DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful again. Sat by my front door waiting for my delivery. No one comes. On my text up pops "sorry we missed you". This has happened so many times now. Impossible to complain or contact anyone by the website. Why do companies continue to use this shockingly awful company?”

Helpful Report

Posted 2 years ago

“The parcel was wrapped with tapes that read "RESEALED BY DPD". Several items in the parcel were missing. Made a complaint they promised they'll comeback after the investigation. No reply for week. Called again another person attended and got the details, No replies. Seems thieves are working there”

Helpful Report

Posted 2 years ago

“Apparently DPD’s delivery service process comprises of the following: • 1 single attempt at delivery and then the customer gets sent a message that their order has been deposited in a depot many miles from the customer’s home • It’s now the customers responsibility to travel, track down and lug the items back to their home address. • But in my case the delivery driver did not even bother with the courtesy of one delivery attempt – clearly it was far easier for the driver to just not to deliver at all and send the customer a text message falsely stating that delivery had been attempted and that now you, the customer, are forced into travelling to pick up and collect your ‘home delivery’ of rather weighty paint orders. I cannot see how DPD will survive very long with this business model for a delivery service; or the companies who choose to use DPD. DPD is an absolute failure as a delivery company”

Helpful Report

Posted 2 years ago

“I was in. Nobody rang my bell. I had even left instructions incase I had to go out. All I received was a message to say that I have to collect my parcel from a post office. Considering I am disabled it is really inconvenient. I would definitely not recommend this company”

Helpful Report

Posted 2 years ago

“N O IM NOT GOING TO WALK OVER 3 MILES IN THE HEAT FIRVA PRODUCT WHICH I PAID NEXT DAY DELIVERY FOR TO BE DELIVERED TO MY HOUSE!!!!!! 😡 GET THE MOST SENIOR MANAGER IN THE DPD TO HAVE MY PARCEL DELIVERED TODAY OR I WILL RAISE A COMPLAINT TO YOUR CEO AND I WILL CONTINUE TO POST SCATHING REVIEWS ON EVERY PLATFORM AVAILABLE TO ME AS YOUR STAFF ARE INCOMPETENT LIARS WHO SAID YES IVE ARRANGED FORNTHEM TO DROP THIS OFF LATER TODAY BUT I KNEWVTHEY WERE LYING AS DPD ARE A PATHETIC CESSPOOL OF A COMPANY WITH NO CUSTOMER SERVICE STANDARDS 😡 Below is the review I left on trustpilot today after calling up your call centre to ask why a DPD delivery driver cannot follow simple gps directions because every other courier company delivers my items every week with no issue it is only the worst courier company in the world DPD who employ idiots who think a store 3.5 miles away in a national heatwave could be considered local!!!!! 😡 2 of your staff lied to me as I’ve had no return visit from The courier nor any callbacks from a manager and I will warn everybody I can about how shockingly bad your DPD customer service is both the couriers and the moronic call centre staff!!!!!!! 😡 Never ever ever send or order anything and choose DPD as the courier as they claim to have “tried” to deliver my important items which I paid next day delivery for to have delivered today but they sent a txt claiming there was nobody home so they are liars as nobody has tried to deliver anything today and they are lazy stupid or both!! 😡 They will then inconvenience you by delivering your product the day after you’re supposed to receive it even if you pay for next day delivery etc or if it is an important item and they do not care about their customers whether that be the customer who paid for the goods to be delivered or the company which paid the DPD to deliver them 😡 Worst courier company in the world and never ever ever trust them to deliver anything as they are utterly useless!! -100/10 and steer clear away!! 😡 Have now called them back as I had no faith that they had actually spoken to a driver to get them to pick up my parcel and deliver it today which they said they would try and arrange 😡 Surprise surprise when I checked the tracking it had not been collected as i thought as DPD are utterly useless and incapable and they employ liars in their call centres and moronic drivers who cannot even do their basic stupid job 😡 Called up the contact centre again to ask to speak with a manager as I’d been lied to on a recorded phone call earlier today and the person I spoke to was equally moronic and unhelpful and could not give me a y straight answers and would not allow me to speak to their manager as they are too cowardly to be honest and admit they are useless and had lied toe earlier!! 😡 Never ever ever consider having any contact with DPD as they are utterly useless and steer clear away as they have dreadful customer service and useless moronic drivers who cannot do their jobs and I HATE DPD!!!! 😡 I had a txt to confirm that the driver and the staff are all liars too just before which said my very important product which I paid lots of money for plus extra for next day delivery has been delivered to a “local” shop which is in fact over 3 miles away in the heat and that is the absolute worst customer service I’ve ever experienced”

Helpful Report

Posted 2 years ago

“The most unorganized logistic I ever had to deal with. I will forever suggest everybody to have to do with your company.”

