Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“I've had Dell laptops before, mainly because its pushed through the company I work for as the main provider. They have never been great, but the latest one (a Dell XPS 17) is appalling. Battery rundown in reviews is quoted at anything from 7 to 12 hours, but in practice I am getting 3 hours with light use. Support is appalling, bordering on insulting, and one support agent telling me I should only expect 1.5 to 4 hours from a laptop battery! The strange thing is that the laptop gets some cracking reviews, which makes me wonder if these reviews are being bought, because if you look into the comments section you see a lot of users experiencing the same issues I am. I had to ask the question about 4 times before I got them to answer that I was entitled to return for refund, but they seem more keen on offering a refund than fixing the problem that they have wasted a month of my time on with pointless checks and bios updates that were never going to make any difference.”

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Posted 2 years ago

“Inspiron is the worst computer I've ever had. It overheats non stop and the touchpad stops working after a few minutes of use and I cant use the laptop without a portable mouse”

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Posted 2 years ago

“I bought a Dell Inspiron 2in1 7506 laptop in January of 2021. It has had nothing but issues. For starters, the computer had difficulty connecting to the internet. It also had issues with audio as I always had to uninstall and reinstall the audio hardware for the headphones to work. Those issues did go away after a few months, but then all of the sudden in June of 2022, the computer wouldn't turn on. It was stuck on the Dell screen. I read on their website that you could fix this by removing the battery and holding the power button for 20 seconds before reinstalling it. I tried to do that, but the screws are stripped and cannot be removed (do not even bother trying it if you are still reading this review). I decided to send it in to Dell for repairs. It was an easy enough process and eventually I was told that the motherboard needed to be replaced. I gave them the go ahead and they sent it back. Well, it worked for 1 whole day and now I can't even get the computer to turn on at all. So $300 for it to work one day :(. I'll try to call customer service, but I feel like this is just going to be a waste of my time. I guess I'll buy a new computer from another company.”

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Posted 2 years ago

“I purchased a $400 Dell Inspiron 15 3000 series laptop. It never worked like it should with windows 10 home. the hard drive crashed 6 months after my warranty ran out. I lost 4yrs of pics videos of ATV trail riding with family and friends. My $700 gaming pc did the same thing as well as my daughter's $900 laptop(hard drive failed 2months after purchase). The gaming pc was a factory windows 7 upgraded to 10 from Dell. (Thanks to a piece of software pointing it out when the pc was not operating correctly 6 months after the 1yr warranty expired.) I purchased the full version of windows 10 and never had a problem since. Dell really needs to focus on the imaging software applied to their computers and driver/firmware updates to be back on top. Just about paying off my dell account and will close the account. I will not get any more dell units again. Custom Builds may be the thing to look into.”

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Posted 2 years ago

“Will NEVER AGAIN buy a Dell product even though I've had many over the years. My new Dell 7506 2n1 laptop was received in Aug 2021. I started having problems in April 2022. A brief summary of the tech support history is as follows: - Sent my computer back to Dell in April (even though I had purchased onsite service). They replaced the hard drive. - Problems continued. Sent my computer back to Dell. They replaced the motherboard and the fan. - Problems continued. Requested onsite service. Dell sent the parts to a local company who came out and replaced the motherboard and fan. (Yes, the same motherboard and fan they had just replaced about two weeks earlier.) - Problems continued. They asked me to send it back to Dell. I said that I wanted onsite service since that is what I had purchased. I was told that I would have to wait a month for onsite service. - They said my warranty expires Aug 20 and I will have to pay for service after that date. - They said they would send me a refurbished computer. However, they have not adequately addressed (or even discussed) my concerns about this plan. Haven't even told me exactly what they intended to send. And I feel I'm being pressured to accept this regardless of my concerns. I contacted both Sales and Customer Care about my complaints. Was told they don't accept complaints about tech support, and I would need to call tech support directly. I also asked about a disability accommodation request (hearing impaired) and was told they didn't do that, and I would have to contact tech support directly WORST SUPPORT EVER. NOTE: In the questions below, it asks how I've communicated with the company and allows me to choose one option. I have communicated with them via live chat, email, and telephone. I tried to work with them.”

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Posted 2 years ago

“My order was cancelled for lack of reasons. Did not even get notified after giving them 3 of my email addresses, cell phone number and home phone number. VERY UNPROFESSIONAL. For the past 10 years I have always purchased my XPS 13" thru Dell with no issues. The current subcontractors who handles the verifications for Dell purchases are the worst. I gave them ALL the information they requested and the only thing they could tell me was my purchase did not meet the verification stage. Even worst, I paid for the laptop IN FULL using my Visa card, the same Visa card I have used in the past purchases. So, they turned me down for all the WRONG REASONS. Why couldn't they just asked me for a copy of my Driver's license and match the SHIP TO address and verify the name on my VISA card? Instead, they were asking for my bank information and all 3 of my Email address, ETC., for verification. Does not make any sense. DELL really need to streamline their process to satisfy their customers. SO DISAPPOINTING for such a good corporation. -Genuine Customer”

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Posted 2 years ago

“Have these computers for our work and unfortunately i am the one who always has to call for issues. 90% of the time it is absolutely terrible. Usually cant understand most people i speak with and the process of fixing something takes entirely to long. Not to mention they ask a question you give a solid answer and it still gets messed up. Been waiting weeks to get a laptop back sat on hold for over 1 hr waiting to getting the shipping address right. a week later i get a call asking for the address to send it back and they still had the incorrect address after i gave them the correct address twice....”

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Posted 2 years ago

“Purchase a new computer with optional pro support and called tech support to get my xps properly set up and couldn't get anyone to help because the serial number on my computer apparently is not in their system despite being bought directly from dell.com. Worse I purchase software which I'm supposed to be able to access from the Dell locker but didn't download properly.”

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Posted 2 years ago

“Bought an expensive Dell Inspiron 7706. Tired to register it. Had a lot of problems as it apparently didn't come directly from Dell, it came from a retail seller. Dell considers this a "transfer." However, the more significant problem is that connecting a second monitor, even using HDMI (as recommended by Dell) results is a poor quality display. Hard to read. The Help Desk was no help. Real problem communicating. Didn't understand the issue. Said it must be software related (I had tried two different monitors, one being a Dell). It is clearly hardware. Since they claimed it was software, they wanted to charge $99 for a service call with someone who also couldn't speak English. Easy Answer: Don't buy Dell”

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Posted 2 years ago

“I have ordered a g15 i7-12gen laptops I never received the item I live in Canada they revues to give out a tracking number even though we waited 3 months and did not receive my item now I am in the process of a refund but I have to wait till its resolved buy dell so it says 14day return its been 3 weeks now now refund of $2.300”

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Posted 2 years ago

“My first call to Technical Support was disconnected. The Technician did not call me back in spite of the fact that he had asked for my phone number. When I called back, I had to wait for an hour and a half with no call back option. My time is extremely valuable. This is completely unacceptable. The Technicians had heavy accents that I could not understand and they didn't understand my questions. So I had to repeat myself many times and they had to do the same. Still, some of my questions were not answered. It was a very time consuming process and has been a very frustrating experience. And I paid for the service. How is this good business?”

Helpful Report

Posted 2 years ago

“Around September 15, 2021 I bought a Dell Inspiron 7506 2in1 laptop online directly from Dell. I received it around Sept 21 2021. The very next day the copper tabs on the Dell active pen that came with it popped off. I contacted Customer care in India and they asked me to send it back and they will send a new replacement in a week's time. I did that. I got my pen around the end of May 2022, it was not even the same pen that originally came with the laptop. The customer care told me that they have stopped manufacturing that pen as it was old!!?? How's that for a week? Then around June 15, 2022 the motherboard of this brand new laptop that was used seven times only since being bought conked out!! Contacted Customer care being under warranty a tech was sent onsite to my home he brought another motherboard. Installed it and went away saying all is well. But all was not well, I started getting blue screens with various error messages. Contacted customer care again in india. They did some trouble shooting over the phone I was up till 3am in the morning with them and after couple of days they said that contact the software department we have corrected the hardware issues, it's software issue; but same errors were still there. The software people said that they were a third party and will require a payment of CDN$120 plus tax!! But this is not a software issue!! I told them it doesn't seem so. But they wouldn't listen. I got my Windows reinstalled still the same errors. The error messages that I am getting are pfn_list_corrupt; irql_not_or_less_or_equal; page_fault_in_nonpaged_area; system_service_exception; memory_management; system_thread_exception_not_handled. I told the customer care that these do not seem like software errors these are hardware/motherboard errors for I am now certain that the motherboard they sent as replacement for me was not new but refurbished, and may have had some ram issues. The tech who came to instal the motherboard at my place did not know what may have been wrong with that replacement motherboard. Since june 21, 2022 todate July 1, 2022 the customer care whenever I contact them they say that there is nothing wrong with the hardware or motherboard, it's a software issue. I asked them that I need to talk with some senior person in Dell USA or Canada, they said a manager will call in 48 business hours. I wonder how many hours are gone now since June 26, 2022. Please, please tell me what these errors apply to then? Are they not hardware related? I told them that as the system is under warranty so I want them to either send me a brand new error free same laptop or refund my money as this laptop cost me over CDN$1700. They said not happening even though this is Dell Manufacturing flaw. So I ask those in the management in USA and Canada why is that? Who do I turn to for redressal of my grievance? Whatever number I try to contact Dell on it connects to india customer care. I even changed the system from Windows 10 to Windows 11 and it still is giving same errors infact now the system even hangs up. It does not even accept my pin at times to logon. Videos stop in the middle. Will someone please look into this for me before the manufacturer warranty runs out in september 2022. I am so sorry that I opted for Dell. Where do I go to air my grievance?”

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Posted 2 years ago

“Customer service is trying to drive me crazy!!!!!!! Never ever ever again. I have had a nearly 2 year drama over one stupid computer just because they can't get their sh1t together.”

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Posted 2 years ago

“I have had an ongoing issue with my computers. I paid 3700 originally in Nov 2021 for an Alienware laptop. Since then, I have had: 4 technicians within the first 10-11 months for that laptop. They replaced the Motherboard, fans, speakers, everything within it. It ended up dying again and needing to be swapped anyway. with the replacement "brand new computer" they sent me: I had to fight to get ANY kind of warranty on it even though they used a month or two of my warranty building this computer. within the first 6 month warranty they gave me, I have had 1 tech out and many other calls in about issues that are not resolved but are not computer breaking so i have just been dealing with them. the second tech was scheduled for 6/21 after being pushed back a week. he changed out the motherboard and the computer has not been overheating since. Today 6/27, the computer power button started to blink red and blue which is exactly what it did the last time right before it stopped working all together. Someone from dell called me and "all they could offer" was to mail in the computer to have it tested in a "controlled environment" and then ship it back to me in perfect working order. the agent told me they could not even think about offering a refund to me because it is over 30 days in. this does not make sense because one of the other agents put in a request for a refund -so what were we applying for? The agent just kept repeating himself so although i did not accept his response i told him i understood and would think about it. at this point i am convinced that the computer will again die unexpectedly like all the times before and that i will not be able to do the things I need to do on it on a daily basis. so i am asking for a refund so that Dell and I can part ways and I can get something more reliable. I thought the spending the extra money would make it more reliable and mean I would have a good experience but I have had anything but.”

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Posted 2 years ago

“My Dell computer broke after only two years. Sent it in for repairs to Dell and received my laptop yesterday. They removed my hard drive from my computer. Called Dell and Dell is claiming that they received my laptop without the hard drive. So either UPS puled a mission impossible and removed my hard drive en route or Dell messed up and lost my hard drive or worse yet stole it. I will never buy another Dell product or service again.”

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Posted 2 years ago

“Bought an Insperion 3742 two years ago. Been a nightmare. Never will print without having to reload the printer driver, every time. Very slow. Have to reboot constantly. I have had Dell computers for over 20 years, and my old one worked better. Very sad that the cream of the crop is now producing such horrible products.”

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Posted 2 years ago

“Had Dell Laptops for years. "NEVER AGAIN". Never delt with such a terrible company. First they sold me a laptop they knew it had issues with hinges. 3 months after purchase hinge broke and also damaged the screen. Contacted Dell and after 2 days of calling and several transfers, they said they would cover hinge but not screen, which hinge broke. finally was told they would cover hinge so I sent laptop for repair. now it took 2 weeks just to get text stating part not available. back to calling and transfers. finally get text stating part is in. week later get another text stating part not in until Aug ( sent for repairs in may). Back to calls and transfers. They would not send me new laptop only refurbished one and Get This old warrantee that did not cover my laptop will be transferred to refurbished laptop. Also in case your wondering, none of the reps I spoke to are in U.S. they have no reps you can deal with in US.. Never again an also making sure company I work for starts looking for another computer company to work with. Like they say "Buy cheap, buy Twice Sam R”

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Posted 2 years ago

“Inspiron laptop sucks, do not buy it. Waste of money.”

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Posted 2 years ago

“Dell Inspiron 7559 5 Y/O laptop has broken motherboard lockdown - I contacted Dell and sent laptop in for repair - 4 weeks later I received a call from support stating the part is no longer manufactured and is out of stock. 5 weeks later. I received the laptop back - minus the battery. I realize the battery can become swollen and may not be shipped that way. Horrible customer service experience - I will never buy anything Dell!”

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Posted 2 years ago

“POOR CUSTOMER SERVICE . PRODUCTS ARE VERY POOR UNRELIABLE . AVOID DELL PRODUCTS AND SERVICES AT ALL COST”

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Posted 2 years ago

Dell is rated 1.2 based on 1,036 reviews