DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked from home in order to ensure I was in to receive two parcels, ordered from separate companies. Both were then delayed to the following day. After working from home for a second day I was then informed both may be delivered the next day (on a Saturday when I would be out). This is unacceptable and extremely poor service. I have no idea why companies stiil use DPD. I will no longer be ordering from suppliers who use DPD.”

Helpful Report

Posted 2 years ago

“Had a parcel due today and received a message to say it had been delivered but nothing had arrived I contacted DPD on their premium rate number after holding for 10 + mins to be told their driver had delivered to the wrong address and they wouldn’t tell me where that was . They are supposed to retrieve the parcel later today but I’m not confident”

Helpful Report

Posted 2 years ago

“I’ve ordered a parcel that was supposed to be delivered yesterday. I received “sorry we missed you message”, even though my flatmate was in the house, and I asked him to keep an eye on it. He claims nobody knocked; no note was left. I thought “it’s ok, I will take a day off tomorrow to collect it myself”. From the morning I was waiting for the driver, live tracking the parcel. When I got “you are next” message, I was waiting next to doors. Few minutes later, I got another text “sorry we missed you”. WOW. The driver didn’t knock or left any note. When I contacted DPD, I was told multiple times: “well he was there according to GPS, and he took picture of your door, nothing we can do”. Like seriously, you can google it, there are thousands of people like me. Drivers faking deliveries, and DPD does nothing about it. Every time I contacted them, I was told off. Horrific customer service. Avoid this company at all costs !!!!”

Helpful Report

Posted 2 years ago

“I ordered a service from you and I must admit that no one has treated me as badly as your company. The package was supposed to be picked up from me yesterday (I paid for it), I even got a message about which time the courier would be to pick up the package. No one came, I didn't get any message that no one would pick up the package. The courier from dpd knocked on my door to ask if he could leave a package for the neighbors, then he drove past my house a few times (everything is visible on the cameras in front of the house). With all due respect, people pay you for your services. I took the day off yesterday so your courier could pick up my package. I spoke to customer service today and they hung up. You have no respect for the customer at all. how do i get my money back now?”

Helpful Report

Posted 2 years ago

“Utterly useless unless you are happy to be controlled by an app. It's not rocket science to deliver to a secure (lockable by the turn of a button) parcel box situated outside your property gates is it? (The doggies don't like strangers.) Apparently it is not company policy to deliver other than to your front door or safe place, however unless you create an account you cannot update delivery preferences despite there being a notice on the parcel box and a personal code for them to photograph as proof of deposit Personally I prefer a more human approach where by the courier uses their brain! I have no problems with other courier firms, only these fools. I now have to drive my smokey old diesel car to town to visit the collection point....not sure how that is 'saving the planet'.”

Helpful Report

Posted 2 years ago

“Worst service”

Helpful Report

Posted 2 years ago

“2 missed delivery slots and still no contact or explanation Avoid this company at all costs”

Helpful Report

Posted 2 years ago

“DPD drivers have no respect for other people's property. DPD drivers from the Reading depot keep driving over my front garden. I spent a whole day trying to contact someone from the Reading depot to make a complaint but to avail. I even left my number on their answering machine. When you phone the depot phone number eventually a service agent answers and they only take orders. No wonder the drivers have no respect when they are being employed by a company with absolutely no customer back up. It also falls into place why most of their vehicles are white vans and not liveried, they are very difficult to trace.”

Helpful Report

Posted 2 years ago

“It's been more than 3 times that I missed the delivery, though I was home for each and everyone of them. No card left, no complaints procedure, everything is a big scam. Avoid this company, just use Royal Mail”

Helpful Report

Posted 2 years ago

“If I could give them -1000000 stars I would! After purchasing an item for guaranteed next day delivery DPD failed to deliver. Trying to call them is so incredibly difficult, but we got through, and then they hung up on us!!! Got through again asking if we could pick the parcel up from the depot it was in as we needed it urgently - the answer was no! No wonder the people on the end of the phone sounded so miserable, they are working for a company who does not care about their customers AT ALL. So incredibly disappointed!”

Helpful Report

Posted 2 years ago

“The worst delivery service. Each time I get a package delivered by them, I dread of the delivery process. I stay several days at home from work trying to receive a package and they miss me for random reasons. Stating I have incorrect info, on the day of delivery (no complaint prior). Unable to redirect it to a pickup box. The form to contact a courier is read only. The UI is horrible and you can't do many things or it's not clear why you can't do something. Obscure help with problems and finding relevant contact info, as if they're trying to make you frustrated enough not to contact them. If you can avoid this service, I would.”

Helpful Report

Posted 2 years ago

“If I could give in - 10 I would . THIS COURIER IS THE WORST IN THE WORLD . They didn’t even bother to try and deliver my parcel as was proved via the GPS . Then they dumped it at a parcel station and then wouldn’t let me pick up as the Parcel was in a different name . EVERY TIME I have a parcel via DPD I have trouble ! Please companies stop using them . THEY ARE USELESS”

Helpful Report

Posted 2 years ago

“I've had two consecutive bad encounters with dpd. The first one was in October 2022 when the driver didn't allow enough time for my elderly mother to answer the door to them before posting their "sorry we missed you" card and leaving. I thought it wise to change the delivery address and contacted them to do so. They informed me that I needed to change the delivery address with the vendor not them. I therefore contacted the vendor and changed the delivery address. The confirmation I received from the vendor however still had the original address. I therefore called the vendor again to confirm that the change of address had been acknowledged. They assured me that it had. However DPD sent me a message the next day telling me that the package was about to be delivered to the original and now incorrect address again. I called dpd yet again and explained how I had been trying to change the delivery address. I was told the package was still heading for the original address I at this point gave up and just waited for the delivery myself. This was inconvenient but obviously necessary. The second issue I had was the 29th of November 2022. I bought an expensive item on the understanding that it would be delivered the following day. This was important as I was actually going away the day after and wouldn't be in to receive it. I have the DPD app and was informed that the package had arrived at my local depot at 8:25 that morning. It went on to say that the van would leave fully loaded with packages from around 11 a.m. However it reached 2.00pm before I began to realise that something was wrong. I contacted DPD through the app using the chat function. It became clear that I was just talking to a bot and it was unhelpful and quite useless. I therefore called them from inside the app. I was told when I rang that I was a priority customer because I was calling from within their app. This turned out to be nonsense and I waited 20 minutes before getting through. I was eventually connected with my local depot and I explained that I was becoming concerned about my delivery, and how important it was that it should arrive today. The girl promised to look into it and call me back. She never did. She also told me that the package was still in the depot, but would be going out on a later second delivery to my postcode today. As soon as I came off the phone however I received a message saying that the package wouldn't be delivered until tomorrow. I tried to redirect the package to a pick up point but that option wasn't available. I had also volunteered to go to the depot myself to collect the package in person, but was told that this is not allowed either. This has become quite stressful as I may now have to cancel work to be in to receive the package. My whole experience with dpd has been disappointing. It doesn't exactly inspire confidence iwhen they cannot even manage to successfully change a delivery address when given 24 hours notice and cannot fulfil a promise of next day delivery when the package was received at their depot as early as 8.25am on the morning of the delivery day.”

Helpful Report

Posted 2 years ago

“Failed to show, message said running late be with you shortly no show Disgusting service did not answer phone I’ve now cancelled the item. I be will never order from a DPD delivery customer again”

Helpful Report

Posted 2 years ago

“The absolute worst. First attempt at delivery they managed to try and reach the wrong address. Second they manage to forget the parcel at the depot. Customer service is almost impossible to reach and even if you do there is almost nothing they can do. Whoever is in charge of this company should do the world a favour by shutting it down and exiling themselves to Mars. I hear it's an up and coming spot for useless human parasites.”

Helpful Report

Posted 2 years ago

“Driver showed up at my back gate took a photo and then decided to drive off with my parcel said I wasn’t home . Could not even be bothered to knock my door . This was an iPhone 14 that im now going to have to chase up . Rang to complain and they told me the driver would come back that day then rang again at 5pm for them to say no it’s not coming back . Customer service were apologetic on the phone just the driver (Ikram) I’m annoyed with has caused me a lot of stress”

Helpful Report

Posted 2 years ago

“Would give a photo, but given item not delivered can't. Paid extra for designated day and no delivery because of an 'unexpected issue'. Retailer say DPD have item, what no driver, no van? Why only informed of issue 2.45pm after wasting day waiting - they assume I can just take an extra day off without issue? DPD you are winning the race to the bottom of the pile. Retailer take note note, seeing DPD as courier will stop me making purchases, I'm sure I'm not the only one.”

Helpful Report

Posted 2 years ago

“Can someone explain why my last few dpd deliveries have not arrived when specified & the reason given is the driver couldn't find my address or it gets delivered to the co-op, my address isn't difficult to find, all other couriers managed to find it. Theres no pictures or evidence of the driver even being in my area, so I can at least no they genuinely have been here, this problem seems to be dpd & i now do not order an item if the seller uses dpd as it's beyond a joke that I stay home to receive the parcel & nothing shows up. I have been onto trust pilot & other review sites to leave negative reviews & share my experience with others, Surely this cannot continue & dpd have to deal with the poor customer service from their couriers, you'd like to think that companies will stop using dpd then they might get the message, although I suppose cost plays a part as dpd are kne of the cheap & cheerful options out there, Would someone fro dpd like to respond & explain why this is happening please ?”

Helpful Report

Posted 2 years ago

“I received both a text message and an email confirming that an online purchase from Curry’s would be delivered between 13.55 and 14.55 today. I have been at home all day and looking out for the delivery. At 14.26 I received an email indicating that they’d missed me and that my parcel would now have to be collected from a collection point once I have received a pick-up pass! I do not believe that any attempt at delivery was made. Other reviews suggest that this is not an unusual cause of complaint. Why do businesses like Curry’s continue to use this company?”

Helpful Report

Posted 2 years ago

“I sent the below complaint to DPD but I suspect that no one there reads it - I think it all goes into a black hole: “I would like to submit a complaint regarding my experience with the above delivery/parcel. It had been out for delivery twice and twice the drivers went to the wrong location in spite of the tracking map showing the correct location for our home - why didn’t they check this? This is not the first time this has happened. Why didn’t they phone for directions? I then get a “sorry we missed you” with a photo of the wrong house! This was infuriating because I could see where he was on the tracking map. Also in past our parcels have been delivered to the wrong house and our neighbours have had to bring them round. WHY CANT YOUR DRIVERS WORK OUT WHERE WE ARE?? All other couriers find us no problem - what on earth is wrong DPD - seriously you would think after years of this some progress would have been made. You have my phone number - why can’t you give it to the drivers and TELL THEM TO PHONE!? This parcel was needed on the day. We were having a new unfinished door installed and the parcel was the varnish we needed to protect the door form the rain. It didn’t arrived in time and I had to go and spend the money twice to get what was needed. Really annoying when good old S**** and A*** - the two drivers should have been able to phone for directions - or may they couldn’t be bothered and didn’t give a monkeys. Your tracking map had the pin on the correct location - are S***** and A*** totally incapable of checking this but instead spend ages traipsing up and down the wrong lane? Seriously what is wrong with DPD…TOTALLY RUBBISH In the end I asked for it to be delivered to a collection point and had to make yet another trip into town to collect the parcel (the varnish) which I had to purchase twice because S***** and A*** obviously don’t take their work seriously From now on I will always ask if the seller is planning to use DPD and if they say yes I will say that I will shop else where Really fed up with DP”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,106 reviews