before it was answered , had enough, told them to cancel the order. Went to another supplier with the same order and low and behold they had it in their warehouse and it was delivered two days later. Shocking customer service, and raised a complaint , which probably a waste of time . Look elsewhere , wish I had read these reviews”

Helpful Report

Posted 9 years ago

“What a thoroughly shambolic, depressing, lazy, under invested, and uncaring company. Been out of the country for a few years and we had to buy a washer dryer and dishwasher. 2.5 hours in the shop watching the staff coach each other in how to override their IT system which they all say doesn't work. And then to top it all when the goods are delivered the delivery guys wouldn't install them even though we had ordered it. We regret ever stepping foot inside Currys and will never ever go back.”

Helpful Report

Posted 9 years ago

“I went into Currys to buy a television. When I asked to purchase my chosen TV the assistant told me "you don't want to buy that its rubbish". I asked her why do you sell it if it is rubbish and of course she blamed head office. I was then told by 2 other colleagues that it was rubbish and they tried to sell me something that was £125 more expensive. I left without buying a TV and went to Argos and bought it there. Very poor, unprofessional customer care, staff should be fire”

Helpful Report

Posted 9 years ago

“I brought a tumbler dryer exactly 2 weeks ago .excelent quick service ,delivery guys top notch.but since ive had nothing but phone calls from domestic and general regarding taking out a warranty for labour .33 call in 2 weeks to the point its driving me nuts even late at night .this is my first and last purschase .i will go back to argos from now on”

Helpful Report

Posted 9 years ago

“I ordered a tumble dryer via their website. £350 was taken as payment when the order was placed. One month later I had heard nothing about delivery of my order although had received emails asking me to review the item. I contacted Currys customer services and was told that they didn't have the item in stock and had no idea when it was due back in. I cancelled the item and ordered it elsewhere. No communication from Currys in a month.”

Helpful Report

Posted 9 years ago

“I ordered a tumble dryer online, normally would go to shop but needed delivery. It turned up badly dented and have spent most of weekend getting it replaced. Teach me to use next day delivery won't it. Very poor customer service and obviously poor product care.”

Helpful Report

Posted 9 years ago

“if anyone decided to use currys don't, they will not exchange damaged goods after 48 hours, then blamed me for not reading all through their policies about refunding/exchanging goods, what she did say however was to make the delivery people unpack every item they deliver!!!! I said I shant be using them again so that wont apply.”

Helpful Report

Posted 9 years ago

“Purchased a White Knight Spin Dryer on 12th June 2015. After 3 weeks it started making an horrendous grinding noise. I intended to to take it back but suffered a slipped disc and was laid up for 4 weeks. Tried to phone the repair line 13 times! and was cut off each time after answering long tedious questions. Next step - email to customer services.. Sent 5 of those - just got automated responses - no phone call or human contact. Eventually put the dryer in the car and drove a round trip of 40 miles to my store. Manager said he couldn't do anything because his phones were "down" eh? Eventually got on to Currys repair agents who phoned me 4 times to ask what type of TUMBLE dryer it was. No one seemed to know what a SPIN dryer was. They booked appointment for engineer to call then cancelled it because they didn't have the parts for my TUMBLE Dryer !! Second appointment made for 2 days ago. Time off work (unpaid) waited in only to see engineer drive at top speed straight past my door, out of the village and disappear back to the motorway. I called the office to complain and they rebooked for next week (13th Oct) however this morning they called again to say they haven't got the part for my TUMBLE Dryer - and they might have to send an engineer to photograph the appliance. UNBELIEVABLE ! Wont be using Currys ever again - you get my vote for the worst after sales service in the UK. Congratulations.”

Helpful Report

Posted 9 years ago

“Tablet broke after 5months returned to the shop, assistant very abrubt and matter of fact, told would have to be returned to manufacturer and would take 3 weeks. Complained about her attitude. No notification of return after 28 days rang customer service twice and the went to store, said the tablet had been picked up by courier and the would ring when back in store. Visited store asking where tablet was they couldn't find it but said it had been repaired. Spoke to the manager saying we were within our rights to have a refund or replaced, his attitude was" It has been repaired within 28days and your not leaving this store with a new one". And blanked us. Rang CAB next day to check on our rights, rang back customer service was told a load of rubbish. I asked Customer Service to email the store what CAB had told me and that I would give them till the following Monday to come up with the repaired Tablet. Within minutes the store had rung me to say they had found the tablet under some boxers (Whatever) I asked to speak to the manager but was told he was busy. The issue with the tablet fixed returned is not an issue to me now it is the appalling Customer service. Infact I'm tempted to see the manager when I collect it and smash it up in front of him to make my point. Never again continue to buy online.”

Helpful Report

Posted 9 years ago

“I bought a laptop from them with a sticker on it ''plays well with windows 10'' when I installed windows 10 the mouse would freeze and the laptop was lagging. Brought it back to the store and said that laptop is underperforming they agreed to exchange it. I paid £100 extra for the ''better performing'' laptop. After using it for a week the screen just went blank while reading an article. It wouldn't function at all. Brought it to the store. The guy recovered it and told me sometimes new laptops do it, but if it does that again I should bring it to the store because then there would be a fault with it. After a week or so it did it again and laptop wasn't functioning. When I brought it in the store a girl with an attitude said I wasn't taking a good care of my laptop that's why it broke. Said I returned it twice, they'll exchange it again but If I bring the laptop in again then they've got a problem with me. They said they have never had this issue before insinuating that I broke the laptop all these times. Now, I am a very careful user, who only goes to email, word document and facebook. I felt really intimidated by them. Tried to explain that I didn't break it but they wouldn't take it. Seems that a customer is always wrong there. This made me really upset”

Helpful Report

Posted 9 years ago

“Purchased fridge freezer requested removal of old appliance and door reversal. Delivery driver was very rude and said I had not paid for either the recycle or the door reversal. He also refused to remove packaging even though the paperwork said that is what their drivers will do. Spent ages trying to get hold of a customer service which was nigh on impossible. When I did complete waste of time in the end cancelled the door reversal. Take my advice never ever use this company - I won't again!!!!”

Helpful Report

Posted 9 years ago

“On Friday 13/09/15 went into local store and looked at on display Dishwashers. Selected Beco Model number DFN05X10W not for price but for internal dish holding size and having had Beco products before where the after sale service was excellent. Delivered free of charge at approx 19:00 hrs on Friday 18th of same month, free of charge,. Good so far. Next day I plumbed in. Went to use but one of the soap dispensers would not stay shut, called Customer Services. Was asked "Would you like a replacement Dishwasher", if yes please call the engineers number he will come out and determine replacement/repair. We made several return calls that day to Customer Services, stating that this machine was delivered not in full working order. They insisted that as it was not plumbed in by a qualified engineer, would we contact the engineer. It was finally agreed they would contact engineer and have him call us/attend the next working day. Monday 21st no call or visit, even though a day off work. We called Customer Services again. We were requested to await for call from Engineer. We waited and waited tentatively. On Tuesday 29th received a letter from Engineer, please call to make arrangement for access. Engineer did not have our number, although two were given To Customer Services on several occasions. First call from engineer Monday 30th, 11 days after complaint to confirm access. He arrived as scheduled 07:30 am 1st October and changed the dispenser (very nice man). On leaving he stated "Why did they not replace your machine, after all it was only a day old when you reported, came out the box that way I suppose? Is that why you asked me why I was repairing it?" He was INSTRUCTED to REPAIR it, even waited for parts. There were no instructions, passed, even though we had called at least three times on the 19th, making it clear we were not calling an engineer in and we wanted this machine REPLACED. Through the years, having been married 40 yrs, myself and family have spent thousands through Curry's NO MORE. The extended warranties are a rip off, Please wait till your Manufacturing Guarantee runs out. Register your purchase with the Manufacturer and they will offer you a competitive deal prior your guarantee expiry. Do not fall for the sales pitch and SEEK alternatives. I have been doing that for years now. As for your Customer Services Curry's..........A Joke. Cannot pass on simple phone numbers or correct information. Don't darken my doorstep and won't darken yours.”

Helpful Report

Posted 9 years ago

“We've had a fantastic service from Currys. I ordered a washing machine yesterday and was surprised to see next delivery was an option and free provided they could deliver at any time between 7am and 7pm. Today I got a text to say they would be delivering between 7:20 and 11:20am and ten minutes later, a phone call from the driver to say they would be with me within an hour. The old machine was unplumbed and the new one installed and all packaging taken away within 10 minutes and normal washing service has been renewed. Really happy with our new Beko - thanks Curry, you could teach BT a thing or ten!”

Helpful Report

Posted 9 years ago

“my apple laptop broke 2 months after I bought it. First I was told I needed to return it to the branch I'd purchased it from. Which was 180 miles away!, Then I was told Currys had Apple approved engineers who would assess my laptop. I was informed my laptop was repaired and ready for collection. When I got it home I found a letter saying the repair was not under warranty and it was still broken. Apple have informed me Currys are not an apple approved repairer and apple never received my laptop for assessment! I also bought a fridge freezer and the water dispenser did not work. Curry sauce refused to let me return the product. Do NOT use currys to buy ANYTHING! The customer is always wrong!,”

Helpful Report

Posted 9 years ago

“i orderd a miele fridge 5 weeks ago, No sign of the fridge or a phone call to explain why it has not arrived.They are happy to take my money but can not take the time for a explain the long wait, i am on the verge of getting my money back and going to a shop who cares about good service”

Helpful Report

Posted 9 years ago

Currys is rated 2.0 based on 3,456 reviews