Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“Stay from Dell! There is obviously some fraudulent activity happening behind the scenes with them. I purchased a laptop in April 2020. PayPal flagged Dell as fraudulent and refunded the money back to my account. Dell sent receipts and emails saying it was paid and account would close. However, nothing was taken out of my account. I contacted the to send them the money and after weeks they got back to me saying it was paid. However, still nothing was taken out of my account. I contacted a Dell customer service rep and they said I could send the money over PayPal so I did and PayPal confirmed Dell received my payment. June 29th Dell emails me saying I had an outstanding balance. I sent them my receipts from PayPal showing I made the payment. No answer or response until today and they said I need to cooperate and send the money. I basically have had it with this company and told them where they can go. I contacted PayPal again and they said Dell received my money and there was never any refund issued for the June 8 payment. PayPal assured me that my receipts and account details will protect me in the event of legal action. All I can say is stay away from Dell. PayPal flagged them as fraudulent for a reason.”

Helpful Report

Posted 4 years ago

“Verry bad customer service .. this is the worse customer service .. i did purchase a laptop then the delivery drop it some where else i contact Dell they where so mean and talking to me like i stole it ! But fedex says the delevery drop it somewhere else! And they let me to make a police report during covid-19 no police offices were open ! Then finally i find a way to do the report but then they want me to wait 1 month to get a replacement, after all i said i want refund so i can get a laptop from somewhere else! I kept waiting they said with in 2 weeks i waited 3 weeks no refund and Today they charge me 4.49 $ i call them, i wait 48 m on the phone then they answer and one of the customer services she said i cant hear you clearly then she hangup the phone !!!!!!!!! I call again and wait 56m to answer!!! Also they are so mean !! They dont take with you like a human!! Also they shout out !! Like what! Am the one who should shout not dell! I just need to get my refund and they charge me with out asking nthn after 1 month of the purchase! Seriously!!!!!”

Helpful Report

Posted 4 years ago

“I had bought Dell laptop Inspiron 15 5000 series - 5590 vide Order no 841692857, Invoice No 2110304493, dated 27.01.20 wherein Sennheiser HD 350 BT Blutooth Head phone at Rs 99 was supposed to be delivered. Registered twice (DOJAN20124553), sent 'n' number of mails to Vivek SP , Amreen S starting from Feb 22 to March 10 (Have all records) but of no use After lockdown again wrote to Vivek on June 09 to facilitate the promised Head Phone as per 'Scheme' advertised and sent to me, basis which i had bought the lap top but till today i am yet to get the same. It is very unprofessional of Dell not to honour its commitment, basis which the customer had bought the Laptop. Inspite of repeated communication, the issue remains unresolved. AS SUCH, BE CAREFUL NOT TO GET ENTICED BY THEIR SALES PROMO WHICH THEY WOULD NEVER HONOUR”

Helpful Report

Posted 4 years ago

“Worst computer I have ever used. We received it and it was slow from the start. Within 10 months it was very slow. We sent it back under warranty and turns out the hard drive wasn't working so they replaced it. Within 3 months of mediocre performance, same thing happened. Since the 1 year warranty has passed, we cannot get it fixed under warranty. But why would we fix it if all they do is replace low quality components with low quality components. Very dissapointed. The laptop was $850. We now have a laptop that is so slow we can't even use it for the internet. Don't but Dell.”

Helpful Report

Posted 4 years ago

“DON'T BUY DELL! Originally ordered a Dell Inspiron 15 5593 w/ Windows Pro and MS Office Home and Business 2019. After five ordered laptops I still do not have one that works. The first did not include the Windows Pro or MS Office H&B. The second order was delayed then cancelled by Dell. The third was delivered but would not properly connect via a wireless connection (speeds were too slow - 1-4 Mbps/”

Helpful Report

Posted 4 years ago

“First order: Ordered a Dell Inspiron 15 5593 laptop on 4/27/20. This comes standard with 512 GB of storage and 8 GB of RAM. The only variation from standard configuration was Windows 10 Pro instead of Home edition and Microsoft Office Home and Business 2019 edition instead of Office 365. The laptop was delivered on 4/30/20. However, although the paperwork was right, the laptop was not equipped with Windows 10 Pro or MS Office Home and Business 2019. It was returned on 5/12/20, and a new laptop was ordered (second order) by Dell with a delivery date of 5/6/20. On 5/5/20, delivery was delayed to 5/28/20, by Dell. The order was cancelled by Dell on 5/12/20. A new order (third order) was placed on 5/13/20, with a proposed delivery date of 6/1/20. A new order was placed so that the Warranty and Service Contract dates would start over. This was delivered on 5/26/20. After a couple of days setting up file sharing, it was discovered that the wireless connection speeds through the router (1 - 4 Mbps download and”

Helpful Report

Posted 4 years ago

“DO NOT BUY A DELL COMPUTER unless you want to spend 3-4 hours 2-3xs per week With a Dell Techincal Support. I have had my computer for 18 months and I have made 20 technical support calls and had 1 technician come out to fix it. But it’s always a temporarily fix since the computer stops working over and over again. I depend on my computer for nursing school, and I have asked for a replacement since month#1, but they refuse to fix it or send me the parts and ALWAYS REFUSE TO REPLACE IT. They prefer to waste my time and theirs trying to fix it, and the only one hurting is me. I had to stop my online nursing degree since I don’t have a working computer. Thank you Dell - for not helping me when I most need it.”

Helpful Report

Posted 4 years ago

“DO NOT BUY A DELL COMPUTER unless you want to spend 3-4 hours 2-3xs per week With a Dell Techincal Support. I have had my computer for 18 months and I have made 20 technical support calls and had 1 technician come out to fix it. But it’s always a temporarily fix since the computer stops working over and over again. I depend on my computer for nursing school, and I have asked for a replacement since month#1, but they refuse to fix it or send me the parts and ALWAYS REFUSE TO REPLACE IT. They prefer to waste my time and theirs trying to fix it, and the only one hurting is me. I had to stop my online nursing degree since I don’t have a working computer. Thank you Dell - for not helping me when I most need it.”

Helpful Report

Posted 4 years ago

“I ordered a Dell Inspiron 15 laptop online. Through Dell's online website (Canada) I added to my purchase McAfee Security one-year subscription and Microsoft Office Home and Student 2019. When my laptop arrived, neither of these were activated. A Dell tech agent helped me to activate McAfee without any issues (done over the phone). Hpwever, my experience trying to get Microsoft Office activated was extremely frustrating and negative. I spent over an hour on the phone the first time with a Dell tech agent, and after going around in circles for the whole time, nothing was accomplished. Dell did set up a call back for me a few days later, but I was at work and after another full hour of going in circles without ever seeming to get anywhere I had to disconnect the call (had work responsibilities to attend to). During this second call the agent barely spoke to me, and a lot of the time I was just on hold and nothing was happening on my screen, despite the tech having remote access. Disappointed with the experience and not wanting to spend anymore of my time on the phone with Dell, a number of days later I called Customer Service to get a refund for Microsoft Office. After another 30 or so minutes on the phone this request was declined because Microsoft Office was already connected to my email address - even though it still had never been activated on my computer. The Customer service rep was polite and sympathetic of my issue, but said that I had to activate my Microsoft Office through Microsoft. I love my laptop, but I strongly advise against bundling any extra products with your purchase. I spent $200 on Microsoft Office and it is not on my computer. Basically gave that money away to Dell.”

Helpful Report

Posted 4 years ago

“We contacted them about a server configuration we were interested in. They changed the configuration promising it will work for us. We made the payment. They said they will send manuals and invoices. But they never did. They simply shipped the server. We later figured that it won't fit our need. When we contacted them over refund on the software licenses, they never returned email responses. We tried reaching them again and again, finally got their callback. They said their return policy was 30 day and the time was up. We never received any return policy and not even an invoice. We filed dispute with our bank. Dell forged their invoice to show return policy on the first page and closed our dispute. Our bank won't help. We are entering a big litigation with Dell Enterprise over $25,000USD and all damages that caused us.”

Helpful Report

Posted 4 years ago

“I spent an hour on the phone with a Dell rep perfecting a computer tailored for me >$2500. It took 6 weeks to arrive. Apparently I hadn't specifically asked for it to be able to connect to wi-fi, so it couldn't. Who buys a computer that's not wi-fi compatible. Just awful. And then stayed on line over 30 minutes to speak with a rep.”

Helpful Report

Posted 4 years ago

“I bought an XPS 17 and a bunch of other things from dell website. They completely screwed up the order and send me an email that it was canceled because it was duplicate. I had to spend over an hour with incompetent support team to sort things out and the mistake was completely on their end. When I placed the order 2 weeks ago it said it would take 1-2 weeks to ship, but now they moved it to August, 2 months after I placed the order. I highly recommend going with a different company and save yourself the headache. If I knew how incompetent and unreliable Dell would be I would have never given them my business.”

Helpful Report

Posted 4 years ago

“Dell has the worst customer service in the universe. my lcd screen cracked after 1 month and I understood it wasn't under warranty. but i spent 15 hours just to find out were to send to repair. Five people disconnected me. The voice recognition doesn't recognize voice of numbers or office vs home and they kept giving me the wrong numbers. If I had know before spending 5 hours I would have smashed it with a hammers.”

Helpful Report

Posted 4 years ago

“Product is good enough”

Helpful Report

Posted 4 years ago

“I was just wondering if you have ever heard of customer support? I will be canceling my order since I can't get any info. on my order. It was suppose to be shipped here by today and get a e-mail stating that it would be 2 months till it would be shipped. What a joke. You waited to the day that it was to be delivered and then send a e-mail saying it would be 2 months. I have always heard that dell had award winning customer care. What has happen? A very unhappy Ex-Dell customer. Good luck staying in business you will need it!!!!!!!!!”

Helpful Report

Posted 4 years ago

“package stays with UPS, still didn't receive it, strange update messages from UPS: like wrong address, Reschedule Delivery Requested,...”

Helpful Report

Posted 4 years ago

“ONE STAR TOO MANY!!!! DOES MINUS 10 STARS COUNT? EXTREMELY poor experienceS with Dell!!! Amazingly enough the problems did not show up until the 30-day return policy expired. Purchased 2 laptops on the same day. Got 1, then a month-and-a-half later got the other. The second one had to be returned because it died trying to load Windows 10 (should have been my first clue). But I exchanged it for another (silly me). I have had to do complete clean-reinstalls of Windows 10 FOUR times on the 2nd and TWO times on the 1st. I have made about 30 or more calls in to Dell for remote access help. I do not remember how many times I called and asked questions and completed the repairs by myself. They ALWAYS treat me (perhaps all who call in) as if it were the first time and I could barely figure out how to open the box to get the computer out. If they looked at how many times I’ve called in, they would know that I know how to do remote access. I have been trying to get them to reverse a billing/ invoice charge (albeit small) for their mess up. January of 2019, I called in to buy an extended warranty on these two losers. I told them that since they did not have facilities near me and I did not want to mail in laptops if repairs were needed after remote diagnostics, I would buy the ‘Premium’ support (so that the tech would come & do repairs). They issued 2 warranties for MAIL IN AFTER REMOTE DIAGNOSTICS. When I got the emails with the notations, I called and the apologized, cancelled the incorrect warranty and then issued the correct warranties. NOW in June 2020, I get an invoice for a 1-month charge. Invoice date is 6/4/2020 but for JANUARY 17, 2019. No reason other than they think they can get away with it. I called and after an hour-and-a-half of waiting and explaining (3-4 times to 1 person) what my problem was, they decided that I needed to tell someone else, so they transferred me. I explained again, they researched and stated that I should not have been charged and to not pay the bill. Good luck with that!!! Once a credit card gets notice of payment request, they have to let it process, THEN I can dispute it. I have told them that Dell stated that I could stop the payment and they said that they could not – but let it go to dispute. Today I tried to get Dell Warranty Department to discuss with them in the hopes of them issuing a credit to reverse this and I kept getting passed around. Each time I said I want to talk with someone about the warranty problem, I would get “TECH SUPPORT”. I mentioned to each person that I was looking to speak with someone about warranty and NOT TECH SUPPORT. They apologized and then I got tech support AGAIN. This company has no warranty department phone numbers listed on their website. They do not make good working equipment. After having these 2 computers for approximately 1 year, I tried to see if I could use their “Buy Back Program” to return these. The model numbers for my laptops was not even listed. That tells you how bad these are. If I could turn back the clock to BDP (before Dell purchase), I would. I would buy any other laptop out there. When I have reported problems to Dell after a service/ tech support request, they want to talk. I write on the email my problems and I tell them to address the issues in writing and I do not hear back or they call, I tell them that I want it in writing and then I do not hear back. They do not want to put it in writing because then they cannot say “we didn’t say that” or “that’s not what we meant”. You also do not have recourse to notify Better Business Bureau with direct quotes. This is one of the worst companies I have ever dealt with. There are only 2 or 3 bad companies I have ever dealt with in my lifetime. I would NOT recommend them for anything.”

Helpful Report

Posted 4 years ago

“Dell does not care, do not order anything from them. I ordered a £1,700 laptop which didn’t arrive. I am now faced with dealing with a call centre in India, and have now been told to deal with the police. Such a rubbish company, with no support, or customer care. I will never deal with this company again, so be warned.”

Helpful Report

Posted 4 years ago

“I have the same problem over and over again with mouse and keyboard connectivity with My dell Touch screen pc. Fortunately enough I have an I Mac and I pad that I can rely on”

Helpful Report

Posted 4 years ago

“THE WORST EXPERIENCE EVER, NO CUSTOMER SERVICE ON HOLD AND TRANSFERRED FOR 4 HOURS. NO RESOLUTION ON A BRAND NEW COMPUTER. RETURNING FOR ANOTHER BRAND THAT ACTUALLY CARES ABOUT THE CUSTOMER. SPEND ALMOST 2K FOR THIS NON FUNCTIONING, XPS AND NON HELPFUL COMPANY.”

Helpful Report

Posted 4 years ago

Dell Reviews