Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Copy of the message sent to them through the Paypal Resolution Centre: >> I already used the "Contact Us" form on Decathlon.co.uk 7 days after my online order. I received an apologetic email: "We are awaiting the stock transfer and making every effort to resolve this problem and dispatch your order as soon as possible however we may not be able to meet our estimated delivery date." YOU ALREADY DIDN'T. "We will further monitor your order and keep you informed in case of any problems that may cause further potential delays." Well, you didn't keep me informed on anything. 12 days after the online order, it's still showing as "In progress". Commerce isn't rocket science - EITHER YOU HAVE THE GOODS and you send them to me, OR YOU DON'T and you offer a refund or a combination of the two. You could of sent the 4 items I ordered one by one, in separate orders, according to your stock.”

Helpful Report

Posted 8 years ago

“How convenient no one answers the phone ............ever!”

Helpful Report

Posted 8 years ago

“Seems like I am not the only person duped into a placing an order on the basis it would be delivered before Christmas.................shame on you Decathlon!!!! On principle if I don't get it before Christmas I will send the entire order back, I encourage everyone in this predicament to do the same, very untrustworthy to say the least.”

Helpful Report

Posted 8 years ago

“Placed order for Christmas for my daughter who is 10 years old. See details Order date : 16/12/2016 order DCUK2781985 to be delivered on the 21/12 Received email 22/12 say sorry your order has been delayed. Great no Christmas presents ! Called your contact number but no one answers. What are you going to do?”

Helpful Report

Posted 8 years ago

“Again I find myself writing a review SHOCKING company I have been lied to and fobbed off with any excuse my original delivery date 16/12/16 i have phoned many times to be told 6 different dates, after a call this morning I have been told it MAY be with me by Saturday. And the two bike will come fully assembled not in a box are they joking where am I supposed to hide two fully assembled bikes. When asked what sort of protection the bikes would have ie. Bubble wrap plastic cover to protect from scratching they couldn't tell me. NEVER USE THIS COMPANY”

Helpful Report

Posted 8 years ago

“Absolutely disgraceful! I ordered a girls bike for my daughter on the 15th of December for Christmas – on the basis that the website said the ordered would be prepared before the 20th. Eight days on and not only has the bike still not arrived, the order status on the website says: “We are committed to prepare your order before 20/12/2016”. In my opinion the information about the orders is extremely ambiguous and none committal, despite there being 'track your order' buttons and options available. The loyalty team also failed to respond to my email, send via the website, or voicemail. After finally speaking with someone today (22nd), I was told the bike had not even left the warehouse. Looking back, the 'reviews' section at the bottom of the website is rated 'excellent' 4.5, I only wish I'd clicked the link and read the reviews. If I had done that, I’d never have placed an order. I will never buy anything from them online again!”

Helpful Report

Posted 8 years ago

“Good afternoon, I expected to receive my item today. And I don't know why, in 7 days after order you have send me an email that you do not have this item any more and I should choose a subtitute product or to cancel the order. I can not cancel the order because it is in progress, I've tried to call you customer service several times today and nobody picks up the phone. It is not the service I was expected from Decathlon. In other countries Decathlon is working quick and on terms, I can not understand why in UK it should be different. I am disappointed in your service. I want my refund as soon as possible! Andrei Corobceanu.”

Helpful Report

Posted 8 years ago

“Starting to panic as I read the reviews. I have ordered my sons bike and looking at reviews I doubt I'll get it for Christmas as its overdue already. I will have a little boy on Christmas Day thinking santas not brought it! Disgraceful”

Helpful Report

Posted 8 years ago

“Easy to order, good delivery and items arrive as expected.”

Helpful Report

Posted 8 years ago

“* would give zero stars if I could! Faulty bike returned 05/12/16. Chased a refund several times and received one reply yesterday saying my PayPal account has been refunded - it hasn't! So, I asked which email address the refund was issued to and the reply received was: "Unfortunately, we don't have the information requested. We would suggest you to check the transactions in all your PayPal accounts. Thank you for your patience and have a nice day." This is completely unhelpful and does not answer my query at all; obviously I checked my PayPal account and there is no sign of a refund only the original debit. I've just called 020 7064 3000 and been advised that I will receive a reply by the end of the week... that isn't acceptable! I do not understand why it is such a big problem to issue a refund to the PayPal address that payment was taken from?”

Helpful Report

Posted 8 years ago

“Placed an order over a week ago, after carefully checking that it would arrive in time for Christmas. Online order says "We are committed to prepare your order before [two days ago]" but still in "being prepared" state. Guess that Christmas present won't arrive on time!”

Helpful Report

Posted 8 years ago

“Wish I could give no stars...placed my order on the 6/12/16 with delivered advised for the Monday which was perfect as the order was needed by the Thursday. Called Monday the order hadn't even left their depot. I explained that if it would get here my Thursday before 1pm there was no point in sending it. They assured me it would be here and I received a notice to say the order left Tuesday, I received a text to say order would be delivered on the Wednesday...waited in all day nothing turned up. I phoned DPD and they advised the driver has ran out of time so returned it to depot. I was assured it would be delivered before 1pm the next day, as you can imagine 1pm came and no order arrived. I called Decathlon this time and I got a person who may as well have been a recorded message as he kept reading the same thing of the screen that I could have read myself....'Item will be delivered by the end of the day'. Brain cells are obviously desired but not required for this job. I returned the items when I received them after 6pm on the Thursday night so I am not £11 out of pocket for returning the items plus the charges for all the calls I made. Sent email absolutely no contact at all....if they think this is it they are wrong...I will be calling after the 5 working grace period and then will take it to their ombudsman for distance selling, if you have to return an item due to their mistake they must refund return cost!!”

Helpful Report

Posted 8 years ago

“Order placed on 14th Dec. with commitment to ship by 20th Dec. Today is 21st; product has not been delivered and I've had no news from decathlon or courier. Have called the 'Loyalty team' phone number at least 20 times in the last two days to change delivery method as I won't be home anymore to receive delivery if not delivered today, but no answer. This is absolutely ridiculous for a company this big.”

Helpful Report

Posted 8 years ago

“Wish I had read reviews before shopping. Have suffered same as the rest: ordered £60 worth of goods for Christmas gifts for grandchildren, with firm commitment that order would be prepared by 20 December. Now 21st and my order still 'in process' stage. Note that company has taken my cash! Telephoned/emailed 'customer loyalty team' but calls ignored. Web site is very grand, but service is lousy. I want to cancel order before delivery (but not able to). Last minute shopping now for alternatives ... and, to cap it all, looks like I'm liable to pay for return postage when goods eventually arrive! Bad experience.”

Helpful Report

Posted 8 years ago

“Appalling customer service, no response to many attempts to contact them, no response to email / twitter or numerous phone calls. Have spent over £2000 on cycle equipment over the past twelve months, can not say how much I will spend over the next twelve months but one thing for sure none of it will be with this company.”

Helpful Report

Posted 8 years ago

“Appalling service. Part of my order was missing to the value of £65. Nobody answers the phone or responds to messages left on the answer phone. When I emailed I just got an automated response. I have been trying to speak to someone for 5 days and have still not been able to sort the problem. A very poor show Decathlon”

Helpful Report

Posted 8 years ago

“Placed an order a week ago and they still have not processed it. I have emailed them repeatedly, called numerously, all attempts have been unsuccessful. No-one answers the phones. All feels a bit "dodgey". My recommendation - SHOP SOMEWHERE ELSE”

Helpful Report

Posted 8 years ago

“Joke of a company first order i placed seemingly got lost so reordered which on the 13th was told I would have it on the 19th but still not even processed I have tried phoning sent emails and social media with no reply will never use this place again”

Helpful Report

Posted 8 years ago

“Like most people here placed an online order that has not progressed beyond the "in progress" stage despite the delivery date (to Asda) having passed. Unable to contact via email, telephone or IM. Very poor for a large company in this day and age. It goes without saying that I will not bother shopping with them next time which is a shame as I have never had issues instore.”

Helpful Report

Posted 8 years ago

“Item not delivered for click & collect from store. Decathlon has the worst online customer service (just read the recent reviews). Items intended as Christmas presents but will now have to find goods else ware and return these ordered items when or if they ever materialise. A company that really shouldn't be running an online service as it can't provide the goods but will happily take your money. A very unhappy customer.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews