Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“Poor online service its been 30 days still not received a refund for a return. What a joke of a company. Its my last time i shop here, guys stick to john lewis. No reoly form the the company.”

Helpful Report

Posted 3 years ago

“Do your best to avoid Currys at all cost just avoid I bought a washing machine, paid extra to be sent to me on a certain timeframe, recycle the old machine and install the new one. 1 - Delivery is bumpy by people around 60s. They needed my support to find the address. 2- No installation or recycling (although you pay extra for this) 3- have a washing machine with all the packages left on my corridor 4- I tried to contact the customer service online around 09:15, no one was available... 5- Webchat did not work for a while and when it worked, they told me to call a number. They asked me to take the survey, no survey shared. 5- I called customer service, they referred to 4 different departments. 6- In the end, they said the engineering service and customer service manager were going to call back, no one called back. 7- I have a big washing machine still in my corridor in the package, don't know what to do with it. It is extremely heavy for me and can't get the old one out as I live in an apartment.”

Helpful Report

Posted 3 years ago

“I bough a tv from currys it went wrong curry without contacting me issued a voucher which I never discussed with them and is £200less then the original price specks are not there as they say no more 3d tv and no more curved tv so my question is why should currys get benefit of that. I when I bought this tv I paid extra for it being a curved set as for cosmetically it looked bett as per similar exact set with no curved screen also 3d tv cost more then the one with no 3d. So why I should loose out on that. As per the point they say as per similar speccifications but I checked all manufactures specs it says curved screen and 3d are detailed in specs so why is currys saying its not specs. I will be taki g this matter to court and also I ask all people not to buy any products fro currys yes go to see the products and then buy from other out let's most of the time you can pick same items with better service and warranties from others I work as technical adviser in Asian community and they always ask me when buying there home or electronics will put all of the aware not to buy any product from curry pc world. Already course 11 people not to buy fro cherry's got them to buy exact items from J . L if we all did this currys will soon get the massage. They were getting sales from my people for minimum 7000 a year not any more. I ask all people out there do not buy from currys if you do not belive me look on Internet for record how they take customers for rides also look at "which" repot on currys. .”

Helpful Report

Posted 3 years ago

“Does not deserve even a one star rating. Have an under counter fridge insured for four years. Spoke eventually to an alex on the repair number. Am told I am not on the computer for cover. Then he puts the phone down on me. Had to quickly buy a new one. Todayou the 27th February received a letter from curry's. Would I like to renew my cover with them as it would run out on 24th April. That's a NO!!!”

Helpful Report

Posted 3 years ago

“Having been a Customer for over 30 years I am finding dealing with Curry's and Team Know How increasingly frustrating, they have no flexibility or understanding of the real world where your paperwork may go to a different address to where the appliances are held e.g. families supporting people with family members with Alzheimer's, etc. so they are not Disability Aware or able to provide services that meet the Disabled people and their families :( It's like they've gone backwards in time :( and now when you ring to book a repair they can't even book it, you have to wait to be called back later to get a repair time, so you're stuffed if you are at work. And last year before Covi-19 their website wasn't working, the people working in their Customer services were unhelpful to say the least and it took them 4 months to repair a freezer and give out replacement vouchers and then claimed the fee hadn't been paid even though the item was still within the warranty period, causing a further month's delay & it took them 6 months to respond to a complaint, which was ineffective and a total waste of time”

Helpful Report

Posted 3 years ago

“Diabolical customer service Bought a laptop for my son. When delivery didn't turn up I inquired what was the delay and was told I would have to wait six weeks minimum for delivery as out of stock or cancel the order and re-order a different one. Because I bought using their credit plan meant I had to wait 5 days before I could re-order. They were so unhelpful and I spent hours on the phone sorting out. Stay away. I lodge a complaint using there complaints procedure nearly two weeks ago and they have not even replied. STILL NO REPLY TO MY COMPLAINT. STAY AWAY FROM THIS COMPANY. THE CUSTOMER SERVICE IS NON EXISTENT. THEY DONT CARE ABOUT THERE CUSTOMERS IN MY OPINION.”

Helpful Report

Posted 3 years ago

“do not buy from them ! spent so many times on the phone trying to get a faulty oven returned ....no one can help - useless !! webchat is just bots ! cut you off if they cant help ! never again”

Helpful Report

Posted 3 years ago

“I ordered a pc and monitor. The pc arrived but no monitor, I waited to see if it would be delivered separately then called to discover that the monitor is out of stock. Curry’s took my money and failed to inform me it was out of stock, if I hadn’t called I wouldn’t have known. Atrocious customer service. Decided to return the pc and so now have to wait a further 2 weeks for a refund. Funny how you can speak to an agent immediately when they want to sell you something but when they’ve made an error, there are long wait times and they then shrug their shoulders. I won’t be shopping at curry’s again.”

Helpful Report

Posted 3 years ago

“Very poor service. Avoid at all cost. Also whatever you do don't order anything online from these Jokers just shop anywhere else. They literally couldn't have done more wrong. Took almost a year for ME to sort it out and what did I get for all the hours and hours and hours of MY time ? £10. That's it £10. At one point I was suicidal because of there actions and they give me £10.”

Helpful Report

Posted 3 years ago

“Poor quality products (Kenwood- effectively their own brand), appalling, unhelpful, rude and arrogant customer service, even hang up on you! Over a year of problems with a Kenwood dishwasher, hours on hold waiting- many many calls. DO NOT BUY FROM CURRYS!!!!!”

