Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“Bought TV from Curry's and was told it would be in store within 2 days. After 4 days I called customers services and was informed I could cancel the order.no attempt made to find out if product was in store or on its way. Now been 4 days without TV and now back to square 10,i will never buy from them again.”

Helpful Report

Posted 7 years ago

“The communication from Currys is abysmal, there customer service non existent, and it's, quote, "not my fault" is there standard response. This is the 3rd messed up delivery from Curry's in 2 months, other suppliers have not gotten it wrong, so why do Currys manage it so often? And, based on reviews, when others do, they take ownership & deal with it, Currys don't. My advice, go elsewhere unless its a phenomenal deal, which it rarely is...! What happened - We arranged delivery for Monday, got a call from driver saying it was on the wrong van, but he would sort and ensure I received still on the Monday. No one called and so I called them, held for 35minutes only to be cut off. Called back & asked for a manager, "can't do that until you raise a complaint officially", so I raised a complaint and asked that a manager call me back same evening so this could get sorted, quote "managers don't talk to customers..."!. Following day they automatically rescheduled delivery, STILL no show, called again, no record of previous call OR case reference complaint. Asked for redelivery on the Wednesday, "can't get back until Friday...", followed by, oh, wait, its out of stock now & will be 10 to 21 days". At which point we got cut-off, guess what, no call back.”

Helpful Report

Posted 7 years ago

“"know how" anything happens I claimed from a policy which I had held for 3 years. When I took the device in to the store the assistant told me that I would get a letter telling me that the device was not covered, but I needed to write and challenge it. The letter I received said I had been neglectful and misused the machine. I wrote pointing out that three years of paying a policy shows I was not neglecting it and that I had dropped a portable device which was not misuse. They paid out. When I went into the store to get my replacement the staff said that 'know how' hope that most people won't bother writing. What a rip off.”

Helpful Report

Posted 7 years ago

“Brought a freezer of currys online after a week of no contact, no email nor message or any thing, i phoned every day for 3 WEEKS yes WEEKS (1 & half hours each phone call) popped into there stores had the same problem there.There staff advised me this was an ongoing problem with them. Kept getting told I was going to get a call from them which never happened. So I canceled my order still havent the refund will use AO.COM from now on. Be warned”

Helpful Report

Posted 7 years ago

“Awful. Took a day off work to take a delivery. They phoned twice two minutes apart and because I was engaged then refused to deliver and then when I complained they admitted they had no deliverers in the area! Absolutely awful”

Helpful Report

Posted 7 years ago

“I bought an OLED TV. Excellent friendly service in the shop. All staff were very friendly and helpful (especially Jane) at Gateshead, retail world, Team valley. Fast payment. Delivered next day by Knowhow, and an excellent product.”

Helpful Report

Posted 7 years ago

“Paid for installation delivery man refused con”

Helpful Report

Posted 7 years ago

“Bought a microwave for cash 10 months ago. lost reciept, last night it blew up and almost started a fire in the kitchen. Took it back to store today (Hanworth - Manager is Hitesh) and explained only 10 months old but they always take my name and address details when I buy something and as only 10 months old and obviously a Currys product, thought it would be no problem to get a replacement. firstly tried to tell me to call customer services as I had no receipt. Asked what customer services could do for me and they said nothing without a receipt. So why tell me to call customer services then, other than to get me out of the store? I said they took my details when I purchased it and they said they didnt for low value items (it was £40). The assistant checked the computer whilst checking his text messages (how blinking rude is that???) They did however have my purchase of £23 for ink cartridges, so that doesnt stack up. I asked for the manager who gave every spurious excuse imaginable. Saying I could have stolen it in a burglary and now trying to get a refund - why would I steal a broken microwave? I could have bought 1000 of them and sold them on, so the person I sold them to wouldnt be entitiled to a refund as they didnt have the receipt? I said so If I had bought it as a gift (it was a gift for my girlfriend) and it broke after a month, then the warranty is invalid? I said I knew the serial number was recorded at sale (as had a vacuum breakdown and they checked the serial number) so they could check that and he said they didnt record the serial numbers at sale. I said so why are they on the product and on the box? He said it was for the customers convenience. Really? Frankly, I have been given the biggest load of old rubbish for excuses on what was clearly a currys product that under the sale of goods act was guaranteed for 3 years and even longer under EU regulations. I swore previously I would never buy from Currys again but as a spur of the moment purchase, I needed it quickly. Having previously spent in excess of £2000 in the last 4 years with them, I will never use them again and deter anyone from buying there too. The worst customer service I have ever received and for the sake of a £40 microwave (probably costs them £20) I aim to do their business a great deal of harm and that it costs them a lot of lost revenue. I hope the internet shuts them down and the idiot staff have to get another job.”

Helpful Report

Posted 7 years ago

“We bought a gas cooker and only after it had been installed did were we told that it didn't come with a grill handle. I now have had to order one which will take 2-3 weeks to be delivered and then on top of that I am going to have to pay for it as well. I feel a visit to the small claims court coming on !!”

Helpful Report

Posted 7 years ago

“If there was a zero star rating I would definitely give 0. I ordered a camera for my best friends 21St birthday. Firstly the prices changed after like 5 days (no it was not a sale). When I did eventually guy it, I ordered it 8 days before the event. Received a confirmation email to say delivery by 10 February. I didn't receive any dispatch emails or any further notice about my order. And surprise surprise, my order did not arrive, not even the day after. I called customer service, and they are probably the least enthusiastic and least helpful people I've ever spoken to. They did not even apologise about the delay when I first told then the problem. No reimbursement was offered even though I was clearly not happy. Then after being placed on hold I decided to cancel my order altogether and order from Argos that has guaranteed fast delivery rather than waiting another 5 days for my original order that was placed two weeks ago. Are you delivering from China or something? Why does it take so long?”

Helpful Report

Posted 7 years ago

“Last year i decided to get an eyefinity triple curver monitor setup. Went to store and asked for 3 1800r monitors - they did not hesitate and shown me the monitor they had in store. I asked about dead pixel policy and again - without hesitation, they explained their policy. They had only 1 monitor in store but promised to deliver 2 more in a weeks time. They were delivered in 4 days. I also asked for compatible GPU and they checked straight away and confirmed that they did not have it - no time wasted.”

Helpful Report

Posted 7 years ago

“I bought a Seagate 1Tb Portable Hard drive from the Pontypridd store, mainly to store photographs taken over about four decades of Family/holiday /personal nature. as my computer was getting bogged down with I assume would be about 5-600 photographs many of which cannot be replace. this was in early December, it stopped working in early February less than two months. I took it back to the shop where they were prepared to replaced the unit, but could do nothing about retrieving the lost data, but they could look at from about £90 pounds, so I asked them so for the privilege of retrieving data from a piece of faulty equipment they sold me. they expect me to pay ninety pounds the unit itself only cost £60, which ok is not a lot but for the loss of such personal data, which is irreplaceable in many cases, the price they quoted is not I assume the final price judging by looking at compatible sites, its just to look at the hard drive, looking at other sites the retrieval is astronomical in prices. it could be just a matter of connection, the unit itself is running but just not registering on my computer. not just computer I have tested against other computers with the same results. the young inexperienced girl on the customer service desk confirmed that she was new and didn't know what to do, and needed to see her supervisor, who did not seem interested either, just that if I wanted to get the lost data back I had to give them £90, and no guarantee that would be the final bill. Such good customer relations”

Helpful Report

Posted 7 years ago

“Going into a Currys these days is just a waste of time. Ive been in two recently Hanley festival park and Longton both were staffed by people who obviously didnt know or care about their jobs as despite being within a few metres noone at either site could be bothered to even say hello let alone can I help ? Wont bother going in again, theres a supermarket more or less next to both outlets, both sell TVs, computers, kettles, tablets, etc. Currys will disapear and cant think many will miss it”

Helpful Report

Posted 7 years ago

“I took my TV into currys after buying a care plan for it. It was sent off for repair and I received it back 15 days later. I then took it home and discovered that a crucial part of the stand had been removed from the television and lost. I then took the television back into store again where it was sent off for a second time for repair, I received it back 8 days later with no resolution to the missing part. After complaining about this over and over again, nearly 28 days later I still have no TV and no promise of a resolution to my problem. I am EXTREMELY disappointed in the so called "service" that I have received and I would urge anyone , if they do bother buying anything off these charlattans, not to buy the care plan because it is a complete waste of time.”

Helpful Report

Posted 7 years ago

“CREWE CURRYS. WRONG advice given on washing machine thats not suitable for my needs. Complained in store and over phone for 3 weeks, promises of a return call NOTHING . AFTERSALES SERVICE RUBBISH”

Helpful Report

Posted 7 years ago

“Ordered a dishwasher from Currys, Sydenham & Knowhow delivered and left without unpacking. When we opened box discovered the front door was so badly dented we couldn't even open it. We took it back to Currys, Sydenham store ourselves and they gave me small £10 compensation and re-ordered delivery for next day, Guess what? Knowhow apparently had the machine on lorry but didn't realise so did not deliver. How crap can these companies get?? Avoid these companies like the plague - their sales & delivery service are incompetent beyond belief !!!!”

Helpful Report

Posted 8 years ago

“I purchased at the end of December a dryer and dishwasher. The dishwasher had problems with the soap dispenser not opening and also making a noise like a jet engine warming up. We tried it on several programmes when empty and it worked OK although still had the screeching noise. I rang Knowhow on the Saturday and sent engineer out the following Friday. He agreed it needed replacing so he would sort it out. I week later I had not heard anything from Currys so I rang Knowhow as it is impossible to find a direct telephone number for the Sevenoaks Way Branch, Orpington. Waited forever on the phone once it had been connected eventually they said I will give you this exchange No but you will have to ring this other customer service number as we do not deal with this as I purchased it direct from the shop and not online. Why when you purchase from a shop don't they tell you, if you have any problems come into the shop to get it rectified. instead of spending so much time hanging on a telephone to then be pushed from pillar to post. Next I tried a number on my receipt that is printed under the address of the shop I purchased from thinking this must be the number to go direct. Another 15 minute wait on the phone to be told this is the repair centre I need to go to the shop. Only two staff serving behind a counter that was clearly busy with complaints. Once I got to explain my problems It was a case of shrug the shoulders and sorry about that. They said they will collect the machine the following morning (Sunday) but I would need to go back to the shop the following Monday to get a refund as they cant do that until the item is picked up. Monday back to the shop waited 35 minutes to be served as only two staff on the Knowhow counter again. I was there for another 30 minutes while the staff member and a Manager decided I could not have any money back as the computer has locked out. They said they would ring me when the computer was working but by the following afternoon NO phone call. I went back down there and was told the computer still locked out. By now I was furious. I stayed until they found a way of refunding me. Currys have no customer service skills and are a business I will never spend my money with again. Shocking don't care attitude when there is a problem.”

Helpful Report

Posted 8 years ago

“Just ordered a pixel c tablet nearly £500. despite having a huge half empty barn in Truro they say they dont have room to stock these. Had to order it online and pay extra for next day delivery. Not sent tracking number I hour at my expense on phone later I was promised a tracking number and a delivery time today. 10:30 Still nothing!!!!! Another expensiva call and I am still none the wiser. Promised a call back. Watch this space!!!”

Helpful Report

Posted 8 years ago

“Ordered a microwave delivered to store - it said within 3 days. By the time we got to the end of paying for it - it said it was only available from 10 days onward ..... disgusting - what a stitchup !! Keith - Arnold, Nottingham”

Helpful Report

Posted 8 years ago

“Daughter ordered a product online and wrong item was delivered. Nearly 2 months later and numerous phone calls (some lasting 2+ hours) the refund still hasn't been issued, although item has been returned. Very poor customer service and after sales. Will not shop at again, and certainly wont recommend!”

Helpful Report

Posted 8 years ago

Currys is rated 2.0 based on 3,456 reviews