Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

Visit Website

Email:

us_sales@dell.com

Write Your review

Tell us how Dell made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever. NEVER buy again from dell. Package came damaged, Item was refused. The second day item was delivered back to warehouse of dell, but I keep waiting for refund more than 21days. absolutely nonsense when in theyre terms saying that its maximum of 14 days. I can't do anything about it, even with proof of delivery. Absolutely nonsense. Support team can't do nothing at all and giving me no options. WORST COMPANY DONT BUY”

Helpful Report

Posted 2 years ago

“Got my laptop was fine for a couple of months. It starts to get slow I send it in they get it back to me even slower. I haven’t been able to use my laptop because the screen doesn’t work. I have not dropped it or anything all around shitty laptop”

Helpful Report

Posted 2 years ago

“People are always nice. But overall awful customer care. I was going to type out my own story but everyone else here had similar ones to mine. Don't reccomend.”

Helpful Report

Posted 2 years ago

“I have had 4 instances about this problem and Dell was not able to resolve it. Your resolution was to reinstall Microsoft Windows. I did this a couple of times, costing me well over 20 hours of work, until I realized that you were incompetent. A quick call to a local technician, who suggested that I may have a default memory RAM chip. Bingo, chip replaced, and no more issues. Why did YOU, Dell, not recommend to test the memory???”

Helpful Report

Posted 2 years ago

“I've been buying Dells for 30 years. I have a staff of 14. That's a lot of Dells. I paid for the 24 hour turnaround on site service, as it's critical to have my equipment working properly. Well, I was getting power error messages so I called a month or two ago (less than 1 year old computer) and they said it was just that the computer had to be on a minute or two for it to function fully. Last Wednesday, May 25, 2022, the computer stopped working completely. Can't get power on at all. So Thursday we placed a service ticket. We thought we'd have 24 hour on site service. That is what we PAID FOR. They informed us that they could not work on it until Tuesday. Devastating to not have a working laptop computer as I was going to work while traveling. I had to cancel my plans and stay in Denver. I have deadlines and honor them even when inconvenient! We called on Tuesday as they didn't contact us. They promised someone would be here Wednesday, which is today. It's now 5 and we got nothing. At 4:30 we called and they said they would be here FRIDAY. It's already been a week. I'm scratching my head thinking why did I pay for 24 hour on sight service? How could they CHARGE me for that if they won't honor it. In our call at 4:30 (and the reason that finally prompted a review) is that the Dell service rep got nasty ugly with us for asking for it to be done quicker. Wow, 30 years of purchase down the drain. I used to love Dell. I'm trying not to use the word hate, but I'm getting there. How we've been treated and the level of customer service is beyond bad. On Dell's website they claim that their average review is four stars. I goggled Dell reviews and see an incredible amount or reviews on several independent sites that shows Dell getting an average of barely over 1 star, the absolute lowest rating they can get. This review is in line with the truth. Dell at one time was a stellar company and I loved them. They now prioritizes income statement profits over their customers. This is it for me. I'm so ticked off I don't think Dell could do anything at this point to undo the damage they've inflicted. I still don't have a working computer and all I get is a runaround and cranky customer service that doesn't get the job done. They don't even show up. Promised twice and no one even bothered to let us know they weren't gonna come. Shame on Dell. I hope they lose their market share. It would be nice to see lousy customer service rewarded with it's just deserts. see also: Google results Read 871 Genuine Customer Reviews | www.dell.comhttps://www.reviews.io › company-reviews › store › dell Dell has collected 871 reviews with an average score of 1.18. Rating: 1.2 · ‎871 reviews AND Google Results Read Customer Service Reviews of www.dell.com - Trustpilothttps://www.trustpilot.com › review › www.dell.com Reviews 2,214 ; Excellent. 7% ; Great. 3% ; Average. 3% ; Poor. 4% ; Bad. 83% ... Rating: 1.3 · ‎2,214 reviews Beware of this company.”

Helpful Report

Posted 2 years ago

“I was promised the laptop in 5 - 8 days from purchase. 14 days after purchase I requested the order to be canceled. That same day 3 hours latter they “created a shipping label” and took the money from my account. I spent the next 4 weeks trying to get my money back and they never delivered the laptop during that time nor did they even know where it was, one day they said coming from India and the next day coming from China. After 6 weeks of the battle they delivered it “no signature required” dropped on my porch when I was not at home. I took it straight to FedEx unopened as “recipient refused package“. I then still had to battle to get my money. It finally took me filling a complaint with the Better Business Bureau and notifying my bank of the unauthorized withdrawal. My bank finally credited my money back after reviewing all the emails between Dell and I. Dell even sent an email the day before delivery saying that if I did not accept the new delivery date of May 12th by May 11th that the Federal Trade Commission required them to cancel the order. I never accepted the be delivery date and they still delivered the computer and I still had to fight to get my $3,507 back. I have purchased a couple Dell laptops in the past and had great customer service hence my reason for trying again, but this was the worst customer service I have had in my life. Even the salesman in Texas emailed me saying he had never experienced anything like this. In conclusion I believe That the minute I canceled the order Dell created a shipping label “while shipping nothing” just to take money from my account to draw interest on it while they drag out a super long process. I wonder how many others have been stolen from by Dell.”

