Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“Been trying to get in touch with some one from currys valet service, to organise a booking to have my oven cleaned. I have sent several messages, only to be told that they would be in touch within 72 hours. Never heard from them again. I keep trying to book using all the ref numbers they ask for, but now I get no response whatsoever. I have written several times asking for explanation and now trying to get my money back. Currys after sales experience has been appalling. I will be getting all my electrical goods elsewhere in future.”

Helpful Report

Posted 4 years ago

“Absolutely shambolic delivery service and customer service! I ordered a new washing machine online. The delivery driver came in and initially took a look. He was very stroppy, unprofessional, and kept finding problems, without offering any solutions. In the end, we agreed that he would be able to install the new machine, but I wouldn't be able to use it until an engineer was called out, as there is a part missing from the connection. When I asked him and his colleague to put on some shoe coverings that I provided, they became annoyed and walked out, even though I made it crystal clear a few days prior that they would need to wear adequate shoe coverings. They left me with my old disconnected washing machine in the middle of the room, and all my furniture in disarray. This is disgraceful behaviour. In the end, I was forced to cancel my order, as there was nobody from customer services that could offer a resolution. I would rather give my money elsewhere. Also, the delivery drivers had no care or consideration for Covid. Neither of them wore a mask or gloves.”

Helpful Report

Posted 4 years ago

“no no no no no no no. Just don't. You will regret it.”

Helpful Report

Posted 4 years ago

“Ordered a fridge freezer, 4 weeks later I contacted Currys to be informed that my order had been missed. Booked a delivery,brook a half day from work waited for delivery and received updates expecting my delivery then suddenly I was told to call customer service number. B I waited for 28 minutes then Customer Service staff told me that my delivery wouldn’t be taking place as the driver ran out of hours. Nobody called me to let me know. Delivery was 4 days later. I cancelled my order and ordered elsewhere, very very poor service”

Helpful Report

Posted 4 years ago

“Never buying anything from Curry’s again. Sold me a SMEG and ovens don’t work, spent weeks trying to get it sorted, phone numbers don’t work, don’t have one contact and they expect me to do their job by running around ringing SMEG. After using them for 20 years on 8 refurbishments never again. Customer service is no existent, don’t want to help and no apology. Situation still not resolved. Wish I had gone to John Lewis!”

Helpful Report

Posted 4 years ago

“So my husband brought me an early birthday gift he went first thing this morning to Currys of world Gallagher retail park wednesbury. Opened my present to find a very used smeg kettle! Now with COVID 19 I find this appalling! So I’m hygienic and disgusting! Customer service manager said “ ohh just grab another one” upon returning to the store! No apology no good will gesture. I have always used Currys for all of my appliances but I will never be returning after this. Photos are what I took in store”

Helpful Report

Posted 4 years ago

“First of all I wouldn't have given 1 star that is the only way to start. I went into store to order HOMEGUARD - 8-Channel Full HD Wireless CCTV Kit I was told they didn't stock them and couldn't order for me or answer any Questions I had. I had to go online and speak through a video call who answered the questions and told me they were in stock and I would receive it in 3-5 days. I received a thank you email confirming expected delivery in 5 days. on the day I should have received my order the only thing I got was another email asking for feedback. I then spent the following 5 days calling to get information, they could not give me any as this order was coming direct from their preferred supplier that they could not contact by phone and got no response from internal emails. I was lied to saying the order had been dispatched and twice cut off with no follow up call. In the end I had to go into the store, I did get it all explained that they had no way of tracking my order and could not give me any idea if I would ever get it. I cancelled the order in store, they would not refund me and said it would take a further 3-5 days to get my money back. I will never shop with Currys ever again, has to be the worst customer service ever with no system.”

Helpful Report

Posted 4 years ago

“I'm surprised about the difference between your website's findings and what is showing on the Currys website. Could it be that Currys is screening the reviews to make sure that only a few negative ones are showing, thus keeping the percentages up? I certainly can't find a button on my product's page to allow me to add my criticism. The product I bought is such a simple item. It's a 3-way HDMI switch with a remote control. Simple.... except that the remote is almost useless. Trying to get the buttons to operate with my old hands gets me so frustrated that I end up having to get up and operate it manually. It's not that I'm sitting so far away. Surely these things should operate within 2 metres. And so, having an unusable remote totally defeats the whole purpose of me wanting this item and so it is not fit for purpose. Getting a refund is my problem. Yes, their website seems to cover all possible problems and they give adequate answers. For my part, I bought the accessory using PayPal online (lockdown was still strict in Scotland). This means that I can't take the item to my local store to get a refund. If I take it there I will only get a gift card or an exchange, not a refund. As it's not fit for purpose, I certainly don't want an exchange, and I don't want a gift card as I don't trust the products they sell not to be just as shoddy. So, obviously, the answer is to phone the ever-ready-all-answering(!) 0344 561 1234 number that seems to want to hide behind its Coronavirus banner and refuses to answer anyone within an hour. Today I tried again. That menu system is terrible. Does my TV accessory come under TVs or another category? If it had said TVs and Accessories I'd have known which button to press. However, it looks like I chose the wrong one and got through to the wrong department. I must admit the chap who answered had a friendly attitude and offered to pass me through to the correct department. Brilliant! However, after 10 minutes of hearing the continuous ringing tone it suddenly went dead. DRAT!!”

Helpful Report

Posted 4 years ago

“Firstly, never buy any item from Curry's that is on sale, where some brands try to reduce their prices to treat their customers to popular products out of their range or budget, Curry's only does so because of faults or complaints with the item to help reduce their stock and quicken sales on products stuck in slow traffic due to their unwanted production lines. They will even train their staff to help to purposely misinform their customers by not mentioning certain defects and low ranks of a product when advising you on what item should best suit your needs and not their wants. This, they have done so to me on many occasions (selling me a laptop with no CD drive, convincing me to buy a camera that was not even close to the profession quality that I required at a ridiculous price...Jessop's assistance is words, not mine). The repair team that most of their customers will eventually need due to the poor condition of the items that Currys choose to promote and market at the front line of their stores, only know one thing true to their name and that is to know how to be a pro at ploughing through your dough (team knowhow). I have previously had to pay to get my laptop sent out to them to assess, only to be told that repairing it would cost me more than the actual laptop itself...even though I purchased the item from their Currys store so the missing parts should not cost them more than the laptop took to produce? Having said that, I have on numerous occasions been warned about doing business with certain individuals from certain countries but have chosen to ignore these bias statements from other's experiences due to my upbringing surrounded upon diversity. However, the more I continue to interact with companies such as "Currys", the more they seem to leave me at an unease after transactions with them that only settles a need to obtain just one wish to blossom and that is a hope that their head chef would change direction with that blend of seasoning already and add some paprika to the cold servings that they like to keep dishing up since that pedigree of culture is known to be too much about their money and not enough about a great service. In advance, all potential customers should be warned that none of Curry's emails are open for communication since they have now been made inactive even though their website states otherwise. Most of the numbers that will be given to you to forward you to a more helpful department since a majority of their staff are working from home so can only provide so much assistance, will either waste all your extra credit or ring until finally disconnected. They currently only have one help line open with a one hour and an half waiting time period mostly and their in store help is no better since the managers claim to have no authority to amend any exchanges or refunds at their till points. Unfortunately they are also not being kept up to date with the communication issues happening online with their support teams and head office since they are still advising customers to seek help from an inoperative transmission line that offers no form of communication in response. Your only option is to write a letter to the main address for Currys but do be warned, there are two different postcodes of these addresses being offered, one is on their website and the other upon their customer leaflets so take your pick wisely or if your me, don't take any chances and just send it out to both ends for no excuses in reply to your already wasted ticks of times flicks on a company not even worth a penny of thought upon its tricks. p.s...one star is even being way too generous in my verdict.”

Helpful Report

Posted 4 years ago

“Got a deliver of American fridge. After unwrapping noticed a dent. Called the customer service to let them know and see what the best remedy would be to be told there was nothing they could do and had to go back in store. I told them I was 39weeks pregnant and could not go back in store to be told I was perfectly capable of going in store to buy the fridge so I should be able to go back in now. So furious with response asked to speak to manager and would not put me through to manager. Disgraceful customer service. Very disappointed”

Helpful Report

Posted 4 years ago

“All is well until there's an issue.. Purchased a laptop 23/05/2020 due to needing a station to work from home. The laptop had a slight fault (resulting in a bigger fault) in under 14 days of buying the product, the shops were closed so I couldn't return at that point. 20/07/2020 - the laptop is now rendered unusable, screen doesn't work properly. Took it back to the store 21/07/2020 where I was told the only option I had was to send the laptop away, despite the fact I needed it for work, and it could put my job under threat. I left the store with no reference and no information barring that it would be 7-10 days for a return, (incorporating COVID-19 delays). 24/07/2020 - I call up for an update, I had a few texts to say that the product was being picked up by HomeService, although the product was in the store (?!) So I wanted clarification on these texts. The chap at the other side of the phone simply couldn't be bothered to help, and the phone was put down on me after asking a few questions. 28/07/2020 - 7 days now passed, still no more in the light with regards to repair status, reference number etc etc. I called up and spoke with a nice chap, who said that my laptop was due to be delivered to my local store on 31/07/2020, he then proceeded to provide me with a reference number, and confirmed he would put the delivery down as urgent, due to needing it for work, potential loss of earnings & the fact my job is "on the line". Later this day I received a text with the update, stating the laptop will be delivered back on 31/07 and provided a tracking number. 30/07/2020 - no update on either the tracking or repair, still showing as "in progress" with no updates since 23/07. 17.30 this evening I received a text stating there are now delays to my repair, and it won't be delivered on Friday. It also mentioned "we'll let you know a new return date as soon as it is ready to be sent" So has it been repaired? Was there a chance it would've been delivered Friday? Did they say it to shut me up? Why did they leave it until way under 24H before proposed pick up to tell me? Did the Egyptians build the pyramids? How was Stonehenge built? I've a feeling the last two questions are easier to answer.”

Helpful Report

Posted 4 years ago

“I selected and paid for a new TV I also paid for delivery and a fixed charge delivery slot. I am one of the vulnerable listed people on the Covid 19 Government list and when my TV broke down I couldn't go out and buy another. I figured Currys would be a good shop to buy one if it could be delivered. Upshot was that the allocated delivery time came and went and the TV still did not arrive. I tried phoning for three days afterwards, patiently waiting for someone to answer. Finally, I cancelled the order and requested my money back. I contacted a local supplier and a new TV was delivered within 24 hours. Moral of the story...buy local - support your local shops and you will get excellent service - with a real person at the other end of the phone (who truly assists vulnerable people during this pandemic).”

Helpful Report

Posted 4 years ago

“Ordered 3 laptops on 03/07. Only 2 delivered. Called CS and they begin Lost in Transit Investigation. 7 more calls with the conclusion date CONTINUALLY being pushed back due to incompetent agents..I'm offered 10% off as good will and a new conclusion date. New date passes and another agent tells me the good will gesture has CANCELLED the Investigation so it will have to start OVER AGAIN. My new date...14/08. No one has asked me for any info or pics regarding my partial delivery. No one has sent A SINGLE EMAIL for my records. Either Currys only sent 2 or DPD stole 1 (dodgy DPD labelling on one of the packages) Either way...no one at TeamKnowHow seem remotely competent or interested. They took my money and ran. Do NOT order from this sorry excuse of a retailer.”

Helpful Report

Posted 4 years ago

“I needed a fridge for guests coming to stay in 3 weeks. They arranged delivery for two weeks time. When it arrived it had been dropped and was unusable. I rang customer services who said I had to speak to Indesit. Indesit said they couldn't do anything because the fridge didn't have the right serial number. I rang customer services again and was told to go into the shop to arrange a replacement. I did so, but they said this model was out of stock. I enquired about other makes but every one I asked about they said were out of stock. They said I couldn't have one of the display models which were sitting there in the shop. Having waited two weeks for delivery and wasted most of a day trying to get Currys to sort the problem they caused, I ended up with visitors coming in three days time and no fridge. They didn'go out of their way to help me. Thanks for nothing Currys.”

Helpful Report

Posted 4 years ago

“Curry's ship out technology that does not work (recognising this happens occasionally) and then when customer try to return within the returns time window customers are met with complete chaos and obfuscation. Absolutely disgusted with their shambolic and chaotic approach to customer service. Their digital customer engagement web platform is failed. Their customer service telephone support is failed. Their written complaints procedure is failed. They place links that are removed from their web site so customers cannot engage and they state these will not be responded to!!!. They fail to respond to formal letters of complaint. Take customers on a journey from dissatisfaction to one of absolute disgust. I hope this helps some potential customers from avoiding being an actual customer......”

Helpful Report

Posted 4 years ago

“Ordered an item from them. Never arrived although I received an email saying that it was due to be delivered yesterday. Impossible to track the item with the information I have been provided. They don't have any email address to contact them. Tried calling their customer service number and spent 45 minutes on the line and still cannot get hold of anyone. By the way it is 034 number which meant that I had to pay for that 45 minutes I was on hold. What a total nightmare. Avoid the company please.”

Helpful Report

Posted 4 years ago

“Bought a CoPilot dash cam with rear view camera online. Didn't work, lockdown prevented return to store. Long holds, 2 hours+, on the phone, then disconnected without an answer. Three letters to their Sheffield PO Box unanswered. No from help from store in Derby, needed to call help number which they don't answer. I've bought big items locally instead (oven, freezer,phone system, PC, dishwasher, if this is the "service" from Currys.”

Helpful Report

Posted 4 years ago

“Please, Please, PLEASE, avoid buying from these, they have the worse customer service, I am disabled and had my washer is insured by knowhow, a technician came to repair it told me it was not repairable and asked for my email then gave me a code, I shopped with the code online for a replacement, choose the washer to suit me (Note when I chose the washer it didn't state that it was out of stock), one month on I'm still waiting for my washer, I've already been intouch with Currys/PC world twice to ask what's going on and the 1st phone call they've told me that they are out of stock and they will be in stock again in 10 days, 10 days I got back intouch I was on the phone to customers services for 3hours and the told me that they would be delivering it in 2 to 3 days. 3days has gone and still no washing machine and I'm still paying monthly payments to team knowhow”

Helpful Report

Posted 4 years ago

“Maybe have staff employed who want to make eye contact or speak with you would be a great start. Queued today to get into the store, then stood in the shop for 15 minutes, there were only 3 other customers in the store (more staff than customers) and I needed to ask for help at that stage to be told it would be maybe another 20 mins before some one could speak to me, seriously? why open if your staff don't want to be there, this is the worst store I have ever encountered: Belfast Forestside.”

Helpful Report

Posted 4 years ago

“Absolute disgrace - damaged washer-dryer, left without washing machine for days I bought a washer-dryer and when it came it was damaged, so I had to send it back. I’ve also bought the removal of the old washing machine service. Please note that they removed the old one, still working, BEFORE they checked the new one, which turned out to be damaged. They assured me that the replacement washer-dryer would have been delivered the day after, but instead the day after they confirmed they will deliver in 4 days, leaving me without washing machine for days. As soon as you buy, they bombard you with emails to review your purchase BEFORE you receive it, so if you review then you really don’t know what you are reviewing… this obviously prevent them from getting bad reviews as people didn’t have a chance to experience their extremely poor service. Absolute disgrace, go somewhere else as they are terrible. Order number: 7426159659”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews