DPD Reviews

1.2 Rating 5,014 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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how many times do they try to deliver a parcel

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Asked by james rippingale (8 months ago)

I have used DPD for delivering two parcels to the same address, the driver collecting the parcels was very efficient, I followed the tracking to the depot near the person who I was sending to, (again very good) one parcel was delivered and signed for the other parcel was delivered to the wrong address and is now according to DPD after many hours trying to locate why and where parcel two is I am informed it is travelling back to me (over 200 miles) because DPD had tried to deliver to the wrong address. Still waiting to see where the parcel is. I fully understand they have thousands of parcels to deliver but two parcels with the same address collected at the same time and one gets delivered correctly and one gets delivered to the wrong address. I have now spent three days online trying to find out where this parcel is, there phone numbers are a joke, their chat line is a joke. It's a pity they don't have a minus for customer service.

4 Helpful Report

Asked by MR PETER R SPENCER (3 years ago)

Where is my parcel .Why is the employees so ignorant and abusive to customers also why all the lies???

2 Helpful Report

Asked by Ronald Morris (3 years ago)

Dies DPD international pick up deliveries on Saturdays?

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Asked by A (5 years ago)

hi, I would like to know a bit more about your deliveries to Portugal? do you have any reviews ?

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Asked by ricardo fernandes (5 years ago)

Can you confirm my upgrade of £5.00 to redeliver on Sunday

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Asked by Mrs B Mokdad (5 years ago)

This company lie so they make more money out off you beware.

2 Helpful Report

Answered by John bbown (5 years ago)

Hi, do I speak to someone.

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Asked by chris (5 years ago)

How many parcels are you losing from your vans that are being left unattended/unsupervised on the public highway overnight. Does the cost saving of not using secure company parking cover compensation?

2 Helpful Report

Asked by killeen (5 years ago)

Dpd you are rubbish, next day delivery, 3 days later still not received it, no communication, no update on tracker - disgraceful service

3 Helpful Report

Asked by No (6 years ago)

Where is my parcel? Between 2-3 it was supposed to be here but then On the app it said it was being delivered between 6-10 and then it said it got delivered to me at 2 and apparently I signed for it (which I haven’t received nothing) in Dagenham( I don’t live in Dagenham)waited in all day for my parcel to be stolen by the delivery driver that’s what it looks like anyway from the App

2 Helpful Report

Asked by Jodie (6 years ago)

I was informed today, Saturday 5th May,that my delivery would be between 11.02 and 12.02. I was looking out for the driver for this period and nobody arrived and I was then surprised to find out that my delivery had been signed for by "Allan" at 11.06 (there is nobody called Allan at my address) but no card left to say where the parcel had been left. I tried ringing you but could not get through. I spoke to Amazon and they have given me a refund. I will not be re-ordering from Amazon as I not confident that I will get the items if they use you again. You probably won't bother contacting me as I have been given a refund but I wanted to let you know how disappointed I was with your delivery service

2 Helpful Report

Asked by Geoffrey Stancliffe (6 years ago)

Sounds the same as what has happened to me today my item never turned up and The delivery driver has forged a signature aswell

2 Helpful Report

Answered by Jodie (6 years ago)

Where is my parcel? It was supposed to be delivered on 13 April. No show. Another delivery date was 18 April. Again no show. Just where is it please?

1 Helpful Report

Asked by Eric Allman (6 years ago)

I've eaten it

4 Helpful Report

Answered by Parcel Eater (6 years ago)

Why can I not leave a review on the review page? It will not go through and just buffers, I assume because it is bad, some computer glitch is in place to stop any further one star reviews

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Asked by Carol Cooper (6 years ago)

How do I speak to an operator, the automated service never gives the option.

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Asked by Lucia (6 years ago)

Look up the number on Google. DPD is very cunning and give no option to speak to anyone. The number is 0121 275 0500 but beware. you will be hanging on for at last 30 min for someone to answer and then get an inexperienced service worker who argues with you

1 Helpful Report

Answered by CAROL Cooper (6 years ago)

Carol is totally correct and if you then ask to be put through to a manager you will wait and wait and then get a rude and unhelpful moron fobbing you off and puting the phone down on you or saying they cant discuss your complaint because of 'data protection' sack the lot of them - they wouldn't be missed!

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Answered by Stan (6 years ago)

I am a driver looking for a job

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Asked by Ali Mohamud Abdirahman (6 years ago)

Avoid, they're useless

1 Helpful Report

Answered by Wendy (6 years ago)

Your too good for us as you can spell 'job' !!

2 Helpful Report

Answered by HR Dept DPD (6 years ago)

Good luck with your job hunt but please DON'T work for DPD. Any other company, but not them.

1 Helpful Report

Answered by Damon Hager (6 years ago)

Why does your staff lie so much, is this company policy?

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Asked by zyareb akhtar (6 years ago)

I had the same. The DPD drier ignored my house and went somewhere else, I had to hunt out my parcel. Cust services said they have to deliver to a neighbour if not in. I was in and no one called but the driver says otherwise and cust services seem to back them. Lies all the way

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Answered by Carol Cooper (6 years ago)

Must be, they can't even keep to the system lies. Rude customer service though I suspect they're inundated with complaints.

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Answered by Wendy (6 years ago)

How is this company surviving against clearly better competitors?

1 Helpful Report

Asked by Pete Gardner (6 years ago)

Yes their books need a very thorough inspection as there must be something fishy when a company survives not providing the service they are paid for, continuously screwing up and with no respect for their customers....Recipe to quickly go under but they are still here with their pathetic and dishonest 'service' hmm !!

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Answered by Paul Hanson (6 years ago)

Why is your website so unclear? why are your phone operatives so rude? Why don't you care about your customers? How are you still in business when providing such a shocking service?

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Asked by Archie Lancaster (7 years ago)

They do it because they can and do not care about anything other than making profits and whilst people use their terrible service, they will get away with it.

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Answered by Ian (6 years ago)

any idea when my package will arrive?

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Asked by simon (7 years ago)

No. !

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Answered by DPD Driver (6 years ago)

Why did your courier leave our parcel in the bin outside our house. It ws then stolen. It was clearly an unsafe place and broke the ontract of the person you were delivering it for. Then yoursystems are so useless you have been unable toidetify the courier, the delivery run or anything about the delivery. All we have is a card to say we have left your parcel in the bin

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Asked by lynne cooper (7 years ago)

Where is my parcel?

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Asked by Nikhil Pase (7 years ago)

I STOLE IT - LOSER !!! SO FUCKING WELL COMPLAIN TO THE CUSTOMER SERVICES TWATS - WHAT YOU GONNA DO SUCKER ?

1 Helpful Report

Answered by DPD Driver (6 years ago)

Terrible! They have tried to deliver a parcel 4 time for me now. They just don't seem to get the message that we're out at work and not home till 4pm. We had a card on Friday to say they would deliver between 15.33 and 16.33, and arranged an early finish from work to accommodate this, but then they came before 3pm. Why can't they just deliver it to a local shop, or leave it with a random neighbour who happens to be in? Tracking number 20736156

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Asked by Helen Minshall (7 years ago)

they do offer a shop drop off once you get the app. whether it works i dont know. i have only had bad experiences with them

1 Helpful Report

Answered by carolyn (6 years ago)

people on here who manage to contact their local depot are lucky. no idea how to contact mine. Hopeless company.

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Asked by alan s (7 years ago)

Why do you quote a delivery window of between 6am & 10pm when it is a business delivery? Most businesses have a window of between 8 & 5!

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Asked by Steve Ward (7 years ago)

Is your company run by people who do not read reviews? Your workers are receiving bad reviews everywhere and you do not even seem to care to respond!! Change them bunch!!

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Asked by Yaw (7 years ago)

DPD UK is definitely reading the reviews. Check on Trustpilot.com. Search for DPD UK. It's hilarious. At least 90 percent of all positive reviews are written by DPD themselves. Can easily be proven by forensic linguistics. Though repeatedly alerted, Trustpilot's compliance team does nothing, absolutely nothing.

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Answered by Mikael Aug (6 years ago)

Can I go to your Feltham depot now to collect the parcel you failed to deliver by midday today

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Asked by christina garlick (7 years ago)

No because we've nicked your parcel !!

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Answered by DPD Driver - Seb (6 years ago)

why do you have so many (90%) bad reviews?

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Asked by ida (7 years ago)

YOU SERVICE IS SHIT SO WHo should I invoice for the 16 hours i waited for your specified delivery window which never happened !!!!!!!!

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Asked by A mULDER (7 years ago)

Yes, DPD UK's service is utter rubbish. I've waited FOUR WEEKS for a parcel to be delivered. Stayed in several days, including a Saturday, because delivery was promised. Spent countless hours on the phone. I also would like to invoice someone. In the US, we'd file for a class action lawsuit. DPD UK sucks bigtime.

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Answered by Mikael Aug (6 years ago)

Just getting a lis together where to post my review about your incompetence.Know anymore sites.My post code is WS13LU,so you can have a look at what will be posted.Only have this and Facebook at moment.If you know anymore it would be very helpful.Thanks Andreas

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Asked by Andreas Georgiou (7 years ago)

First of all it is 'list' not lis, you ignorant little customer. I am in charge of Customer Experiences at DPD and you can just fuck off !! Everyday I get complaints from the likes of you !!

1 Helpful Report

Answered by Sinead Crooke (6 years ago)

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Asked by Andreas Georgiou (7 years ago)