DLSB Reviews

1.9 Rating 333 Reviews

21 %

of reviewers recommend DLSB

Company Reviews

Questions

Metrics

1.9

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does DLSB resolve customer queries?

Helpful Report

(1 week ago)

Greater than 65% of reviewers feedback is DLSB takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

52.00%

Industry Average

“ Awful customer service. Still waiting for my refund it’s been three months it’s terrible the amount of emails I have written and you just get automated replies. The most laughable reply I had got was to give them a rating on how they did!! ”

- ""

“ The outfits are lively, however I ordered x2 to try for my mums wedding, they didn't fit so needed to return. This happened in aug amd I am still waiting for a refund! I have sent so many emails and requests for this but still waiting! Very poor customer service unfortunately ”

- Mrs Williams

“ Still waiting for a refund after nearly 8 weeks no response from the company when trying to make contact. Disgraceful customer service would avoid at all costs. ”

- Anonymous

DLSB Reviews

Customer Service - Average