Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,452 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On a clear score, my credit was less than 463, and I was slightly skeptical but decided to give this an opportunity. Cyberdon @ techie . Com has done more than fix my credit. He has helped me better my knowledge of credit opportunities. I will refer him to any of my friends or family with any bit of credit discrepancies. I am now ready to continue improving my score and not worry about getting approved for the things I want and need in life!”

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Posted 2 years ago

“The feeling of being financially stable is under rated. So I went from a low 420 credit score, couple of shaming-debts to clearing my debts, increased credit score and multiple streams of income. I was recommended by a friend to a credit contractor through an email; '' B o o s t m y c r e d I t @ F a s t s e r v i c e dot c O M''. It was neither an easy process nor achieved over the weekend but it was the best financial advice I ever took. Thank you boost credit for your advice and apologies for times I questioned your intellect as human.”

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Posted 2 years ago

“Thanks jimfundsrecovery at consultant dot com. They were quite attentive to my circumstance and got me my money back. Excellent service, I have no hesitation in recommending them to anyone else who has been through the same issue and need help recovering your lost, I strongly recommend their services.”

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Posted 2 years ago

“WARNING: DO NOT PURCHASE FROM CURRYS IF YOU ARE EXPECTING ANY KIND OF REASONABLE CUSTOMER SERVICE OR AFTER CARE!! I purchased a Hoover H-Wash 300 Plus Washer Dryer in Sept 2020 (Note: our previous washer dryer lasted more than 10 years), last month it stopped drying, so I contacted customer support for help thinking that as it was only just out of warranty, so still relatively young in it's expected lifespan and an expensive appliance, they would be reasonable in terms of consumer rights and expected standards of product quality/durability. The level of customer service I have experienced from Currys is absolutely dreadful. I was initially passed from pillar to post, each time being told that the representative couldn't help other than to arrange a one-off paid repair, or a more expensive care plan subscription (both at cost to myself), both of which I refused. "OK, in which case, you need to speak to the Out Of Warranty team, I'll put you through", back on hold, on to the next representative, rinse repeat 7-8 times. Finally got annoyed at this and was told that the Out Of Warranty team was actually not available on the phone, email only and would take 4-6 weeks to respond. Not sure why the first representative couldn't tell me that?! When I escalated to a manager to complain they assured me that they would address the poor customer service I'd experienced. They corrected the information about 4-6 week response (apparently it's actually within 72 hours), and logged my claim with the OOW team. The OOW team requested an independent engineer report to verify the nature of the fault in order to establish liability. I had to pay for this myself (but was assured this would be reimbursed if liability was with Currys), so I carried that out and sent it across. I was then offered a sum to go back to the same independent engineer (not a Currys/Hoover engineer, which was what I was expecting) to carry out the repair outlined in his report. I was quite prepared to do this but before accepting the money queried what would happen if the "likely cause" of the fault was not what the engineer had initially thought, and required additional work to fix the appliance (as that's all I'm really interested in). It was at this point that I was told that no, this was a one and done, if the initial repair didn't resolve the problem, then that was tough, they considered the matter resolved. I offered to go back to the independent engineer to obtain a further report based on a guaranteed fix (as that felt like a reasonable approach), rather than an initial repair, but this was refused. I then requested an escalation to management, which was also refused until I questioned their processes (or lack thereof). At which point I was provided with a link to 3rd party https://www.ceoemail.com/ and told "you can escalate this matter to our CEO team using the link provided below, however they will just advise of the same resolution we have provided previously". Seems like a weird/unconventional escalation process? As far as I'm concerned, if you admit liability for a faulty product, then the onus is on you to resolve that issue. With Currys this apparently does not apply. Very disappointed with the level of customer service, will not be buying any products from Currys in the future and will definitely warn anyone off the same. USE JOHN LEWIS INSTEAD (their customer service has always been exceptional, I'm clearly a fool for expecting the same out of Currys)!”

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Posted 2 years ago

“I’ve had an absolutely appalling service so far from currys this year 2022 it’s so bad you can’t make it up my Oled tv developed a manufacturing fault it was sold with a 5 year guarantee included I got them to change the screen but after that it’s been downhill all the way the tv arrived back with a new fault damaged hdmi point/socket half an hour after receiving the tv back I’m told I have to send it back for another repair i it’s an expensive tv costing £1500 so I’ve said I want the tv repaired in my house this time it’s an LG so if LG do the repair they come to your house. Currys said no it has to go back I consulted consumer rights who said I don’t have to except that the tv goes back again as currys have had their chance to repair the tv so I’ve requested repair in house or replacement or refund currys said either way the tv has to come back anyway their just ignoring my rights completely I phoned currys customer care for email address to send copy of consumer rights letter but currys customer service gave me a bogus email address of currys.services.co.uk so the email came back saying currys do not use this email address anymore i phoned currys again to be told they don’t have any email addresses anymore that’s another lie by their customer service team who also said they know what the law is better than the government run consumer rights scotland I said I again I want a replacement or refund and was told by customer care you’ve lost your tv theme we will keep it i asked to make a complaint and it was refused i then asked for a manager to call back and was told maybe someone will get back to you in 29 days I then requested a refund and was told even if you get one it will be less than half of what you paid yet the tv is only 14 months old they said they have to take it the tv back either way so booked it for pick up today when the guy arrived he was rude and intimidated my wife as I was I’ll in bed as I have a heart condition my wife is also disabled he grabbed the tv a new screen two days old with dirty hands pulled the tv it knocking my sound bar equipment smashing on to the floor then shouted you should have taken the stand of anyway to my wife never apologised and roughly manhandled the tv with new screen turning the tv upside down changing the tv position several times to unscrew a couple of screws then left the stand in the middle of the floor and said we’ll be bringing the tv back on such and such day wether you like it or not ignoring the fact I’ve got a consumer rights case going in despite for a refund. Every one I’ve spoken to or dealt with at currys has been appalling like theirs no customer service at all like they don’t want anymore business or custom from anyone. I wouldn’t be surprised if currys go out of business completely with their antics it’s clearly not acceptable how they treat customers at the moment it certainly doesn’t want to make you come back to buy anything theirs so many company’s now where you can get all the same goods with a decent service and cheaper.”

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Posted 2 years ago

“I was in desperate need of dealing with credit karma’s spend account. As of February 6, 2022 my account was frozen due to my mothers income taxes been deposited into my into my account. I provided all the documents requested, and once I did that they completely disabled and deactivated my account. I got nowhere with customer service and they don’t let you speak to anyone else. I became worried because my income taxes were scheduled to be deposited next week into the same account as well. I called the MVB bank affiliated with them but they were no help either. I had bills to pay and a family to support so I researched on google for help. I Want to thank you “Hacktech101 @ Webname . Com” for everything you have done for me and my mom. You don’t know how happy my mom was when she got the news that you have successfully recovered her income taxes from karma. I will keep recommending you.”

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Posted 2 years ago

“I Needed to file bankruptcy and was quoted $1500 to $2500 from attorneys. I searched for help online and I read a review recommending a private credit repair contractor for credit issues. He was able to do it easily for me without a hitch. I am ready to begin 2022 with a fresh slate and good credit. Thank you Cyberdon @ techie . Com, you are a godsend.”

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Posted 2 years ago

“It is true to say if something seems too good to be true, it probably is. It's also very telling indeed, when a company makes it so incredibly difficult to raise a complaint with them and runs down the clock on refunds. One star is generous for this company on the whole. Not just the Canterbury store where the incident took place. The entire setup is rigged in the favour of the supplier. There is no process. There is no direct line. It's not worth the risk. Buy elsewhere. Buy online. Do not be fooled. Granted, if it all goes well then you have nothing to fear... but is it worth the risk? For example, if you have an issue with a product or a delivery. OR if indeed, the store itself sends your items to the wrong depot and at no point tells your partner they're not coming to deliver the goods... meaning the said partner has taken the day off and lost income for no reason, and meaning the 3rd party Currys have hired in to fit the item needs to be cancelled to, meaning another two additional days need to be taken off work to fulfil their delivery... you will have no voice. They will not hear you. Their customer service team will talk over you. They will not put you through to anyone who can help. They will tell you calls will be coming from senior members of staff, but those calls will not and never will, materialise. Euronics for example, is just down the road in from the Canterbury Store location, they are humans, not an entity carrying out a store policy, sending you from pillar to post in the hopes of a resolution. They will hear your issues and try and resolve them, rather than making you call their complaints department to go in store, only to have you go home and call the complaints department again and repeat. N.B. The only reason we went with Currys was that they had the item in stock and could deliver sooner. By the end of the saga, Currys delivered much later than Euronics would have done even if they'd tried to do a bad job. We were fooled. Do not be.”

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Posted 2 years ago

“Incompetent in their customer service and complaints handling. Staff don’t have a clue what they are doing and just repeat basic information like a robot to you treating you like a child. Been sent back and forth and made numerous phone calls to help me with a telly that I have only had for 2.5 years with wrong information and little help and support if any to get this rectified. Ok to take your money but don’t want to know you after. Sell items that they know in the mass market don’t perform well and sell them to honest hard working people to make a quick raise. I would never want to deal with them again. Customer complaint handler SHASHA was rude and patronising with no care or knowledge”

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Posted 2 years ago

“Being there on Tuesday looking for monitor, and one of the “specialist” came to me to show that they don’t have in stock any monitor fitting on my needs. As I need it asap , asked him what are the chances to find in other stores as I’m able to drive and fetch from there, and he advised me to order online pay 5£ extra for premium delivery which means next day. Agreed with that. Next day on Thursday I’ve got a message which saying that I’m getting the monitor on Thursday, so that premium isn’t that premium. At the end, it came Thursday, and came damaged, screen broke. Went back to the store, thinking if I ordered online from store, the process for refund/replace will be shorter. No, they can’t help with that, I have to book collection (1-2 days) wait for confirmation (2-4 businesses days) refund (3-5 business days) for an item ordered in store and delivered with a hole through the box. In store 4 of them they don’t know the process for refund/replace, they just said to go online, and no store manager can be found in store and the have to phone one. I decided to get a refund instead, can’t wait that long to be delivered another monitor, and in future I’ll double check my options before to buy something and probably curry’s will be my last option.”

Currys 1 star review on 10th February 2022

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Posted 2 years ago

“CYBERDON at TECHIE dot COM is considered to be reliable and popular among persons, who search for trustworthy micro-finance credit repair services. I found him on a credit repair post on Reddit as he came highly recommended. After discussing my credit issues with him, he explained in details how he intended to fix my credit which I consider to be very important in order not to stumble upon scammers. He fixed my credit, raised my scores to a high 798 within 2 weeks and I qualified for a home. Super grateful to Cyberdon.”

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Posted 2 years ago

“I Want to thank you “Hacktech101 @ Webname . Com” for everything you have done for me and my family. You don’t know how happy my wife was when she got the news that you have successfully recovered our stolen crypto after waiting so long. I will keep recommending you to others that need help as we did. Thanks.”

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Posted 2 years ago

“In a comment section of a bitcoin related article, I read how Recovercoin AT rescueteam DOT com helped a guy with a back injury recover his stolen coin. I read yet another review of a man and his wife who lost their entire savings to a fake investment company and desperately in need of their money back and how they also came through for them and recovered every single coin that was stolen from them. I had my coin stolen too by investment rippers so I reached out to him for help. He recovered my money back although it wasn’t without a fight. He will always help anyone who’s a victim of circumstance.”

