Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,452 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“I'm a retired veteran and purchasing a home has always been my dream. I usually do not qualify after a credit check so I needed credit repair help. A few weeks ago I ran into a specialist when I was surfing the net for a private contractor that can help. After a couple of weeks I noticed they have already cleared all inquiries including my taxes. What they propose is what I got. I am very happy with my current credit score. plus one, six one nine six three zero nine zero eight five or f i x m y c r e d i t AT w r i t e m e DOT c o m.”

Helpful Report

Posted 3 years ago

“Bought and paid for worry free expert installation of fridge/freezer,Driver/installer refused to feed plug behind cabinet, cut off plug from old unit refused to remove it left in situ. New unit unpacked and left on the driveway. He then left.”

Helpful Report

Posted 3 years ago

“Purchased a very expensive monitor from Currys PC world, developed a fault after 3 months. They didn't want to know, didn't care at all, VERY rude customer service advisors passing me back and forth and speaking to me as though I was dirt on their shoe. I will pursue this but for now, i'll vote with my review. Avoid at all costs, there's a reason Amazon are putting them out of business. Shocking.”

Helpful Report

Posted 3 years ago

“Hi, visited our local Curry’s yesterday at Whitebirk Drive Blackburn hoping to kit out our new kitchen ie double oven, hob, American style fridge freezer and dishwasher. With the amount of choice available we didn’t know where to start so approached operator 21 aka JASMINE. We explained our requirements and budget to her and in flash she narrowed down our hunt and took us to the very product’s we hoped to find. Her product knowledge, professionalism and customer service throughout our visit was second to none. Jasmine is an absolute angel and if we were to score her out of ten then we’d give her a fourteen. Nice one Jasmine and thank you very much. 👍”

Helpful Report

Posted 3 years ago

“I am one of the Victims. At first, The software seemed to be really professional and authentic. I found many favorable reviews about its performance and delivered results. So, I decided to invest in it and try to achieve success in the online trading sphere. Soon, I realized that the software was swallowing all my investments. IQ option is nothing more than a dangerous and fraudulent platform. I invested over $40,000 and couldn't withdraw my money, months passed and still nothing. So, I reached out to a certified recovery agency to help me recover my funds, Good News! I have been able to recover 80% of my loss in just a few days. I really can't tell how happy I am. Want the same help? Contact : JimFundsRecovery at Consultant dot Com.”

Helpful Report

Posted 3 years ago

“Awful customer service. Pre ordered and paid for a Fitbit. When the item was released and I had had no delivery or correspondence from Curry’s I chased them up only to find that my order had been ‘lost’ in their system. The item I had ordered was now available for next day delivery or to pick up in store. I was told at first that it would 3-5 working days but having online chatted and spoke to half a dozen customer service reps I was told they could in fact arrange next day delivery. Next day came and still no sign of my order. I contacted Curry's again to be told that the item is now out of stock so no delivery or even the delivery I was assured would be with me in 3-5 days. Don’t know what I’m more shocked about firstly how they could mess this up so badly or second how little they cared. I would have given them zero stars if it was possible.”

Helpful Report

Posted 3 years ago

“Brought a rug doctor online.. sent it back as faulty this was in March 3 months on I still haven't had a refund.. they keep saying I will get one.. now all of a sudden they are saying they haven't received the faulty item back.. even though I have emails stating they have had it back.. im off to the small claims court next week.. I will never buy from currys again.. disgusting service”

Helpful Report

Posted 3 years ago

“I was looking for a legitimate person to fix my credit score. It was so bad that I was denied numerous times getting anything so I needed help. I read about a credit specialist on a credit blog and I hired him. I noticed after a couple of days he had already cleared all negatives including my taxes and raised my score to an excellent 795. I qualified for a business loan. should you need help fixing your credit, FixMyCredit is your plug. here; (FixMyCredit at WriteMe dot Com).”

Helpful Report

Posted 3 years ago

“Similar problem to many others it would seem. Driver failed to deliver due to no parking, even though had they called me when outside my house I could have moved my car. Sadly the driver called while on his way to the next delivery, promised to come back later but didn’t. Currys customer services came across as totally disinterested and, when I cancelled my order as the rescheduled delivery was too far out, was happy to cancel the order making no effort to deliver sooner. Since bought my washing machine from AO who we’re fantastic on all levels.”

Helpful Report

Posted 3 years ago

“I also lost about $21,000 to an IQ option broker and 2 fake binary option website as well but I am sharing my experience here so as to enlighten and educate everyone that is losing money or has lost money to a scam including binary options, dating scams, Recover all your lost money to Bitcoin and other Cryptocurrency, mortgage/real estate scams and fake ICOs. However, I have been able to recover 95% of all the money I lost to the scammers with the help of a recovery professional and I am pleased to inform you that there is hope for everyone that has lost money to scam. You can reach out to(JimFundsRecovery at Consultant dot Com) for recovery help.”

Helpful Report

Posted 3 years ago

“Products are poor quality had 2 Beko fridge freezers in less than 12 months and still not working properly. Trying to get anything done is like finding gold in my toilet pan. Customer service is virtually non existent and trying to speak to someone is dire. When I eventually got through I was told how to try and correct the fault myself although impossible due to medical reasons. Although still under manufacturers warranty I would be charged £55 for a callout. Rubbing salt into the wound as I had also paid £130 for an extended warranty. That was a 2aste of money.PLEASE stay away from currys. They suck”

Helpful Report

Posted 3 years ago

“American Fridge freezer broke down, after 30 months.. They only offer 1 year manufacturer guarantee. So this means a £650 large item can only last 1 year! So no guarantee and no repair or replacement, or help from customers services. DREADFUL. https://www.youtube.com/watch?v=o1B564IKFfc this is another example on youtube.”

Helpful Report

Posted 3 years ago

“I highly recommend Cyberdon for your Credit Repair process. He responded very quickly throughout the credit repair exercise and explained all of my questions and concerns clearly and adequately. Cyberdon is highly knowledgeable in his field and you can't go wrong with him. I had an eviction, collections and couple of hard inquiries on my credit and it wouldn't let me qualify for a home purchase. Cyberdon wiped it all clean and raised my score to a high 790 within a few weeks. I bought the house afterwards and thanks to him. you can reach him on; C y B e R d O N at T E c H i E dot C O M.”

Helpful Report

Posted 3 years ago

“Customer service is ABSOLUTELY dreadful, after purchasing a American fridge freeze from Reading branch, after being on the phone for 2 hours and calls being transferred from one place to another. AFTER MAKING multiple calls I finally manged to get an engineer out to my address 5 weeks later after my freezer had stopped working to regas it. It still doesn't work and I'm having wait another week for another engineer to come out and assess the freezer. This is the worst service I have ever received in my life, I am a multiple business owner and I will not recommend currys/pc to a single person. I will advise my friends/family and customers never to purchase anything from you as the customer service is terrible. Its not worth going through the stress and hassle. I was promised call back 3 times after putting in complaints, still not received a phone call. This is a micky mouse company and they definitely do not know how to treat customers. I will put my complaint on social media, on every platform, to express how I have been treated and how stressful it has been to get my freezer fixed or replaced. Once again appalling service, ITS THE WORST SERVICE I HAVE RECEIVED BY A COMPANY IN THE UK. I HAVE NOW BEEN WITH OUT MY FREEZER FOR 5 WEEKS AND and I have lost out on 2× £300 worth of freezer food. DO NOT USE THIS COMPANY, READ THEIR REVIEWS. I CAN'T BELIEVE THEY TREAT CUSTOMERS IN THIS WAY. THEY PROMISE CALLS BACKS AND NEVER CALL BACK. THEY ARE LIERS THEY NOT TRUSTWORTHY THEY ARE NOT PROFESSIONAL THEY ARE LEGITIMATE SCAMMERS DON'T BE SCAMMED LIKE US”

Helpful Report

Posted 3 years ago

“Absolutely useless don’t use, it took three weeks to deliver a fridge freezer, they tell lies customer service useless, managers with no experience. Delivery drivers with the brains of a camel. TOTAL WASTE OF TIME AND USELESS.”

Helpful Report

Posted 3 years ago

“Ordered an oven from Currys to be delivered over the weekend. The expected delivery time was 7 - 11AM but no showed. Around 4pm my partner and I call to check what's happening after the delivery tracker said that the delivery was cancelled. We were not notified of this at ALL, but had to manually check. We called customer services and were told that the driver contacted us and they struggled with parking near me house, though we received no calls at all, and our Ring doorbell showed no one at the house. The online tracker showed that the team were literally 2 cities away the whole day and never made it near me. She then HUNG up on me after 10 seconds of saying that, giving us no way to explain how this could not have been possible. The live chat was at least mildly helpful and told me they aren't coming and rearranged a delivery for me. Apparently if they fail to show up you can't ask for a refund of the services and you don't get to choose when your delivery is rearranged! Apparently even the person I spoke to couldn't tell me when this would be. Why? if you want customers to believe your team is in your area but missed us, don't give us the tools to track your team!!”

Helpful Report

Posted 3 years ago

“THEYRE THEIVES TAKE YOUR MONEY IN A SECOND , AMEND AN ORDER TAKES 2 WEEKS AND A REFUND TAKES 2/3 WEEEKS. IM DOWN £1117 ON A LAPTOP THEY STILL HAVENT GAVE ME MY REFUND AFTER REFUSING DELIVERY WHICH IS THE QUICKEST WAY OF REFUNDING BUT NOT TO THESE OUTDATED FOOLS WITH THEIR BACKWARD PROCESS. I HATE THEM SO MUCH THEY LEFT ME WITHOUT A LAPTOP FOR OVER. WEEK AND DOWN £1117 AND I WORK FROM HOME. I HOPE YOUR COMPANY goes under!!!!”

Helpful Report

Posted 3 years ago

“Awful experience I’m having. The customer comes first in customer service but not on curry’s helpline. Bought a TV on line only to plug it in and see it freeze 2 min in to setup, and yes I’ve unplugged it, waited and retried, also changed brand new remote batteries but it still doesn’t work. However, because I only picked it up yesterday and the store hasn’t recorded it as collected, they can’t help me. Also struggling to understand the Indian call centre accents. But I get to do the 45 min wasted time all over again when i have to be the one calling back again after 1800 (oh but no direct number) to be patronised by tech support over a RV the just doesn’t work. It doesn’t work!!!!! Arrrghhhhh so bloody frustrating dealing with Curry’s unless it’s to take money from me.”

Helpful Report

Posted 3 years ago

“Didn't have the TV they sold me to sell - don't give their team ability to resolve issues of their making fairly even at cost to the consumer Didn't have the TV they sold me to sell - phoned up and said they couldn't get them 14 days later and they were now discontinued. Asked me to take another. I said I wasn't sure they had a TV of the same specs on their site for a similar price and I would take a look. Agent said have 10% off if it makes it easier / for the convenience. Went and had a look and sure enough anything within 10% of the TV I ordered was too large for my TV unit and a lower spec only equivalents were £300 more. I phoned up prepared to pay the difference minus 10% discount for a very similar TV. However, even though I was willing to do so Curry's don't let the team take new payment so if I wanted to 'exchange' (I never wanted any TV but what I ordered!) it would have to be a TV of lower spec to what I ordered (which I already have in the house). I was then informed if I wanted my money back I'd have to take it in vouchers I only converted from Amazon to order this TV but I was told if I did that the offer of 10% would be revoked. Although I could get 5% off a future order. I asked if, on the basis this TV had been discontinued, I could delay an exchange until an equivalent TV was coming in to replace it with that Brand at a similar price. The agent told me they aren't trained at all in the products or specs and he'd have no idea if one would ever be available so he pushed me to take refund. He was at pains to stress the refund may take some time 'to avoid further disappointment'. Currys shouldn't - sell products they don't have in stock - have agents offer exchanges based on the equivalency of a product if they have no training to say what an equivalent product is - have no payments system for agents, leaving them with little flexibility to better resolve issues such as this one - offer worse discounts for their error in the event of a refund. - take multiple days to process an uncontested refund, as other businesses don't especially in the event of their error. By combining these policies together they inevitably force the agent to try to strong arm people into taking a worse product for the same money which is a bit grim.”

Helpful Report

Posted 3 years ago

“Everything was ok with the laptop purchase, but their customer care is terrible. I bought HP laptop from them, it has developed a known fault which is listed on HP's own website. They have attempted a repair which was unsuccessful. The first repair findings were that they had found the issue and it required BIOS and driver updates, which they did. About a week later the same issue occurred again, I called them and arranged for a return, they said they had to confirm the fault before a refund could be discussed. So I included a video of the fault happening on my laptop, a link to the HP website stating the fault and a letter stating my consumer rights and that I would like a refund. I have a video of me packing all this information in to a box and giving it to a team know how member of staff. A few days later a tech called me and told me he had repaired my laptop, I asked what he had done and he said he had replicated the fault and now installed new drivers. I explained this had already been done by team know how and that this had not repaired the issue. He told me the previous repairer had not done this, despite the fact I had been told he had. I stated I did not want the laptop back and that they had used the 1 attempt at a repair which they are entitled to under the consumer rights act 2015. He said I had to call customer care, which I did. I stated my consumer rights to the customer care member of staff and she disregarded my statement and the law by telling me that we are not refunding or exchanging and the product and that I had to have it back. I said I was not happy with this and asked to speak with a manager. I have not received a call back and I will not be accepting any delivery from them. Instead I have written a pre-action protocol letter stating my intention not to accept the goods and offer them 7 days to refund me, if they fail I will start small claims procedures.”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,452 reviews