Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two deliverymen who delivered my new range cooker, firstly turned it on its side and popped it on wheels ,box states neither is to be done, then getting it through door,delivery man on mobile phone pushes cooker halfway into house, they then literally dropped it on the floor,my eight year old daughter jumped out of her skin, I said do you really think that's going to be working now, one replied , I was on the phone to my solicitor that was more important, then other man replied its got packaging on that's what it's for, felt really uneasy and vulnerable with these two shady characters, and didn't want confrontation in front of my child,,I let them put it in kitchen then they left,I phoned curry's right away, they are replacing cooker on Saturday and fitting it, well-done delivery drivers for scaring my child, I hope you feel ashamed of yourselves , I'm now left six days without a cooker, on Saturday my husband will be there,as I feel very apprehensive about letting these thugs into my home, I do hope they do not send those two again, shame on you, never will I shop there again totally appalling behaviorally”

Helpful Report

Posted 8 years ago

“Told my dishwasher would be delivered between 9-1. It's now 5:30 and no information/apology from Curry's. Apparently the drivers don't have phones or a GPS tracker so they couldn't give me any info over the phone. Never again.”

Helpful Report

Posted 8 years ago

“Worst customer service ever. We will never buy from them again Product and prices are good especially in their sales but it ends there . After spending over £1200.00 on line we tried to cancel a collection of our old appliance this threw their computer out and altered the delivery date to a Monday from a Sunday which was the only day my husband would be in to oversee the delivery ( he had to be there due to my mobility problems ) the on line sales assistant did nothing to help us at all and we ended up cancelling the order . I emailed a letter of complaint and two days later still no reply .”

Helpful Report

Posted 8 years ago

“Just been to Curry's in Bradford for a tv shown online as in stock when I got there the only one they had was on display and I could not have that one but was told the more expensive one was in stock what a total waste. of time this company is you just feel as if they are out to con you.”

Helpful Report

Posted 8 years ago

“A whole day wasted waiting for the non-delivery and installation of two large household appliances -Why don't they call to say they could not respect the arranged delivery date? As I am freelance this wasted tie could rapiidly represent the cost of the appliances”

Helpful Report

Posted 8 years ago

“Very poor customer service. I bought a computer tower which didnt accept a memory upgrade. Did the usual things - used the original memory in the upgrade slot and used the new memory in the original slot - that proved that the upgrade slot wasnt working. Went to currys. Met with apathy and an offer to have a replacement which was a display model. I agreed to that and was asked to return in an hour so Currys could restore the display model to factory settings. I returned as asked - the display machine wasnt ready - told to return next day - after an argument with the manager - who honestly couldnt run a bath let alone a shop was told to return today - for a new boxed machine which was being delivered from another store - at time of writing it still hasnt tipped up.”

Helpful Report

Posted 8 years ago

“Well where do you start. Found a good deal (so I thought) on an in-stock 4k tv in Curry's. Loaded a gift card with the money (additional discount) and headed off to the shop to buy the TV. After listening to the store staff's sales pitch (Very superficial, please do you research before you go in as their knowledge based on price and Mhz), I finally got to purchase the TV I wanted. Then the problems started... Half way through the transaction the computer system crashes. We then moved to a different terminal, only to discover that the gift card has been processed and can't be re-used (this is a fundamental issue in their system as gift cards are processed before the transaction is completed). Spoke to "manager" who tried to contact their head office, but as it was a bank holiday nothing could be done. I was told that the "hold" should be released in 24 hours and to return Monday to complete the transaction. Also, promised a phone call to update me on the progress of my case (never received). Come Monday off I trot to the store to get my TV, only to be told by the "Manager" that I should have received a phone call informing me not to come to the store as the money had not been released (no call received). After a heated debate about the level of incompetency, their lack of knowledge of their systems (normally it does take 24 hours, again I was unlucky - really?) and the complete lack of failure with communication, I was basically informed that I would need to come back another day, or arrange a delivery in order to get this issue resolved. To be honest I can now see why companies like amazon are doing so well. Curry's, and the rest of the high street, only have customer service (and very occasionally price) to distinguish themselves from their online counterparts, but if this is the level of service we can expect then the high street is doomed. Staff are lack-luster and management are ineffectual and rude. in my opinion stick with Amazon, they are far superior in the way they operate. One other tip, if you are going to buy a TV from Curry's DO NOT buy their HDMI cables, they are overpriced and the sales pitch is not accurate. At short lengths the quality of the HDMI is not that important.....”

Helpful Report

Posted 8 years ago

“Bad customer service. Office manager at Romford Mr Evines, he is a racist and rude”

Helpful Report

Posted 8 years ago

“Visited curry's drakehouse, intent on buying a new laptop, spent 10 mins looking, requiring help, three or four staff stood about chatting had to get their attention was told no more in stock but could have display item but wasn't offered any discounts or advice was just told it was a basic laptop! Walked out in disgust. Went to my local worksop branch and received completely different level of service, well done”

Helpful Report

Posted 8 years ago

“Curry's, don't buy anything from them...... Bought a fridge freezer from them in january this year, twice it has stopped working resulting in the freezer defrosting. I have subsequently asked for a replacement but they are only offering a repair. I could have had a replacement if it had become faulty in the first 28 days instead of the first 75! What a mad system, in my eyes if I have to have a repair done on goods under a year old then I may as well have bought a second hand item. Buyer beware, customer service is a joke, quick to take your money and then leave you high and dry.”

Helpful Report

Posted 8 years ago

“Most reviews have a constant theme. Customer service failings. Curry's need a customer service director who understands customer service. The lack of basic customer communication is shocking. In my case it was your new Galaxy S7 Edge will be available for collection in 1/2 days. That was 10 days ago. Three visits to store and assurances from managers that they would personally call me and keep me appraised of delivery progress. Nothing. When such apathy cascades down from the managers, what can expect from the staff that they lead. This was an experience that ensures I will buy elsewhere in future. Well done Currys I suspect you are churning customers faster than the motor insurance industry”

Helpful Report

Posted 8 years ago

“Expecting a delivery of a washing machine on Friday the 17 th of March between 7 am and 8 pm we received a text. On the morning to say could they deliver earlier on the afternoon that wasn't a problem so waited and waited then received a call to ask if it had been delivered still waiting for a driver to contact I phoned them back at 8.45 pm to ask where the delivery was and was told they would chase this up with the driver and the lady would get back to us finally the driver phoned to say he wasn't coming as he had gone over his hours ,I'm afraid his English was very hard to understand but managed to get a delivery arranged for this Wednesday which he told me currys would contact to verify this , I phoned them on Monday afternoon to check as they had not contacted and the delivery has now been verified . Fingers crossed and I'm not holding my breath just in case but my temper will be rising if we waste another day on them and a visit to get a refund if it doesn't !!!,”

Helpful Report

Posted 8 years ago

“The Christchurch currys is an absolute shamble. Not only did the store not have any of the products that I liked in store, they also didn't have the alternative products that they recommended. Quite honestly I'm am ashamed to be seen in that particular shop ever again, the staff weren't particularly helpful and it is incredibly misleading to have products out on display which the store does not have in stock. I am thoroughly outraged at my service at this shop and can easily say that I will not be going back to that shop again. I also recommend that other people go to other currys/pc world brands as the Christchurch store is shockingly bad!”

Helpful Report

Posted 8 years ago

“Bought a Samsung tv in October 2015, noticed a fault on the screen five months later, went back to the store I purchased it from at Teesside retail park, and was advised to go through the know how policy I had been advised to take out at the point of sale. The staff seemed as if they couldn't care less, I contacted know how who came and took the TV away 5 days later, I have had to contact them myself or I wouldn't have had any idea what was going on, I was advised that my five month old tv which I paid £2700 for needed a new screen, two weeks later they still can't give me a date for returning my TV. The after sales service in store and with know how is so unbelievably bad, I've spent many thousands of pounds with currys over the years but I'll never buy from them again . I feel like they've taken my money and they just don't care, I'm absaluetly gutted to be treated like this after spending so much money on the TV I feel that I should of been given a replacement TV when a major component has failed after a matter of just a few months.”

Helpful Report

Posted 8 years ago

“Currys. Bought a fridge. Just waited the 12 hours (7am-7pm) for my item (standard delivery). They didn't show nor did they have the courtesy to let me know they wouldn't be coming.”

Helpful Report

Posted 8 years ago

“I bought a Sony television for the conservatory mainly for myself for football and wanted it fitted to the wall paid for Know How to fit it and was told it would one week for fitting waited the one week nobody turns up managed to find Know How phone number and found the installation had been cancelled. Remembering now that the Curry assistant had made a mistake when billing the items cancelled the installation then created a new bill obviously the new bill hadn't identified the installation even though I had paid for it. After getting over the frustration fitted the TV my self and claimed my money back after reading all the reviews I don't think I would bother with Currys again .”

Helpful Report

Posted 8 years ago

“Three days waiting for order confirmation, two phone calls to confirm, phoned this morning to cancel, still not confirmed. Waste of time. No customer service. Use an alternative retailer.”

Helpful Report

Posted 8 years ago

“As part of having a new kitchen I spent around £3000 on appliances. One a NEFF cooker has developed a fault almost immediately in that the door will not close. I rang Curry's to arrange for an engineer which was sorted quickly and efficiently only then to be told that I had to listen to a legal spiel about coughing up £95.00 if it was myu fault or similar. Frankly I didn't welcome it. I know they are a massive company but a simple response of 'Oh dear, sorry to hear you have a problem, we'll get there and sort it out as soon as we can' would have been more appreciated. If it was my fault when they got there then they could have told me..........................but it isn't! Doesn't make me want to spend another £3000 with them. They are more interested in covering their backs than providing service.”

Helpful Report

Posted 8 years ago

“We purchased a £1500 philips LED TV and were persuaded to also purchase the care plan with the promise of like for like or same value TV replacement. Roll on a few years and a lot of care plan payments later the TV broke. Currys have declared it none viable to fix so have issued a voucher for the insulting sum of £270 based on the spec of a basic LG model that they have on sale. We are now being given the run around by this company and our local store manager (Workington) as while they all admit the LG is not the same spec they claim similar all be it less spec is good enough. The philips had 5 hdmi/scart plus other connections, the LG has 1 hdmi and that is just the start of its inferiority. Should you ever need to talk to them ensure you record all conversations as they say something different on each occasion. Very short sighted of them as for less money than we have paid, they could up the voucher to a fair amount and they would not have lost thousands of pounds in future sales.”

Helpful Report

Posted 8 years ago

“Quick to jump on you when they think they're going to get your commission, quick to fob you off when there's a problem. I bought an iPhone 6 from them which developed problems after 6 weeks, as advised by Apple I took it to the store it was brought from, who refused to do anything about it and sent me out of my way to an Apple Store over 7 miles away. Not quite sure this all fits under the credit consumer act, therefore I have a complaint ongoing.”

Helpful Report

Posted 8 years ago

Currys is rated 2.0 based on 3,456 reviews