Helpful Report

Posted 2 years ago

“They will screw you for your money. I brought a brand new laptop Inspirion 3000. Paid about $500. My worst decision.. The laptop froze all the time and would take 30 mins to do anything on the laptop. Spent hrs and hrs with technical support and it was USELESS with all their troubleshooting support. Basically i used the computer 3-5 times and had to garbage. Tech support denied to take it back. I feel DELL IS NOW A SCAM COMPANY.... NEVER NEVER NEVER BUYING FROM THEM EVER AGAIN”

Helpful Report

Posted 2 years ago

“Last Order with Dell has now been cancelled. New laptop (late, late, late, cancelled, ordered from refurbished Dell site) - supposed to have MS Office - nope... after too many contacts - was not charged - ok.. ordered as I need it and said would get e-mail with download link and code in 4-8 hours. Well - NOPE... they are actually MAILING me instructions on how to DOWNLOAD SOFTWARE! - yep, read that again, sending via USPS or FED EX (can't tell me which) a paper letter telling me how to download software - I could have stopped by Best Buy on my way home and bought a darn CD if that is what I wanted to do - I'm sure I'll hear a bunch of I'm sorry... don't care - this has now degraded to just silly!”

Helpful Report

Posted 2 years ago

“dont buy from these scammers that will give you a faulthy l;aptop that wont last 2 years”

Helpful Report

Posted 2 years ago

“If I could give a 0 stars, I would! Ordered a very expensive monitor from Dell in February 2022. Delivery date changed twice to June 2022. Cancelled order in April 2022 - Still no refund 30 days later. I cannot reach anyone at Dell UK via phone or email. Dreadful service.”

Helpful Report

Posted 2 years ago

“Not able to leave zero stars but I would. Worst experience ever. Purchased brand new XPS 9520 with extended service plan and tech support. Have had computer two weeks-discovered it didn’t have the sound drivers installed. After two days on the phone with tech support-they lost all of my files and and failed to install the drivers. Now o have nothing. Now waiting on a usb with the new operating system that they say will fix everything. I have serious doubt. These people are polite and try hard but in the end are ineffective and worse-they leave you with less then you started. It remains to be seen if I return the laptop for a replacement: I will not be reimbursed for lost job time of mine or the expense of data migration and other apps. Would not recommend.”

Helpful Report

Posted 2 years ago

“I bought a card that Dell support told me was compatible and of course it was not and delivered months late./ Now t hey will not refund my purchase. " We’re always there for you!' to take your money! Dear Francisco, Thank you for contacting Dell Online Customer Care. I understand from your email that you would like to return your Dell Order number – 361239161 as Thunderbolt 4 card is not working on it. We sincerely apologies for the inconvenience caused to you. Unfortunately, we do not have the technical expertise to assist you with this concern. Please contact our Technical Support Department at 1-800-624-9896 at your earliest convenience. They will be happy to assist you as per the terms of your warranty. To review your warranty status and available self-help resources visit us here: https://www.dell.com/support/home/us/en/04/?app=products&~ck=mn For available Technical Support options, please visit the following address: https://www.dell.com/support/incidents-online/us/en/19/contactus/dynamic At Dell, we take pride in our service so please let us know if you have any other questions. Simply reply to this email with your preferred contact number and best time to call and we will be glad to assist you. Thank you for choosing Dell. We appreciate your business. Priya Karri Dell | Customer Care”

Helpful Report

Posted 2 years ago

“Bought a Dell inspiron touch screen laptop just 4 months ago,,now screen display is not working,,customer care service is just polite and good for nothing,,they just keep transferring your calls,there are other good laptops at this range,,please think twice before purchasing this.”

Helpful Report

Posted 2 years ago

“It is just not worth. the Laptop came with an LCD issue and now they're asking 369£ to fix it, which is just ridiculous on an 1399£ laptop. This should be a good laptop? The biggest mistake ever. First and last time buying a Dell product.”

Helpful Report

Posted 2 years ago

“I bought an Alienware, which doesn’t work. They replaced the original motherboard with a refurbished one. According to their technician the original motherboard was working fine, problem was something else. Still it was replaced. The computer refuses to boot randomly. For its quality, i now feel i paid so much for absolutely nothing. The customer service makes sure to wear you out by making you tell your problem to layers of technicians who try to empathize but do nothing to solve the problem. I would warn to not buy this pricey and over promised product.”

Helpful Report

Posted 2 years ago

“I purchased a Dell Inspiron 3880 in November 2021. It has not worked properly from date of purchase. It has been returned to Dell where they replaced the hard drive, reinstalled the operating system and replaced the main logic board. The machine does not work properly still. I have been on the phone 4 times with support and the problem still exists. I do not recommend this machine.”

Helpful Report

Posted 2 years ago

“A sneaky and snakey company IMO. Current issue of frustration is that I ordered a mouse and laptop sleeve exactly two months ago today. I've been charged for the items, but still haven't received them.”

Helpful Report

Posted 2 years ago

“I bought a £580 Dell Lap Top what a mistake. It is supposed to be a lap top but isnt, the controls are far too near to the edge and the slightest brush with clothing when you are writing and it starts up the page inserting what you are writing on the end of other words, which is immensely annoying . Dont know if it is the computer or the crap windows 10, not a patch on Windows 7 XP. Today I got yellow lines suddenly appearing on the document I was writing. It often goes berserk running the page up and down.When on some sited I am looking at something and press a button for more info and it comes on but does not hold and disappears up the top.. Things change by them selves, total rubbish but them what do you expect made in China”

Helpful Report

Posted 2 years ago

“They sell downloadable software such as Office365, but you don't have access until a few days... You get an order detail that's confusing mentioning a shipment date and ETA... I then requested my order to be cancelled. A few days later (?!?) I received a link to download the software, and the support request mentionned I now have access to the link. As I already purchased O365 directly from Microsoft, I never clicked on the received link to download and requested my order by cancelled. They replied software are not refundable... I also bought a Desktop (2600$) but from my overall experience I'll simply never buy again from them.”

Helpful Report

Posted 2 years ago

“4th computer out of the box that doesn't work India look after customer service they don't care neither does dell in texas no quality control either”

Helpful Report

Posted 2 years ago

Dell is rated 1.2 based on 1,036 reviews