Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,444 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“Customer service is ABSOLUTELY dreadful, after purchasing a American fridge freeze from Reading branch, after being on the phone for 2 hours and calls being transferred from one place to another. AFTER MAKING multiple calls I finally manged to get an engineer out to my address 5 weeks later after my freezer had stopped working to regas it. It still doesn't work and I'm having wait another week for another engineer to come out and assess the freezer. This is the worst service I have ever received in my life, I am a multiple business owner and I will not recommend currys/pc to a single person. I will advise my friends/family and customers never to purchase anything from you as the customer service is terrible. Its not worth going through the stress and hassle. I was promised call back 3 times after putting in complaints, still not received a phone call. This is a micky mouse company and they definitely do not know how to treat customers. I will put my complaint on social media, on every platform, to express how I have been treated and how stressful it has been to get my freezer fixed or replaced. Once again appalling service, ITS THE WORST SERVICE I HAVE RECEIVED BY A COMPANY IN THE UK. I HAVE NOW BEEN WITH OUT MY FREEZER FOR 5 WEEKS AND and I have lost out on 2× £300 worth of freezer food. DO NOT USE THIS COMPANY, READ THEIR REVIEWS. I CAN'T BELIEVE THEY TREAT CUSTOMERS IN THIS WAY. THEY PROMISE CALLS BACKS AND NEVER CALL BACK. THEY ARE LIERS THEY NOT TRUSTWORTHY THEY ARE NOT PROFESSIONAL THEY ARE LEGITIMATE SCAMMERS DON'T BE SCAMMED LIKE US”

Helpful Report

Posted 3 years ago

“Absolutely useless don’t use, it took three weeks to deliver a fridge freezer, they tell lies customer service useless, managers with no experience. Delivery drivers with the brains of a camel. TOTAL WASTE OF TIME AND USELESS.”

Helpful Report

Posted 3 years ago

“Ordered an oven from Currys to be delivered over the weekend. The expected delivery time was 7 - 11AM but no showed. Around 4pm my partner and I call to check what's happening after the delivery tracker said that the delivery was cancelled. We were not notified of this at ALL, but had to manually check. We called customer services and were told that the driver contacted us and they struggled with parking near me house, though we received no calls at all, and our Ring doorbell showed no one at the house. The online tracker showed that the team were literally 2 cities away the whole day and never made it near me. She then HUNG up on me after 10 seconds of saying that, giving us no way to explain how this could not have been possible. The live chat was at least mildly helpful and told me they aren't coming and rearranged a delivery for me. Apparently if they fail to show up you can't ask for a refund of the services and you don't get to choose when your delivery is rearranged! Apparently even the person I spoke to couldn't tell me when this would be. Why? if you want customers to believe your team is in your area but missed us, don't give us the tools to track your team!!”

Helpful Report

Posted 3 years ago

“THEYRE THEIVES TAKE YOUR MONEY IN A SECOND , AMEND AN ORDER TAKES 2 WEEKS AND A REFUND TAKES 2/3 WEEEKS. IM DOWN £1117 ON A LAPTOP THEY STILL HAVENT GAVE ME MY REFUND AFTER REFUSING DELIVERY WHICH IS THE QUICKEST WAY OF REFUNDING BUT NOT TO THESE OUTDATED FOOLS WITH THEIR BACKWARD PROCESS. I HATE THEM SO MUCH THEY LEFT ME WITHOUT A LAPTOP FOR OVER. WEEK AND DOWN £1117 AND I WORK FROM HOME. I HOPE YOUR COMPANY goes under!!!!”

Helpful Report

Posted 3 years ago

“Awful experience I’m having. The customer comes first in customer service but not on curry’s helpline. Bought a TV on line only to plug it in and see it freeze 2 min in to setup, and yes I’ve unplugged it, waited and retried, also changed brand new remote batteries but it still doesn’t work. However, because I only picked it up yesterday and the store hasn’t recorded it as collected, they can’t help me. Also struggling to understand the Indian call centre accents. But I get to do the 45 min wasted time all over again when i have to be the one calling back again after 1800 (oh but no direct number) to be patronised by tech support over a RV the just doesn’t work. It doesn’t work!!!!! Arrrghhhhh so bloody frustrating dealing with Curry’s unless it’s to take money from me.”

Helpful Report

Posted 3 years ago

“Didn't have the TV they sold me to sell - don't give their team ability to resolve issues of their making fairly even at cost to the consumer Didn't have the TV they sold me to sell - phoned up and said they couldn't get them 14 days later and they were now discontinued. Asked me to take another. I said I wasn't sure they had a TV of the same specs on their site for a similar price and I would take a look. Agent said have 10% off if it makes it easier / for the convenience. Went and had a look and sure enough anything within 10% of the TV I ordered was too large for my TV unit and a lower spec only equivalents were £300 more. I phoned up prepared to pay the difference minus 10% discount for a very similar TV. However, even though I was willing to do so Curry's don't let the team take new payment so if I wanted to 'exchange' (I never wanted any TV but what I ordered!) it would have to be a TV of lower spec to what I ordered (which I already have in the house). I was then informed if I wanted my money back I'd have to take it in vouchers I only converted from Amazon to order this TV but I was told if I did that the offer of 10% would be revoked. Although I could get 5% off a future order. I asked if, on the basis this TV had been discontinued, I could delay an exchange until an equivalent TV was coming in to replace it with that Brand at a similar price. The agent told me they aren't trained at all in the products or specs and he'd have no idea if one would ever be available so he pushed me to take refund. He was at pains to stress the refund may take some time 'to avoid further disappointment'. Currys shouldn't - sell products they don't have in stock - have agents offer exchanges based on the equivalency of a product if they have no training to say what an equivalent product is - have no payments system for agents, leaving them with little flexibility to better resolve issues such as this one - offer worse discounts for their error in the event of a refund. - take multiple days to process an uncontested refund, as other businesses don't especially in the event of their error. By combining these policies together they inevitably force the agent to try to strong arm people into taking a worse product for the same money which is a bit grim.”

Helpful Report

Posted 3 years ago

“Everything was ok with the laptop purchase, but their customer care is terrible. I bought HP laptop from them, it has developed a known fault which is listed on HP's own website. They have attempted a repair which was unsuccessful. The first repair findings were that they had found the issue and it required BIOS and driver updates, which they did. About a week later the same issue occurred again, I called them and arranged for a return, they said they had to confirm the fault before a refund could be discussed. So I included a video of the fault happening on my laptop, a link to the HP website stating the fault and a letter stating my consumer rights and that I would like a refund. I have a video of me packing all this information in to a box and giving it to a team know how member of staff. A few days later a tech called me and told me he had repaired my laptop, I asked what he had done and he said he had replicated the fault and now installed new drivers. I explained this had already been done by team know how and that this had not repaired the issue. He told me the previous repairer had not done this, despite the fact I had been told he had. I stated I did not want the laptop back and that they had used the 1 attempt at a repair which they are entitled to under the consumer rights act 2015. He said I had to call customer care, which I did. I stated my consumer rights to the customer care member of staff and she disregarded my statement and the law by telling me that we are not refunding or exchanging and the product and that I had to have it back. I said I was not happy with this and asked to speak with a manager. I have not received a call back and I will not be accepting any delivery from them. Instead I have written a pre-action protocol letter stating my intention not to accept the goods and offer them 7 days to refund me, if they fail I will start small claims procedures.”

Helpful Report

Posted 3 years ago

“Where do I start, I ordered a Fridge Freezer to be delivered Sunday with a door reversal service the delivery drivers came, delivered the item and reversed the door (they didn't have a clue what they were doing reversing the door it took them 1.5 hours to do this). As you’re not allowed to turn it on for 4 hours I hadn’t looked at it after they left. Once I opened the door for the first time the door was almost falling off so I went into store to complain and they sent someone out the next day to fix the door when. The item had been making a noise since I first turned it on when they came to fix the door I asked if this was normal and they said no if it’s still doing it tomorrow there’s a fault. It was still making the noise the next day so I phone customer service again! This time they sent a delivery driver to look at it and the driver himself didn’t even know why he had been sent (basically to just say yes it’s making a noise) so they then rang customer service to tell them to send me a new one, after having so much time off work for them to keep coming back I then had to start asking relatives to come be in the house for when it was delivered. So my mother in law went round the next day for delivery and they had sent the wrong fridge freezer! At this point I am absolutely fuming about the whole situation. After then locating my correct item they delivered it yesterday. While transferring my food over my mother in law had spotted that the entire internal floor of the fridge is badly dented (after the delivery driver had left) so I then went into store that day to complain ask customer service on the phone is a complete shambles and all they said they can offer is 10% off. After then ringing customer service again and demanding a new item they said all they can do is 10% off I have refused this due to it being illegal to supply fault products under the sale of goods act. After saying this to them they have agreed to send one Sunday so I’m hoping that this one will not be defective this time!! How can a company of this stature do something like this it has caused me nothing but stress and a high loss of wages. Curry are an absolute circus please do not use them it’s not worth the time or hassle!”

Helpful Report

Posted 3 years ago

“Appalling customer service and lack of communication, and poor knowledge. We are a charity that bought a brand new £700 laptop in March, it stopped working in May. Wes sent it in for repair a week later it came back I repaired and they said the issue wasn’t covered by warranty and we would need to pay £85 and wait another week”

Helpful Report

Posted 3 years ago

“Very bad service”

Helpful Report

Posted 3 years ago

“The customer services department are rude and dont make notes about previous calls. Ive been waiting over four weeks for a refund its disgusting”

Helpful Report

Posted 3 years ago

“Bad experience after being a loyal customer for many years. No communication No customer service You are days without your product what you have purchased if it gets resolved.”

Helpful Report

Posted 3 years ago

“My brother who is severely handicapped TV broke down 18 days ago. Lady called Zizi sent driver to wrong address eventually getting it 2 days later. I was the told a voucher would be sent out that was 10 days ago. They sent voucher and when I thought I'd bought it they cancelled the order following day. Since then I've been told a new voucher would be sent out or within few days I could use old voucher. Both are lies and again got stuck with Zizi who is most incompetent person ive ever dealt with. My brother 2 days ago was so depressed that I had to buy the TV myself as there's no knowing what he would have done if he wasn't able to watch TV any longer. So still waiting on voucher that I will have to spend on another item that I don't require. Maybe that was there plan all along. For your sanity do not touch this company with a bargepole. Regards Steve”

Helpful Report

Posted 3 years ago

“Absolutely rubbish customer service. Bought a laptop, didn't even collect it. Asked for a refund, no one can help! for something as simple as a refund, for a product that hadn't been picked up, they can't manage it. I have gone to store physically on two separate occasion. I have waited on the phone for hours, still nothing had been resolved. So furious.”

Helpful Report

Posted 3 years ago

“absolutey disgraceful after sales tv product faulty under manufacturers warranty was forced to try fix at home which caused screen damage ( as am customer not engineer) I have disability but was not asked if I could physically do what they wanted and basically called a lier was hung up on lied to and about on their notes and not listened to at all .. I will never buy from currys pc world again will tell as many people as possible and am taking the mater through legal proceedings I believe the process is not customer friendly a a breach of warrenty and trading standard awful worst service I have ever come across ... the smart tv never worked properly I was fobbed off until cover ran out and they would take no responsibility for fact product was faulty apps like Netflix YouTube itv would constantly crash yet everything fine on all other devices and now great on new tv I had to pay out for”

Helpful Report

Posted 3 years ago

“If you buy anything with currys, make sure you keep all your receipts and actually make sure the guys at the tills put in your details. According to these jokers they delivered fresh air to me rather than a TV and now wont fix, as my TV is a ghost in thier system and it took them 2 weeks, about a million phone calls to come to that conclusion. Avoid at all costs and go to John lewis or AO someone who actually knows what customer service is”

Helpful Report

Posted 3 years ago

“I am 44 years old, had around a handful of consolidation loans throughout the years and I’ve never had one this good! I was approved for a 3% $40k loan and decided on the phone that I wanted to increase it to a $50k loan. No problem! She said no worries, just need to sign the e-docs sent to me at the same 3% rate! The money was in my account in two days and I’m saving about $1k per month in payments due to this. Lastly, I will be debt free in three years versus the 20+ years that credit cards had me in. Thank you! “LoanLending at Cash4U dot Com””

Helpful Report

Posted 3 years ago

“Canon printer bought 2 months ago Canon printer bought 2 months ago, not working now, have been onto Currys through chat/e-mail and phone no use, they just pass you around, saying its not their depart etc, they even put me onto Canon who told me to take the printer to their repair shop in London(round trip of 1000 miles)although is suspect the Currys Tech didnt tell them the printer was under warranty.I have posted my last Web Chat below. Manu: Good morning! Welcome to Curry's, could you please confirm your full name for me? You: Morning to you,James MacNicoll Manu: James, I will surely assist you with your return query. Manu: James, before we get started, I need to ask you a couple of security questions. Could you please provide : Any reference number Full address given at purchase Mobile number given at purchase You: Need to return a faulty printer, completed return from but they need more info and asked me to call chat Manu: Just to confirm you wish to return and get refund? You: Deleted. You: Yes Manu: Thank you for sharing the details. Manu: Thank you for the security verification, please allow me 2-3 minutes while I get this checked for you. You: ok Manu: I appreciate your patience. Manu: I am afraid I am from online order status team, however I can provide you the contact number of the relevant team who can assist you with your query. You: I have an e-mail from returns/customer service asking me to come on here and give further details, the printer is 2 months old and I want it returned and a refunds can take it into the shop and hand it back if that suits You: Just to add this is getting a bit frustrating as I have been on here twice before and spoke to technical people who couldn't repair it and the Canon who couldn't repair it either Manu: I have checked and found that the order was placed in March and as per policy we can return the faulty product within 21 days of purchase. Manu: I really can understand your frustration and disappointment here. You: My rights say that this has a 1 year warranty which Currys are liable for,the machine is 2 months old You: Are you going to do something about this or not. Manu: I am totally understanding your concern and we have a team they will be able to assist with troubleshooting any faults as well as arranging any necessary repairs or replacements. You: I have already been onto them, they tried the repair route, no use, why did customer service say to come on here then, was this a lie if you are saying that you can do nothing about this. Manu: I would like to inform you that as per policy we can return the faulty item within 21 days of purchase. Manu: I would like to inform you that we have some limitations. You: Explain my 1 year warranty then please Manu: I can see that you have 1 year warranty and that is under manufacturer warranty. You: Which As the seller Currys are liable for are you saying they are not liable for the printer and that Canon are? You: Are you still there? You: I assume you are now gone as I have pointed out that Currys are liable and your purpose in deflection has failed.”

Helpful Report

Posted 3 years ago

“Flavel cooker top broke. Flavel would not take responsibility stating must be accidental damage. Currys offers to send an engineer out to investigate at a cost. Cooker not fit for purpose.”

Helpful Report

Posted 3 years ago

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Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,444 reviews