Helpful Report

Posted 3 years ago

“Bought a Dell laptop and a Microsoft 365 in boundle on 14 January. Received the laptop on 15th, it was working fine, but the software was not activated by the seller. Called them, they arranged the pick up, and sent me a new Microsoft 365. It has arrived today 27 January, and its not working again. I called them, they offered me a 3rd one, but I dont trust them anymore, and I dont want to wait another 5 days to get it (3 business days+weekend). I asked for a refund, which will take another 7-10 business days, after they received it at the warehouse (another 3-5 days) So DPD picked collected it on the 28th January. Called them on 8th February, the lady I talked to said, that I should receive an email, when it is being scanned at the warehouse, so just keep waiting. I called them again on the 17th, the Tia on the online help team said, that she thinks its in the warehouse, but was not scanned for some reason, so she wrote an email for the Accounts, or I don't know what department, asking for a manual refund. She said to give them 3 days for the refund, and if I don't receive the money, give them a call. So guess what! I have not received the money. So I called them on the 22nd February, obviously quite angry, got to talk to someone again, and she said, she is waiting for a feedback from the Accounts, or whoever approves refunds, which can take up to 10-14 days. So Here I am after a month, still waiting for that £29.90, from Currys. So to be clear they have my money for almost 6 weeks (!!!!!) , without providing the product I paid for. The service is horrendous. I had to call them at least 10 times, waiting for hours total to actually get to talk someone, count my frustration and I still haven't got my money back.”

Helpful Report

Posted 3 years ago

“Bought a TV online and collected from the store, less then a month there was an issue with the TV and it wouldn't respond to the remote. Took me over an hour on the phone to customer services, they said they were going to send a new remote, but never happened. Made 5/6 on line enquiries through their website, no response. Their Webchat on their website doesn't work. They have no email address to contact them and they don't send you any acknowledgement emails so you don't actually know if your complaints have been logged.”

Helpful Report

Posted 3 years ago

“Awful service”

Helpful Report

Posted 3 years ago

“I ordered a small item as a click and collect, as we are in lock down we wanted the nearest store which was 1 mile from my home so I made sure that was the store I chose on the order, but when I went to collect the item it wasn't there. I went home and looked at my order the order had been changed and now we have to travel 7 miles into the centre of another town park up and walk to the store to get it. So lockdown doesn't seem to matter to Curry's, I have tried to find a customer services number to cancel the order but their website just sends me round in circles. So now we risk a fine for travelling so far and paying carparking as the shop is in a no car area. Thanks curries for nothing I won't be doing it again.”

Helpful Report

Posted 3 years ago

“- Ordered laptop on 16th Jan - Arrived on 17th Jan and was faulty - Returned collected on 25th Jan - Contacted Currys via their Facebook "escalation team" on 8th Feb after hearing NOTHING from Currys about my exchange. Advisor told me they had processed a refund and it would be with me in 7 working days. - Contacted a week later and was told it was definitely refunded and the money will show up on my existing gift card soon. - 3 hours later I received an email that my refund had just been processed and a new gift card would be sent to me within 5 working days. - Called CS to complain and the lady I spoke to just tried to downplay my frustration and didn't care because the refund had finally been processed. No empathy for the lie frankie in your "escalation (lying) team" told me. I know that currys clearly don't care, but I definately wont be ordering from the liers again.”

Helpful Report

Posted 3 years ago

“I bought a lap top and a tablet. The laptop delivered, but the tablet not, unknown address. Same address on both product. That was my husbands Christmas present. After that, I made many phone calles, spoke with many people, better to say robots. You know that type of people. They repeating what they are allowed to say, but you can't get any answer for your question, for example, where is my refund? I was waiting for 2 month to get back my money. That is not acceptable.”

Helpful Report

Posted 3 years ago

“Worst customer service ever! Showing an item in stock so purchased. Didn’t get it on deliver date so chased to find out it was out of stock. Asked for a refund 5 times over three days and only got standard replies. Called them and got told I needed to fill in a form. Did that and they quote 14 days for processing. What a joke. It was there stock error and these things happen but sort it out for the customer not muck them about”

Helpful Report

Posted 3 years ago

“Ordered dishwasher online. Bad experience are the following; 1. Poor online site design. 2. To change delivery address after payment is made, is not possible except to cancel and start over again. 3. Nobody is interested to listen when they curry's call. Overall this is the first and the last, will never buy from curry unless the TOP people is listening.”

Helpful Report

Posted 3 years ago

“Faulty product delivered twice had to chase each time. Told straight out lies by their customer service team, they told me on several occasions something had bene don't when the next person I spoke to would have no record. Absolute shambles, avoid!”

Helpful Report

Posted 3 years ago

“It took 2 days on a computer to place an order which was only accepted when we added paid delivery. Free delivery is obviously not an option unless you are very lucky. trying to contact to arrange installation as needed to remove gas and install electric was a nightmare! When item delivered 7.45 am Saturday the back was missing from the cooker. Apparantly our responsibilty to contact customer service a major operation and seven menus later eventually answered to be told we must ring back tomorrow as item in transit and replacement cannot be orderd and they bcannot call us. We are living in fear and dread of the next stage and will we ever get our cooker which we have all ready spent time waiting for! Never again!!!”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,454 reviews