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Posted 2 years ago

“Currys customer service is a joke. I wanted to purchase a hob and oven, told the sales man the two items I wanted and that I was paying cash. For some reason he said I would have to buy a gift card and do it that way???. He put the order through for the oven no problem but the hob order didn't go through but the money was taken off the card. I was told the money would go back on the card in 24 hours so had to return to the store to reorder. Two days later and no refund . I had booked an electrician to fit the appliances so needed both items in two days time. I returned to the store and was told I would have to pay for another hob and they would refund the money when it went back on the card. Funnily enough I didn't have to buy a gift card this time ??. Four weeks later, five visits to the store at Pips Hill Basildon, three phone calls to head office, three Emails to Currys , no refund on the card and no response at all I was rather Pixxxx off. Finally I went back to the store and demanded my money back . It was eventually refunded after sitting in the store for an hour. Currys still haven't responded to any Emails or phone calls so be warned they will take your money but if you have a problem they will totally ignore you until you start shouting in the store.”

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Posted 2 years ago

“I was referred to Cyberdon AT techie DOT Com by our financial advisor. Because of health issues and rising medical debt, our credit was suffering. In talking with him, he assured me that he could help us get back on track with our credit and credit scores. He assisted us in deleting fraudulent items that were not related to our credit. I feel Cyberdon AT techie DOT Com takes a special interest in all of its customers by showing compassion and understanding of what the client is going through emotionally. I would highly recommend using him for your credit needs and concerns. Once your credit is on the mends, the professional relationship continues to give you support for future issues. He gave us peace of mind.”

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Posted 2 years ago

“Attention! Attention! If you've been scammed by a fake investment company, cryptocurrency exchange or broker. Report them to Hackingprofessional3atgmaildotcom. They can help you recover your funds. They helped me.”

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Posted 2 years ago

“Bought a pc monitor, went to store but none in stock so ordered on line, turned up with a EU plug? Why sell that monitor in the UK?”

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Posted 2 years ago

“The delivery people were unable to install my washing machine because they said they couldn't find the connecting pipe. This left me with an uninstalled washing machine. The only way I could solve the problem was by calling a washing machine repair man who was able to easily locate the connecting pipe and was able to go ahead with the installation. This cost me £80 and caused me a great deal of stress and lost time. It seemed to me that the delivery people were looking for an excuse not to do the installation, showing a complete lack of initiative. I then tried to contact Customer Service to get a refund sorted out but was unable to speak to a human and was reduced to making a complaint by email. I will never, ever use this company again!”

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Posted 2 years ago

“Nov 2021 my credit score was in the low 500, I couldn’t get approved for a loan to buy a home or car. I reached out to a credit specialist that I got referred to by a close friend and he removed all the negatives on my credit report and increased my score up to 700s. all my inquiries, evictions, school loan etc were removed. Feel free to reach out if you need some assist as well: Fixmycredit at WriteMe d0t com! ”

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Posted 2 years ago

““Thank You” just does not seem adequate enough to convey how me and my wife feel about the way you have helped us rebuild our credit and get our life back on track. I have never met someone as incredible and knowledgeable as you and you have the ability to motivate and inspire people to get their finances back in order. It is really amazing to see the change it made for my family and our life just by listening and doing what you asked of us for our credit repair. It was such a great pleasure working with you and your support team. Cyberdon Thank you for all of your efforts in making my family life a huge success. Within just 6 months We were able to finally finance our dream home. Purchase our first car. (Without having to save for a cash car) and apply for a credit card without the fear of being turned down. Something that I felt me and my wife wouldn’t be able to do for the next 10 years. But you took my doubt and credit and turned it all around. I don’t know how many times I can say thank you. But thank you Cyberdon AT techie DOT Com for everything you have done for us. I know you will be able to help others and make a huge impact in their life’s as well.”

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Posted 2 years ago

Currys is rated 2.0 based on 3,452 reviews