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Posted 2 years ago

“Shocking! Pram/car seat package due to be delivered on a Monday with signature required. Actually delivered on Saturday previous to that with no signature and items left outside. Came home from weeks holiday to find only part of delivery. Now have to wait for investigation. Customer service department cut me off!!!”

Helpful Report

Posted 2 years ago

“Idiots plebs retards useless f in c you next tuesdays”

Helpful Report

Posted 2 years ago

“Sent message to say that as nobody was in parcel taken to local store. Two adults and two three year old dogs were in. No card left. Tried chat which stated driver was tracked to address but that doesn't mean he bothered getting out! Note on door states to leave parcels in or by parcel box. As a pensioner I now have to go out and pick up my parcel (which is quite big) on the hottest day of the year. Thanks for nothing DPD.”

Helpful Report

Posted 2 years ago

“Driver was at deliver 53, I was number 69, watching him on the map, he was about 15 miles away, then lo and behold I get a message saying the address could not be found, I'm not surprised, you weren't looking for it. Waste of time grrrrr.”

Helpful Report

Posted 2 years ago

“They have attempted dozens of deliveries to me and have never been successful. I live in a modern apartment building in central london where every other delivery company which has ever delivered to me has never had a single issue. I have never had to complain about any delivery company other than DPD. Their driver, Syed, lies about the delivery every single time - either he leaves my valuables on the street and or he marks it as rejected and doesn't bother to ring the doorbell or knock on the door. Not once has any DPD customer service rep been able to suggest a solution, file a complaint for me or do anything useful at all. A TERRIBLE company. TERRIBLE customer service. TERRIBLE at delivering parcels.”

Helpful Report

Posted 2 years ago

“Dpd driver was to deliver my parcel today but he didn't and just took a photo from his van and left. He didn't ring the bell because it is a video one and I would have answered it on my phone. I called dpd and the guy on the phone called the driver and said the driver has said he'll deliver the package after finishing his deliveries but he didn't. Absolutely disgusting service.”

Helpful Report

Posted 2 years ago

“We expected a package of books from Portugal. I cannot confirm it but apparently when the package arrived we were not at home and DPD deposited the package in a warehouse without letting us know. After contacting the publisher we understood the package was at a warehouse. When we went there they told us DPD has taken the package and sent it back to Portugal. We have no contacted the publisher and asked to use a different carrier since this is not our first bad experience with DPD.”

Helpful Report

Posted 2 years ago

“The drivers don't even care to come down from the van .. Just taking drive by picture as evidence that they attempted delivery.”

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Posted 2 years ago

“I have had very many bad experiences with DPD . They leave parcels at random addresses, drivers never call. It is a nightmare. My work address is a big Uni campus with many buildings. However, there is always given the address of a right building and there is also a post room on the campus. They have my mobile number but never call. Beasley, drivers leave parcel randomly and I have lost many items. The service is below 1 star. This is worst possible service.”

Helpful Report

Posted 2 years ago

“Ordered a new phone for next day delivery DPD gave me an hour delivery slot. No parcel turned up and then I had a message saying sorry we missed you and a picture of the main road in a random village. There excuse was they didn’t have my full address but strangely enough they did on there website. Wouldn’t recommend them”

Helpful Report

Posted 2 years ago

“Driver didn't bother to knock the door, just put a slip through door and left. Two adults and a dog in the house - near the door - so no chance we didn't hear them.”

Helpful Report

Posted 2 years ago

“No option for change adress or time . Customer service don't care. Nightmare. 7 days waiting for parcel”

Helpful Report

Posted 2 years ago

“Utterly appalling and non existent customer services, offering no help whatsoever, my parcel has gone missing, online it alleges it was delivered to me, but now it turns out it was sent to a different postcode. DPD refused to do anything about it, I get a CallCenter that’s based in South Africa with the most incompetent agents possible. Don’t use DPD DPD don’t care, extraordinarily frustrating to deal with. Absolutely awful”

Helpful Report

Posted 2 years ago

“Infurating. I expected an important delivery today and waited at home for it. I got an email saying "Oh no! We've missed you." There's a photo attached of the entrance to the track that runs to my house. The driver never attempted to come to the house (I know because I was sitting by the door at the time). Apparently the same driver will retry tomorrow - no doubt doing exactly the same thing. I didn't get a phone call from DPD or the driver, and if I call them it would cost me £3.60 per hour. I'm beyond furious.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews