DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD claimed they tried to deliver my parcel today day but didn't even ring the bell or leave a calling card. I contacted the depot and they claimed the driver would definitely return to deliver today ...so I waited in until 5 p.m. .. no delivery took place , I have now informed Xiaomi of the disgusting lies from the oldbury depot. Lie after lie from the DPD depot and driver”

Helpful Report

Posted 2 years ago

“2 parcels from Ipswich UK to Spain to my address which DHL have delivered to from the same origin many times. DPD managed to deliver one to an address in Norway! - The other parcel cannot be found. The DPD tracking system states - “Parcel 1 has left the UK and is on its way to Pain. Parcel 2 is held in Customs waiting further information.” Both status reports are complete rubbish of course. 17 days after the parcels left the UK and I’m still waiting…….”

Helpful Report

Posted 2 years ago

“Yet again nothing short of appalling!! I have nothing but a headaches with this company, a simple delivery always turns into an issue. I've even asked my company NOT to use them to send anything to me because it's always drama. When training these drivers, please teach them how to ring a door bell and wait! Terrible....”

Helpful Report

Posted 2 years ago

“Part of the consignment was delivered. I asked the driver (Iggi) where the rest was. He said it was the only piece. I asked how it was possible because the same product was delivered by DPD from the same supplier, 6 days ago. I asked who I should contact and he said he didn’t know. I asked how it was possible that he didn’t know who to refer me to. He then launched into a foray of f-bombs. I asked him to get off my property, at which stage he stalled the van, got out and approached me to “sort it out”. I called into my wife to call the police as I felt physically threatened. He stopped in his tracks under the threat of police intervention, got back in his van and shouted out the window that he would make sure that I would never receive a DPD parcel again - they would sit in the depot. I have escalated this to head office, who have had the depot just call me to say that they have received a report from the driver and that they do not appreciate me swearing at their driver. They are anything, if predictable at DPD, that’s for sure! I was also Informed by Shan that a manager “may” call me back to I think 24-48 hours! I’m not holding my breath to tell the truth of the matter! They are satisfied to stall this process at depot level, sweep it under the rug and proceed with 90+ % negative reviews.”

Helpful Report

Posted 2 years ago

“Really bad and lazy service all around avoid like the plague Wouldn't even give them one star would give negatives if possible. Used this company 5 times (as forced to as a delivery option) and 4 of those 4 times was an absolute joke and disaster, not only did I receive lazy service (the parcel not even been attempted to be delivered or collected, instead a generic picture of my street) but i got nothing but a crappy bot repeating the same message when i tried to contact support. I'm not sorry, when three people (and a dog who loves to bark at the post man) all say no one has knocked or called at the house three times in a row, you just aren't even trying to deliver and pick up the parcels at this point. Pathetic. The only time I've ever got something on time was due to me literally getting it re ordered and standing at the window to make sure he came and I saw him coming with it. Edit: After contacting the company whom is to receive the parcel who organised the dpd collection (dpd customer services WOULDNT answer, shocking!) they organised another collection only for the exact same thing to happen. Me and another member of my family where painting in the hallway without any music just light chit chat, and the hallway is the same room connected to the front door, not once did we see someone come up to the front door never mind knock on it to collect the parcel, this is not an isolated incident. This single driver has done this three times, every time I have ordered from this company, said company will remain nameless as they have good customer service and I was forced to use them instead of dpds terrible non existent customer service.”

Helpful Report

Posted 2 years ago

“Terrible service suppose to have a time slot when it left the depot This never happened a text was sent at 1407 to say it would be delivered between 14.15 and 15.15. At 14.51 gets a text saying sorry I missed you and a picture which was black. Thought this was strange as we was in and if we wasn't agreed for it to be left at neighbours. Complained and when they looked into it they agreed that it wasn't delivered and the driver would return. He never did no explanation. When rang to ask for an explanation they said they didn't know and it would be loaded on a van today. Again no explanation no time slot nothing. They didn't care at all”

Helpful Report

Posted 2 years ago

“Still waiting for delivery- 2 days late so far….. the worst delivery company I have experienced”

Helpful Report

Posted 2 years ago

“This is the worst delivery company ever. Two days later they are still telling me to wait for the package because they screwed up. We had something delivered for an event and it never made it time”

Helpful Report

Posted 2 years ago

“Can not follow simple instructions. Wasting my time. Will never use again”

Helpful Report

Posted 2 years ago

“This company is a joke the worst couriers ever.”

Helpful Report

Posted 2 years ago

“My wife heard the knock but unable to find the key. Opened the kitchen window right next to the door to be told he wasn't allowed to deliver it if its not through the door as he has to take a photo. This has happened before with the same driver. He has delivered it 5 miles away for us to drive down and pick it up at a Matalan store. The email I got with the QR code states tat "By delivering your parcel to your nearest DPD Pickup shop, we have saved CO2 meaning this is the best option for our planet". NO ITS NOT!!!! just do your job and deliver the parcel. Someone was in and could accept the delivery.”

Helpful Report

Posted 2 years ago

“Lost my parcel - very upset - wish I'd gone to the post office - how do you lose a parcel 70cm by 30cm by 36cm when your job is to deliver parcels...of course when I try and contact them I'm just calling out to the void...don't use DPD”

Helpful Report

Posted 2 years ago

“So called missed delivery. House full of people and a dog. Photo taken outside of boundary but couldn't knock on a door? Have had several experiences with DPD like this. Just so frustrating and no response from anyone except a computer. Thanks for nowt DPD.”

Helpful Report

Posted 2 years ago

“DPD promise to send you a delivery time slot on the day of delivery. It’s now 16:30 but no communication from DPD. Their tracking app tells me that the parcel is at a local depot. This is not a good experience DPD, you need to get your act together!”

Helpful Report

Posted 2 years ago

“Absolute rubbish. Told that 1 hours slot 0949 -1049 , waited , got email at 1035 saying that they had missed me, tried their chat service, automated ,tried customer service,automated voice to arrange new delivery date, worst company I have ever dealt with. Nobody to contact, disgusting waste of space”

Helpful Report

Posted 2 years ago

“Rubbish service! Didn't hear any knock. Unable to rearrange delivery date. Hassle that I had to collect my parcel.”

Helpful Report

Posted 2 years ago

“Honestly the worst postal service and customer service ever. Refused for other delivery options and the driver doesn't bother to attempt to deliver. Customer service are incapable of helping due to dpd policies? Rescheduling the delivery just made my suffering longer. I'd always opt to return to sender and use other postal service.”

Helpful Report

Posted 2 years ago

“Absolute rubbish. One delivery agent changed their name due to bad reviews. You should do the same. Missed delivery that was due the day before. Received a text only minutes before delivery was due so missed it. A card was posted through the door explaining that it is now at my local post office due to dpd saving the planet. Ok so 1. you needed to take the parcel to the post office. 2. I needed to drive to said post office with the card where I was informed that I needed 2 forms of ID. Passport and Driving licence. I have no photo I’d driving licence and, luckily, my passport had not quit run out yet. Bus pass was not good enough. 3. I therefore needed to drive home and pick up my passport and back yet again. So you feeble excuse of saving the planet is making it worse just so that YOU are too lazy to drop off the next day as do ALL the other companies. You are on electric vehicles and passing my house every day. One star explains the uselessness and frustration of you , so called, delivery service. Next day was paid for and next day didn’t receive. This was not the day requested by me to the order company.. It’s no good receiving an order early if not going to be there to receive it. That’s why it was requested on the day it was. Less than poor I would say. If I wanted to pick up from a local store I wouldn’t have paid near on £7 for delivery.”

Helpful Report

Posted 2 years ago

“Dpd. Never use again Parcel to drop off point on Tuesday for next day delivery still lying in shop on Thursday reason was given The scanner wasn’t syncing with dpd depot Went back and got my parcel On collection I was told parcels were being dropped off But driver refused to collect any parcels from the shop while he was there How many other people are wondering where their parcel is ???? Couldn’t guarantee the parcel would be collected today (Friday) if so it would be Monday before it was delivered to destination Charged for next day delivery That wasn’t going to be delivered until a week later Definitely will not use again !!!!!!!”

Helpful Report

Posted 2 years ago

“I experienced bit not so good delivery services, but never had this type of worst and rude delivery drivers ever. I don’t know how they recruit people, but only I can say is they are thugs and dangerous. Today the person came actually threatened me for no reason, because I was a minute late to come to the ground floor from 3rd floor. Also shouted at me to hurry up to open the door. No patient at all. I was in a shock and just only gathered my words to say calm down, there is nothing to get panic here. He just shouted at me and said he was late and he was in a hurry. He didn’t even bother to listen to me. Is this called customer service? Pathetic. Shame on you DPD.”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews