Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“Ordered a microwave online, wrong item was delivered, knowhow team couldn't organise courier to pick up at suitable and convenient time for myself so asked me to take it to store. Arrived at store to be told that because I had received the wrong item, they couldn't refund but could organise the item to be lifted from shop and returned back to Currys online who would issue the refund. Upon requesting a receipt to confirm that I had left item in store (Newtownabbey branch, Northern Ireland), only to be told "we don't give those out", I then asked to speak to a manager who confirmed that he couldn't give me such! Standing my ground and advising the manager that I wasn't leaving the store with the microwave, nor was I leaving it without proof that I had left it, he reluctantly agreed for the (very rude) customer service personnel to write me a hand written letter of "left at branch" with date on it. That was 10.01.17, its now 02.02.17 and still no refund! Having phoned Currys online to advise them that no refund has been issued, they tell me that they have no trace of me bringing the microwave back to store, and the manager I spoke to actually saying "the microwave wasn't brought to store". I will be seeking further advise as still awaiting £100 refund !”

Helpful Report

Posted 8 years ago

“Orderd a dyson v6 with free next day delivery had an email from DPD the next morning to say it was being delivered then another from DPD to say they don't have it and to contact the supplier. That isn't easy. I now have to wait in another day. There rubbish and will not buy from them again.”

Helpful Report

Posted 8 years ago

“My washing machine broke down and after 3 engineers and 4 attempts to repair it, the engineer who left here today sais he was unable to repair it and would report it as a write off. Got a text from currys later to say they've ordered the part need and will let me know when it's in stock. They've been trying to repair the washing machine from 11th January and today 30th January the engineer told me using his own words that "he cannot repair it". I think currys are using knowhow customers to keep their engineers in employment and make out they are really busy by dragging out a job longer than is necessary so they can use that as an excuse to increase our monthly premiums. I wish they would be honest with the public and their customers and end the knowhow service as it's no longer working. They cannot repair the washing machine and they don't want to pay out for a new one either. It's a rip off, and they should be investigated. They appear to enjoy letting down their customers, and they enjoy it even more that they are getting away with it.”

Helpful Report

Posted 8 years ago

“I purchased an Amazon Echo at Christmas time and sadly it went faulty recently. I took the product to Currys and they gave me a new one without any questions or queries. Couldn't be happier - excellent customer service.”

Helpful Report

Posted 8 years ago

“November 2016 Ordered grill 119£.Arrived damaged. They took it back. No replacement. No money back. Its 30January 2017. They stolen 119£. I'm going to layer now as i am fed up with them.”

Helpful Report

Posted 8 years ago

“I purchased a TV and bracket on the 25th of November after a few attempts, due to the website not progressing on to the payment page. It stated that it was out of stock so would take 2-4 weeks and that they would contact me to arrange a delivery date. After approximately 6 weeks I rang Curry’s to see where my delivery was, to be told that the order hadn’t been processed successfully and that they would process it now and then get in touch to tell me an approximate delivery date, as the products were now out of stock again. I didn’t hear back off of Curry’s so I contacted them again to be told that it still hadn’t been processed but as it had been so long since I had originally ordered the goods that the only thing they could do would be to cancel my order, refund me and have me reorder my products, but I would have to pay full price not sale price as they were no longer on sale and they would refund me the difference and give me a 10% discount for my inconvenience. It took 7 days for the refund to appear in my account, I then reordered my products to be told they would be delivered the following day. They also informed me they could only refund me the difference and not the 10% discount as well as a note hadn’t been put on their system regarding that. I was then told I would have to call again in the morning and speak with the manager that authorised it so he could verify that he had authorised the 10% discount. I then had a text to say that the bracket couldn’t be delivered the following day as it hadn’t been received by the currier. The following morning the TV arrived and I then rang Curry’s regarding the 10% discount they had promised but stated that I didn’t think this was acceptable compensation due to the further inconveniences of the bracket being delivered late and me having to take further time off of work. They then said that as I was disputing their offer of 10% compensation that I would have to call back when the order was complete i.e. the TV bracket had been delivered. The bracket was delivered the following day so I rang curry’s again to explain the situation to be told 10% was the maximum compensation they could offer. I can certainly say I will not be purchasing from Curry’s again and will not be recommending them to anyone.”

Helpful Report

Posted 8 years ago

“I purchased a TV and bracket on the 25th of November after a few attempts, due to the website not progressing on to the payment page. It stated that it was out of stock so would take 2-4 weeks and that they would contact me to arrange a delivery date. After approximately 6 weeks I rang Curry’s to see where my delivery was, to be told that the order hadn’t been processed successfully and that they would process it now and then get in touch to tell me an approximate delivery date, as the products were now out of stock again. I didn’t hear back off of Curry’s so I contacted them again to be told that it still hadn’t been processed but as it had been so long since I had originally ordered the goods that the only thing they could do would be to cancel my order, refund me and have me reorder my products, but I would have to pay full price not sale price as they were no longer on sale and they would refund me the difference and give me a 10% discount for my inconvenience. It took 7 days for the refund to appear in my account, I then reordered my products to be told they would be delivered the following day. They also informed me they could only refund me the difference and not the 10% discount as well as a note hadn’t been put on their system regarding that. I was then told I would have to call again in the morning and speak with the manager that authorised it so he could verify that he had authorised the 10% discount. I then had a text to say that the bracket couldn’t be delivered the following day as it hadn’t been received by the currier. The following morning the TV arrived and I then rang Curry’s regarding the 10% discount they had promised but stated that I didn’t think this was acceptable compensation due to the further inconveniences of the bracket being delivered late and me having to take further time off of work. They then said that as I was disputing their offer of 10% compensation that I would have to call back when the order was complete i.e. the TV bracket had been delivered. The bracket was delivered the following day so I rang curry’s again to explain the situation to be told 10% was the maximum compensation they could offer. I can certainly say I will not be purchasing from Curry’s again and will not be recommending them to anyone.”

Helpful Report

Posted 8 years ago

“I had to return a GoPro camera today, I returned it to Curry's at Telford, both Jeff and Daniel were fantastic and couldn't do enough to help, unfortunately they didn't have the model I wanted. They contacted Shrewsbury and I went there with the name of the assistant to speak to, Jon, I went to the desk to be met with, Good afternoon Mr ... Here's your camera. Faultless customer service from both shops and a credit to Curry's, thanks all.”

Helpful Report

Posted 8 years ago

“I have just spent £2000 on a new Mac desktop from Currys PC World at Bolton.I paid my setup fee and left the store with the intention of collecting my new pc the following day.How wrong was that !!!!!!!. My friends had all advised me to buy from the Apple Store as the sales and more importantly after sales service was 5 star. It took Currys 5 days to set up my pc and that was after numerous phone calls to and from the store. Eventually when I did collect it the pc was still not set up correctly . When I pointed this out to the assistant I was told "I HAVE NO IDEA WHYS ITS DOING THAT, ITS JUST THE WAY IT IS" Brilliant customer service NOT. I was also promised a free tutorial for 30 mins and was advised to phone the store to arrange it. After 4 days of continually calling their hopeless call centre and been told that it is not possible to get through to the store but they will email the store and ask them to call me directly. I have finally given up and am going to pay for a grown up to give me a tutorial at the Apple Store where I should of bought my Mac in the first place. NEVER NEVER AGAIN will I buy apple products from this company and advise everyone else to do likewise.”

Helpful Report

Posted 8 years ago

“Sales staff in Forestside BELFAST told blatant lies to get me to rent a Mac book instead of buying outright. Has cost me an extra £1500 on top of the computer! Such an unbelievably horrendous experience this member of staff has put me through. Make sure to buy elsewhere”

Helpful Report

Posted 8 years ago

“In November we went into our local currys store and bought 6 items in preparation for a new kitchen, cooker hood, fridge freezer, hob, cooked microwave and dishwasher. The customer experience in the shop was nothing to shout about. We had the items delivered on the 2nd Jan. Only 5 of the 6 items arrived, we were told that nothing on the van had been right and the cooker hood would be with us within the week, 3 days later I had a text to say it would be delivered the next day, I arranged to be off work....nothing arrived...the knowhow website still said the delivery date 5th Jan 4 days later so I phoned knowhow and queued for at least 15 min because they were awfully busy. When the phone was finally answered I was asked could I not go into store to sort it out...after establishing that it was their fault the item was missing and explaining why should I be inconvenienced as I had been twice already now, with the missing item and then taking a day off for nothing to arrive the girl on the phone said she would email the local store and get someone to contact me another 2 days later, fed up of waiting, we walked into store and picked one off the shelf. Queue 2 weeks later (yesterday) our builder opened the box for the hob and it was missing a fixing kit and another part to securely install it....back on the phone and another 20 min wait passed through4 people and finally spoke to a very rude rep who, with no apology for any inconvenience said that he would get the parts out to me in 3-5 working days, when I asked if there was any way this could be rushed there was a blanket no, I even had to enquire how it would arrive, Royal Mail, courier etc....customer service 0/10. Today's fiasco continued the builder got the fridge freezer out and pealed off the tape sealing the door which was hiding a huge dint.....back on the phone, another 15 min wait in a queue to be told that because the item was purchased in Nov they couldnt accept a return but would offer me 10% off the purchase price!!! After explaining that this was not acceptable but that I would accept a replacement door there was a lot of being out on hold and even a call back an engineer is coming to replace the door on Tuesday. So all in all there has been something wrong with 50% of the order.......and not one apology has been made. It is going to delay our kitchen build by an extra 3 days. This is the last time I will use currys!”

Helpful Report

Posted 8 years ago

“Still waiting for a freezer to be delivered. It is 7.15. I paid for the 11-3 slot. I phoned the Knowhow customer services 3 times. Finally got a rude driver phone call at 6pm saying not only was it not his fault and he would be there in 10 minutes. An hour later still no sign! Different guy rang an hour later asking if we were expecting a delivery! It may be here in half an hour! What a mess. At least second guy more polite than first. Awful never buying from Curry's again.”

Helpful Report

Posted 8 years ago

“What an absolute disgrace of a company. Delivery advised between 15.35-19.35, received a call at 18.35 to advise the driver had to turn back advised won't be delivering my item. Thank you for letting me waste annual on next day delivery and thank you for keeping me on hold for over 20 mins and while we're on the subject of thanks, a huge thank you to the delivery driver who offered no advice whatsoever when I asked what I'm meant to do now.”

Helpful Report

Posted 8 years ago

“Took a tumble dryer I bought in December back to the shop within the 30 period but Currys refused to exchange it for another one. I have had two dryers the same model Hotpoint and they were great but this one screwed up my washing and produced a lot of static, so much I had to pull the washing apart. It also had a smell (burning)? Currys have insisted I have an engineer out even though I explained that I do not want to keep this machine and will not accept repairs. Hotpoint informed me I will have to pay if they do not find it faulty. I have refused to pay over £50. The manager at the store was not interested in helping me he was insisting he could not exchange the dryer without an uplift number from hotpoint ( this meant nothing to me). I spent almost 2 hours in the shop speaking on the phone to Hotpoint and Currys (not my job), and explaining my position but the manager just curled his lip and treated me with utter contempt. Under the consumer rights act 2015 I should be able to exchange this dryer because it does not do as described and is therefore unfit for purpose. Despite emailing them an official letter explaining this all I have received is an automated reply. I have never been treated Like this and will never shop with Currys again. Currys have 14 days to reply to my email.”

Helpful Report

Posted 8 years ago

“Date and time agreed. Currys failed to deliver, no communication no apology. I waited in an empty house for 6 hours, unable to contact anyone as all phone lines closed. Do not use this company . Customer service zero. Still waiting for delivery. No response to my email.”

Helpful Report

Posted 8 years ago

“Currys PC World customer and delivery services are appalling. Ordered a 60cm fridge freezer and washer dryer and clearly stated on the order and confirmed with staff that I lived in a flat 3 flights of stairs up and no lift, both due to be delivered on 17th December but the drivers failed to show up. After waiting in all day and receiving no notification for delay I went to the local Currys store to find out why as the service lines closed at 6.30. Was informed that the WD was damaged and FF had been cancelled but no explanation as to why I wasn't notified. Rescheduled delivery for the 20th December in store via the manager and again I confirmed and checked that 3 flights of stairs and no lift would not be a problem. On 20th December delivery drivers finally arrived only to walk up the stairs, confirm that installation would be ok but they would not deliver up 3 flights of stairs as it was too much hard work. He then went downstairs and phoned me to state that they would not deliver up 3 flights of stairs and he would only deliver up 1 flight of stairs even though I could clearly see on his delivery notes that it stated that access to my flat was via 3 flights of stairs and no lift. After pleading he continued to refuse stating it was not his job and then left with both items. After complaining to customer services they have stated that their T&Cs state "Very occasionally, certain circumstances may dictate that we will be unable to deliver or install a product, as it will be unsafe for our trained engineers to do so." Trained engineers!?! What a complete joke. Incompetent and lazy is a more fitting description. However customer services will not state what causes the delivery to be unsafe. The stairs are 3 foot/90cm wide and consist of 8 steps a landing and then 9 steps per flight. Currys have delivered to a neighbour on the 1st floor and there is no difference between the delivering to the 1st or 3rd floor as all floors are identical. Customer services take weeks to respond to emails, refuse to state why they cannot deliver or why they cannot arrange for alternative couriers to deliver if their lazy delivery men cannot bother to. They have had my money for over a month and I have still not received my order nor reason why they are unable to deliver. I was without a fridge freezer for xmas and new year. Currys have breached the contract without explanation or reason other than their so called trained delivery drivers are too lazy to do their job yet are happy to keep my money. Will NEVER use Currys again and will strongly discourage anyone else from doing so.”

Helpful Report

Posted 8 years ago

“Ordered washing machine 4th Jan and cancelled same day they said no money taken off card. When received statement they had taken money, after phone calls just received refund today 21 days after. Not good enough, not the first either, won't be going back, they just don't care enough.”

Helpful Report

Posted 8 years ago

“Currys advertise items on the shelf at one price but if you try and purchase them they want a higher price. Staff are quick to remove price tags when this happens and the manger will claim they don't have to sell at the price being as it's not in stock at the store. This happened to us trying to purchase an oven. The fact it's a large item and centrally stocked was annoying and it's all part of the currys group. Hence terrible customer service”

Helpful Report

Posted 8 years ago

“I took my wife's 2 year old PC into our Guiseley store to get a health check under our Knowhow care plan, and to seek advice on security as messages from McAfee were popping up to tell us that we were at risk. I was recommended a 12 month "Livesafe" McAfee plane for £39.99 which covers up to 5 appliances for 1 year. As I also have a 6 year old Lenovo Thinkpad that is running very slowly, I asked if this could also be fixed. I was delighted to learn that a £30 special speed-up offer was available, and decided to take advantage of the offer. When I collected both machines 24 hours later, I was told that my wife's pc was much faster, both machines had the Mcafee and windows 10 installed, and my old Thinkpad had 85mB of increased memory thanks to the magic that had been performed! I had been contemplating replacing the thinkpad, but the increase in speed and memory has saved this for another time. I was attended to by Jordan, who was polite, friendly and very knowledgeable - a real asset to PC World/Currys. Thank you very much for a first class service.”

Helpful Report

Posted 8 years ago

“washing machine delivered and installed by Curry's on Friday 20th January. Put a small wash on on Saturday 21st. One hour later my kitchen was under water. Time spent trying to contact Curry's through their designated phone help line just short of 2 hours. So a cost of approx £14 in phone calls hanging on to try and get through to someone for help. Day spent dealing with flood. Sunday and they still have not let me know when an engineer will be calling. Curry's NEVER again!”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews