Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good afternoon, I expected to receive my item today. And I don't know why, in 7 days after order you have send me an email that you do not have this item any more and I should choose a subtitute product or to cancel the order. I can not cancel the order because it is in progress, I've tried to call you customer service several times today and nobody picks up the phone. It is not the service I was expected from Decathlon. In other countries Decathlon is working quick and on terms, I can not understand why in UK it should be different. I am disappointed in your service. I want my refund as soon as possible! Andrei Corobceanu.”

Helpful Report

Posted 7 years ago

“Starting to panic as I read the reviews. I have ordered my sons bike and looking at reviews I doubt I'll get it for Christmas as its overdue already. I will have a little boy on Christmas Day thinking santas not brought it! Disgraceful”

Helpful Report

Posted 7 years ago

“Easy to order, good delivery and items arrive as expected.”

Helpful Report

Posted 7 years ago

“* would give zero stars if I could! Faulty bike returned 05/12/16. Chased a refund several times and received one reply yesterday saying my PayPal account has been refunded - it hasn't! So, I asked which email address the refund was issued to and the reply received was: "Unfortunately, we don't have the information requested. We would suggest you to check the transactions in all your PayPal accounts. Thank you for your patience and have a nice day." This is completely unhelpful and does not answer my query at all; obviously I checked my PayPal account and there is no sign of a refund only the original debit. I've just called 020 7064 3000 and been advised that I will receive a reply by the end of the week... that isn't acceptable! I do not understand why it is such a big problem to issue a refund to the PayPal address that payment was taken from?”

Helpful Report

Posted 7 years ago

“Placed an order over a week ago, after carefully checking that it would arrive in time for Christmas. Online order says "We are committed to prepare your order before [two days ago]" but still in "being prepared" state. Guess that Christmas present won't arrive on time!”

Helpful Report

Posted 7 years ago

“Wish I could give no stars...placed my order on the 6/12/16 with delivered advised for the Monday which was perfect as the order was needed by the Thursday. Called Monday the order hadn't even left their depot. I explained that if it would get here my Thursday before 1pm there was no point in sending it. They assured me it would be here and I received a notice to say the order left Tuesday, I received a text to say order would be delivered on the Wednesday...waited in all day nothing turned up. I phoned DPD and they advised the driver has ran out of time so returned it to depot. I was assured it would be delivered before 1pm the next day, as you can imagine 1pm came and no order arrived. I called Decathlon this time and I got a person who may as well have been a recorded message as he kept reading the same thing of the screen that I could have read myself....'Item will be delivered by the end of the day'. Brain cells are obviously desired but not required for this job. I returned the items when I received them after 6pm on the Thursday night so I am not £11 out of pocket for returning the items plus the charges for all the calls I made. Sent email absolutely no contact at all....if they think this is it they are wrong...I will be calling after the 5 working grace period and then will take it to their ombudsman for distance selling, if you have to return an item due to their mistake they must refund return cost!!”

Helpful Report

Posted 7 years ago

“Order placed on 14th Dec. with commitment to ship by 20th Dec. Today is 21st; product has not been delivered and I've had no news from decathlon or courier. Have called the 'Loyalty team' phone number at least 20 times in the last two days to change delivery method as I won't be home anymore to receive delivery if not delivered today, but no answer. This is absolutely ridiculous for a company this big.”

Helpful Report

Posted 7 years ago

“Wish I had read reviews before shopping. Have suffered same as the rest: ordered £60 worth of goods for Christmas gifts for grandchildren, with firm commitment that order would be prepared by 20 December. Now 21st and my order still 'in process' stage. Note that company has taken my cash! Telephoned/emailed 'customer loyalty team' but calls ignored. Web site is very grand, but service is lousy. I want to cancel order before delivery (but not able to). Last minute shopping now for alternatives ... and, to cap it all, looks like I'm liable to pay for return postage when goods eventually arrive! Bad experience.”

Helpful Report

Posted 7 years ago

“Appalling customer service, no response to many attempts to contact them, no response to email / twitter or numerous phone calls. Have spent over £2000 on cycle equipment over the past twelve months, can not say how much I will spend over the next twelve months but one thing for sure none of it will be with this company.”

Helpful Report

Posted 7 years ago

“Appalling service. Part of my order was missing to the value of £65. Nobody answers the phone or responds to messages left on the answer phone. When I emailed I just got an automated response. I have been trying to speak to someone for 5 days and have still not been able to sort the problem. A very poor show Decathlon”

Helpful Report

Posted 7 years ago

“Placed an order a week ago and they still have not processed it. I have emailed them repeatedly, called numerously, all attempts have been unsuccessful. No-one answers the phones. All feels a bit "dodgey". My recommendation - SHOP SOMEWHERE ELSE”

Helpful Report

Posted 7 years ago

“Joke of a company first order i placed seemingly got lost so reordered which on the 13th was told I would have it on the 19th but still not even processed I have tried phoning sent emails and social media with no reply will never use this place again”

Helpful Report

Posted 7 years ago

“Like most people here placed an online order that has not progressed beyond the "in progress" stage despite the delivery date (to Asda) having passed. Unable to contact via email, telephone or IM. Very poor for a large company in this day and age. It goes without saying that I will not bother shopping with them next time which is a shame as I have never had issues instore.”

Helpful Report

Posted 7 years ago

“Item not delivered for click & collect from store. Decathlon has the worst online customer service (just read the recent reviews). Items intended as Christmas presents but will now have to find goods else ware and return these ordered items when or if they ever materialise. A company that really shouldn't be running an online service as it can't provide the goods but will happily take your money. A very unhappy customer.”

Helpful Report

Posted 7 years ago

“Order placed on the 13th December with Delivery for the 20/12/16 - still no products, no answer on the phone, no replies to emails, no replies on social media as to when my delivery will actually leave their warehouse. Total joke and no way to run a business. Will not be using Decathlon again. Other reviews seem to say a similar story as well.”

Helpful Report

Posted 7 years ago

“Dreadful service - arranged for delivery of a bike 06.12.2016 - did not turn up, rearranged and did not turn up again. Was arranged further for 19.12.2016 still not turned up - no one answering phones - not impressed at all.... have lost 4 days holiday from work now and will have a very disappointed boy on Xmas day”

Helpful Report

Posted 7 years ago

“Ordered 2 bikes for our sone on the 7/12/16. Told they would arrive on the 13/12/16 but nothing arrived. Managed to speak to someone on the phone with conflicting info. First it was a problem with the ferries at Calais and then it was a problem with the warehouse!!! Which is it?????? I think the customer service staff have gone on holiday, as try as I might I cannot speak to a human. Very much doubt that my boys will get their bikes for Christmas now. Very poor show. Answer your bloody phones!!!!!!!!!”

Helpful Report

Posted 7 years ago

“I wish I'd read here first!!! Xmas present ordered 6th December, money taken and still hasn't been delivered. Lied to by customer services. What a joke!!!! Never again ????”

Helpful Report

Posted 7 years ago

“Like everyone else by the looks of it place an order money taken order not delivered no way to contact company do not use”

Helpful Report

Posted 7 years ago

“I placed an order 15th Dec as i thought in time for a Christmas delivery however the estimated delivery date is showing 28th. I have emailed and phoned to confirm if delivery will be by Christmas but noone is getting back to me. I need to know if i have to cancel order and go elsewhere as time is running out! How is everyone else finding customer service as it has now been over 5 days since my order was placed. Everything is in stock and showed as processed within 2 days????”

Helpful Report

Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews